# Page 3 | Briostack Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Briostack the right Pest Control solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/160267/Briostack/reviews

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Briostack

4.1 (69)

[View alternatives](https://www.capterra.com/p/160267/Briostack/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Briostack

## Showing most helpful reviews

Showing 51-69 of 69 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

aW

andrea W.  
Office Manager  
Environmental Services  
Used the software for: 1-2 years

### "Great Software"

March 5, 2020

5.0

Pros

Notification options are fantastic. Billing, appointment reminders, past due bills and card expiration are all things Brio does automatically once set up, it take a lot off accounting and customer service notification.

Cons

Brio is not difficult to use at all, I would like to see appointment blocks added but i know they are working on that.

Switched from

[PestPac](https://www.capterra.com/p/23130/PestPac/)

PestPac was expensive and completely outdated

Review Source

Response from KickServ

March 11, 2020

Andrea! We love the partnership we have with your company! We appreciate your kind word. Our goal is to provide the best options in the industry, and feedback from people like you is very important to us. As always, if you ever need anything, don't hesitate to call!

JS

Jeff S.  
Owner  
  
Used the software for: Less than 6 months

### "Amazing, time-saving software! "

January 31, 2018

5.0

I feel as a customer is learning the software, they should have access with dummy accounts to play around with how everything works before they actually go active with their real life customers.

Pros

The route scheduler is REVOLUTIONARY! I never imagined I would find software that is so easy to schedule my customers. There is a map you can see what is going on through the month, and a route can literally be scheduled as easy as circling around the dots on the map! I have saved hours and hours of time! The technician Access in the field is even better because it locates the exact destination with GPS and integrated into the software so that everything shows up perfectly! I am saving hundreds of dollars on paperwork because it is set up to be paperless! Also, I love how the service reminders are automated. Before I was manually doing it with my old software provider and I would do it every Wednesday the week before. I would be barraged with so many calls and requests from customers after my reminders had gone out. Now that I have Brio, sending out my service reminders is seamless. Service reminder is set to go out two days before a customer scheduled day. The reminders go out automatically. These guys are absolutely amazing they thought of everything!

Review Source

JT

John T.  
Service Manager  
Environmental Services  
Used the software for: 1-2 years

### "Briostack works great"

December 8, 2020

4.0

Overall we are happy, we switched from PestPac and haven’t looked back since.

Pros

I enjoy being able to access the leads platform. I really enjoy the forums and online newsletter we get informing us of any new changes and giving us an opportunity to ask questions.

Cons

You have to clear the online cache or the app starts acting funny.

Switched from

[PestPac](https://www.capterra.com/p/23130/PestPac/)

Cost.

Review Source

ES

Eli S.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Do Not Recommend "

May 5, 2021

1.0

Terrible with their sales and customer service. Sales guy was pretty polished but couldn’t give me definitive answers on the software functionality and integration. Basically steered me away from having concern for lack of functionality in the software. Customer service onboarding guy basically told me to watch 5 hours of videos before we could do a set up. I’ve worked in software within the last 5 years so I’m relatively well versed enough to where I expected not to be treated like a child.

Pros

Decent functionality but when compared to other softwares in the industry, sub par for sure.

Cons

No integration with any accounting software. No stand alone technician application for Apple or Android devices. No option to test or have a trial period with the software. No option currently to send text or email service agreements.

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reason for choosing Briostack

I didn’t…I found the other softwares after I had such a terrible experience.

Review Source

MW

Matt W.  
Branch Manager  
Environmental Services  
Used the software for: 6-12 months

### "The Best Software Ever"

May 31, 2017

5.0

Pros

I have used a lot of software products to automate pest control activities. I have never used anything like it. As far as I can tell, Briostack dominates the marketplace. The other softwares, don't even compete. They are very polite on the phone and we get a quick response to our questions with solutions. Thank you Briostack for being Amazing!

Review Source

Response from KickServ

June 9, 2017

Matt, Thanks for the great review. We love having you as a customer and appreciate all the feedback! Please continue to let us know if there is anything we can do to make your experience even better.

LB

Lynne B.  
Office manager  
Environmental Services  
Used the software for: 6-12 months

### "Like any other new software once you start using it it starts to get easier. "

June 12, 2017

5.0

Much better software than what I was using and less time spent doing paperwork.

Pros

We were spending 20 plus hours a week on just paperwork and invoicing. We now spend about 5 hours. Big thanks to the customer rep for all your help!! You guys are awesome.

Cons

set up is time-consuming but once it is in the system it does get easier. Well worth the time. I do wish it had a multi-line feature on the regular invoice. We do have customers that have multiple houses etc that need a break down on each INVOICE and the statement is NOT always the way to go for us. Wish you'll could come up with a way to add lines to an invoice that would be great!

Review Source

TM

Timothy M.  
Owner/President  
Consumer Services  
Used the software for: 6-12 months

### "Horrible customer support, poorly operating software, terrible value for the money. "

January 11, 2018

1.0

Still looking for them

Pros

Ummmm.. it's better than paper and pen.......sometimes.

Cons

Don't even know where to begin. Has made our office and tech' s jobs more difficult, customer complaints due to funtionality issues with the " beta program' they foisted on us. Has cost us time, money and frustration in using this software. Wish it could be fixed to actually work. Wish it would work properly, we always seem to need to call support, only they never pick up. How can you be selling a service or product and not return calls to PAYING CUSTOMERS, never mind potential ones ?

Review Source

JV

Jenny V.  
Office Manager  
Consumer Services  
Used the software for: 6-12 months

### "Brio is a great company and has been a wonderful asset to our company"

February 22, 2018

5.0

This software makes scheduling customers much easier and better. Easy to use and navigate.

Pros

The software is easy to work with and very user friendly. Really LOVE the notifications that are sent to customers. The software is easy to navigate and find all the information you need. Customers are very happy about the access they are given to view account and make payments.

Cons

A lot of updates but overall very happy with it! The tickets don't always seem to clear right away and the techs have to wait at times for them to fully submit.

Review Source

JH

Joseph H.  
Owner  
Environmental Services  
Used the software for: 6-12 months

### "Failed expectations and support"

March 11, 2020

1.0

Functions promised were not there.

Pros

For residential pest control it is adequate.

Cons

Large commercial accounts is VERY time consuming. There is no automation so you need to enter information for a bait station, as an example, one by one. Multiply that over 100 stations and the time adds up quickly.

Review Source

DM

Dom M.  
Administrator  
  
Used the software for: Less than 6 months

### "Like a roller coaster, it had its ups and downs but the ride is over and it has smoothed out now."

June 8, 2017

4.0

Pros

Always being able to call for questions and concerns. I get the help I need usually right away! I like having the map options and seeing where the jobs are at. I like the notifications that get sent out. It seems like there are a lot of stuff still to learn. Carter has done a great job dealing with our issues.

Cons

Sometimes it doesn't always work the way it is supposed to. I feel like their may be some kinks to work out still. Definitely room for improvement. I wish the notifications could come from my number so customers can just hit reply. The training leaves room for improvement, maybe teach it in a class.

Review Source

Response from KickServ

June 15, 2017

Thanks Alyssa for the feedback! We are now going to be implementing a new training process that will allow for layers of long term support and help. Please let us know if you have other ideas that we can use to help make this a better process for everyone in the future.

ET

Edward T.  
Owner/operator  
Facilities Services  
Used the software for: Less than 6 months

### "Bait and switch sales person "

September 3, 2022

1.0

If you want to find out if the software is for you, then all you need to do is sign a 12 month contract to find out! Multiple attempts to ask for their sales persons recordings of our conversations and a refund from time of written cancellation request, came to nothing as they CONTINUED TO BILL MY BANK ACCOUNT.

Pros

This software has a lot of features way too many features

Cons

After completing the training for this software it was immediately apparent that this was way too heavy and complicated for our small business. No problem I thought, as the sales person assured me it was a rolling month to month contract. When I tried to cancel I was told, it was an annual contract and to “read the small print and weep”.

Review Source

Response from KickServ

March 6, 2023

Hello Edward, I am very sorry this happened. If you want to message us we would love to talk through your frustrations and see what we can do to. Hope to hear from you! Briostack Team

RK

Riley K.  
Owner  
  
Used the software for: 1-2 years

### "Awesome company, always continuing to improve there product and supply the best pest software."

March 14, 2018

5.0

Pros

They are always available to help and answer questions, everything runs smooth and efficient, great route features.

Review Source

Response from KickServ

October 23, 2018

Thanks Riley! We will continue to work hard to make the system even better. Our support staff will make sure to keep you in the loop with all of our updates and improvements.

TG

Toska G.  
Technical Services Leader  
Public Safety  
Used the software for: Less than 6 months

### "Great Product with even better customer service! Thanks to our rep Carter!"

June 8, 2017

5.0

We left a software that was very limited. This software allows us to customize to what we need and allows us to better serve our customers.

Pros

Ease of use. We can also track anything I can think of that we need to. It is easy to see where we are lacking jobs and where we need to work on new business. Tracks the techs easily and keeps up with all of our customer's needs. AMAZING customer service. Our rep is Carter Call and he has always been available to answer our questions and help us whenever we have needed it.

Cons

Set up is time consuming. It took us several weeks to get entirely set up but once we did the product was really easy to use.

Review Source

Response from KickServ

June 12, 2017

Thanks Toska! We love having you as a customer and are lucky to have Carter on our team. Please keep us up to date on your needs and we will help however we can.

CT

Cleva T.  
Owner  
Individual & Family Services  
Used the software for: 6-12 months

### "I have enjoyed working with Kelton Wilde, he has made this process easy."

June 12, 2017

5.0

Pros

The ease of training and learning how to do or work with the program. All have been supportive during our transition.

Cons

Not being able to add a new customer in the field it would make it easier as we do not staff that does this one job, we as tech go to someones house make the sale and a lot of times we do the service that day.

Review Source

AE

Adam E.  
President  
Environmental Services  
Used the software for: Less than 6 months

### "Make promises don't keep them."

May 2, 2017

3.0

Opened my eyes to less expensive options.

Pros

Ease of use in the field. Techs like it. Automated invoicing . Usually when you call you get a person on the phone.

Cons

Customer service is in much need for improvement. System does not have a multi unit / housing system. Make promises they don't keep over and over.

Review Source

Response from KickServ

June 8, 2017

Adam, Thank you for your feedback. We appreciate the opportunity you gave us to reach out to you and your office and address your review. We are committed to providing you an excellent product and service and have already made changes as a result of our conversation and plan further improvements to help you run your business effectively. We look forward to working with you. Thanks!

AG

Amy G.  
President  
  
Used the software for: Less than 6 months

### "We LOVE Briostack software!"

February 21, 2018

5.0

Pros

There are many great features of Briostack. I personally like the ease of scheduling services and not having a paper trail. It has really freed up time for my office assistant when it comes to scheduling routine services. Briostack does most of that for us. Another great feature is the customer portal where clients can log in to their accounts and see appointment records and make payments. The tech app is also pretty simple to use an pretty much "fail safe". Lost paperwork or assignments is no longer an issue for us.

Review Source

JS

Julie S.  
Owner/Admin  
  
Used the software for: Less than 6 months

### "Excellent: Exceeds Expectations!! We are so happy with Briostack!"

March 27, 2018

5.0

Pros

All of it! The software is easy to navigate through and the details that are put into the software. The communication with our customers through Briostack is excellent as well as the customers portal!

Cons

You cant cut, copy or paste, which would make a new customer set up much quicker. Besides that we have no complaints.

Review Source

MP

Michael P.  
Owner  
  
Used the software for: Less than 6 months

### "Best service on the planet. "

June 9, 2017

5.0

Pros

This software is vary easy to learn and the training is unreal. We work with the customer rep and he has been great to work with. I would highly recommend these guys 100%

Cons

Needs a better sales platform to show guys where they are at with their sales. Something there is a little bit more customizable would be great.

Review Source

AD

Ann D.  
Client Services Specialist  
  
Used the software for: Less than 6 months

### "Very user friendly interface"

June 16, 2017

5.0

maintaining customer accounts

Pros

very user friendly. I have been able to use this software with very little training needed. The training videos are very helpful

Review Source

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