# Briostack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Briostack the right Pest Control solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160267/Briostack/reviews --- Briostack 4.1 (69) [View alternatives](https://www.capterra.com/p/160267/Briostack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Briostack Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews KW Kelton W OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “The combination of a strong product and knowledgeable, accessible support has made it a great fit for our business.“ December 16, 2025 AH Angie H Accounting and Customer serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “There is a lot of "white space" on the Details tab. When setting up a new customer or new service, there is a lot of unused space on the screen which causes a lot of scrolling up & down to either enter or see the information after it has been saved. “ March 6, 2026 RL Robert L TechnicianMusic, 2 - 10 employeesUsed the software for: More than 2 years. “The software is always being updated and improved, and Brio is open to suggestions and willing to help/change to meet specific usage requirements.“ November 11, 2025 ZT Zachary T OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Updates are pushed that introduce issues, which then require reversals or fixes later.“ February 18, 2026 AH Angie H Accounting and Customer serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The Data Conversion Team, \[sensitive content hidden\] went above and beyond my expectations to get us up and running on Briostack.“ March 6, 2026 Sam H Vice PresidentConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Too many different options for notes and notes aren't always intuitive.“ December 15, 2025 KM Kristin M Office ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Our Advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, they've been very helpful in resolving issues.“ March 5, 2026 cm cory m ownerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “a report is not always available when I'm trying to find certain metrics.“ December 31, 2025 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Michael F. President Chemicals Used the software for: 2+ years ### "5 Star Company and Team" December 12, 2025 5.0 I have had a great overall experience with Briostack. \[sensitive content hidden\] has always been there to help and support no matter how big or small the project. I have enjoyed the product and service since day 1. Pros I really enjoy the Paperless features and everyone on the customer service team. I also like the different integrations with other apps that are very useful. Cons The monthly costs are getting expensive with all the add ons. But I do have to admit that I appreciate the functionality of the add ons. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack It was a fairly new company at the time with a great time that I really got along with. They all made the integration over as easy as possible. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) Structural Pest Control System by RDF did not have cell phone and paperless features at the time. Review Source cM cory M. owner Consumer Services Used the software for: 2+ years ### "brio review" December 31, 2025 4.0 it's had it's ups and downs. definitely better than what we had. they are always trying to improve so that's good. Pros customer service is always friendly and helpful. usually it's not too difficult to talk to an actual person. Cons finding available reports that i need. a report is not always available when I'm trying to find certain metrics. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing Briostack supposed to be more updated with better pricing Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) outdated, no customer service and not internet friendly Review Source GD Gabrielle D. Customer Service and Office Manager Environmental Services Used the software for: 2+ years ### "Needs work" November 5, 2025 3.0 Good but definitely needs work. There are a lot of features that I have asked to be added , not sure if they are taken into consideration. Pros The convenience of the website and the customer service available whenever is a very good feature. :-) Cons When the program crashes or doesn't work. Also the bugs, when things get deleted like important information about customers Review Source Response from KickServ December 12, 2025 Hi Gabrielle, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve found value in the convenience of the platform and the availability of our customer service team — we appreciate that. I’m very sorry to hear about the issues you’ve experienced with system stability and missing information. That’s not the experience we want for any of our customers. We take reports like this seriously, and we’d like to work directly with you to understand what you’re seeing so we can help resolve it. If you’re open to it, please reach out to us at support@briostack.com or call 801-623-5000 so we can review the specific concerns, including any bugs or feature requests you’ve mentioned. Your insights are important to us, and we want to make sure you’re getting the most from the system. Thank you again for your feedback — we truly appreciate the opportunity to improve your experience. — The Briostack Team MY Morgan Y. General Manager Environmental Services Used the software for: 2+ years ### "General Manager" December 23, 2025 5.0 Pros Our representative \[sensitive content hidden\] is awesome! She is very timely with our needs and is always ready to help. Cons I don't like that there are admin controls for my account that are only accessible by briostack personnel and not me. I feel i should be able to make changes to my account when necessary without having to involve a middle man. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) The pricing over there was more for the higher tiered options. With brio the higher tiers are available at a lower price but all of the required customizations need to be done by the user to make it flow right. Review Source JMC John Michael C. Owner Operator Consumer Services Used the software for: 6-12 months ### "Brio Stack Summary" December 24, 2025 5.0 It’s been a great experience so far. Everyone is always willing to help. Especially \[sensitive content hidden\] . Anytime I need help, or have a question, I can call the support line and they are willing to help. Pros How the software makes things much more convenient. We are able to work remotely if we need to. Also it’s excepted on a iPhone platform. Cons Sometimes learning all of the report features. If I need to find skipped customers, sometimes I get lost trying to find how to make sure all customers have been serviced. Switched from [Structural](https://www.capterra.com/p/169158/Structural/) No more paper invoices, it keeps all of our work organized. And the convenience. Review Source Timothy J. Owner Construction Used the software for: Less than 6 months ### "Run away from briostack" October 25, 2025 1.0 The worst experience, customer service sucks, i was told several times \[sensitive content hidden\] would be calling me to confirm my cancelation, but never got any call or email and after i tried again to reach out to thier suppposed customer service team Pros Nothing i was straight up lied to in the sales call, i was tild it was a lawn care software on after signing up it was all pest control. Cons Lies and deception and now after i over the phone and thru email told them i wanted nothing to do with thier product and wanted to cancel, are continuing to take money from me, do your self a favor run dont walk, away from this company Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Briostack Because i was promised several things that never happened Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Thought it was going to be better, but they just scammed me and now insist they can take my money and not provide any product or service Review Source RM Reece M. Owner Chemicals Used the software for: Less than 6 months ### "Great Experience " December 16, 2025 5.0 New to the system, but so far it has been great. I need to get used to a few things that are different from my last system but I think it will be a good change Pros Onboarding was great, \[sensitive content hidden\] was very helpful in making the transition into brio painless and easy. Scheduling seems best in class Cons I wish it had more deisgn options for bids/agreements. Also, i am not a fan of some of the workflow designs Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Briostack Pre-Payment options, only slightly more expensive for a few more core features Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Pricing, software bugs on the lawn side of things Review Source JR Jennifer R. Owner Consumer Services Used the software for: Less than 6 months ### "Brio review" December 22, 2025 5.0 Pros Simple, yet effective design. We like how easy it is to add new customers and see all of their information with one click. Cons Sometimes there are categories within categories that made it hard to find things. I also wish there was a way to see a total outstanding balance across all accounts (maybe I just don’t know how to find it) Alternatives considered [CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing Briostack We felt that the price point gave a better value Review Source DW Danny W. CSO Consumer Services Used the software for: 2+ years ### "Brio review" December 19, 2025 5.0 Overall, Brio Stack is a great company to work with. They listen and respond quickly. To your request. Pros Support is great, ease of use is great. \[sensitive content hidden\] and his teamae super easy to get a hold of and helpful. Cons missing a few key features that I think are absolutely necessary. Like a better termite graphing, technician skills based routing, and bundles Review Source KW Kelton W. Owner Facilities Services Used the software for: 2+ years ### "Efficient, Automation-Driven Platform with Knowledgeable Support" December 16, 2025 5.0 Overall, my experience has been very positive. Getting up and going was straightforward, and while it definitely requires taking the time to do it right, it was worth every minute. Once implemented, Briostack has helped us streamline processes, increase automation, and operate more efficiently. The combination of a strong product and knowledgeable, accessible support has made it a great fit for our business. Pros Briostack’s customer support has been excellent—responsive, available when needed, and genuinely helpful. When I call in with questions, the team understands my industry and can answer in a way that’s practical and specific, not generic. The platform has also helped us build real efficiencies through better workflows and increased automation, which has made day-to-day operations smoother and more scalable. Cons It’s a robust system, so it takes time and attention to get everything configured correctly. It’s not difficult, but you do need to be willing to invest the time upfront to implement it the right way. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed more industry specific workflows. Review Source RC Rodney C. Owner Public Relations and Communications Used the software for: 1-2 years ### "Briostack review" December 9, 2025 5.0 To the point very easy to use and support is great when we reach out they always take the time for us Pros Very easy to learn and very efficient for the customer support is great very easy for technicians in the field Cons No cons its truly great product and very easy to use they have always been there and support our company Review Source SM Samantha M. Owner Consumer Services Used the software for: 2+ years ### "Time Saver!" April 20, 2022 5.0 I absolutely adore everything about BrioStack. The customer support has been phenomenal. I feel like a valued customer and that my feedback really matters. I've made suggestions and seen updates and releases based on those updates. Pros The amount of automation within the software program can reduce the amount of office work by over 50%. All the mundane tasks are now on autopilot. Cons The schedule manipulation could be improved to make minor changes or customer notes easier to enter. Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Customer support, updates, cutting edge Review Source BW Brandon W. owner Professional Training & Coaching Used the software for: 2+ years ### "Simply Pest" May 2, 2022 5.0 overall it works well Pros It is easy to use and has many of the tools we wanted Cons Route optimization is horrendous. Maybe you need to work with good or the circuit routing app to help. we have thought about switching just because the hours it takes to fix the routes on a monthly and sometimes daily basis Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing Briostack price Review Source mB matt B. president Consumer Services Used the software for: 2+ years ### "ok" April 21, 2022 3.0 Pros It is fairly easy to use in the field and I like the weather feature. Cons I still need a calculator to figure out product use, why the software doesn't multiply it out. The routing stinks and the distances are never correct. New features, when I'm in the field I don't care about a stupid pop up, email me a vid explain the features and how to use it. Review Source AM Andrea M. CFO Consumer Services Used the software for: 1-2 years ### "Feature Rich with responsive, friendly customer service" October 1, 2019 5.0 The reason that we started looking for a new software provider was specifically to find a better solution for our food handling facility reporting. We are happy that Brio worked with us to provide exactly what we were looking for in station scanning and reporting. Pros What I like most about this software are the awesome people that back up the software. Customer service is friendly, thoughtful, responsive, and helpful. Also, there are so many reports at my fingertips. I feel like I have a much better grasp of how our company is doing at any given point in the year and in the month. Both our clients and service technicians like it, too. Cons It was very different than we were used to using, so for us, the learning curve was a little steep, but we all seem to have it mastered at this point. Briostack was super-helpful to us in getting everything set up properly and they worked hard to provide us with a solution to our every request. Review Source JJ Johnnie J. Owner Environmental Services Used the software for: 6-12 months ### "Customer service " March 7, 2023 1.0 Horrible customer service Pros Horrible customer service , lack of management Cons Horrible customer service , lack of management Reason for choosing Briostack Sales woman Review Source Response from KickServ March 10, 2023 Hello Johnnie, Thank you for your review. This is not the typical experience our users have. If you send us a message, I would love to talk through your frustrations and see what we can do to work with. Kindly, Briostack BT Ben T. Operations Manager Used the software for: 2+ years ### "Great software to manage our customer base." June 16, 2017 5.0 Pros Easy to use and extremely versatile. This software can manage every aspect of dealing with customers from scheduling to billing. Cons The only thing that I can think of improving with this software is the visual appeal, it's a bit on the plain side. Not really a con though. Review Source AA Anthony A. President Business Supplies and Equipment Used the software for: 6-12 months ### "Awesome use to use Pest Pac better value and better product amazing customer service!" March 30, 2018 5.0 Ease of use, yet it completely handles our company needs both now and in the future. Pros The people at Brio stack, form the sales guys all the way to the account manager and training excellent customer service long after the sell. Cons Haven't found anything that I don't like, when we hit a wall, a call to Brio stack and the problem is fixed. This is an amazingly simple product but is has great results. Review Source Response from KickServ October 23, 2018 Thanks Anthony, We love having you as a customer. Please continue to keep us updated with anything you need, and we will be happy to help! AW Adam W. Owner Consumer Services Used the software for: 1-2 years ### "From top to bottom our experience with BrioStack has been incredible" June 12, 2017 5.0 Pros We went through 2-3 software providers before we came across BrioStack. Each one was missing a piece to what we were trying to do but BrioStack was able to put them all together. From the automated appointment and billing reminders, to the integrated payment processing, the entire process is smooth and efficient. Review Source sH sabrina H. office manager Used the software for: 6-12 months ### "Great customer service, easy program to use, good value for all the features you get." March 14, 2018 5.0 I like the fact the guys can do there work on there smart phones. I like i can add stuff to there day from the computer. Pros I like i can customize it to our needs . I love that I can add as many categorys and techs as i want. Going paperless was very easy with this program. Cons I wish the admin could use the software on a tablet or smart phone. I would like it if the guys in the field could scan stuff straight into briostack. Review Source MC Michele C. Owner Used the software for: Less than 6 months ### "It has made running our business easy and efficient. " March 8, 2018 5.0 Pros The software in my opinion is the total package. From scheduling , invoicing to routing. This program was well thought out by someone who knows this industry. No more hand written scheduling for my technicians, creating scheduling, invoicing, calling customers or printing invoices. I can finally see my desk again. To top if off, the customer service is exemplary! They take the time to answer all your questions and will solve all your issues at no charge. Cons Not being able to print nor see a monthly production on each service we provide on a single page. Would love to be able to print a monthly production report with just the totals of each service. Review Source CC Carrie C. CSO Performing Arts Used the software for: Less than 6 months ### "Thank you team for all the help over the last months. We Love Brio Stack and the the entire team!!" June 17, 2017 5.0 Great staff! There is one guy that knows everything that is super helpful I can never remember his name. But the fact is I talk to one of the representatives the most and he is super friendly and my staff and I like that he does not sound like a nerd he is funny and personable! Pros The ease of working the system, the helpful staff. Sending invoiced and downloading them. taking payments and making credits etc are wonderful. It has lighten my time. Cons The calendar could be easier to read and I also really what source of contact on the leed entry. I know you all are working on that for me! Review Source MB Mike B. Owner Construction Used the software for: Less than 6 months ### "Great system. WAY BETTER THAN PEST PAC BY MARATHON DATA!!!!" February 16, 2018 5.0 SIMPLIFICATION. ORGANIZATION. Pros Ease of use. Was built by an actual operator. We are really looking forward to the future with this company. Cons Not much to say here. I like the system. Just need to learn how the small details are dealt with. Like anything else - you gotta practice. VERY EASY TO USE with out costing you features! Review Source AH Angie H. Accounting and Customer service Consumer Services Used the software for: Less than 6 months ### "Briostack, a vast improvement over our old software!" March 6, 2026 5.0 The overall experience has been great! The software is so much better than our old software. It has the capability to text and email customers easily. Storing documents in the customer accounts is wonderful. The communication records are great. We can easily see how & when attempts were made to contact a customer. The customer support has been exceptional. The Data Conversion Team, \[sensitive content hidden\] went above and beyond my expectations to get us up and running on Briostack. The continuing assistance from \[sensitive content hidden\] has also been perfect. Pros I like being able to access information in the database easily. I like to be able to filter & sort information to find a specific invoice or check #, etc. I'm still learning ways to access the information, but if the information is in Briostack there is a way to run a report to find it. Cons There is a lot of "white space" on the Details tab. When setting up a new customer or new service, there is a lot of unused space on the screen which causes a lot of scrolling up & down to either enter or see the information after it has been saved. For Ex. the space for Company Name goes from under the "Summary" tab to the "Billing" tab at the top. I don't know how many spaces it is, but it's a lot. That being said, I'd rather have too much "white space" as too little. I don't like a crowded screen, but I think a happy medium could be reached. Also, when posting payments the curser goes from the payment method down to the check # then back up to the $ amount. I would think you could put all three on one line and move straight across. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack The sales team was more up front and forth coming answering questions about Briostack and the transition process and the cost. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) It was outdated and will not be updated. No customer support. Review Source JK James K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### " \[sensitive content hidden\] at BrioStack has been great!" December 19, 2025 5.0 I would recommend Briostack. I feel there is good value for my money. I do wish that they had group pricing for "seats", but everybody does the model works for them. I find it to flow well and it isn't hard to use. Just like anything else, you need to use it to really learn it. The mobile app is excellent, and the new tech app they implemented has improved so many things for us. We are anxiously awaiting the release of their new scheduling update. It's not one of the larger software brands, but after doing demos last year with all of them, I didn't feel any need to change. Pros We have grown from a small, one-person pest control division with Brio to a much larger one. We recently moved our entire exclusion division estimating and invoicing to Briostack, which brought challenges, as we had spent 14 years with QuickBooks modifying their systems to make this work. \[sensitive content hidden\] has been an absolute wealth of knowledge. After meeting him at Pest World in 2025, I knew he was the person at BrioStack I wanted to help my company transition with. It has required a large amount of customization, and he has been a star in making it all happen. He's incredibly positive with a "can-do" attitude. He's also very good at telling me when I am asking for something that can't be done "yet". He's been fantastic about finding workarounds and explaining how to implement them for me. He really doesn't say "I don't know", which builds an incredible amount of confidence. Cons Recently, the level of day-to-day tech support has fallen off from fantastic to "good". I hope it doesn't continue. Their support team all appears to be people in the US, not some "farmed out" call center with people you can't communicate with, as with QuickBooks. I have expressed my concerns, and they seemed well-received, and I felt heard. For the most part, the support isn't about bugs and issues, but about how to perform more involved, deeper-level tasks. Adding pictures bogs down each customer's account load time, so I would not currently recommend uploading a large number of pictures to each customer's account. Just what is actually needed. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Briostack Seemed to meet the needs without burying me in optional charges for addons, while also not being too complex. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.