# Alcea IssueTrack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Alcea IssueTrack Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more. Source: https://www.capterra.com/p/160250/FIT-IssueTrack --- # Alcea IssueTrack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Alcea IssueTrack ## What is Alcea IssueTrack? Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities. ## What is Alcea IssueTrack used for? [Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alcea IssueTrack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://alceatech.com&name=Alcea IssueTrack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alcea IssueTrack 4.2 (10) VS. [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (10) Ease Of Use 4.6 (14,460) Value For Money 4.4 (7) Value For Money 4.6 (9,858) Customer Service 4.8 (10) Customer Service 4.7 (9,614) ## Alcea IssueTrack alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (868)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160250/FIT-IssueTrack/alternatives/) ## FAQs about Alcea IssueTrack Overview ### What company size and specific industries is Alcea IssueTrack built for? Alcea IssueTrack is designed for organizations of any size that need to track issues and tasks. The vendor description does not name specific industries, so it appears suited to general business, nonprofit, public sector, or other teams with issue and task tracking needs. Features and Usability ### What are the key features of Alcea IssueTrack? Alcea IssueTrack includes issue management, support ticket management, and support ticket tracking for handling incoming work. It also offers assignment management, prioritization, rules-based workflow, and alerts/escalation, plus activity dashboard, task progress tracking, commenting/notes, issue auditing, recurring issues, and role-based permissions for controlled issue handling. Getting Started and Support ### What training and onboarding options does Alcea IssueTrack offer? Alcea IssueTrack provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online sessions support guided instruction, webinars cover topics in a group format, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Alcea IssueTrack offer? Alcea IssueTrack provides chat support for customer assistance. No reviewer feedback about support experience is available, so support speed, helpfulness, and common frustrations cannot be assessed from user comments in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Commenting/Notes Leave comments and notes on documents for others to view Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Alcea IssueTrack 20 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Assign issues and tasks based on availability or required skills Leave comments and notes on documents for others to view Assembly of graphs and charts for visualizing and tracking statistics/metrics Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Observe and track the demand, usage, progress or quality of a system, product, or user Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Set an issue to repeat Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Track the status and progress of tasks Features 4.1 (10) 4.1 Based on 10 reviews ## Pricing Value for money 4.4 (7) Free Trial Basic $20.00 Flat Rate,Per Month Value for money 4.4 (7) 4.4 Based on 7 reviews ## Support, customer service and training options Customer Service 4.8 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (10) 4.8 Based on 10 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(2) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DB Donna B. Business Systems Analyst Chemicals ### "A Great Issue Tracking Asset" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2018 Pros The Alcea Issue Tracking software is extremely configuarable and adaptable to our needs. I was able to learn how to make needed changes quickly and easily. It has become a great tool for our users at several locations. Cons A couple of the changes that I wanted to make were not intuitive. However, once the vendor showed me how it was done, I found it to be rather simple. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 31, 2018 Thank you for that fantastic review Donna! It is a pleasure to work with you and your team. PH Pete H. Sr. Technical Advisor Chemicals ### "Alcea review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 19, 2018 We are using it to report customer service complaints for our chemical porudcts Pros Easy organized approach to track issues that are minor to critical Cons making adjustments could be easier but its really not a con Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2018 Thank you for your excellent review Pete! We love hearing what our customers think :-) CK Craig K. Project Controls Lead Transportation/Trucking/Railroad ### "Risk Management, Scope Management and Action Item Tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2018 We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority\* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests. Pros The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project. Cons Can't think of anything at this time. As with most database tools it take a while to get user support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2018 Thank you Craig for your excellent review. We love being an integral part of our city and its betterment. JK Jayada K. Ambulatory Clinical Systems Manager Hospital & Health Care ### "Alcea IssueTrack Review - Hunterdon Healthcare Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 16, 2018 We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive. Pros Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too. Cons User groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2018 Thank you for your feedback. We try hard to ensure that our customers and happy and appreciate any opportunity to hear of ways in which we can make Alcea Tracking Solutions even better! O'Ryan N. Lead SCADA Analyst Oil & Energy ### "Highly Customizable and Inexpensive Tracking Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 15, 2018 This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed. Pros The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access. Cons It is rather cumbersome to export data out of the system in order to keep a local copy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2018 Thank you for your excellent review. Alcea Tracking Solutions was developed for companies such as yours, who require flexibility and detailed configuration to suit your unique business processes. JH Julie H. Quality Management System Representative Chemicals ### "Flexible Software to our needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 15, 2018 The customer care is amazing and I would highly recommend Alcea for this wonderful service alone. Pros It has been adapted to suit our business needs when raising non-conformities. Cons It is not very well known so can't discuss help with other colleagues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2018 Thank you for the wonderful review, we certainly work hard to ensure that our customers are happy and are glad to see that you are! DG Donna G. ### "FIT Survey Response" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 30, 2017 I have been using this software for a few months as I am new to the company. Jon Simpson and the Support Team are FANTASTIC!!! They are very responsive and helpful, and from a customer experience perspective, every interaction has been memorable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2017 Thank you so much Donna! I will pass this on to Jon. SS Shadia S. Owner and head planner Events Services ### "One system for most of our needs " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 30, 2017 We are very pleased to be using this FIT program for most of our needs. We are looking froward to further developments and making this our to do program for all that the business requires. Jon is great to work with and we are super happy to have partnered up with your team on this. Pros all under one roof Cons still need to manually change few things Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2017 Thank you Shadia! We look forward to working with you to make EventTrack work even better for you! PH Patricia H. Business Manager Libraries ### "Task Tracker" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2017 I work with several departments within our organization. I can not be all over the building at the same time. If there is a situation in a department; the department notifies me and I or another staff member can assist with the situation. I am normally notified via email from the Task Tracker. Pros It is really pretty easy to use. Cons N/A Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2017 Thank you Patricia! DF David F. Business Project Lead Transportation/Trucking/Railroad ### "Stolt review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 30, 2017 FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond. Pros Flexibility in setup. Cons Complexity in some features setup, example ranking, workflow and grouping. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2017 Thank you David for your review. We appreciate your business and will continue to provide second to none support. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.