# Page 2 | Briostack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Briostack the right Pest Control solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160267/Briostack/reviews --- Briostack 4.1 (69) [View alternatives](https://www.capterra.com/p/160267/Briostack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Briostack ## Showing most helpful reviews Showing 26-50 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP Dawn P. Office Manager Chemicals Used the software for: 1-2 years ### "Best decision we ever made...." November 4, 2025 5.0 We wish we had made the decision to switch to Briostack sooner. I've even been able to work while traveling outside the continental United States by accessing Briostack on my iPad or phone. While I haven't yet needed to work from home, I know I could do so easily if required. We are extremely happy with Briostack and all that it offers. Pros We switched to Briostack in 2022, and we couldn't be happier with our choice after reviewing other industry-related apps. All of our staff find the app easy to use. Customer support is always available and provides excellent assistance with sales and business management questions. Some of the key features we love most are the invoicing and credit card payment options. Our customers really appreciate the customer web portal as well. The monthly service charge is extremely reasonable considering all the features Briostack offers. We've rarely experienced technical issues, and if we have, they've been resolved quickly and efficiently. Cons We don't have anything we don't like. Briostack is continuously improving the application, and we find them always helpful. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack Gorilladesk was too cartoonish for our liking, and FieldRoutes was not for our small business. Review Source ZT Zachary T. Owner Consumer Services Used the software for: 2+ years ### "Long-Term User – Ongoing Stability & Pricing Concerns" February 18, 2026 1.0 Pros Unfortunately most of what I liked about it ended up being an additional cost that I wasn't informed of or is too glitchy to be functional. Cons I’ve used Brio extensively in daily operations for a pest control business. Unfortunately, my experience has been consistently frustrating. The platform is frequently glitchy. Updates are pushed that introduce issues, which then require reversals or fixes later. Stability has been an ongoing concern. Several features that were presented as included during signup later appeared as additional charges. SMS pricing has also increased due to segment billing, without clear proactive communication. Customer support response times are slow, and tutorials/documentation are limited or unclear. While the platform has useful ideas in theory, the execution and reliability have made it difficult to trust as a core operational tool. I hope improvements are made, as small service businesses depend heavily on stability and transparency from their CRM provider. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Briostack There were certain features that I liked and account setup and sales process was simpler Review Source PG PAMELA G. Secretary Chemicals Used the software for: 2+ years ### "Happy Camper" November 6, 2025 4.0 Excellent. It has been stress free from day one. I am big on communication. And they always are available when I need assistance Pros Customer service exceptional. From the assistance with the onboarding to their system to the current periodical checkups. The transition was so easy to change from the system we were using to Briostack was very stress free. They check in with me from time to time to see I need any assistance, or to inform me on maximizing the functions Briostack has to offer. I can always reach someone for assistance. Cons We are in a different time zone, so I get to work earlier than they do. This only poses a problem when I need assistance in the mornings, which is rare. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Briostack The ease of onboarding to the system. Since I was the only employee at the time I had little time to change systems. Briostack made it easy to convert all my files. To have a person actually to assist me was great. Review Source AM Angela M. Administrator Consumer Services Used the software for: 1-2 years ### "Customer Support - Billing Issue" December 11, 2025 5.0 Customer support staff is always willing and able to help with issues. Generally can resolve any issues in one phone call. If not, they always follow up. Pros \[sensitive content hidden\] is always willing to help with any problem. If she doesn't know, she will find the answer for you and get back to you in a timely manner. I had a billing issue and she was able to help get it sorted out. Cons There are many improvements that could be made. Scheduling / confirmations / locking appts could be way simpler. When scheduling for a client, confirming and locking on that same page would be amazing. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) To many technical issues happening with their system. Billing was horrible. Review Source SG Shon G. Owner Consumer Services Used the software for: 2+ years ### "Highly recommend Brio" December 15, 2025 5.0 Really happy with brio. They are always innovating and working on making the process easier and smoother. Pros They are always adding new features and a lot of the time they’re features that we would like so I ask if it’s an option and get told it’s actually already in the queue to be built. Cons I wish brio office could be used on mobile. Primarily for manipulating routes. A lot of times I’ll have my phone or iPad but hardly ever a computer. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack When we did demos with field routes we just felt like another number. Similar product similar price but brio felt like we would be taken care of better. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pest pac had fallen behind and wasn’t updating their software. Brio was keeping up and had the options we wished pest pac had. Also pest pac was way more expensive. Review Source MF Michael F. President Chemicals Used the software for: 2+ years ### "5 Star Company and Team" December 12, 2025 5.0 I have had a great overall experience with Briostack. \[sensitive content hidden\] has always been there to help and support no matter how big or small the project. I have enjoyed the product and service since day 1. Pros I really enjoy the Paperless features and everyone on the customer service team. I also like the different integrations with other apps that are very useful. Cons The monthly costs are getting expensive with all the add ons. But I do have to admit that I appreciate the functionality of the add ons. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack It was a fairly new company at the time with a great time that I really got along with. They all made the integration over as easy as possible. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) Structural Pest Control System by RDF did not have cell phone and paperless features at the time. Review Source Sam H. Vice President Consumer Services Used the software for: Less than 6 months ### "Briostack Experience " December 15, 2025 5.0 Overall the team has been thorough and quick to respond and help out wherever they can. The process has been a challenge, but I've felt supported throughout. Pros Being able to schedule more efficiently using the mapping tool and being able to receive payments quicker and easier than ever before. Cons Too many different options for notes and notes aren't always intuitive. No way to track confirmation of appointments or who has been contacted or not. Bids could be streamlined and graphing tool needs improvements. Some tools like the bulk price increase tool pull from fields unique to Brio, so if you are new to Brio that is a challenge. Also don't like that the bulk price increase tool only tracks increases from the tool not all increases done period. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack Price was better but BrioStack refused to say anything bad about FieldRoutes even when I tried to see if they would. However, FieldRoutes was quick to make derogatory comments about BrioStack. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) No more updates offered from Structural Pest Control System. Review Source KM Kristin M. Office Manager Consumer Services Used the software for: 2+ years ### "Happy with our Brio advocate and customer service reps" March 5, 2026 5.0 With the assistance of our advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, it's been good. Pros Our Advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, they've been very helpful in resolving issues. Cons The constant glitches. Often phone calls are sent right to voicemail when glitches are happening and it's RARE that my voicemail is EVER returned. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack Better appearance for user friendliness. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Brio appeared to be more user friendly and current with technology Review Source JB Jeffrey B. Account manager Environmental Services Used the software for: 6-12 months ### "Johnson's pest control" December 15, 2025 5.0 My overall experience with real estate is a great experience you guys have a great company that helps people out a lot when they're in need thank you so much for your service. Pros I really appreciate \[sensitive content hidden\] I hope I spelled their names right LOL they have been really helpful without them I don't know what I would do they're very knowledgeable about their job they need a raise I think they're very nice people very polite especially \[sensitive content hidden\] she's really nice to me and very patient with me when I don't understand. Cons There's not really anything I like least about brio stack you guys have been great about everything I appreciate your service thank you so much Review Source RL Robert L. Technician Music Used the software for: 2+ years ### "Briostack review from Olympic Pest Control Tech" November 11, 2025 4.0 Really good - especially customer service as when you are in the field, you need quick help. The software is always being updated and improved, and Brio is open to suggestions and willing to help/change to meet specific usage requirements. Pros Great data system - great for scheduling, date recognition. The appointment pool gives you valuable data on last date serviced - that is fantastic, Cons Small glitches in the field at times. Many times, product that are in lists are different for no apparent reason. Review Source LZ Lindsay Z. Accounts Payable Environmental Services Used the software for: 2+ years ### "Dillon and Briostack are awesome! " December 17, 2025 5.0 It’s easy to use, convenient, and always being updated to meet our industry’s needs! I would recommend Brio to anyone in the Pest Control Business! Pros It’s so easy to navigate, schedule, and run reports. Dillon has been a huge help with any support we need! Cons I can’t think of anything negative! Brio and it’s support team has always helped with any issues that we encountered (which is rare). Review Source DM Dara M. Lead Service Coordinator Environmental Services Used the software for: 1-2 years ### "Brio Review" December 17, 2025 5.0 Pros I like how easy it is to navigate throughout the system weather on the website or via app. Also all of the employees are very helpful when needed. Cons Sometimes it takes too long to load accounts. I do not like when you skip a service you have to go back through to fix it into the next month instead it pushes it to its next quarterly service. Review Source EH Elizabeth H. Scheduler Environmental Services Used the software for: 6-12 months ### "Scheduler2" December 17, 2025 5.0 The program allows you to easily navigate through to each screen/tab as needed. However, it does run a little slow at times. Pros The program is easy to learn and to navigate through. Plus all the taps are right there where I can get to easily. Cons The way that briostack puts the routes in order. It does not always map out the route the way I want it too. Review Source SA Solomon A. President Consumer Services Used the software for: 1-2 years ### "THE WORST SUPPORT IN ANY SOFTWARE" February 24, 2025 1.0 Pros NONE at all whatsoever. Do not ever sign up with this software! Cons Briostacks support has been nothing but NON-EXISTENT. I had purchased a company using Briostack and they have refused to help me at all. Now we are switching to another much better software company FieldRoutes, and we have been submitting emails, call, and chats to submit a ticket so we can begin a token transfer to move merchants for over a month with zero help. They keep telling us that they are going through a bunch of employee turnover and position changes. They said our original account manager is no longer managing accounts and that they don't have anyone to fill the position, but that what we are asking for can only be handled by an account manager. I WILL RECOMMEND ANYONE LOOKING INTO BRIOSTACK FOR THEIR CRM SOFTWARE TO NOT EVEN DEMO THEM AND TO RUN THE OTHER DIRECTION AS FAST AS POSSIBLE. Review Source AG Avril G. Manager Consumer Services Used the software for: 6-12 months ### "Service is was terrible" December 21, 2023 1.0 Not worth the time or money. Recent reached out since we left and the support team still needs to go back for training Pros Nothing at all. I would never recommend them at all Cons The customer service team and support staff need more training. The program needs to be brought back the drawing board to be more user friendly. During the onboarding the team rushed the process and wanted me to sign off on things that was not correct, but stated it would right once in the system. (Red Flag) Reason for choosing Briostack pricing and to see a different aspect for our everyday staffing needs Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Due to price increase within the previous system, but the saying grass is not green stands true Review Source MC Michelle C. Owner Individual & Family Services Used the software for: 2+ years ### "Small company customer service with big company application" April 20, 2022 5.0 My experience using Briostack has been positive from the beginning and over the last several years. They keep us running smoothly, great customer service and the reports that can be generated are also extremely helpful from an owner's stand point to see where you can improve your business outcomes. Pros When we decided to make a change to a more user friendly system for our customer tracking, scheduling, billing, etc., the transition was so easy I could not believe it. I had been through other software changes before and none of them ran as smoothly as switching to Brio stack. I had an account representative assigned and he held my hand through it all! Cons There are always things that could be improved but Briostack is so great about listening to their customers and giving them what they want/need. If there is something I think could be done better, I express that and they really try to make the improvement. They are very customer focused. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) PestPac seemed to be built for the huge companies. I wanted something a little simpler but still did all the things needed to run our business smoothly and help us improve our business without so much complication. Review Source JP Jaime P. C.O.O Chemicals Used the software for: 2+ years ### "A Great pest control software designed by pest control people. " April 19, 2022 4.0 The company and the software have been great to work with and we enjoy our partnership with them. Pros This is a product like all in this field that will require an intital setup period, that you will have to setup. Once you are set up the ease of use, and the cost savings have been great. The customer service is very helpful and they listen to your ideas and suggestions to help improve there product. Cons The tech app and the station reporting have been two items that still need the most growth. I have seen the improvements that are coming so they are getting better. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Reason for choosing Briostack Easy of use, features, and customer service. Review Source WJ Whitney J. Manager Environmental Services Used the software for: Less than 6 months ### "Huge disappointment & scam. DON'T SIGN!!!! It's impossible I cancel if you're unsatisfied. " June 2, 2020 1.0 I wouldn't recommend Briostack. Pros We recently started using Briostack software for our small pest control business. Expectations were high with the previous great reviews. Unfortunately, until you sign up the demos and experience you have with the software is extremely limited. With the promise that we would be able to easily note on each unit inside large apartment complexes we were sold. We had been researching, trialing, and debating on software options for the past 6 months, so we were sure to be very specific that our goal is to create unit specific notes and treatment details that would be able to be easily imputed. Staff and technicians were excited to get ready for the Go Live! Our company received a week or of occasional phone calls to assist with set up and you are given 4 training videos... after you pay them a large deposit and sign an annual monthly subscription. Once we were able to view and work in the software we found a lot of things that do not fit our company policies from inaccurate agreements, customer notification issues, scheduling limitations, and the list goes on. Most importantly they do NOT even offer the specific unit notes in the software that was promised. When I voiced my concern they said they could put in a request to develop the software “add on” with a realistic timeline of 6 months. Our company is 80% apartment complexes. They want us to either just pay the rest of the year off without the ability to utilize it for our company or pay the annual subscription off ($150/mo.) Cons We were sold on services that are not available inside the Briostack software. The agreements are not acceptable. Scheduling is difficult. We received complaints from customers about receiving robo calls from our company. It's impossible I cancel if you're unsatisfied. Review Source Response from KickServ June 11, 2020 Hello Whitney, We are sad to hear of your frustrations with the software. We strive to provide a software that is considered one of the best in the industry. I know you are actively working with our team on these issues, and I know they have informed you that the feature your mentioned in your review is available now for you to use. Our onboarding has been and will continue to be willing to provide you with as many personalized trainings as you may need to feel comfortable in using Brio. we do offer a full library of automated trainings, but that is available to supplement our ongoing work sessions. Many of the other issues you also mentioned are things we are able to accommodate and would love to continue training to show you how. Taking on a new software is never easy, but we are committed to helping you continue to make a successful transition. NB Nancy B. Co iwner Information Technology and Services Used the software for: 2+ years ### "Best software on the market for pest management " April 28, 2022 4.0 Problems with learning all the features it offers because of not having the time to learn them Smaller companies just need the basics not all the bells and whistles Pros Customer support and service is outstanding Software user friendly and their training was very good Cons Mobile usage was difficult for the technicians Difficulty in the route finding clients and history or notes. Reason for choosing Briostack Liked the features it offered and staff was very helpful Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed a pest control software that had the features required for our state laws regulations We also did handwritten service report s that yhuscsolved Emailing invoices and statements was a great feature and saved us $ on mailing Review Source MC Mike C. Owner Chemicals Used the software for: 6-12 months ### "Buyer Beware!" December 13, 2022 1.0 Pros Briostack has an excellent sales team and will show you things that look great but honestly it’s the farthest from the truth. Buyer beware Cons This software is unnecessarily confusing. Our techs were constantly being logged off and even locked out of their schedules. Bro Stack makes you sign a 1 year non refundable contract. That’s right not even a 2 week free trial. I would suggest reading through the entire contract before signing anything. This company is all promise and does not back up anything. Our team spent months training and on boarding this program only to be completely stressed out. We switch software companies and were up and running in two weeks with a different company. Review Source Response from KickServ March 6, 2023 Hello Mike, I am very sorry this happened. If you want to message us we would love to talk through your frustrations and see what we can do. Hope to hear from you! Briostack Team RM Roz M. Manager Farming Used the software for: 2+ years ### "Ok but lots of features cost extra " April 29, 2022 5.0 Way better than PestPac for sure. Pros If feature it’s not there or report bringing to attention of developers team and they WILL have it added for you Cons More pest geared than lawn. All the charges for everything Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) PestPac is a nightmare loused up conversation from get go. They sold 3 times in the short period of time Review Source BT Brandon T. CEO Consumer Services Used the software for: 2+ years ### "Great software for pest control!" April 22, 2022 4.0 We’ve had them for years. Customer support has been great. No product is perfect, but this will definitely get the job done well. Pros We love how many parts of the business Briostack helps us manage. This software manages your customer data, your technicians, your compliance and all of your billing and collections. We also like the ability for technicians and sales reps to easily sign up new customers. Cons There are a few minor things we would change. Overall, I think it’s a bit expensive compared to competitors and I wish it was a bit more user-friendly from an app Review Source MG Michelle G. owner Consumer Services Used the software for: 2+ years ### "Great customer service" April 25, 2022 4.0 I feel that with Briostack, our invoices look much more professional and are easy for our customers to read. Briostack also offer my technicians ease in filling out the service tickets to perform their jobs. Pros This is our first software experience. The staff were great with getting us set up and have consistently been helpful when we reached out. We can always get a live person that can help figure out our issues. Cons We wish we could have uploaded our service agreements and not had to rely on Briostack's templates. Review Source TF Tawndra F. Owner Chemicals Used the software for: Less than 6 months ### ""Do not go with them!"" January 14, 2020 1.0 The gentleman with Brio that I met at our CEU was a great salesman and hook line and sinker I was SOLD! No test period(should have saw through that) before I had to sign a contract. I was in tears, feeling that I was to stupid to run my own company, because I could not make it work like I was told it would. Bought $$$$$ out of my contract and they continued to run charges on my credit card. After all the lost time and money I invested, when I finally got the charges to stop I had no access to my records. Thank goodness I printed a hard copy of everything we did over the time frame of about 4 months. Stay Away is my best advise! Pros There was not one thing that I liked about the software. After using another program I am 100% certain that this was not a good fit for my company. I will say one good thing was there customer service was good, but most every time I would run into a problem the solution was so difficult that it was impossible for me to recreate or I was told the program did not have the capability to do what I needed. Cons It was so hard to use. Mobile version was terrible. Could not see a full view of your calendar. Not color coded. I was locked into a contract and had to pay to get out of it. Did not get what I was sold! Review Source Response from KickServ January 15, 2020 Tawndra we are sorry to hear about your experience. We understand that learning a new software is tough, so we pride ourselves on great customer service and putting out trainings that help make our software easier to use. We are confident that Briostack would work for your company, and it is unfortunate that you decided to buy out of the contract instead of working with support. However, the charge you specified happened after you ended the contract, was a $1 charge due for the continued use of a telephone number from our system you were using. When you ended your contract, you lost access to your account. If you still need access to that data you should give customer service a call to see what they can do. I'm sorry to hear that you didn't get what you were sold, we would love to discuss it more in detail with you and do what we can to make the situation right by contacting our customer service 801-623-5200 SM Stephanie M. V. Pres. / Owner Used the software for: Less than 6 months ### "I am very happy that I chose Briostack for my software upgrade!" February 22, 2018 5.0 Pros The software is feature rich without making the software so complicated that you have to attend a multi-day seminar to understand it. Briostack assigns you an on-boarding team that walks you through the entire set up process, the help desk is available for troubleshooting, and your account representative is there for ideas, changes, and support. Their pricing is simple and easy to understand (no hidden vault fees, customer support fees, etc.) I love the automatic notification process that can occur by phone (robo- or personal recorded message) by text or by email. If you are a company that offers many different services, then your notifications can be personalized to each service type! The automatic payment features, payment plan features, and ease of billing are fantastic. Did I mention, how simple and streamlined the technician app is??? It is so simple to use, that even the technicians that are "not so tech-savvy" will love it! The star rating communication that has poured in from our customers after the appointments are completed have really motivated the team to stay on their "A" game. Our customers and team members have given us a thumbs up on this software change!! Cons 1\. Monochromatic screen coloration (would love to see color coded tabs/ sections.) 2. Would love to see a "find customer" box on the web page no matter which tab you are in. Please note that my account rep. asked me for my "cons" and is submitting them. The 2 items listed above may be used in the software update. (That's the kind of company they are.... they want your feedback) Review Source Similar Products Featured