--- title: "Centrical Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Centrical Software - reviews, pricing plans, popular comparisons to other Sales Enablement products and more." source_url: "https://www.capterra.com/p/160243/GamEffective/" page_type: "product" language: "en" --- # Centrical Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Centrical ## What is Centrical? Centrical enables sales teams with the knowledge, skills, and motivation they need to succeed through a unique blend of real-time performance management, microlearning, coaching, and gamification. The platform provides real-time visibility into goals and progress and AI-powered learning and coaching to drive continuous improvement. Gamification increases overall rep engagement and performance by driving the right sales behaviors and keeping sellers connected to their managers and teams. ## What is Centrical used for? [Gamification](https://www.capterra.com/gamification-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Centrical?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://gameffective.com&name=Centrical) ## Centrical Overview Updated August 2026 AI summary Centrical supports enterprise sales and service teams by combining sales enablement, performance management, and employee engagement tools. The platform offers content management, onboarding, gamification, goal tracking, microlearning, and real-time analytics, with mobile access and customizable features. Cloud-based deployment and integrations with major business platforms help organizations monitor activity, improve training, and manage team performance at scale. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Centrical 4.4 (8) VS. [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $0.01 per user, per month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.0 (26) Value For Money 5.0 (3) Value For Money 4.2 (24) Customer Service 5.0 (3) Customer Service 4.0 (24) ## Centrical alternatives [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (24,197)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [Rallyware](https://www.capterra.com/p/161768/Rallyware/) [4.9 (26)](https://www.capterra.com/p/161768/Rallyware/reviews/) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161768/Rallyware/) [View all alternatives](https://www.capterra.com/p/160243/GamEffective/alternatives/) ## FAQs about Centrical Overview ### What company size and specific industries is Centrical built for? Centrical is designed for large-scale, global enterprises with frontline sales and service teams, including BPOs and contact centers. It is built for organizations in consumer goods and services, financial services, insurance, healthcare, telecom, and technology. Features and Usability ### What are the key features of Centrical? Centrical offers learning management, onboarding, and training management alongside performance management, goal setting/tracking, and progress tracking. It also includes gamification features such as badges, leaderboards, contests, and rewards management, plus real-time analytics, customizable reports, surveys and feedback, and access controls/permissions. Integrations ### Which third-party tools and platforms does Centrical integrate with? Centrical integrates with Confluence, Microsoft SharePoint, Microsoft Viva Engage, Salesforce Sales Cloud, Zendesk Suite, SAP SuccessFactors HCM, SAP SuccessFactors Work Zone, and Oracle CRM On Demand, plus Cornerstone LMS, Jive, SAP Business One, Verint Workforce Management, and Workzone. These catalog integrations cover collaboration, CRM, HR, and workforce management tools. Getting Started and Support ### What training and onboarding options does Centrical offer? Centrical provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars present scheduled learning sessions, documentation offers written reference material, and videos provide visual self-paced learning. Getting Started and Support ### What customer support options does Centrical offer? Centrical offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Support coverage gives users multiple ways to get help, but no reviewer feedback is available here to assess response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 2,481 Sales Enablement reviews Capterra data shows that buyers of sales enablement software rank the following features as their top priorities: - **Performance Management** (**44%** of reviewers rated this feature as critical) - **Activity Dashboard** (**48%**) - **Content Management** (**49%**) Centrical supports all three features that reviewers rate most highly: **Performance Management**, **Activity Dashboard**, and **Content Management**. Together, these capabilities help businesses track team results, monitor sales activity in real time, and organize the content reps need to do their jobs effectively, allowing teams to improve coaching, stay focused on key metrics, and work more efficiently. Benchmarking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compare key metrics for the business against prominent players in the industry Goal Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows employees to set and manage work or career related goals Negative Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Performance Metrics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Pulse Surveys 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Training Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs Centrical 68 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asynchronous Learning: Supports flexible learning at different times (i.e., learners can access course materials at their own pace) - Badge Management: Create, manage, and print wearable badges - Benchmarking: Compare key metrics for the business against prominent players in the industry - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Delivery: Distributing content through various platforms or channels - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contest Management: Organize and manage interactive contests or challenges - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Sales Teams/Organizations: Caters to sales teams - For Training/Education: Used for training or educational purposes - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Interactive Content: Allow the audience to interact or engage with the content - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Learning Management: Organize and track educational activities - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Microlearning: Distribute training content in bite-size pieces that can be consumed in short periods of time - Mobile Access: Access software remotely via mobile devices - Negative Feedback Management: Identify, track, and respond to negative feedback - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 5.0 (3) Basic $0.01 Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Microsoft Viva Engage](https://www.capterra.com/p/227175/Yammer/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[ Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.4 Based on 8 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Chief Growth Officer Internet ### "An effective and easy-to-use tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2021 Pros \- Our onboarding was flawless and supported by a great agent from GE to show us how we can adapt the software - Easy-to-use and actually engaging for our sales team - We ran already a couple of successful trainings with stronger results than usually Cons Interface could have some more functionalities, e.g. a modular approach to show less (for better intuitiveness) or more (for the full picture) information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Business Development Manager Consumer Services ### "Smooth performance management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 29, 2021 Very good experience with a great company. I suggest to use the software in all the environment where production performance have to be monitored and shared real-time with the agents Pros My company implemented the software as a stream of a performance management program (I was in the project management team). I have found very good professionals from GamEffective side that helped us configure and customize the tool with great availability. The tool is smooth and allows our people to monitor their production performance Cons Interface is sometimes "too minimal". That is not always good, since it seems quite reductive in some cases Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LV Luna V. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 19, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Alex T. Multisite manager Telecommunications ### "Great knowledge embedding and learning tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 9, 2018 Pros It does what it sets out to do - gamification of learning. It drove a behaviour change due to points being assigned to learning and application of skills. Cons It can be inconsistent with reliability. This occurs when using it for a module - the app doesn’t display the information or a video correctly. Causes you to close and reopen the app Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VD Vikash D. Lead Generation, Subject Matter Expert Information Technology and Services ### "" 1.0 Overall Rating 1.0 1.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 20, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hemant S. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 January 11, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Judy B. Business development officer Financial Services ### "An effective tool that truly engages employees" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2017 Gameffective's platform brought a new spirit and really changed the oldschool training in our company. We wanted to freshen up our learning materials and find interesting ways to train new employees, so we reached out to Gameffective about their learning solution. I was surprised to see how much our employees loved the platform and how motivated they were to pass the training. Gameffective's team has always been there for us, up for new ideas and happy to answer question or solve problems if necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Thomas A. VP Sales Development Alternative Medicine ### "Lives up to its promise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2017 We worked with GE on our call center getting our agents to learn a new product line. Their customer success team is amazing and helped us get up and running in under 4 weeks. Their content experts were very professional and helped us with best practices on making our training more approachable, cutting it down to a series of short sessions so it could be learned by agents on the job while doing their daily tasks. After this success we implemented their product across our sales teams also and they've been loving the platform. This is really a product that makes an impact Pros Great analytics Integrates seamlessly with salesforce and Zendesk Really drives performance Cons Graphics are a little outdated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160243/GamEffective/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.