# Feefo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Feefo Software - reviews, pricing plans, popular comparisons to other Review Management products and more.

Source: https://www.capterra.com/p/160258/Feefo/pricing

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# 

 Feefo Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Feefo

## What is Feefo?

Founded in 2010, Feefo works with 6,500+ brands worldwide to collect high-quality reviews. It invites verified customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on.

## What is Feefo used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£149

Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Feefo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.feefo.com&name=Feefo)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Feefo

3.5 (4)

VS.

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting Price

£149

Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (4)

Ease Of Use

4.7 (10,408)

Value For Money

3.3 (3)

Value For Money

4.3 (6,449)

Customer Service

4.0 (4)

Customer Service

4.8 (5,756)

## Feefo alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

3.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Data Import/Export

2.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Feedback Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Negative Feedback Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Campaign Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Email Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Feefo 59 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

The ability to create unique content

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Allows for businesses to run a variety of different campaigns across different channels

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Manage and support multiple locations

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Ratings/Reviews

Analyze and gain insights into data in real-time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Allows businesses to manage badges from review websites.

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Allows businesses to share their videos on social media.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

3.8 (4)

3.8

Based on 4 reviews

## Pricing

Value for money

3.3 (3)

Essentials

£149.00

Per Month

It includes:

-   Product and service reviews
-   Visual UGC
-   Moderation
-   On page display tools
-   Public reviews page
-   Review response
-   Google seller ratings
-   Content insight
-   API access

Enhanced

£299.00

Per Month

It includes:

-   Feedback Request Manager
-   Surveys
-   NPS
-   AI moderation
-   Business insights

Value for money

3.3 (3)

3.3

Based on 3 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Pinterest](https://www.capterra.com/p/234608/Pinterest/)[

BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[

LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (4)

4.0

Based on 4 reviews

## User reviews

Overall rating

3.5

Based on 4 reviews

Filter by rating

5(1)

4(1)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

CH

Carl H.

Consultant

Automotive

### "Great tool but weigh the cost rewards"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 25, 2025

Really would reckoned it however lol into the cost and return on investment based on your company size

Pros

Allows great feedback from customers which then allows business actions based on real feedback meaning you get a more targeted response

Cons

It can be a costly tool depending on which plan you purchase. Although how much do you value business improvement insights?

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Marketing

Information Technology and Services

### "Didn't support our Ecomm platform, Unhelpful Customer Service "

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

July 21, 2025

Not a good experience to be honest. The price for a Feefo subscription license is less than that of other products, but it's one where you get what you pay for I suppose! It does the basic / bare minimum, but ultimately we found customer support and Feefo brand recognition to be inadequate, and they did not support integration with our ecomm platform.

Pros

Feefo was easy to set up, but the user interface was quite clunky and difficult for team members to use.

Cons

Feefo does not have good brand recognition outside of the UK, so for our customers based in other locations, they didn't feel that they could trust Feefo and we gathered way less reviews than with a competitor software product. Customer support at Feefo was unhelpful as well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HW

Hannah W.

Senior Membership Adviser

Construction

### "Consistently Excellent Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 15, 2023

Our sales Rep \[sensitive content hidden\] is always there to support us with anything Feefo related so we maximise the Feefo service. The campaign manager tool has helped us engage with more feedback than ever before which means we can make our services the best they can be for our customers. We like the way that Feefo allows us to show case the positive feedback to our customers through the Platinum award.

Pros

The online Feefo portal makes it easy to navigate, which makes the process of gathering feedback straightforward. Allowing us to pick apart feedback and implement processes to make our processes smoother.

Cons

If we were being extremely picky, the occasional emails received by the Feefo hub support team in relation public reviews who have directly contacted Feefo requesting to review our services. We would prefer they were instructed to speak with us directly so we can provide a personal touch as part of the customer experience when using our service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 4, 2024

Hi Hannah, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find our the Feefo hub easy to navigate. We strive to provide a user-friendly platform that empowers businesses to enhance their services based on valuable customer insights. We are delighted to hear that our sales rep was instrumental in supporting you with all things Feefo-related. Providing exceptional customer service is a top priority for us. Thank you for choosing Feefo as your feedback platform, and we look forward to continuing to support your business's success. Best regards, The Feefo Team

DO

Devin O.

Marketing

Insurance

### "A good review-gathering solution"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

April 14, 2022

Feefo is fine, but the widgets gallery is limited. It's also not a very intuitive platform, we typically have to reach out to our rep for help making changes or implementing new things.

Pros

We got a dedicated Feefo review page for our brand which showcases customer reviews.

Cons

Our dev team had to set up a complicated API, it's expensive.

Alternatives considered

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

Reasons for choosing Feefo

We liked the Feefo rep a lot better

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 4, 2024

Hi Devin, Thank you for sharing your feedback with us. We're pleased to hear that Feefo was able to provide your brand with a way to showcase your customer reviews. We understand the importance of having a platform that highlights customer feedback and helps build trust with your audience. We appreciate all your comments. Your feedback helps us identify areas for enhancement, and we will work towards making the platform more intuitive and expanding our widgets gallery. We're glad to hear that you found value in working with your Feefo representative. Providing exceptional support and guidance is important to us, and we're committed to ensuring that your experience with Feefo is positive and productive. Thank you for choosing Feefo as your review-gathering solution. We value your partnership and look forward to continuing to support your brand's success. The Feefo Team

Popular comparisons

[Trustpilot vs Feefo](https://www.capterra.com/compare/160258-169618/Feefo-vs-Trustpilot) 

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