Best For

Alcea IssueTrack is perfect for any organization that has a need to effectively track issues and tasks.

Product Details

Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities.

Contact Details

Alcea Tracking Solutions

http://alceatech.com/

Founded in 1997

Located in Canada

Starting Price

  • $20.00/month/user
  • Site Licences are also available. Contact us for more info.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Alcea IssueTrack Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management

Alcea IssueTrack Reviews

Showing 5 of 10 reviews
Overall
4.2/5
Ease of Use
4.1/5
Customer Service
4.8/5
Avatar Image
O'Ryan N.
Lead SCADA Analyst
Oil & Energy, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 15, 2018

“Highly Customizable and Inexpensive Tracking Solution”

OverallThis software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed.
ProsThe best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access.
ConsIt is rather cumbersome to export data out of the system in order to keep a local copy.

Vendor Response

By Alcea Tracking Solutions on October 23, 2018
Thank you for your excellent review. Alcea Tracking Solutions was developed for companies such as yours, who require flexibility and detailed configuration to suit your unique business processes.
Reviewer Source 
Source: Capterra
October 15, 2018
Craig K.
Project Controls Lead
Transportation/Trucking/Railroad, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 17, 2018

“Risk Management, Scope Management and Action Item Tracking”

OverallWe have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests.
ProsThe ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project.
ConsCan't think of anything at this time. As with most database tools it take a while to get user support.

Vendor Response

By Alcea Tracking Solutions on October 23, 2018
Thank you Craig for your excellent review. We love being an integral part of our city and its betterment.
Reviewer Source 
Source: Capterra
October 17, 2018
Jayada K.
Ambulatory Clinical Systems Manager
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 16, 2018

“Alcea IssueTrack Review - Hunterdon Healthcare Team”

OverallWe are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive.
ProsEase of documentation and flexibility of fields. Cloning and bulk updates are key features too.
ConsUser groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome.

Vendor Response

By Alcea Tracking Solutions on October 23, 2018
Thank you for your feedback. We try hard to ensure that our customers and happy and appreciate any opportunity to hear of ways in which we can make Alcea Tracking Solutions even better!
Reviewer Source 
Source: Capterra
October 16, 2018
Julie H.
Quality Management System Representative
Chemicals, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 15, 2018

“Flexible Software to our needs”

OverallThe customer care is amazing and I would highly recommend Alcea for this wonderful service alone.
ProsIt has been adapted to suit our business needs when raising non-conformities.
ConsIt is not very well known so can't discuss help with other colleagues.

Vendor Response

By Alcea Tracking Solutions on October 23, 2018
Thank you for the wonderful review, we certainly work hard to ensure that our customers are happy and are glad to see that you are!
Reviewer Source 
Source: Capterra
October 15, 2018
David F.
Business Project Lead
Transportation/Trucking/Railroad, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
7/10
Source: Capterra
March 29, 2017

“Stolt review”

OverallFIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond.
ProsFlexibility in setup.
ConsComplexity in some features setup, example ranking, workflow and grouping.

Vendor Response

By Alcea Tracking Solutions on March 30, 2017
Thank you David for your review. We appreciate your business and will continue to provide second to none support.
Source: Capterra
March 29, 2017