Alcea Tracking Solutions

Alcea IssueTrack


4 / 5
10 reviews

Who Uses This Software?

Alcea IssueTrack is perfect for any organization that has a need to effectively track issues and tasks.


Average Ratings

10 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Pricing Details
    Site Licences are also available. Contact us for more info.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Alcea Tracking Solutions
  • alceatech.com/
  • Founded 1997
  • Canada

About Alcea IssueTrack

Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities.


Alcea IssueTrack Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management

Alcea IssueTrack Reviews Recently Reviewed!


Capterra loader

Highly Customizable and Inexpensive Tracking Solution

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access.

Cons: It is rather cumbersome to export data out of the system in order to keep a local copy.

Overall: This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed.

Vendor Response

by Alcea Tracking Solutions on October 23, 2018

Thank you for your excellent review. Alcea Tracking Solutions was developed for companies such as yours, who require flexibility and detailed configuration to suit your unique business processes.

Risk Management, Scope Management and Action Item Tracking

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project.

Cons: Can't think of anything at this time. As with most database tools it take a while to get user support.

Overall: We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests.

Vendor Response

by Alcea Tracking Solutions on October 23, 2018

Thank you Craig for your excellent review. We love being an integral part of our city and its betterment.

Alcea IssueTrack Review - Hunterdon Healthcare Team

Oct 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of documentation and flexibility of fields.

Cloning and bulk updates are key features too.

Cons: User groups and privacy setup can be made more streamlined.

While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome.

Overall: We are heavy Alcea IssueTrack users and have developed a workflow that works well for us.

The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive.

Vendor Response

by Alcea Tracking Solutions on October 23, 2018

Thank you for your feedback. We try hard to ensure that our customers and happy and appreciate any opportunity to hear of ways in which we can make Alcea Tracking Solutions even better!

Flexible Software to our needs

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has been adapted to suit our business needs when raising non-conformities.

Cons: It is not very well known so can't discuss help with other colleagues.

Overall: The customer care is amazing and I would highly recommend Alcea for this wonderful service alone.

Vendor Response

by Alcea Tracking Solutions on October 23, 2018

Thank you for the wonderful review, we certainly work hard to ensure that our customers are happy and are glad to see that you are!

Stolt review

Mar 29, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Flexibility in setup.

Cons: Complexity in some features setup, example ranking, workflow and grouping.

Overall: FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond.

Vendor Response

by Alcea Tracking Solutions on March 30, 2017

Thank you David for your review. We appreciate your business and will continue to provide second to none support.

One system for most of our needs

Mar 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: all under one roof

Cons: still need to manually change few things

Overall: We are very pleased to be using this FIT program for most of our needs. We are looking froward to further developments and making this our to do program for all that the business requires. Jon is great to work with and we are super happy to have partnered up with your team on this.

Vendor Response

by Alcea Tracking Solutions on March 30, 2017

Thank you Shadia! We look forward to working with you to make EventTrack work even better for you!

A Great Issue Tracking Asset

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Alcea Issue Tracking software is extremely configuarable and adaptable to our needs. I was able to learn how to make needed changes quickly and easily. It has become a great tool for our users at several locations.

Cons: A couple of the changes that I wanted to make were not intuitive. However, once the vendor showed me how it was done, I found it to be rather simple.

Vendor Response

by Alcea Tracking Solutions on October 30, 2018

Thank you for that fantastic review Donna! It is a pleasure to work with you and your team.

Alcea review

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy organized approach to track issues that are minor to critical

Cons: making adjustments could be easier but its really not a con

Overall: We are using it to report customer service complaints for our chemical porudcts

Vendor Response

by Alcea Tracking Solutions on October 23, 2018

Thank you for your excellent review Pete! We love hearing what our customers think :-)

Task Tracker

Mar 30, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is really pretty easy to use.

Cons: N/A

Overall: I work with several departments within our organization. I can not be all over the building at the same time. If there is a situation in a department; the department notifies me and I or another staff member can assist with the situation. I am normally notified via email from the Task Tracker.

Recommendations to other buyers: N/A

Vendor Response

by Alcea Tracking Solutions on March 30, 2017

Thank you Patricia!

FIT Survey Response

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have been using this software for a few months as I am new to the company. Jon Simpson and the Support Team are FANTASTIC!!! They are very responsive and helpful, and from a customer experience perspective, every interaction has been memorable.

Vendor Response

by Alcea Tracking Solutions on March 30, 2017

Thank you so much Donna! I will pass this on to Jon.