--- title: "SentiOne Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SentiOne Software - reviews, pricing plans, popular comparisons to other Social Media Analytics Tools products and more." source_url: "https://www.capterra.com/p/160246/SentiOne/" page_type: "product" language: "en" --- # SentiOne Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SentiOne ## What is SentiOne? SentiOne helps listen to what truly matters and react to your audience needs. We provide broad, in-depth online listening and complete reputation management solution. This means you can explore unlimited keywords in any language and get the analysis of mentions from various web sources such as social media, news, blogs, forums in chosen country. You get a broad, clear view. As well as the possibility to answer to your audience straight from our all-in-one platform. ## What is SentiOne used for? [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €249 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SentiOne?[Manage this product listing](https://www.g2.com/products/sentione/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SentiOne 4.7 (3) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price €249 Per Feature, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.5 (6,068) Value For Money 5.0 (3) Value For Money 4.3 (4,685) Customer Service 5.0 (2) Customer Service 4.4 (4,478) ## SentiOne alternatives Highest Rated [Brand24](https://www.capterra.com/p/149054/Brand24/) [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149054/Brand24/) [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/277011/Brandwatch/) [Tofu Analytics](https://www.capterra.com/p/254351/Tofu-Analytics/) [0.0](https://www.capterra.com/p/254351/Tofu-Analytics/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/254351/Tofu-Analytics/) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) [4.4 (3,803)](https://www.capterra.com/p/121701/HootSuite/reviews/) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121701/HootSuite/) ## FAQs about SentiOne Overview ### What company size and specific industries is SentiOne built for? SentiOne is designed for small and medium-sized businesses, mid-size companies, and large enterprises across a wide range of industries. The vendor description does not name specific sectors, so the product appears intended for organizations of multiple sizes rather than a single industry. Features and Usability ### What are the key features of SentiOne? SentiOne offers social listening and social media monitoring with sentiment analysis, keyword tracking, @mentions, and real-time monitoring. It also includes alerts and escalation, trend analysis, competitive analysis, and reporting tools such as customizable reports, dashboards, real-time analytics, and performance metrics. Integrations ### Which third-party tools and platforms does SentiOne integrate with? SentiOne integrates with Instagram, LinkedIn for Business, Meta for Business, and Twitter/X. These social platform connections let SentiOne connect to major channels used for monitoring and engagement across brand and audience conversations. Getting Started and Support ### What training and onboarding options does SentiOne offer? SentiOne provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning and feature walkthroughs. Getting Started and Support ### What customer support options does SentiOne offer? SentiOne provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available on support experiences, the support experience cannot be assessed for response times, helpfulness, or common issues. ## Features AI summary Based on 9,439 Social Media Analytics Tools reviews Capterra data shows that buyers of Social Media Marketing software rank the following features as their top priorities: - **Social Media Integration** (**51%** of reviewers rated this feature as critical) - **Social Promotion** (**43%**) - **Post Scheduling** (**44%**) SentiOne supports **Social Media Integration**, which gives teams a central place to connect social channels and track activity across platforms. However, it does not include **Social Promotion** or **Post Scheduling**. Instead, it offers other important capabilities that reviewers also value, including **Social Media Monitoring** (**39%**) and **Multi-Account Management** (**40%**). These features help businesses keep watch over brand conversations and manage several social profiles more efficiently, allowing teams to stay organized and respond faster across channels. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Campaign Analytics Track and interpret campaign performance metrics Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience SentiOne 41 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Campaign Analytics: Track and interpret campaign performance metrics - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic €249.00 Per Feature,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Ewelina C. Founder Marketing and Advertising ### "Valuable tool for everyday work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2019 SentiOne is everything we've been looking for and more! It supports all the social media channels and other sources, gives real-time results and provides a lot of different features in statistics mode. Highly recommended! Pros SentiOne is great for finding customer insights like gender, geolocation, hour histogram or sentiment analysis. All data can be exported as customized PDF reports, which is very useful while creating summaries for clients and superiors. Cons SentiOne meets our needs perfectly, I can't imagine something better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Giorgi G. Lead Customer Care Tobacco ### "Great social media listening tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 14, 2018 As described above, the overall experience is very good. We are actively using the platform and it has given us some valuable data already. So, simply go for it if you need some social media listening tool. At least, go for the trial and I don't think you will be disappointed. Pros The interface of the system is quite user-friendly and flexible. Also, setting up the campaign for monitoring is fairly easy and intuitive even for the first time. Simple layout of the functions as well as overall intuitive interface makes this platform very good tool to be run in few minutes and gather some valuable data. Furthermore, the data visualization as well as reporting of the platform is amazing, so you get the data you need laid out in a very accessible and easy to analyse way. It's also fair to mention that sentiments analysis of the platform as well as alerting is very good part of it. Cons So far, we haven't seen any issues with the platform or drawbacks. It does everything it's suppose to do on a good level. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jakub S. Founding Director Information Technology and Services ### "Knowing everything about everything" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2018 SentiOne really helped us to monitor and react to the activities of our competition, as well as understand the key metrics of our industry in the country Pros Definitely the level of details in which I can set up my monitoring and the analytical features, all packed in nice tool Cons The language and sentiment detection is not flawless and sometimes it was really annoying having to revise/adjust my monitored topics to make sure I get the result I need Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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