--- title: "Page 2 | Briostack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Briostack the right Pest Control solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160267/Briostack/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Briostack 4 (72) [View alternatives](https://www.capterra.com/p/160267/Briostack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Briostack ## Showing most helpful reviews Showing 26-50 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ST Sam T. President Program Development Used the software for: 6-12 months ### "Avoid Briostack at All Costs — Dishonest, Broken, and a Complete Nightmare" May 6, 2026 1.0 Briostack is, without exaggeration, the worst software company we’ve ever dealt with. Nearly every interaction involved dishonesty, evasiveness, or terrible support. Aside from one genuinely decent employee, our experience was consistently frustrating and unprofessional. Before signing up, major platform issues were never disclosed. Once onboarded, we lost huge amounts of time troubleshooting broken or unreliable features with support teams that seemed more focused on deflecting responsibility than solving problems. The lost productivity and wasted money were staggering. Many of the features that attracted us either did not work properly, worked inconsistently, or created additional problems. Their payment processing system was especially bad. Onboarding was chaotic, and leaving the platform later became its own nightmare. Customer service was shockingly poor. Communication was terrible, accountability was nonexistent, and support often felt combative instead of helpful. It became very clear why they rely so heavily on contracts. Eventually, after endless unresolved issues, they admitted they could not properly fix the situation and agreed to let us leave without an early termination fee — the bare minimum considering the time and money their failures cost us. Then, over a year after leaving, we suddenly received a collections notice for an alleged $26 “debt” despite never receiving any invoice, warning, statement, phone call, or email claiming we owed anything. Avoid Briostack at all costs. We strongly recommend Housecall Pro or GorillaDesk instead. Choosing Briostack was one of the biggest operational regrets we’ve made as a business. Pros The thing I liked best about it is the ability to track bait station activity across jobs in order to compare from visit to visit. Honestly, this is probably the only thing we liked that worked. Cons All of their best features do not work, from their marketing to the most essential routing features, and none of this will be disclosed to you. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Wanted scheduling improvements and pest control-specific functionality--did not get it. Review Source AH Angie H. Accounting and Customer service Consumer Services Used the software for: Less than 6 months ### "Briostack, a vast improvement over our old software!" March 6, 2026 5.0 The overall experience has been great! The software is so much better than our old software. It has the capability to text and email customers easily. Storing documents in the customer accounts is wonderful. The communication records are great. We can easily see how & when attempts were made to contact a customer. The customer support has been exceptional. The Data Conversion Team, \[sensitive content hidden\] went above and beyond my expectations to get us up and running on Briostack. The continuing assistance from \[sensitive content hidden\] has also been perfect. Pros I like being able to access information in the database easily. I like to be able to filter & sort information to find a specific invoice or check #, etc. I'm still learning ways to access the information, but if the information is in Briostack there is a way to run a report to find it. Cons There is a lot of "white space" on the Details tab. When setting up a new customer or new service, there is a lot of unused space on the screen which causes a lot of scrolling up & down to either enter or see the information after it has been saved. For Ex. the space for Company Name goes from under the "Summary" tab to the "Billing" tab at the top. I don't know how many spaces it is, but it's a lot. That being said, I'd rather have too much "white space" as too little. I don't like a crowded screen, but I think a happy medium could be reached. Also, when posting payments the curser goes from the payment method down to the check # then back up to the $ amount. I would think you could put all three on one line and move straight across. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack The sales team was more up front and forth coming answering questions about Briostack and the transition process and the cost. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) It was outdated and will not be updated. No customer support. Review Source ZT Zachary T. Owner Consumer Services Used the software for: 2+ years ### "Long-Term User – Ongoing Stability & Pricing Concerns" February 18, 2026 1.0 Pros Unfortunately most of what I liked about it ended up being an additional cost that I wasn't informed of or is too glitchy to be functional. Cons I’ve used Brio extensively in daily operations for a pest control business. Unfortunately, my experience has been consistently frustrating. The platform is frequently glitchy. Updates are pushed that introduce issues, which then require reversals or fixes later. Stability has been an ongoing concern. Several features that were presented as included during signup later appeared as additional charges. SMS pricing has also increased due to segment billing, without clear proactive communication. Customer support response times are slow, and tutorials/documentation are limited or unclear. While the platform has useful ideas in theory, the execution and reliability have made it difficult to trust as a core operational tool. I hope improvements are made, as small service businesses depend heavily on stability and transparency from their CRM provider. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Briostack There were certain features that I liked and account setup and sales process was simpler Review Source JK James K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### " \[sensitive content hidden\] at BrioStack has been great!" December 19, 2025 5.0 I would recommend Briostack. I feel there is good value for my money. I do wish that they had group pricing for "seats", but everybody does the model works for them. I find it to flow well and it isn't hard to use. Just like anything else, you need to use it to really learn it. The mobile app is excellent, and the new tech app they implemented has improved so many things for us. We are anxiously awaiting the release of their new scheduling update. It's not one of the larger software brands, but after doing demos last year with all of them, I didn't feel any need to change. Pros We have grown from a small, one-person pest control division with Brio to a much larger one. We recently moved our entire exclusion division estimating and invoicing to Briostack, which brought challenges, as we had spent 14 years with QuickBooks modifying their systems to make this work. \[sensitive content hidden\] has been an absolute wealth of knowledge. After meeting him at Pest World in 2025, I knew he was the person at BrioStack I wanted to help my company transition with. It has required a large amount of customization, and he has been a star in making it all happen. He's incredibly positive with a "can-do" attitude. He's also very good at telling me when I am asking for something that can't be done "yet". He's been fantastic about finding workarounds and explaining how to implement them for me. He really doesn't say "I don't know", which builds an incredible amount of confidence. Cons Recently, the level of day-to-day tech support has fallen off from fantastic to "good". I hope it doesn't continue. Their support team all appears to be people in the US, not some "farmed out" call center with people you can't communicate with, as with QuickBooks. I have expressed my concerns, and they seemed well-received, and I felt heard. For the most part, the support isn't about bugs and issues, but about how to perform more involved, deeper-level tasks. Adding pictures bogs down each customer's account load time, so I would not currently recommend uploading a large number of pictures to each customer's account. Just what is actually needed. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Briostack Seemed to meet the needs without burying me in optional charges for addons, while also not being too complex. Review Source AM Angela M. Administrator Consumer Services Used the software for: 1-2 years ### "Customer Support - Billing Issue" December 11, 2025 5.0 Customer support staff is always willing and able to help with issues. Generally can resolve any issues in one phone call. If not, they always follow up. Pros \[sensitive content hidden\] is always willing to help with any problem. If she doesn't know, she will find the answer for you and get back to you in a timely manner. I had a billing issue and she was able to help get it sorted out. Cons There are many improvements that could be made. Scheduling / confirmations / locking appts could be way simpler. When scheduling for a client, confirming and locking on that same page would be amazing. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) To many technical issues happening with their system. Billing was horrible. Review Source SG Shon G. Owner Consumer Services Used the software for: 2+ years ### "Highly recommend Brio" December 15, 2025 5.0 Really happy with brio. They are always innovating and working on making the process easier and smoother. Pros They are always adding new features and a lot of the time they’re features that we would like so I ask if it’s an option and get told it’s actually already in the queue to be built. Cons I wish brio office could be used on mobile. Primarily for manipulating routes. A lot of times I’ll have my phone or iPad but hardly ever a computer. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack When we did demos with field routes we just felt like another number. Similar product similar price but brio felt like we would be taken care of better. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pest pac had fallen behind and wasn’t updating their software. Brio was keeping up and had the options we wished pest pac had. Also pest pac was way more expensive. Review Source KM Kristin M. Office Manager Consumer Services Used the software for: 2+ years ### "Happy with our Brio advocate and customer service reps" March 5, 2026 5.0 With the assistance of our advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, it's been good. Pros Our Advocate \[sensitive content hidden\] and the customer service reps that I've worked with the most, they've been very helpful in resolving issues. Cons The constant glitches. Often phone calls are sent right to voicemail when glitches are happening and it's RARE that my voicemail is EVER returned. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack Better appearance for user friendliness. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Brio appeared to be more user friendly and current with technology Review Source MF Michael F. President Chemicals Used the software for: 2+ years ### "5 Star Company and Team" December 12, 2025 5.0 I have had a great overall experience with Briostack. \[sensitive content hidden\] has always been there to help and support no matter how big or small the project. I have enjoyed the product and service since day 1. Pros I really enjoy the Paperless features and everyone on the customer service team. I also like the different integrations with other apps that are very useful. Cons The monthly costs are getting expensive with all the add ons. But I do have to admit that I appreciate the functionality of the add ons. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack It was a fairly new company at the time with a great time that I really got along with. They all made the integration over as easy as possible. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) Structural Pest Control System by RDF did not have cell phone and paperless features at the time. Review Source Sam H. Vice President Consumer Services Used the software for: Less than 6 months ### "Briostack Experience " December 15, 2025 5.0 Overall the team has been thorough and quick to respond and help out wherever they can. The process has been a challenge, but I've felt supported throughout. Pros Being able to schedule more efficiently using the mapping tool and being able to receive payments quicker and easier than ever before. Cons Too many different options for notes and notes aren't always intuitive. No way to track confirmation of appointments or who has been contacted or not. Bids could be streamlined and graphing tool needs improvements. Some tools like the bulk price increase tool pull from fields unique to Brio, so if you are new to Brio that is a challenge. Also don't like that the bulk price increase tool only tracks increases from the tool not all increases done period. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing Briostack Price was better but BrioStack refused to say anything bad about FieldRoutes even when I tried to see if they would. However, FieldRoutes was quick to make derogatory comments about BrioStack. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) No more updates offered from Structural Pest Control System. Review Source JB Jeffrey B. Account manager Environmental Services Used the software for: 6-12 months ### "Johnson's pest control" December 15, 2025 5.0 My overall experience with real estate is a great experience you guys have a great company that helps people out a lot when they're in need thank you so much for your service. Pros I really appreciate \[sensitive content hidden\] I hope I spelled their names right LOL they have been really helpful without them I don't know what I would do they're very knowledgeable about their job they need a raise I think they're very nice people very polite especially \[sensitive content hidden\] she's really nice to me and very patient with me when I don't understand. Cons There's not really anything I like least about brio stack you guys have been great about everything I appreciate your service thank you so much Review Source JG Joshua G. Owner Environmental Services Used the software for: Less than 6 months ### "Stay away from this company " May 7, 2026 1.0 I would strongly advise other businesses to be very careful before signing with Briostack. They will promise things like “free months” and other incentives to get you signed up, but conveniently leave out important stipulations until after the contract is signed. I was repeatedly told I would be receiving free months of service, yet I was still being billed. When I questioned it repeatedly, no one at the company could give me a clear answer or explanation. Funny enough, the only time I finally got answers was after I demanded a refund for the months that were supposedly “free.” That’s when the excuses and fine print suddenly appeared. At that point, all trust was gone. In my opinion, this is a deceptive business practice and potentially a breach of contract. Instead of simply making things right and parting ways professionally, they are forcing me to explore legal options to get out of an agreement I never would have signed if things had been explained honestly up front. Very disappointing experience. Be careful what you agree to and make sure EVERYTHING is in writing before signing anything with this company. Pros The software itself has some useful features for pest control businesses, and parts of the platform are fairly easy to use once everything is set up. Some employees I spoke with were polite and tried to help, even though the billing and contract issues were never properly resolved. Cons The lack of transparency and communication. I was promised “free months” during the sales process, but still ended up being billed with no clear explanation. I asked multiple people why I was being charged and nobody could give me a straight answer until I requested a refund. It felt very misleading and completely destroyed my trust in the company. Instead of resolving things professionally, it turned into a contract dispute over terms that should have been explained clearly upfront. Review Source LZ Lindsay Z. Accounts Payable Environmental Services Used the software for: 2+ years ### "Dillon and Briostack are awesome! " December 17, 2025 5.0 It’s easy to use, convenient, and always being updated to meet our industry’s needs! I would recommend Brio to anyone in the Pest Control Business! Pros It’s so easy to navigate, schedule, and run reports. Dillon has been a huge help with any support we need! Cons I can’t think of anything negative! Brio and it’s support team has always helped with any issues that we encountered (which is rare). Review Source RM Reece M. Owner Chemicals Used the software for: Less than 6 months ### "Great Experience " December 16, 2025 5.0 New to the system, but so far it has been great. I need to get used to a few things that are different from my last system but I think it will be a good change Pros Onboarding was great, \[sensitive content hidden\] was very helpful in making the transition into brio painless and easy. Scheduling seems best in class Cons I wish it had more deisgn options for bids/agreements. Also, i am not a fan of some of the workflow designs Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Briostack Pre-Payment options, only slightly more expensive for a few more core features Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Pricing, software bugs on the lawn side of things Review Source DM Dara M. Lead Service Coordinator Environmental Services Used the software for: 1-2 years ### "Brio Review" December 17, 2025 5.0 Pros I like how easy it is to navigate throughout the system weather on the website or via app. Also all of the employees are very helpful when needed. Cons Sometimes it takes too long to load accounts. I do not like when you skip a service you have to go back through to fix it into the next month instead it pushes it to its next quarterly service. Review Source EH Elizabeth H. Scheduler Environmental Services Used the software for: 6-12 months ### "Scheduler2" December 17, 2025 5.0 The program allows you to easily navigate through to each screen/tab as needed. However, it does run a little slow at times. Pros The program is easy to learn and to navigate through. Plus all the taps are right there where I can get to easily. Cons The way that briostack puts the routes in order. It does not always map out the route the way I want it too. Review Source JR Jennifer R. Owner Consumer Services Used the software for: Less than 6 months ### "Brio review" December 22, 2025 5.0 Pros Simple, yet effective design. We like how easy it is to add new customers and see all of their information with one click. Cons Sometimes there are categories within categories that made it hard to find things. I also wish there was a way to see a total outstanding balance across all accounts (maybe I just don’t know how to find it) Alternatives considered [CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing Briostack We felt that the price point gave a better value Review Source SA Solomon A. President Consumer Services Used the software for: 1-2 years ### "THE WORST SUPPORT IN ANY SOFTWARE" February 24, 2025 1.0 Pros NONE at all whatsoever. Do not ever sign up with this software! Cons Briostacks support has been nothing but NON-EXISTENT. I had purchased a company using Briostack and they have refused to help me at all. Now we are switching to another much better software company FieldRoutes, and we have been submitting emails, call, and chats to submit a ticket so we can begin a token transfer to move merchants for over a month with zero help. They keep telling us that they are going through a bunch of employee turnover and position changes. They said our original account manager is no longer managing accounts and that they don't have anyone to fill the position, but that what we are asking for can only be handled by an account manager. I WILL RECOMMEND ANYONE LOOKING INTO BRIOSTACK FOR THEIR CRM SOFTWARE TO NOT EVEN DEMO THEM AND TO RUN THE OTHER DIRECTION AS FAST AS POSSIBLE. Review Source AG Avril G. Manager Consumer Services Used the software for: 6-12 months ### "Service is was terrible" December 21, 2023 1.0 Not worth the time or money. Recent reached out since we left and the support team still needs to go back for training Pros Nothing at all. I would never recommend them at all Cons The customer service team and support staff need more training. The program needs to be brought back the drawing board to be more user friendly. During the onboarding the team rushed the process and wanted me to sign off on things that was not correct, but stated it would right once in the system. (Red Flag) Reason for choosing Briostack pricing and to see a different aspect for our everyday staffing needs Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Due to price increase within the previous system, but the saying grass is not green stands true Review Source MC Michelle C. Owner Individual & Family Services Used the software for: 2+ years ### "Small company customer service with big company application" April 20, 2022 5.0 My experience using Briostack has been positive from the beginning and over the last several years. They keep us running smoothly, great customer service and the reports that can be generated are also extremely helpful from an owner's stand point to see where you can improve your business outcomes. Pros When we decided to make a change to a more user friendly system for our customer tracking, scheduling, billing, etc., the transition was so easy I could not believe it. I had been through other software changes before and none of them ran as smoothly as switching to Brio stack. I had an account representative assigned and he held my hand through it all! Cons There are always things that could be improved but Briostack is so great about listening to their customers and giving them what they want/need. If there is something I think could be done better, I express that and they really try to make the improvement. They are very customer focused. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) PestPac seemed to be built for the huge companies. I wanted something a little simpler but still did all the things needed to run our business smoothly and help us improve our business without so much complication. Review Source JP Jaime P. C.O.O Chemicals Used the software for: 2+ years ### "A Great pest control software designed by pest control people. " April 19, 2022 4.0 The company and the software have been great to work with and we enjoy our partnership with them. Pros This is a product like all in this field that will require an intital setup period, that you will have to setup. Once you are set up the ease of use, and the cost savings have been great. The customer service is very helpful and they listen to your ideas and suggestions to help improve there product. Cons The tech app and the station reporting have been two items that still need the most growth. I have seen the improvements that are coming so they are getting better. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Reason for choosing Briostack Easy of use, features, and customer service. Review Source WJ Whitney J. Manager Environmental Services Used the software for: Less than 6 months ### "Huge disappointment & scam. DON'T SIGN!!!! It's impossible I cancel if you're unsatisfied. " June 2, 2020 1.0 I wouldn't recommend Briostack. Pros We recently started using Briostack software for our small pest control business. Expectations were high with the previous great reviews. Unfortunately, until you sign up the demos and experience you have with the software is extremely limited. With the promise that we would be able to easily note on each unit inside large apartment complexes we were sold. We had been researching, trialing, and debating on software options for the past 6 months, so we were sure to be very specific that our goal is to create unit specific notes and treatment details that would be able to be easily imputed. Staff and technicians were excited to get ready for the Go Live! Our company received a week or of occasional phone calls to assist with set up and you are given 4 training videos... after you pay them a large deposit and sign an annual monthly subscription. Once we were able to view and work in the software we found a lot of things that do not fit our company policies from inaccurate agreements, customer notification issues, scheduling limitations, and the list goes on. Most importantly they do NOT even offer the specific unit notes in the software that was promised. When I voiced my concern they said they could put in a request to develop the software “add on” with a realistic timeline of 6 months. Our company is 80% apartment complexes. They want us to either just pay the rest of the year off without the ability to utilize it for our company or pay the annual subscription off ($150/mo.) Cons We were sold on services that are not available inside the Briostack software. The agreements are not acceptable. Scheduling is difficult. We received complaints from customers about receiving robo calls from our company. It's impossible I cancel if you're unsatisfied. Review Source Response from EverCommerce June 11, 2020 Hello Whitney, We are sad to hear of your frustrations with the software. We strive to provide a software that is considered one of the best in the industry. I know you are actively working with our team on these issues, and I know they have informed you that the feature your mentioned in your review is available now for you to use. Our onboarding has been and will continue to be willing to provide you with as many personalized trainings as you may need to feel comfortable in using Brio. we do offer a full library of automated trainings, but that is available to supplement our ongoing work sessions. Many of the other issues you also mentioned are things we are able to accommodate and would love to continue training to show you how. Taking on a new software is never easy, but we are committed to helping you continue to make a successful transition. NB Nancy B. Co iwner Information Technology and Services Used the software for: 2+ years ### "Best software on the market for pest management " April 28, 2022 4.0 Problems with learning all the features it offers because of not having the time to learn them Smaller companies just need the basics not all the bells and whistles Pros Customer support and service is outstanding Software user friendly and their training was very good Cons Mobile usage was difficult for the technicians Difficulty in the route finding clients and history or notes. Reason for choosing Briostack Liked the features it offered and staff was very helpful Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed a pest control software that had the features required for our state laws regulations We also did handwritten service report s that yhuscsolved Emailing invoices and statements was a great feature and saved us $ on mailing Review Source MC Mike C. Owner Chemicals Used the software for: 6-12 months ### "Buyer Beware!" December 13, 2022 1.0 Pros Briostack has an excellent sales team and will show you things that look great but honestly it’s the farthest from the truth. Buyer beware Cons This software is unnecessarily confusing. Our techs were constantly being logged off and even locked out of their schedules. Bro Stack makes you sign a 1 year non refundable contract. That’s right not even a 2 week free trial. I would suggest reading through the entire contract before signing anything. This company is all promise and does not back up anything. Our team spent months training and on boarding this program only to be completely stressed out. We switch software companies and were up and running in two weeks with a different company. Review Source Response from EverCommerce March 6, 2023 Hello Mike, I am very sorry this happened. If you want to message us we would love to talk through your frustrations and see what we can do. Hope to hear from you! Briostack Team RM Roz M. Manager Farming Used the software for: 2+ years ### "Ok but lots of features cost extra " April 29, 2022 5.0 Way better than PestPac for sure. Pros If feature it’s not there or report bringing to attention of developers team and they WILL have it added for you Cons More pest geared than lawn. All the charges for everything Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) PestPac is a nightmare loused up conversation from get go. They sold 3 times in the short period of time Review Source BT Brandon T. CEO Consumer Services Used the software for: 2+ years ### "Great software for pest control!" April 22, 2022 4.0 We’ve had them for years. Customer support has been great. No product is perfect, but this will definitely get the job done well. Pros We love how many parts of the business Briostack helps us manage. This software manages your customer data, your technicians, your compliance and all of your billing and collections. We also like the ability for technicians and sales reps to easily sign up new customers. Cons There are a few minor things we would change. Overall, I think it’s a bit expensive compared to competitors and I wish it was a bit more user-friendly from an app Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.