--- title: "Briostack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Briostack the right Pest Control solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160267/Briostack/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Briostack 4 (72) [View alternatives](https://www.capterra.com/p/160267/Briostack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Briostack Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews KW Kelton W OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “The combination of a strong product and knowledgeable, accessible support has made it a great fit for our business.“ December 16, 2025 AH Angie H Accounting and Customer serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “There is a lot of "white space" on the Details tab. When setting up a new customer or new service, there is a lot of unused space on the screen which causes a lot of scrolling up & down to either enter or see the information after it has been saved. “ March 6, 2026 RL Robert L TechnicianMusic, 2 - 10 employeesUsed the software for: More than 2 years. “The software is always being updated and improved, and Brio is open to suggestions and willing to help/change to meet specific usage requirements.“ November 11, 2025 ST Sam T PresidentProgram Development, 2 - 10 employeesUsed the software for: 6-12 months. “Many of the features that attracted us either did not work properly, worked inconsistently, or created additional problems.“ May 6, 2026 AH Angie H Accounting and Customer serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The Data Conversion Team, \[sensitive content hidden\] went above and beyond my expectations to get us up and running on Briostack.“ March 6, 2026 ZT Zachary T OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Updates are pushed that introduce issues, which then require reversals or fixes later.“ February 18, 2026 KM Kristin M Office ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Our Advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, they've been very helpful in resolving issues.“ March 5, 2026 Sam H Vice PresidentConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Too many different options for notes and notes aren't always intuitive.“ December 15, 2025 ## Showing most helpful reviews Showing 1-25 of 72 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Owner Used the software for: 3-5 years ### "This is the Wall Street company mentality they don’t care." October 22, 2026 3.0 Terrible. Once corporate America took them over. We had multiple issues with them, and they finally only responded after a negative review from us, which they asked us to fix which we we’re willing to softened but they did not care to work with us until that review. And it was all about an additional add-on that they were trying to lock us into for a third year at $200 a month and we quit using it after about three months of the original year contract. But apparently the contracts were renewed, not month-to-month, but year two year. And the three months that we use that service it paid for itself so it canceled itself out it didn’t help us collect more than what it cost. After going into a third year of them continuing to charge us for this, we were furious as it was a worthless add-on. The next issue was them getting back a hold of us after multiple messages left or when we did talk to someone they were not able to make a decision sent us up to our manager, which didn’t get back to us leaving our system turned off for now going on two days. Still no call back so I will have to call them a third time to try to reactivate our account with no follow up no feedback. I’m done with this company and would never recommend it to anyone. We worked with a company that works with their CRM program and based off of our cash flow wanted to give us a loan once we took alone from that company our information was sold and we begin to get anywhere from 10 to 20 calls a day from other lenders. This is the worst part of corporate America that they will sell your information lock you into contracts make it impossible to get out of those contracts and hold your company hostage for a small indiscretions that will shut down your whole system on a 19th day so they don’t even typically give you the courtesy of 30 days which is standard and most industries. Pros When it was owned by the original creators you could talk to people that could quickly make decisions and maximize the benefit Cons Once corporate America bought them Everything was extra they would lock you into contracts, even if their additional service was not helping at all, almost had to get attorneys involved and wrote a bad review to keep from going into a third year with an add-on that they refuse let us out of that was an additional $200 a month. Apparently we canceled one day late and it locked us into a whole another year. We canceled in time going into the next year, but because they didn’t receive it we were locked in an additional year. This predatorial company of a service that we did not use anymore because it was a worthless add-on that should’ve been included as part of the base Service. We wanted to cancel multiple times the entire service, but we all know the frustration of switching systems. The straw that broke the camels back as they shut our service down, which we’re paying almost 500 a month for a messaging billing oversight. The bill was less than $30 both times. If it was a simple phone call to turn it back on but one time we called and it took them an hour and a half to get back to us the next time we called twice the same day and they never got back to us, leaving our system down, costing us much more than the system’s worth. Like I said, they are predatorial once they were bought out. Switched from [FieldWorker.ai](https://www.capterra.com/p/235904/FieldWorker/) Fieldwork didn’t work with our termite system at the time. We are going back to fieldwork though. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[PestPro](https://www.capterra.com/p/10038533/PestPro/) Reasons for choosing Briostack They were locally owned company and then they got purchased by a larger company. When Wall Street buys Main Street and then they run it like a New York Stock Exchange company. This is happening a lot. I can’t stand it. The customer service is never good. No one can make decisions. Review Source Owner Used the software for: Less than 1 year ### "Stay away from this company " May 12, 2026 1.0 I would strongly advise other businesses to be very careful before signing with Briostack. They will promise things like “free months” and other incentives to get you signed up, but conveniently leave out important stipulations until after the contract is signed. I was repeatedly told I would be receiving free months of service, yet I was still being billed. When I questioned it repeatedly, no one at the company could give me a clear answer or explanation. Funny enough, the only time I finally got answers was after I demanded a refund for the months that were supposedly “free.” That’s when the excuses and fine print suddenly appeared. At that point, all trust was gone. In my opinion, this is a deceptive business practice and potentially a breach of contract. Instead of simply making things right and parting ways professionally, they are forcing me to explore legal options to get out of an agreement I never would have signed if things had been explained honestly up front. Very disappointing experience. Be careful what you agree to and make sure EVERYTHING is in writing before signing anything with this company. Pros The software itself has some useful features for pest control businesses, and parts of the platform are fairly easy to use once everything is set up. Some employees I spoke with were polite and tried to help, even though the billing and contract issues were never properly resolved. Cons The lack of transparency and communication. I was promised “free months” during the sales process, but still ended up being billed with no clear explanation. I asked multiple people why I was being charged and nobody could give me a straight answer until I requested a refund. It felt very misleading and completely destroyed my trust in the company. Instead of resolving things professionally, it turned into a contract dispute over terms that should have been explained clearly upfront. Review Source President Used the software for: Less than 1 year ### "Avoid Briostack at All Costs — Dishonest, Broken, and a Complete Nightmare" May 12, 2026 1.0 Briostack is, without exaggeration, the worst software company we’ve ever dealt with. Nearly every interaction involved dishonesty, evasiveness, or terrible support. Aside from one genuinely decent employee, our experience was consistently frustrating and unprofessional. Before signing up, major platform issues were never disclosed. Once onboarded, we lost huge amounts of time troubleshooting broken or unreliable features with support teams that seemed more focused on deflecting responsibility than solving problems. The lost productivity and wasted money were staggering. Many of the features that attracted us either did not work properly, worked inconsistently, or created additional problems. Their payment processing system was especially bad. Onboarding was chaotic, and leaving the platform later became its own nightmare. Customer service was shockingly poor. Communication was terrible, accountability was nonexistent, and support often felt combative instead of helpful. It became very clear why they rely so heavily on contracts. Eventually, after endless unresolved issues, they admitted they could not properly fix the situation and agreed to let us leave without an early termination fee — the bare minimum considering the time and money their failures cost us. Then, over a year after leaving, we suddenly received a collections notice for an alleged $26 “debt” despite never receiving any invoice, warning, statement, phone call, or email claiming we owed anything. Avoid Briostack at all costs. We strongly recommend Housecall Pro or GorillaDesk instead. Choosing Briostack was one of the biggest operational regrets we’ve made as a business. Pros The thing I liked best about it is the ability to track bait station activity across jobs in order to compare from visit to visit. Honestly, this is probably the only thing we liked that worked. Cons All of their best features do not work, from their marketing to the most essential routing features, and none of this will be disclosed to you. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Wanted scheduling improvements and pest control-specific functionality--did not get it. Review Source Owner Used the software for: 3-5 years ### "Long-Term User – Ongoing Stability & Pricing Concerns" March 13, 2026 1.0 Pros Unfortunately most of what I liked about it ended up being an additional cost that I wasn't informed of or is too glitchy to be functional. Cons I’ve used Brio extensively in daily operations for a pest control business. Unfortunately, my experience has been consistently frustrating. The platform is frequently glitchy. Updates are pushed that introduce issues, which then require reversals or fixes later. Stability has been an ongoing concern. Several features that were presented as included during signup later appeared as additional charges. SMS pricing has also increased due to segment billing, without clear proactive communication. Customer support response times are slow, and tutorials/documentation are limited or unclear. While the platform has useful ideas in theory, the execution and reliability have made it difficult to trust as a core operational tool. I hope improvements are made, as small service businesses depend heavily on stability and transparency from their CRM provider. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reasons for choosing Briostack There were certain features that I liked and account setup and sales process was simpler Review Source Accounting and Customer service Used the software for: Less than 1 year ### "Briostack, a vast improvement over our old software!" March 12, 2026 5.0 The overall experience has been great! The software is so much better than our old software. It has the capability to text and email customers easily. Storing documents in the customer accounts is wonderful. The communication records are great. We can easily see how & when attempts were made to contact a customer. The customer support has been exceptional. The Data Conversion Team, \[sensitive content hidden\] went above and beyond my expectations to get us up and running on Briostack. The continuing assistance from \[sensitive content hidden\] has also been perfect. Pros I like being able to access information in the database easily. I like to be able to filter & sort information to find a specific invoice or check #, etc. I'm still learning ways to access the information, but if the information is in Briostack there is a way to run a report to find it. Cons There is a lot of "white space" on the Details tab. When setting up a new customer or new service, there is a lot of unused space on the screen which causes a lot of scrolling up & down to either enter or see the information after it has been saved. For Ex. the space for Company Name goes from under the "Summary" tab to the "Billing" tab at the top. I don't know how many spaces it is, but it's a lot. That being said, I'd rather have too much "white space" as too little. I don't like a crowded screen, but I think a happy medium could be reached. Also, when posting payments the curser goes from the payment method down to the check # then back up to the $ amount. I would think you could put all three on one line and move straight across. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) It was outdated and will not be updated. No customer support. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reasons for choosing Briostack The sales team was more up front and forth coming answering questions about Briostack and the transition process and the cost. Review Source Office Manager Used the software for: 3-5 years ### "Happy with our Brio advocate and customer service reps" March 6, 2026 5.0 With the assistance of our advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, it's been good. Pros Our Advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, they've been very helpful in resolving issues. Cons The constant glitches. Often phone calls are sent right to voicemail when glitches are happening and it's RARE that my voicemail is EVER returned. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Brio appeared to be more user friendly and current with technology Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reasons for choosing Briostack Better appearance for user friendliness. Review Source Owner Used the software for: 3-5 years ### " \[sensitive content hidden\] at BrioStack has been great!" January 23, 2026 5.0 I would recommend Briostack. I feel there is good value for my money. I do wish that they had group pricing for "seats", but everybody does the model works for them. I find it to flow well and it isn't hard to use. Just like anything else, you need to use it to really learn it. The mobile app is excellent, and the new tech app they implemented has improved so many things for us. We are anxiously awaiting the release of their new scheduling update. It's not one of the larger software brands, but after doing demos last year with all of them, I didn't feel any need to change. Pros We have grown from a small, one-person pest control division with Brio to a much larger one. We recently moved our entire exclusion division estimating and invoicing to Briostack, which brought challenges, as we had spent 14 years with QuickBooks modifying their systems to make this work. \[sensitive content hidden\] has been an absolute wealth of knowledge. After meeting him at Pest World in 2025, I knew he was the person at BrioStack I wanted to help my company transition with. It has required a large amount of customization, and he has been a star in making it all happen. He's incredibly positive with a "can-do" attitude. He's also very good at telling me when I am asking for something that can't be done "yet". He's been fantastic about finding workarounds and explaining how to implement them for me. He really doesn't say "I don't know", which builds an incredible amount of confidence. Cons Recently, the level of day-to-day tech support has fallen off from fantastic to "good". I hope it doesn't continue. Their support team all appears to be people in the US, not some "farmed out" call center with people you can't communicate with, as with QuickBooks. I have expressed my concerns, and they seemed well-received, and I felt heard. For the most part, the support isn't about bugs and issues, but about how to perform more involved, deeper-level tasks. Adding pictures bogs down each customer's account load time, so I would not currently recommend uploading a large number of pictures to each customer's account. Just what is actually needed. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Briostack Seemed to meet the needs without burying me in optional charges for addons, while also not being too complex. Review Source Owner Used the software for: 3-5 years ### "Efficient, Automation-Driven Platform with Knowledgeable Support" January 22, 2026 5.0 Overall, my experience has been very positive. Getting up and going was straightforward, and while it definitely requires taking the time to do it right, it was worth every minute. Once implemented, Briostack has helped us streamline processes, increase automation, and operate more efficiently. The combination of a strong product and knowledgeable, accessible support has made it a great fit for our business. Pros Briostack’s customer support has been excellent—responsive, available when needed, and genuinely helpful. When I call in with questions, the team understands my industry and can answer in a way that’s practical and specific, not generic. The platform has also helped us build real efficiencies through better workflows and increased automation, which has made day-to-day operations smoother and more scalable. Cons It’s a robust system, so it takes time and attention to get everything configured correctly. It’s not difficult, but you do need to be willing to invest the time upfront to implement it the right way. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed more industry specific workflows. Review Source owner Used the software for: 3-5 years ### "brio review" January 6, 2026 4.0 it's had it's ups and downs. definitely better than what we had. they are always trying to improve so that's good. Pros customer service is always friendly and helpful. usually it's not too difficult to talk to an actual person. Cons finding available reports that i need. a report is not always available when I'm trying to find certain metrics. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) outdated, no customer service and not internet friendly Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reasons for choosing Briostack supposed to be more updated with better pricing Review Source CSO Used the software for: 3-5 years ### "Brio review" January 2, 2026 5.0 Overall, Brio Stack is a great company to work with. They listen and respond quickly. To your request. Pros Support is great, ease of use is great. \[sensitive content hidden\] and his teamae super easy to get a hold of and helpful. Cons missing a few key features that I think are absolutely necessary. Like a better termite graphing, technician skills based routing, and bundles Review Source Office Manager Used the software for: 1-3 years ### "Best decision we ever made...." November 11, 2025 5.0 We wish we had made the decision to switch to Briostack sooner. I've even been able to work while traveling outside the continental United States by accessing Briostack on my iPad or phone. While I haven't yet needed to work from home, I know I could do so easily if required. We are extremely happy with Briostack and all that it offers. Pros We switched to Briostack in 2022, and we couldn't be happier with our choice after reviewing other industry-related apps. All of our staff find the app easy to use. Customer support is always available and provides excellent assistance with sales and business management questions. Some of the key features we love most are the invoicing and credit card payment options. Our customers really appreciate the customer web portal as well. The monthly service charge is extremely reasonable considering all the features Briostack offers. We've rarely experienced technical issues, and if we have, they've been resolved quickly and efficiently. Cons We don't have anything we don't like. Briostack is continuously improving the application, and we find them always helpful. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reasons for choosing Briostack Gorilladesk was too cartoonish for our liking, and FieldRoutes was not for our small business. Review Source Secretary Used the software for: 3-5 years ### "Happy Camper" November 10, 2025 4.0 Excellent. It has been stress free from day one. I am big on communication. And they always are available when I need assistance Pros Customer service exceptional. From the assistance with the onboarding to their system to the current periodical checkups. The transition was so easy to change from the system we were using to Briostack was very stress free. They check in with me from time to time to see I need any assistance, or to inform me on maximizing the functions Briostack has to offer. I can always reach someone for assistance. Cons We are in a different time zone, so I get to work earlier than they do. This only poses a problem when I need assistance in the mornings, which is rare. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reasons for choosing Briostack The ease of onboarding to the system. Since I was the only employee at the time I had little time to change systems. Briostack made it easy to convert all my files. To have a person actually to assist me was great. Review Source Customer Service and Office Manager Used the software for: 3-5 years ### "Needs work" November 11, 2025 3.0 Good but definitely needs work. There are a lot of features that I have asked to be added , not sure if they are taken into consideration. Pros The convenience of the website and the customer service available whenever is a very good feature. :-) Cons When the program crashes or doesn't work. Also the bugs, when things get deleted like important information about customers Review Source Response from EverCommerce December 12, 2025 Hi Gabrielle, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve found value in the convenience of the platform and the availability of our customer service team — we appreciate that. I’m very sorry to hear about the issues you’ve experienced with system stability and missing information. That’s not the experience we want for any of our customers. We take reports like this seriously, and we’d like to work directly with you to understand what you’re seeing so we can help resolve it. If you’re open to it, please reach out to us at support@briostack.com or call 801-623-5000 so we can review the specific concerns, including any bugs or feature requests you’ve mentioned. Your insights are important to us, and we want to make sure you’re getting the most from the system. Thank you again for your feedback — we truly appreciate the opportunity to improve your experience. — The Briostack Team General Manager Used the software for: 3-5 years ### "General Manager" December 26, 2025 5.0 Pros Our representative \[sensitive content hidden\] is awesome! She is very timely with our needs and is always ready to help. Cons I don't like that there are admin controls for my account that are only accessible by briostack personnel and not me. I feel i should be able to make changes to my account when necessary without having to involve a middle man. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) The pricing over there was more for the higher tiered options. With brio the higher tiers are available at a lower price but all of the required customizations need to be done by the user to make it flow right. Review Source Timothy J. Owner Used the software for: Less than 1 year ### "Run away from briostack" November 3, 2025 1.0 The worst experience, customer service sucks, i was told several times \[sensitive content hidden\] would be calling me to confirm my cancelation, but never got any call or email and after i tried again to reach out to thier suppposed customer service team Pros Nothing i was straight up lied to in the sales call, i was tild it was a lawn care software on after signing up it was all pest control. Cons Lies and deception and now after i over the phone and thru email told them i wanted nothing to do with thier product and wanted to cancel, are continuing to take money from me, do your self a favor run dont walk, away from this company Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Thought it was going to be better, but they just scammed me and now insist they can take my money and not provide any product or service Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reasons for choosing Briostack Because i was promised several things that never happened Review Source Owner Operator Used the software for: Less than 1 year ### "Brio Stack Summary" December 26, 2025 5.0 It’s been a great experience so far. Everyone is always willing to help. Especially \[sensitive content hidden\] . Anytime I need help, or have a question, I can call the support line and they are willing to help. Pros How the software makes things much more convenient. We are able to work remotely if we need to. Also it’s excepted on a iPhone platform. Cons Sometimes learning all of the report features. If I need to find skipped customers, sometimes I get lost trying to find how to make sure all customers have been serviced. Switched from [Structural](https://www.capterra.com/p/169158/Structural/) No more paper invoices, it keeps all of our work organized. And the convenience. Review Source Owner Used the software for: Less than 1 year ### "Great Experience " December 19, 2025 5.0 New to the system, but so far it has been great. I need to get used to a few things that are different from my last system but I think it will be a good change Pros Onboarding was great, \[sensitive content hidden\] was very helpful in making the transition into brio painless and easy. Scheduling seems best in class Cons I wish it had more deisgn options for bids/agreements. Also, i am not a fan of some of the workflow designs Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Pricing, software bugs on the lawn side of things Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reasons for choosing Briostack Pre-Payment options, only slightly more expensive for a few more core features Review Source Accounts Payable Used the software for: 3-5 years ### "Dillon and Briostack are awesome! " December 23, 2025 5.0 It’s easy to use, convenient, and always being updated to meet our industry’s needs! I would recommend Brio to anyone in the Pest Control Business! Pros It’s so easy to navigate, schedule, and run reports. Dillon has been a huge help with any support we need! Cons I can’t think of anything negative! Brio and it’s support team has always helped with any issues that we encountered (which is rare). Review Source Scheduler Used the software for: Less than 1 year ### "Scheduler2" December 21, 2025 5.0 The program allows you to easily navigate through to each screen/tab as needed. However, it does run a little slow at times. Pros The program is easy to learn and to navigate through. Plus all the taps are right there where I can get to easily. Cons The way that briostack puts the routes in order. It does not always map out the route the way I want it too. Review Source Manager Used the software for: Less than 1 year ### "Huge disappointment & scam. DON'T SIGN!!!! It's impossible I cancel if you're unsatisfied. " June 10, 2020 1.0 I wouldn't recommend Briostack. Pros We recently started using Briostack software for our small pest control business. Expectations were high with the previous great reviews. Unfortunately, until you sign up the demos and experience you have with the software is extremely limited. With the promise that we would be able to easily note on each unit inside large apartment complexes we were sold. We had been researching, trialing, and debating on software options for the past 6 months, so we were sure to be very specific that our goal is to create unit specific notes and treatment details that would be able to be easily imputed. Staff and technicians were excited to get ready for the Go Live! Our company received a week or of occasional phone calls to assist with set up and you are given 4 training videos... after you pay them a large deposit and sign an annual monthly subscription. Once we were able to view and work in the software we found a lot of things that do not fit our company policies from inaccurate agreements, customer notification issues, scheduling limitations, and the list goes on. Most importantly they do NOT even offer the specific unit notes in the software that was promised. When I voiced my concern they said they could put in a request to develop the software “add on” with a realistic timeline of 6 months. Our company is 80% apartment complexes. They want us to either just pay the rest of the year off without the ability to utilize it for our company or pay the annual subscription off ($150/mo.) Cons We were sold on services that are not available inside the Briostack software. The agreements are not acceptable. Scheduling is difficult. We received complaints from customers about receiving robo calls from our company. It's impossible I cancel if you're unsatisfied. Review Source Response from EverCommerce June 11, 2020 Hello Whitney, We are sad to hear of your frustrations with the software. We strive to provide a software that is considered one of the best in the industry. I know you are actively working with our team on these issues, and I know they have informed you that the feature your mentioned in your review is available now for you to use. Our onboarding has been and will continue to be willing to provide you with as many personalized trainings as you may need to feel comfortable in using Brio. we do offer a full library of automated trainings, but that is available to supplement our ongoing work sessions. Many of the other issues you also mentioned are things we are able to accommodate and would love to continue training to show you how. Taking on a new software is never easy, but we are committed to helping you continue to make a successful transition. CEO Used the software for: 3-5 years ### "Great software for pest control!" April 28, 2022 4.0 We’ve had them for years. Customer support has been great. No product is perfect, but this will definitely get the job done well. Pros We love how many parts of the business Briostack helps us manage. This software manages your customer data, your technicians, your compliance and all of your billing and collections. We also like the ability for technicians and sales reps to easily sign up new customers. Cons There are a few minor things we would change. Overall, I think it’s a bit expensive compared to competitors and I wish it was a bit more user-friendly from an app Review Source Owner Used the software for: Less than 1 year ### ""Do not go with them!"" January 15, 2020 1.0 The gentleman with Brio that I met at our CEU was a great salesman and hook line and sinker I was SOLD! No test period(should have saw through that) before I had to sign a contract. I was in tears, feeling that I was to stupid to run my own company, because I could not make it work like I was told it would. Bought $$$$$ out of my contract and they continued to run charges on my credit card. After all the lost time and money I invested, when I finally got the charges to stop I had no access to my records. Thank goodness I printed a hard copy of everything we did over the time frame of about 4 months. Stay Away is my best advise! Pros There was not one thing that I liked about the software. After using another program I am 100% certain that this was not a good fit for my company. I will say one good thing was there customer service was good, but most every time I would run into a problem the solution was so difficult that it was impossible for me to recreate or I was told the program did not have the capability to do what I needed. Cons It was so hard to use. Mobile version was terrible. Could not see a full view of your calendar. Not color coded. I was locked into a contract and had to pay to get out of it. Did not get what I was sold! Switched from All the above reasons Review Source Response from EverCommerce January 15, 2020 Tawndra we are sorry to hear about your experience. We understand that learning a new software is tough, so we pride ourselves on great customer service and putting out trainings that help make our software easier to use. We are confident that Briostack would work for your company, and it is unfortunate that you decided to buy out of the contract instead of working with support. However, the charge you specified happened after you ended the contract, was a $1 charge due for the continued use of a telephone number from our system you were using. When you ended your contract, you lost access to your account. If you still need access to that data you should give customer service a call to see what they can do. I'm sorry to hear that you didn't get what you were sold, we would love to discuss it more in detail with you and do what we can to make the situation right by contacting our customer service 801-623-5200 Owner Used the software for: Less than 1 year ### "Amazing, time-saving software! " February 1, 2018 5.0 I feel as a customer is learning the software, they should have access with dummy accounts to play around with how everything works before they actually go active with their real life customers. Pros The route scheduler is REVOLUTIONARY! I never imagined I would find software that is so easy to schedule my customers. There is a map you can see what is going on through the month, and a route can literally be scheduled as easy as circling around the dots on the map! I have saved hours and hours of time! The technician Access in the field is even better because it locates the exact destination with GPS and integrated into the software so that everything shows up perfectly! I am saving hundreds of dollars on paperwork because it is set up to be paperless! Also, I love how the service reminders are automated. Before I was manually doing it with my old software provider and I would do it every Wednesday the week before. I would be barraged with so many calls and requests from customers after my reminders had gone out. Now that I have Brio, sending out my service reminders is seamless. Service reminder is set to go out two days before a customer scheduled day. The reminders go out automatically. These guys are absolutely amazing they thought of everything! Review Source Branch Manager Used the software for: Less than 1 year ### "The Best Software Ever" June 7, 2017 5.0 Pros I have used a lot of software products to automate pest control activities. I have never used anything like it. As far as I can tell, Briostack dominates the marketplace. The other softwares, don't even compete. They are very polite on the phone and we get a quick response to our questions with solutions. Thank you Briostack for being Amazing! Review Source Response from EverCommerce June 9, 2017 Matt, Thanks for the great review. We love having you as a customer and appreciate all the feedback! Please continue to let us know if there is anything we can do to make your experience even better. Owner/President Used the software for: Less than 1 year ### "Horrible customer support, poorly operating software, terrible value for the money. " January 12, 2018 1.0 Still looking for them Pros Ummmm.. it's better than paper and pen.......sometimes. Cons Don't even know where to begin. Has made our office and tech' s jobs more difficult, customer complaints due to funtionality issues with the " beta program' they foisted on us. Has cost us time, money and frustration in using this software. Wish it could be fixed to actually work. Wish it would work properly, we always seem to need to call support, only they never pick up. How can you be selling a service or product and not return calls to PAYING CUSTOMERS, never mind potential ones ? Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.