# CircleBack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CircleBack the right Contact Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160238/CircleBack/reviews --- CircleBack 4.8 (15) [View alternatives](https://www.capterra.com/p/160238/CircleBack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 5th, 2025 # Reviews of CircleBack Ease of use 4.8 Customer Service 4.7 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BP Brandon P. Front-End Designer / Developer Internet Used the software for: 6-12 months ### "Best Contact Management App I've Used" March 8, 2017 5.0 As a freelance designer my address book is full of old and new clients as well as personal contacts I've had for years. People change positions or organizations so there are many times where I unintentionally create duplicates or update their information but leave the outdated information intact. For the older contacts this was becoming a huge problem. CircleBack not only helped me clean up the majority of my duplicates but manages their updates too. One of the most helpful (for me at least) is the ability to pull contacts from my email. That way I'm not having to dig through my inbox looking for someones information because CircleBack has already created a contact for me to save and manage. The biggest advantage for me is the fact that this app is completely free. No ad's no popups just free. Pros Contact Updates Address Book Organization Email Signature Capture Cleaning up Duplicates Cons The Android app is behind the iOS app in features and design. I switch between devices often so it would be nice to have a more even experience. Also a web interface would be cool. Review Source AD Alexis D. Used the software for: ### "Scan in your business cards!" March 8, 2017 5.0 I had a stack of business cards from a recent event, and with the help of the CircleBack app, I was able to scan them into my contact list in a matter of minutes. This app also does an excellent job combining duplicate contacts. And the best part is that everything syncs with email account and my phone! Pros Allows me to scan business cards into my address book Captures contact information in my email and converts them into contacts Gets rid of duplicate contacts Makes suggestions for contact updates (magic!!) Review Source DC David C. CEO Education Management Used the software for: 1-2 years ### "Product ok but what is a company if they don't provide service." September 24, 2025 2.0 Decent at integrating the action items. However, I found many errors in what it wrote in the transcript. Pros Effective on a Zoom/Team meeting - way less so at in-person meetings. Gets the names wrong continually. Cons Their customer service. I have waited 4 months for a cancellation; still charged me. I have sent over 6 emails with kindness. Finally fed up. Switched from [Otterfish](https://www.capterra.com/p/241332/Otterfish/) Was recommended to me by a friend as a platform to try Review Source CH Chris H. Chief Strategy Officer Education Management Used the software for: 1-2 years ### "Great for keeping up with contacts" March 10, 2017 5.0 Makes it easier to add and stay connected to contacts. Helps keep my address book organized and up to date. Review Source MQ Matias Q. Media Manager Marketing and Advertising Used the software for: Less than 6 months ### "My address book never has been so great" March 10, 2017 5.0 This app helped me to have my address book clean and accurate with almost no work on my side. This is essential for a networker like me. Pros The zero configuration required on my side to get it working. Review Source BB Bill B. Sr. Customer Success Manager Information Services Used the software for: Less than 6 months ### "Personal Contact Management Has Never Been Simpler! " March 10, 2017 5.0 \- Maintains all my contacts in one place and keeps them clean. - Automatically dedupes contacts and appends accurate, real-time data to incomplete records. - Informs me when my customers change companies or roles. - The business card scanning and email signature capture is a perfect tool at trade-shows and on the road. Intuitive UI to send off a quick email to new connections on the spot. Pros It maintains all my contacts, brings them together in one place and keeps them deduped. Cons I'd love an integration into my CRM so I can log all activity against customers and prospects intuitively. Review Source MF Marianne F. Used the software for: 6-12 months ### "Great productivity app" March 10, 2017 5.0 Love the simplicity of this app and how it extracts contacts from my emails based on the signatures. No more copying/pasting! The business card scanner is great too. Review Source FL Franck L. Used the software for: ### "My accurate contacts repository" March 12, 2017 5.0 Using the App to serve to federate my contacts across native directories and emails (personal or corporate exchange). App proactively gives me up-to-date information on specific contacts but also feeds me updates when necessary and I can accept and inject that update across all my platforms with a single touch. Very useful, easy-to-use and most importantly very accurate both for personal and professional use. Review Source GS Ginger S. Used the software for: ### "Super Convenient!" March 9, 2017 5.0 This app is free, but truly priceless! I was able to update all my old contacts instantly! Before this app, hundreds of contacts in my phone had become useless because the information was so old. But now I can still reach out to everyone in my phone! Pros Free basic download. Information is always accurate. Signature capture is great! Review Source JD Jessica D. Used the software for: ### "Best Contacts Manager I could find" March 10, 2017 5.0 Great tool to manage and update your contacts. I especially love their feature that suggests contact updates (eg if somebody changed his job) automatically. Pros Automatica contact updates Contact extraction from my mailbox Cons They should definitly bring a desktop version of their products Review Source TE Tim E. Used the software for: ### "The best contact app I've ever downloaded. " March 10, 2017 5.0 Easy to use and super accurate contact data. I spend a lot of time filtering through old contacts to see if there are any opportunities i've missed or overlooked. CB always helps me surface new leads when I see that contacts have moved to a new company or were promoted. Review Source NL Nisha L. Used the software for: ### "Great App to Manage My Contacts!" March 9, 2017 5.0 This app is amazing and has helped me tremendously stay connected to my professional network. It helps me in a variety of ways keep my contacts organized and up to date. Review Source RW Rick W. Used the software for: ### "Great tool for keeping in touch with business contacts!" March 9, 2017 5.0 I've been using CircleBack for 2 years now and i find it to be invaluable. It works great and knows when one of my contacts have switched jobs before i do! Review Source MR Manoj R. Used the software for: ### "Amazing App!! I feel so organized!" March 9, 2017 5.0 Great app. well designed. Finally I don't have duplicates and all contacts are up to date. I wish I had found this earlier. Review Source JC John C. Used the software for: ### "Great stuff" March 10, 2017 5.0 Great address book management. Wonderful implementation of old but time proven patterns. I like it very much. Review Source Similar Products Featured ## Related categories [Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.