# Briostack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Briostack the right Pest Control solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160267/Briostack/reviews --- Briostack 4 (71) [View alternatives](https://www.capterra.com/p/160267/Briostack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of Briostack Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews KW Kelton W OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “The combination of a strong product and knowledgeable, accessible support has made it a great fit for our business.“ December 16, 2025 AH Angie H Accounting and Customer serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “There is a lot of "white space" on the Details tab. When setting up a new customer or new service, there is a lot of unused space on the screen which causes a lot of scrolling up & down to either enter or see the information after it has been saved. “ March 6, 2026 AH Angie H Accounting and Customer serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The Data Conversion Team, \[sensitive content hidden\] went above and beyond my expectations to get us up and running on Briostack.“ March 6, 2026 ST Sam T PresidentProgram Development, 2 - 10 employeesUsed the software for: 6-12 months. “Many of the features that attracted us either did not work properly, worked inconsistently, or created additional problems.“ May 6, 2026 KM Kristin M Office ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Our Advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, they've been very helpful in resolving issues.“ March 5, 2026 ZT Zachary T OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Updates are pushed that introduce issues, which then require reversals or fixes later.“ February 18, 2026 JR Jennifer R OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “We like how easy it is to add new customers and see all of their information with one click.“ December 22, 2025 JG Joshua G OwnerEnvironmental Services, Self-employedUsed the software for: Less than 6 months. “Instead of resolving things professionally, it turned into a contract dispute over terms that should have been explained clearly upfront.“ May 7, 2026 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Ernie S. President Facilities Services Used the software for: 2+ years ### "Great Customer support " November 25, 2025 5.0 From the begining with Onboarding they walked me through the entire process. Answered every question and concern I have had along the way. Pros It covers everything I need for my pest control business. Scheduling, payments, sales, invoicing and communication with my customers. Customer support is quick and is always able to handle any issues I may have. Cons There is not to much that I dislike about Brio stack. Seems like when I think I wish they would add this. They do it. Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Needed more options from a software. Gorilla desk didn’t provide everything I needed Review Source SG Shon G. Owner Consumer Services Used the software for: 2+ years ### "Highly recommend Brio" December 15, 2025 5.0 Really happy with brio. They are always innovating and working on making the process easier and smoother. Pros They are always adding new features and a lot of the time they’re features that we would like so I ask if it’s an option and get told it’s actually already in the queue to be built. Cons I wish brio office could be used on mobile. Primarily for manipulating routes. A lot of times I’ll have my phone or iPad but hardly ever a computer. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack When we did demos with field routes we just felt like another number. Similar product similar price but brio felt like we would be taken care of better. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pest pac had fallen behind and wasn’t updating their software. Brio was keeping up and had the options we wished pest pac had. Also pest pac was way more expensive. Review Source GD Gabrielle D. Customer Service and Office Manager Environmental Services Used the software for: 2+ years ### "Needs work" November 5, 2025 3.0 Good but definitely needs work. There are a lot of features that I have asked to be added , not sure if they are taken into consideration. Pros The convenience of the website and the customer service available whenever is a very good feature. :-) Cons When the program crashes or doesn't work. Also the bugs, when things get deleted like important information about customers Review Source Response from KickServ December 12, 2025 Hi Gabrielle, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve found value in the convenience of the platform and the availability of our customer service team — we appreciate that. I’m very sorry to hear about the issues you’ve experienced with system stability and missing information. That’s not the experience we want for any of our customers. We take reports like this seriously, and we’d like to work directly with you to understand what you’re seeing so we can help resolve it. If you’re open to it, please reach out to us at support@briostack.com or call 801-623-5000 so we can review the specific concerns, including any bugs or feature requests you’ve mentioned. Your insights are important to us, and we want to make sure you’re getting the most from the system. Thank you again for your feedback — we truly appreciate the opportunity to improve your experience. — The Briostack Team MF Michael F. President Chemicals Used the software for: 2+ years ### "5 Star Company and Team" December 12, 2025 5.0 I have had a great overall experience with Briostack. \[sensitive content hidden\] has always been there to help and support no matter how big or small the project. I have enjoyed the product and service since day 1. Pros I really enjoy the Paperless features and everyone on the customer service team. I also like the different integrations with other apps that are very useful. Cons The monthly costs are getting expensive with all the add ons. But I do have to admit that I appreciate the functionality of the add ons. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack It was a fairly new company at the time with a great time that I really got along with. They all made the integration over as easy as possible. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) Structural Pest Control System by RDF did not have cell phone and paperless features at the time. Review Source cM cory M. owner Consumer Services Used the software for: 2+ years ### "brio review" December 31, 2025 4.0 it's had it's ups and downs. definitely better than what we had. they are always trying to improve so that's good. Pros customer service is always friendly and helpful. usually it's not too difficult to talk to an actual person. Cons finding available reports that i need. a report is not always available when I'm trying to find certain metrics. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing Briostack supposed to be more updated with better pricing Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) outdated, no customer service and not internet friendly Review Source MY Morgan Y. General Manager Environmental Services Used the software for: 2+ years ### "General Manager" December 23, 2025 5.0 Pros Our representative \[sensitive content hidden\] is awesome! She is very timely with our needs and is always ready to help. Cons I don't like that there are admin controls for my account that are only accessible by briostack personnel and not me. I feel i should be able to make changes to my account when necessary without having to involve a middle man. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) The pricing over there was more for the higher tiered options. With brio the higher tiers are available at a lower price but all of the required customizations need to be done by the user to make it flow right. Review Source Timothy J. Owner Construction Used the software for: Less than 6 months ### "Run away from briostack" October 25, 2025 1.0 The worst experience, customer service sucks, i was told several times \[sensitive content hidden\] would be calling me to confirm my cancelation, but never got any call or email and after i tried again to reach out to thier suppposed customer service team Pros Nothing i was straight up lied to in the sales call, i was tild it was a lawn care software on after signing up it was all pest control. Cons Lies and deception and now after i over the phone and thru email told them i wanted nothing to do with thier product and wanted to cancel, are continuing to take money from me, do your self a favor run dont walk, away from this company Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Briostack Because i was promised several things that never happened Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Thought it was going to be better, but they just scammed me and now insist they can take my money and not provide any product or service Review Source JMC John Michael C. Owner Operator Consumer Services Used the software for: 6-12 months ### "Brio Stack Summary" December 24, 2025 5.0 It’s been a great experience so far. Everyone is always willing to help. Especially \[sensitive content hidden\] . Anytime I need help, or have a question, I can call the support line and they are willing to help. Pros How the software makes things much more convenient. We are able to work remotely if we need to. Also it’s excepted on a iPhone platform. Cons Sometimes learning all of the report features. If I need to find skipped customers, sometimes I get lost trying to find how to make sure all customers have been serviced. Switched from [Structural](https://www.capterra.com/p/169158/Structural/) No more paper invoices, it keeps all of our work organized. And the convenience. Review Source DW Danny W. CSO Consumer Services Used the software for: 2+ years ### "Brio review" December 19, 2025 5.0 Overall, Brio Stack is a great company to work with. They listen and respond quickly. To your request. Pros Support is great, ease of use is great. \[sensitive content hidden\] and his teamae super easy to get a hold of and helpful. Cons missing a few key features that I think are absolutely necessary. Like a better termite graphing, technician skills based routing, and bundles Review Source KW Kelton W. Owner Facilities Services Used the software for: 2+ years ### "Efficient, Automation-Driven Platform with Knowledgeable Support" December 16, 2025 5.0 Overall, my experience has been very positive. Getting up and going was straightforward, and while it definitely requires taking the time to do it right, it was worth every minute. Once implemented, Briostack has helped us streamline processes, increase automation, and operate more efficiently. The combination of a strong product and knowledgeable, accessible support has made it a great fit for our business. Pros Briostack’s customer support has been excellent—responsive, available when needed, and genuinely helpful. When I call in with questions, the team understands my industry and can answer in a way that’s practical and specific, not generic. The platform has also helped us build real efficiencies through better workflows and increased automation, which has made day-to-day operations smoother and more scalable. Cons It’s a robust system, so it takes time and attention to get everything configured correctly. It’s not difficult, but you do need to be willing to invest the time upfront to implement it the right way. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed more industry specific workflows. Review Source RL Robert L. Technician Music Used the software for: 2+ years ### "Briostack review from Olympic Pest Control Tech" November 11, 2025 4.0 Really good - especially customer service as when you are in the field, you need quick help. The software is always being updated and improved, and Brio is open to suggestions and willing to help/change to meet specific usage requirements. Pros Great data system - great for scheduling, date recognition. The appointment pool gives you valuable data on last date serviced - that is fantastic, Cons Small glitches in the field at times. Many times, product that are in lists are different for no apparent reason. Review Source RC Rodney C. Owner Public Relations and Communications Used the software for: 1-2 years ### "Briostack review" December 9, 2025 5.0 To the point very easy to use and support is great when we reach out they always take the time for us Pros Very easy to learn and very efficient for the customer support is great very easy for technicians in the field Cons No cons its truly great product and very easy to use they have always been there and support our company Review Source WJ Whitney J. Manager Environmental Services Used the software for: Less than 6 months ### "Huge disappointment & scam. DON'T SIGN!!!! It's impossible I cancel if you're unsatisfied. " June 2, 2020 1.0 I wouldn't recommend Briostack. Pros We recently started using Briostack software for our small pest control business. Expectations were high with the previous great reviews. Unfortunately, until you sign up the demos and experience you have with the software is extremely limited. With the promise that we would be able to easily note on each unit inside large apartment complexes we were sold. We had been researching, trialing, and debating on software options for the past 6 months, so we were sure to be very specific that our goal is to create unit specific notes and treatment details that would be able to be easily imputed. Staff and technicians were excited to get ready for the Go Live! Our company received a week or of occasional phone calls to assist with set up and you are given 4 training videos... after you pay them a large deposit and sign an annual monthly subscription. Once we were able to view and work in the software we found a lot of things that do not fit our company policies from inaccurate agreements, customer notification issues, scheduling limitations, and the list goes on. Most importantly they do NOT even offer the specific unit notes in the software that was promised. When I voiced my concern they said they could put in a request to develop the software “add on” with a realistic timeline of 6 months. Our company is 80% apartment complexes. They want us to either just pay the rest of the year off without the ability to utilize it for our company or pay the annual subscription off ($150/mo.) Cons We were sold on services that are not available inside the Briostack software. The agreements are not acceptable. Scheduling is difficult. We received complaints from customers about receiving robo calls from our company. It's impossible I cancel if you're unsatisfied. Review Source Response from KickServ June 11, 2020 Hello Whitney, We are sad to hear of your frustrations with the software. We strive to provide a software that is considered one of the best in the industry. I know you are actively working with our team on these issues, and I know they have informed you that the feature your mentioned in your review is available now for you to use. Our onboarding has been and will continue to be willing to provide you with as many personalized trainings as you may need to feel comfortable in using Brio. we do offer a full library of automated trainings, but that is available to supplement our ongoing work sessions. Many of the other issues you also mentioned are things we are able to accommodate and would love to continue training to show you how. Taking on a new software is never easy, but we are committed to helping you continue to make a successful transition. BT Brandon T. CEO Consumer Services Used the software for: 2+ years ### "Great software for pest control!" April 22, 2022 4.0 We’ve had them for years. Customer support has been great. No product is perfect, but this will definitely get the job done well. Pros We love how many parts of the business Briostack helps us manage. This software manages your customer data, your technicians, your compliance and all of your billing and collections. We also like the ability for technicians and sales reps to easily sign up new customers. Cons There are a few minor things we would change. Overall, I think it’s a bit expensive compared to competitors and I wish it was a bit more user-friendly from an app Review Source TF Tawndra F. Owner Chemicals Used the software for: Less than 6 months ### ""Do not go with them!"" January 14, 2020 1.0 The gentleman with Brio that I met at our CEU was a great salesman and hook line and sinker I was SOLD! No test period(should have saw through that) before I had to sign a contract. I was in tears, feeling that I was to stupid to run my own company, because I could not make it work like I was told it would. Bought $$$$$ out of my contract and they continued to run charges on my credit card. After all the lost time and money I invested, when I finally got the charges to stop I had no access to my records. Thank goodness I printed a hard copy of everything we did over the time frame of about 4 months. Stay Away is my best advise! Pros There was not one thing that I liked about the software. After using another program I am 100% certain that this was not a good fit for my company. I will say one good thing was there customer service was good, but most every time I would run into a problem the solution was so difficult that it was impossible for me to recreate or I was told the program did not have the capability to do what I needed. Cons It was so hard to use. Mobile version was terrible. Could not see a full view of your calendar. Not color coded. I was locked into a contract and had to pay to get out of it. Did not get what I was sold! Review Source Response from KickServ January 15, 2020 Tawndra we are sorry to hear about your experience. We understand that learning a new software is tough, so we pride ourselves on great customer service and putting out trainings that help make our software easier to use. We are confident that Briostack would work for your company, and it is unfortunate that you decided to buy out of the contract instead of working with support. However, the charge you specified happened after you ended the contract, was a $1 charge due for the continued use of a telephone number from our system you were using. When you ended your contract, you lost access to your account. If you still need access to that data you should give customer service a call to see what they can do. I'm sorry to hear that you didn't get what you were sold, we would love to discuss it more in detail with you and do what we can to make the situation right by contacting our customer service 801-623-5200 JS Jeff S. Owner Used the software for: Less than 6 months ### "Amazing, time-saving software! " January 31, 2018 5.0 I feel as a customer is learning the software, they should have access with dummy accounts to play around with how everything works before they actually go active with their real life customers. Pros The route scheduler is REVOLUTIONARY! I never imagined I would find software that is so easy to schedule my customers. There is a map you can see what is going on through the month, and a route can literally be scheduled as easy as circling around the dots on the map! I have saved hours and hours of time! The technician Access in the field is even better because it locates the exact destination with GPS and integrated into the software so that everything shows up perfectly! I am saving hundreds of dollars on paperwork because it is set up to be paperless! Also, I love how the service reminders are automated. Before I was manually doing it with my old software provider and I would do it every Wednesday the week before. I would be barraged with so many calls and requests from customers after my reminders had gone out. Now that I have Brio, sending out my service reminders is seamless. Service reminder is set to go out two days before a customer scheduled day. The reminders go out automatically. These guys are absolutely amazing they thought of everything! Review Source MW Matt W. Branch Manager Environmental Services Used the software for: 6-12 months ### "The Best Software Ever" May 31, 2017 5.0 Pros I have used a lot of software products to automate pest control activities. I have never used anything like it. As far as I can tell, Briostack dominates the marketplace. The other softwares, don't even compete. They are very polite on the phone and we get a quick response to our questions with solutions. Thank you Briostack for being Amazing! Review Source Response from KickServ June 9, 2017 Matt, Thanks for the great review. We love having you as a customer and appreciate all the feedback! Please continue to let us know if there is anything we can do to make your experience even better. TM Timothy M. Owner/President Consumer Services Used the software for: 6-12 months ### "Horrible customer support, poorly operating software, terrible value for the money. " January 11, 2018 1.0 Still looking for them Pros Ummmm.. it's better than paper and pen.......sometimes. Cons Don't even know where to begin. Has made our office and tech' s jobs more difficult, customer complaints due to funtionality issues with the " beta program' they foisted on us. Has cost us time, money and frustration in using this software. Wish it could be fixed to actually work. Wish it would work properly, we always seem to need to call support, only they never pick up. How can you be selling a service or product and not return calls to PAYING CUSTOMERS, never mind potential ones ? Review Source JH Joseph H. Owner Environmental Services Used the software for: 6-12 months ### "Failed expectations and support" March 11, 2020 1.0 Functions promised were not there. Pros For residential pest control it is adequate. Cons Large commercial accounts is VERY time consuming. There is no automation so you need to enter information for a bait station, as an example, one by one. Multiply that over 100 stations and the time adds up quickly. Review Source ET Edward T. Owner/operator Facilities Services Used the software for: Less than 6 months ### "Bait and switch sales person " September 3, 2022 1.0 If you want to find out if the software is for you, then all you need to do is sign a 12 month contract to find out! Multiple attempts to ask for their sales persons recordings of our conversations and a refund from time of written cancellation request, came to nothing as they CONTINUED TO BILL MY BANK ACCOUNT. Pros This software has a lot of features way too many features Cons After completing the training for this software it was immediately apparent that this was way too heavy and complicated for our small business. No problem I thought, as the sales person assured me it was a rolling month to month contract. When I tried to cancel I was told, it was an annual contract and to “read the small print and weep”. Review Source Response from KickServ March 6, 2023 Hello Edward, I am very sorry this happened. If you want to message us we would love to talk through your frustrations and see what we can do to. Hope to hear from you! Briostack Team TG Toska G. Technical Services Leader Public Safety Used the software for: Less than 6 months ### "Great Product with even better customer service! Thanks to our rep Carter!" June 8, 2017 5.0 We left a software that was very limited. This software allows us to customize to what we need and allows us to better serve our customers. Pros Ease of use. We can also track anything I can think of that we need to. It is easy to see where we are lacking jobs and where we need to work on new business. Tracks the techs easily and keeps up with all of our customer's needs. AMAZING customer service. Our rep is Carter Call and he has always been available to answer our questions and help us whenever we have needed it. Cons Set up is time consuming. It took us several weeks to get entirely set up but once we did the product was really easy to use. Review Source Response from KickServ June 12, 2017 Thanks Toska! We love having you as a customer and are lucky to have Carter on our team. Please keep us up to date on your needs and we will help however we can. AE Adam E. President Environmental Services Used the software for: Less than 6 months ### "Make promises don't keep them." May 2, 2017 3.0 Opened my eyes to less expensive options. Pros Ease of use in the field. Techs like it. Automated invoicing . Usually when you call you get a person on the phone. Cons Customer service is in much need for improvement. System does not have a multi unit / housing system. Make promises they don't keep over and over. Review Source Response from KickServ June 8, 2017 Adam, Thank you for your feedback. We appreciate the opportunity you gave us to reach out to you and your office and address your review. We are committed to providing you an excellent product and service and have already made changes as a result of our conversation and plan further improvements to help you run your business effectively. We look forward to working with you. Thanks! JS Julie S. Owner/Admin Used the software for: Less than 6 months ### "Excellent: Exceeds Expectations!! We are so happy with Briostack!" March 27, 2018 5.0 Pros All of it! The software is easy to navigate through and the details that are put into the software. The communication with our customers through Briostack is excellent as well as the customers portal! Cons You cant cut, copy or paste, which would make a new customer set up much quicker. Besides that we have no complaints. Review Source AD Ann D. Client Services Specialist Used the software for: Less than 6 months ### "Very user friendly interface" June 16, 2017 5.0 maintaining customer accounts Pros very user friendly. I have been able to use this software with very little training needed. The training videos are very helpful Review Source ST Sam T. President Program Development Used the software for: 6-12 months ### "Avoid Briostack at All Costs — Dishonest, Broken, and a Complete Nightmare" May 6, 2026 1.0 Briostack is, without exaggeration, the worst software company we’ve ever dealt with. Nearly every interaction involved dishonesty, evasiveness, or terrible support. Aside from one genuinely decent employee, our experience was consistently frustrating and unprofessional. Before signing up, major platform issues were never disclosed. Once onboarded, we lost huge amounts of time troubleshooting broken or unreliable features with support teams that seemed more focused on deflecting responsibility than solving problems. The lost productivity and wasted money were staggering. Many of the features that attracted us either did not work properly, worked inconsistently, or created additional problems. Their payment processing system was especially bad. Onboarding was chaotic, and leaving the platform later became its own nightmare. Customer service was shockingly poor. Communication was terrible, accountability was nonexistent, and support often felt combative instead of helpful. It became very clear why they rely so heavily on contracts. Eventually, after endless unresolved issues, they admitted they could not properly fix the situation and agreed to let us leave without an early termination fee — the bare minimum considering the time and money their failures cost us. Then, over a year after leaving, we suddenly received a collections notice for an alleged $26 “debt” despite never receiving any invoice, warning, statement, phone call, or email claiming we owed anything. Avoid Briostack at all costs. We strongly recommend Housecall Pro or GorillaDesk instead. Choosing Briostack was one of the biggest operational regrets we’ve made as a business. Pros The thing I liked best about it is the ability to track bait station activity across jobs in order to compare from visit to visit. Honestly, this is probably the only thing we liked that worked. Cons All of their best features do not work, from their marketing to the most essential routing features, and none of this will be disclosed to you. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Wanted scheduling improvements and pest control-specific functionality--did not get it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.