Who Uses This Software?

We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.


Average Ratings

714 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • FareHarbor Holdings
  • fareharbor.com
  • Founded 2013
  • United States

About FareHarbor

FareHarbor is a powerful reservation system designed for tour & activity businesses of all sizes. Built to bring ease and efficiency to every aspect of your business, you'll find all the tools you need to manage your day-to-day on one central dashboard. Use any device to collect customer information, sign digital waivers, or securely accept payment at the industry-low credit card rate of 1.9% + 30 cents per transaction. Do it all with 24/7 support from our friendly customer success team.


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FareHarbor Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

FareHarbor Reviews Recently Reviewed!

Everything I was looking for!

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is everything I was looking for. The support staff are great as well. I highly recommend this to a variety of businesses

Cons: I wish it was a little easier for me to dbe able to modify different fields so that I didnt always have to have one of them do it.

Reliable scheduler for seasonal businesses

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service and ease for end users. It does what it says it will, reliably, every single time.

Cons: Hard to see our whole schedule at once. Would like to be able to see multiple screens/capacities at once. We wish there was an integrated POS.

Software has been most useful in booking my company's 5 walking food tours

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -friendly and proactive customer service support team
-quick resolution and action by customer service within 24 hours
-Iphone app has been very helpful and expedient
-cuastom report writing

Cons: Initially I had trouble navigating, creating and downloading the standard, custom, and advanced reports. However, after using the product regularly this has improved greatly

Overall: I now have more time to spend giving my tours. It's reduced my amount of admin work.

Dda48306f4397990cce183ab04d6aa31

These guys are just amazing

Oct 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most that I like about this software is the people that are working there. They're ready to help you with anything!

We have been very please with FareHarbor. The customer support department is extremely helpful.

Oct 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like having the freedom to customize our dashboard for our unique needs. It is easy to make, track, change, or correct bookings without risk of losing data. Our agents are admittedly not computer savvy, yet they all enjoy using FareHarbor, and it was easy to train them. Most of all, we really appreciate the immediate support we get from the customer service department when faced with challenges. Everyone involved has been helpful, but in articular, Matt stands out because of his willingness to understand our product, and explain the intricacies of the software functionality.

Cons: It's difficult to be critical since we are getting everything we need from FareHarbor. I think this is already in the works, but if we could have a way to transfer customer payment information over to our other product dashboard that would be great.

Absolutely worth the value!

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy for customers to navigate on the front side of our website, has made bookings as a whole to come more in more conveniently and accurately than when we were booking everyone over the phone! The report functions are such a time saver at the end of a season! Fareharbor's customer support service is absolutely outstanding as well.

Cons: A bit clunky when getting things started. I wish there was a true 'preview' or 'test' mode we could work in when creating new items/adjusting (to view what the customer will walk through). Additionally I would LOVE some organization tools in regards to custom fields, customer types, etc! Folders of sorts would be great in the future! :)

Overall: Too many to list, and we're just starting to really utilize it. :)

First class service!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We found that the software was very easy to set up and once going was very intuitive on the backend. Our customers seem to also like using it. Fareharbor allows us to have a much higher level of customer service.

Cons: Honestly, I cant think of many things that we like least. The only problem we have encountered is that we use large format tickets and originally the software didn't accommodate our ticket stock but since then they have made changes to accommodate custom tickets.

Overall: We found that the software allowed us to have a much higher level of customer service.

Third booking software and I never looked back

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Customer support like no other. I have used three other softwares and besides being clumsy, when I had a problem, there was no one there to help me. I get 24/7 support and the software is super versatile.

Cons: If I had a complaint, sometimes I have someone book multiple sessions in a row and it is a little slow to ad the additional time slots. That is a very minor inconvenience for the benefits I reap using Fareharbor.

Had to add a new tour to system.

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the most part I find everything really easy to use. Every once in a while I need a little help, usually for harder things like developing a new tour.

Cons: I wish there was an ap for Android phone or tablet users! I also wish there was a way to see how everyone paid at a glance each day. I have to go to each person's booking to add up who paid cash, check or charge for the whole day.

F875370d4a68f577196fc7dceed3c8d6

Fareharbor provides great customer service.

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and ease of setting up. They teach you to use your platform and will assist you if you can't do something on your own. They will even login and make changes for you.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the great review, Sarah! We appreciate it.

Very helpful for a new charter business

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of keeping track of my upcoming trips,financial records and client information. Must have software. The customer service staff are truly amazing to work with.

Cons: Took some time learning the functions of the software. This could be attributed to my lack of computer skills, thank god the customer service is always around to help.

Overall: took one aspect out of running a new business.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the review Robert! We appreciate the feedback. We know there's a lot going on with the FareHarbor Dashboard, but keep using that support anytime a question pops up. We're always here to help!

It's been a great experience. When I need help, response is fast and effective.

Oct 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy for my customers and for my year end accounting. The descriptions and presentation of my tour offerings is also very professional and probably helps sell the product.

Cons: Not ideal for my kind of business. I offer a variety of tours, durations, and start times. If I have to block out dates or parts of dates, it can get tedious. But it works well enough to keep me in. And I'm not a big volume business so I appreciate FareHarbor putting up with me.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the review, Phillip! We appreciate the feedback. But don't for a second think we are just putting up with you - we love our partnership! Call us anytime you want assistance with blocking out dates or times. We're always happy to help. Thanks again.

SPECTACULAR

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Portability , easy to learn , versatile and Above and Beyond Customer service with RAPID fast response time.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the great review, Ryan! We really appreciate the feedback. It's been nothing but a pleasure partnering with your team. Never hesitate to reach out with any questions - we're always available to help.

Guided me along in the setup and operation, were prompt in answering both email and phone questions

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service very good, friendly and knowledgeable. Ease of operation, looks very professional to the customer. Whole automatic email system, confirmation etc etc works really well. Have used only a few reports so far but they got me the data I was looking for.

Overall: Twenty-five percent of my bookings came directly thru fare harbor, which saved me time, phone calls, credit card entry etc.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Rich, thanks for the awesome review! 25% of bookings online?! We love that statistic. And we're so happy to hear the product has been working great for you. Never hesitate to reach out with any questions - we're always available to help.

Overall, I'm very happy with FareHarbor.

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best feature is that our customers can see our availability and pricing before, or instead, of calling.

Cons: I still have to watch our bookings very closely. There is still chances of double-booking between the software and call-in bookings.

Overall: Customers can book a tour anytime of the day or night without speaking to me. I enjoy speaking with customers, but many like the convenience of booking at 2 am!

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the great review, Kim! We love hearing your feedback. Never hesitate to reach out if there's anything we can help with.

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Their client support is outstanding. Any issue is remedied immediately at any time or day.

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support is available any time at any hour. They immediately will address any issue or fix any problem. Their booking service is completely adaptable.

Cons: A little confusing about using all of the features. Requires a lot of guidance, which is readily available.

Overall: Instant booking for all of my clients.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the review, TJ! We really appreciate the feedback and are very happy to hear that the support team has been so helpful. Never hesitate to reach out with any future questions. We're always here to help!

Great service, low cost.

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, quick payment. Booking is all done online, and I just show up and take people on tours.

Cons: Phone support is slow to answer calls. Get put on recording for too long. This is my only complaint.

Overall: They made me a mobile website which increased my business tremendously. All booking is handled online, so I now longer have to answer the phone much.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the review, Gary! We appreciate the feedback. And we just love hearing that business is running smoothly online.

Great overall experience

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Features and cost is great. Overall number of features surpass competitors. Would recommend to other tour operators.

Cons: A bit cumbersome to make adjustments to tour times and offerings. May need to personally spend more time in the system.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks so much for the review, Amir! We really appreciate the feedback. If you ever need help with adjusting items or anything else - give us a call! We're always here to help.

Excellent booking software with even better support!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Great tech support. Easy to integrate with other technologies. No monthly fees. Making changes is fast and streamlined!

Cons: We have had no complaints with the software whatsoever. It can be a little pricy for our customers with booking fees.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Jason, thanks for the awesome review! We really appreciate your feedback and are so stoked to hear that the software and support have been working well for you.

Great company, great software

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I find this product to be very scalable, easy to use, very functional and adaptable. The software is perfect for my business venture.

Cons: The inability to make a booking for a group using one person's cc details but not being able to use individual names for their desired activity.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the review Antwan! We really appreciate the feedback and take all suggestions into consideration. Never hesitate to reach out with any questions - we're always here to help!

It works and does the job well!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and they have great live telephone support. There is no hidden fees or extra charges. They made it easy to refer business and get a paid while doing it.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the great review Annaline! We appreciate the feedback. And keep using that phone support - we're always here to help.

Fareharbor is a great booking company! They are available 24/7 which is huge and very helpful!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Awesome customer service and usually knows the answers to questions, if they don't know, they find out and get back to you very quickly.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Frieda, thanks for the awesome review! We really appreciate your feedback. It's great to hear that support has been crushing it for you. Never hesitate to call with any questions. We're always here to help!

I needed some assistance with schedule edits, and their customer service immediately took care of it

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of operation on a day-to-day basis. Efficient system for taking reservations and assiting with scheduling.

Cons: I struggled with some of the larger scheduling edits. Some additions and retractions were carried over by my previous manager (not Fareharbor's manager), and I had trouble solving the issue. Customer Service immediately solved my problem though.

Overall: Forecasting our daily tours and communicating to guests visiting our distillery.

Vendor Response

by FareHarbor Holdings on October 10, 2017

Thanks for the great review, Drew! We're very happy to hear everything's been running smoothly for you and that the support team has been helpful in handling any questions. If there's ever anything else we can assist with, let us know.

great experience and i think i've tried them all

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: lots of options (can offer 2 tours at the same time and one automatically closes when the other books), can open override, hide booking, change times, change reservations- easily.

Overall: easy. user friendly on my end and looks good f/ customers' end as well.

Vendor Response

by FareHarbor Holdings on October 09, 2017

Thanks for the great review, Jill! We appreciate the feedback. Never hesitate to reach out if there's anything we can help with.

Transformative!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is outstanding and available 24/7. They are great at troubleshooting and helping us work outside the box. this has been a transformative platform for our clients and our staff.

Vendor Response

by FareHarbor Holdings on October 09, 2017

Hi Amy, Thanks for the wonderful review. All of this is SO great to hear. Never hesitate to reach out if there's anything we can help with!

Almost through season 1 with FareHarbor. Wonderful to receive reservations during off hours.

Sep 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pros: It is great to be live online and allow guests to reserve at their convenience with no chance of overbooking. It is wonderful to be able to see what is happening to reservations while at home or on the go. Customer service is always very friendly and helpful. All of our staff has liked the ease of booking and check-in. We were very happy when they unrolled the shopping cart feature. We were with our old reservation system for many years, but have found it pretty easy to adapt. Report section has a lot helpful information.

Cons: There is a learning curve to creating and changing items. I have found it easier to call customer support for some of the big changes. Discount application could be better. We have some fees that can't be discounted so have to manually add the discount to every person instead of once for the group. Time consuming when making a large reservation. We have also found that loading large reservations is slow. While you can schedule staff, there is no clock-in/clock-out feature which would be great for hourly employees. We would also love for guests to be able to see and adjust their reservations and for FareHarbor to build an online store that integrates into the system. Needs better integration with SmartWaiver.

Overall: Online bookings available 24/7 with no worry of overbooking.

Vendor Response

by FareHarbor Holdings on October 09, 2017

Hi Pam, Thank you for all of the valuable feedback. We appreciate it, and are looking forward to an even bigger and better season two!

The best tourism booking engine I have found

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the support, the Fareharbor team is relentless in their pursuit of my satisfaction. Whenever I have a small issue their team is only a phone call away.

Cons: The backend can be complex at times. With such a feature rich piece of software the settings can feel daunting but their support has always helped me through.

Overall: Our online bookings have definitely increased and our backend is much more organized.

Vendor Response

by FareHarbor Holdings on October 09, 2017

Hi James, Thank you so much for the great review! We love that you actively use the support team. That's what they're there for! And it's always great to hear that online bookings are going up. Thanks again, Becca.

CHARGEBACK IS TOO MUCH EVEN WHEN YOU SENT ALL EVIDENCE PACKAGE - BAD

Sep 02, 2017
2/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: PROS IS THE WAY YOU MAKE RESERVATION IS VERY EASY . THE SYSTEM IS FRIENDLY. YOU ADD ANY RESTRICTION AND CANCELLATION POLICY BUT EVEN WITH ALL RESTRICTION AND CANCELLATION POLICY IN SYSTEM , WE LOOSE ALL NO SHOW CHARGES BECAUSE AS PER SUPPORT TEAM THEY DID NOT RECEIVED THE SERVICE . IS USELESS TO ADD RESTRICTION AND CANCELLATION POLICY.

Cons: THE CHARGE BACK TO CLIENT IS TOO HIGH EVEN WHEN YOU SENT THE EVIDENCE PACKAGE WE STILL LOOSE IT . VERY BAD .

Overall: I CAN MAKE RESERVATION IN MY PHONE AND SOME REPORTS

Vendor Response

by FareHarbor Holdings on October 09, 2017

Hi Jacqueline, Thank you for your feedback! We're always available if there's anything listed in your review that you'd like to discuss further.

Amazing Company! Their Customer Service is the best I've experienced with ANY company!

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is intuitive and our customers have remarked how easy it is to use. From the back end it is simple to make changes and the software offers so many options. It's as much a marketing tool as booking software. When changes are made to the software it is easy to figure out. No lengthy training sessions or manuals needed.

Vendor Response

by FareHarbor Holdings on August 23, 2017

Kathy, thank you so much for the wonderful review! It's been a pleasure working with you and we're so happy to hear that the FareHarbor product and support have performed well for your business. Please don't hesitate to reach out if there's anything we can help with in the future. Thanks again!

Was working with the customer support to resolve a problem, she did well with helping me figure out iss.

Aug 16, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The history log for everything done in the account. I wish that I had more positive feedback for this software, but I find it confusing for everyday use

Cons: I am not particularly fond of the program. It is not ideal for tailoring the emails, setting up parameters, etc. Everything is confusing.

Overall: Ticketing processing

Vendor Response

by FareHarbor Holdings on August 17, 2017

Andrew, thanks for the review! We appreciate you leaving us feedback. We're sorry to hear that the software has been confusing to use. Our goal is to help you master the software - so we're always, always available for one-on-one trainings or by phone or email. Never hesitate to reach out with any questions.

Absolutely LOVE the software and the service just makes it even that much better.

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The support. Jeff, Kristen and Dan have been A-M-A-Z-I-N-G!!! I also can't say enough about how great everyone who answers the phones are.

Cons: Sometimes difficult to navigate. Butusually I can just call somebody at the company and they'll help me take care of it. So that really hasn't ever been a really big problem.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Joe, Thanks for the awesome review. We appreciate it. Keep calling in whenever you have a question - we're always happy to help!!

Excellent! A smooth transition from our old booking system.

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Customizable, and easy to make changes
- Can be used from any computer
- Easy and straight forward to learn and use
- Excellent customer service
Justin, our representative is so helpful and understanding, and was able to help us within minutes.

Cons: I wish we had used this software sooner! We don't have anything negative to say, as any issue is fixed smoothly and quickly.

Overall: More online bookings, more efficient and less mistakes with bookings and costs.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Wow, Melina! Thanks for the awesome review. We really appreciate it, and are so happy to hear that you're loving the system and it is working well for you. Never hesitate to reach out to support if any questions arise! We're always available.

Easy to use for both desktop and mobile

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Web-based and very intuitive. Best of all the reporting features give just about every report you can think of

Cons: The least i like would be bringing all the reporting together for your personal needs. You can work with them to figure that out however

Overall: Organization

Vendor Response

by FareHarbor Holdings on July 27, 2017

Jeff, Thanks for the great review! We really appreciate you taking a few minutes to leave some feedback, and are happy to hear you're enjoying the new reporting features.

Superb

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is easy to use and the staff is super helpful, fast and professional when interacting with them when i have the need

Cons: Some useability issues but overall i really like the system and have stopped listening to pitches to switch

Vendor Response

by FareHarbor Holdings on July 27, 2017

Thanks for the great review John! We're extremely proud to hear we've earned your trust. Never hesitate to reach out with any questions - support is always on standby to assist.

Very reliable and customer service is amazing.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Integrates nicely with my website. I can see who has booked and how many spots I have available on my desktop and mobile device.

Cons: you have to use separate platforms if you have multiple sites. All information won't go into one dashboard/platform.

Overall: Increased Sales.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Thanks for the review James! We really appreciate it. We're always to hear about increased sales! Thanks for choosing FareHarbor, and please, never hesitate to reach out to support with any questions!

Great product, easy to use. Can still use more growing and more features.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is great for our business as the 3rd party to have an access to correct inventory. Easy to make reservations and quick service for our guests.
Fantastic customer service - our rep has been amazing to deal with! Quick answer, great communication, always trying to help!

Cons: Would like to see better integration of the reports being able to turn them into invoices. It is not easy to keep track of who paid us for the bookings we made but not collected payments, unless we are using excel, making invoices and adding payments manually.
Also, I won't give me a detail reports on how some of the deposits were paid with us (cash, credit card, room charge). We collect some deposits and some trips we only make reservations for.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Petra, Thanks for the wonderful review. It's awesome to hear that the product has been working well for you and your team! We're always looking for ways to improve, and really appreciate your feedback about reporting.

These guys are awesome and their product works well!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The support is great - they are able to create workarounds when needed, and are super responsive. The software is very flexible.

Cons: There aren't any workable methods for instructors to manage their availability which then would generate availability on the booking platform. Also, no summer camp style option. Please expand guys!

Vendor Response

by FareHarbor Holdings on July 27, 2017

Patrick, Thanks for the great review! We appreciate it, and will send your feedback over to our Product team.

Customer Service is usually spot on and fast.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to make bookings and access any information about booking at any given time. Also, that we can make calls to the guests directly through the app.

Cons: Not so easy to set up or make changes on items. Any time we would like to set up a new item it seems so hard to add price or make changes later on availability. Maybe we just haven't learned how to properly use it yet. Not sure. It could be a user problem.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Thanks for the review James! We appreciate the feedback. Never hesitate to reach out with any questions - we're always happy to walk you through the steps!

Great customer service, changed the way I do business

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used other booking software but my business gets charged with the tranaction fee, when guests book online with fareharbor the booking fee is passed on to the customer.

Cons: The software is very involved, and so it is sometimes difficult to train new employee on the system, however once learned it is a great system.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Alana, Thanks for the wonderful review! We really appreciate your feedback. Please never hesitate to reach out if your or your staff has questions on the software.

Your support department is amazing.

May 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Every time I call your support department, they are courteous, helpful and go out of their way to find a solution. It's nothing short of amazing in this day and age to have a department trained so well. Whoever is training and hiring for this department deserves a raise. Amazing job.

Cons: Software can be a little more intuitive, but usually I send an email to my rep or support and it's done within 24 hrs.

Overall: More sales, better customer service, and faster turnaround for customers.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Kelly, Thank you so much for the wonderful review. We feel very lucky to have such an amazing group of people holding down the support team, and we're always happy to hear when our clients appreciate them! So thank you!

Supported. Easy to learn. Able to navigate for everyday tasks.

May 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of navigating through a few clicks. Clarity of dashboard. Instructional how- tos and videos.

Cons: Some things are not apparent, however, the support from customer service provides solutions and "how to" which makes the software easier to navigate.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Thanks Elsie! We appreciate you taking the time to leave us a review, and a bit of feedback on the software. Never hesitate to call into support with any questions. We're always here to help.

Great service!

May 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very responsive to questions. Helpful with implementing changes and proactive with looking for ways to increase conversions.

Cons: Cost is billed to the customer at a pretty high percentage of sale price. I wish there was a way to pay Fareharbor directly. Relatively steep learning curve; the support is helpful, but they often just do whatever I need done for me instead of teaching me how to do it. There are some tasks that seem to take way too many clicks and screens.

Vendor Response

by FareHarbor Holdings on July 27, 2017

John, Thanks for taking the time to leave us a review and some valuable feedback. We really appreciate it! Never hesitate to reach out if you have any questions. We'll take it step-by-step!

Revilutionized our compnay

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This has been a life saver for our small rafting business. It does almost everything!! The support staff was great in helping set this up for us and I helped build it which was a great way to learn the system. This res system has truly made our lives easier and has unified our company. Can not thank them enough. Our guides and reservationists LOVE it. I do almost everything in my iPhone and it is very comparatively with the small screen. Fareharbor is wonderful and I recommend them to everyone.

Cons: There is little I do not like. I wish there were additions to the system like being able to send invoices with in the system and a way to track employees and all there certifications and renewal dates.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Catie, Thanks so much for the wonderful review. We really appreciate your feedback! It's so awesome to hear that you and your staff are loving the system. Makes our day! Thanks again. - Becca

Their product is great, but the customer service is even better!!!

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's flexibility and reporting capabilities. It's extremely customizable, and that's been great for our company.

Overall: Ease of online booking with no cost on our part. Excellent customer service and support.

Vendor Response

by FareHarbor Holdings on July 27, 2017

Kalin, Thanks for the wonderful review! We really appreciate you taking the time to leave some feedback. We're glad to hear you've had a good experience with our support team. Never hesitate to reach out if there's anything we can help with!

Extremely flexible and easy to use. Customer support is top notch!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and customize on the fly. setup was easy and menus are easy to navigate. Many features we don't even use because it gives us everything we need.

Cons: Many features and it just take a bit of time to learn the hidden features in order to customize the software.

Overall: It works completely autonomous with very little tending.

Vendor Response

by FareHarbor Holdings on May 18, 2017

Thanks for the awesome review! We love everything you've said here - especially that you find the software easy to use. If ever you come across anything that you need help with, please don't hesitate to reach out to our Support team. Thanks again.

Phenomenal!! Easy to use and AMAZING SUPPORT!

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, cost, live support when needed even though it's not. Set up was a breeze, the team integrated into my website seamlessly and my customers are raving about how easy it is for them to book trips online now! When needed to answer a question, the support team is available 24/7 for anything. The web support Q/A is spot on. The software is extremely easy to use that even a novice computer user can use it.

Vendor Response

by FareHarbor Holdings on May 18, 2017

Woohoo! Thanks for the wonderful review. We're very happy to hear that you're loving the software and support - and we love seeing the word 'easy' so many times in your review. If there's ever anything we can help with in the future, please don't hesitate to reach out to our team. Thanks again.

Finally! Reservations software that makes sense for small business.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly for three years. Our online reservations jumped from 6 per month to 25 or so per month almost immediately after deploying FareHarbor. Guests love the interface and ease of use. We love the cost to us (nothing) and the dramatic increase in direct bookings. They also redesigned our website. Updates to our website are only an email away and the end result looks and functions perfectly. We have been approached by many competing software systems over the years and have looked into all of them. None of them can touch FareHarbor.

Cons: We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved.

Overall: Working with FareHarbor has allowed us to modernize our website and reservations system into something that is appealing to our customers. It's easy to use, it's secure, and allows us to create more revenue through direct bookings and keep our cashflow rather than having to pay fees to a reservation software company.

Vendor Response

by FareHarbor Holdings on May 18, 2017

Wow, Tony! This review is amazing. Thanks for taking the time to leave some feedback on FareHarbor. It's always been a pleasure working with your team!! If there's ever anything we can help with in the future, you know we're always here. Thanks again.

The staff has been fantastic and the system has revolutionized how we operate.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The custom, automatic email confirmations, reminders and follow ups are great. We love that we can take the system wherever our phones are and it gives us a tremendous amount of flexibility.

Cons: It's not that I like it least, but I would like to be able to schedule guides for days off in the calendar. I have a work around but if I can add crew to a day I'd like to be able to block crew off for a day as well. I'd also like to be able to sort my pickups on the manifest in the order they get picked up

Overall: My guides can check their schedules. I can take the system with me and check up on availability. The ease of making a reservation by the customers is great and if I have questions I just call and the staff is extremely helpful.

Vendor Response

by FareHarbor Holdings on May 18, 2017

Thanks for the wonderful review! We really appreciate the feedback as we're always looking for ways to improve. Glad to hear you're enjoying the flexibility and mobility of the software! If there's ever anything we can help with, please don't hesitate to reach out.

Professional, friendly, timely.

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for staff and guests. Very clear and intuitive. Can be customized easily. Support fast and efficient.

Overall: Improved reservations database, easy to track, easy to teach staff to use.

Vendor Response

by FareHarbor Holdings on May 18, 2017

Thanks for leaving us a review! We love how many times the word 'easy' popped up in here. It's been such a pleasure working with your team! If there's ever anything we can assist with, please don't hesitate to reach out. Thanks again.

FareHarbor has changed our lives!

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We rely on this software on a daily basis to keep us all connected. I love how it keeps all of our calendar events so organized and simple to follow. Bookings and details are easy to update and track, and can be rebooked, refunded or revised with a click of a button.

Vendor Response

by FareHarbor Holdings on May 18, 2017

We love this review! We're so excited to hear that FareHarbor is helping make running your business easier. That's what we like! If there's ever any way we can help out in the future, please don't hesitate to reach out. Our support team is always available. Thanks again!

They are computer wizards and so fast and so so so so so so friendly!!!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The help team that comes with it, EASE OF USE, super user friendly, but mainly the support behind the software is incredible

Overall: greater company organization

Vendor Response

by FareHarbor Holdings on May 18, 2017

Thanks for the great review! It's been a pleasure to work with your team, and we're excited to hear that you're happy with both the software and support. If you need anything in the future, please don't hesitate to reach out. Our support team is always available.

The support team at FareHarbor have always gone above and beyond for all our departments.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Easy to use/understand.
- The development/support team: Every member of the FareHarbor team has always gone above and beyond to support our needs to maximize profits! One member, helped get a huge Accounting project up and running on our end, and we truly not be able to achieve our goal without the support and time he gave us.

Cons: - We have other streams of revenue other than tour based, and unfortunately the software cannot incorporate our retail line of business as well.

Vendor Response

by FareHarbor Holdings on May 08, 2017

Woohoo! Thanks for the great review. As always, we love and appreciate your feedback. Mark is amazing - we'll pass along your compliment to him. Thanks again, Becca

Excellent to use and great support if you ever need any help

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: That is allows my organisations and the one I work with to communicate customer information easily and efficiently

Cons: It would be great if there was a way to duplicate the data already imputted from the initial record into additional records (in the same way that you can so for more than one additional record)

Vendor Response

by FareHarbor Holdings on May 08, 2017

Erin, Thanks for the great review! We really appreciate your feedback, and absolutely love seeing "easily" and "efficiently" in a review. If there's ever anything we can assist you with in the future, please don't hesitate to reach out. Our Support team is available 24/7! Thanks again, Becca

Great experience working with FareHarbor's team to set up our tour partners for bookings

May 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our Reservationists find FareHarbor's system allows them to confirm our partner bookings with ease. Their team has been helpful in coordination of our setup with new partners.

Cons: Would like ability to be introduced to other FareHarbor Tour Suppliers we might work with. This opportunity is offered through other online booking programs such as TourCMS

Overall: Our management & reservations team appreciates the simplicity of the FareHarbor system. We are glad to sign with partners who work with FareHarbor.

Vendor Response

by FareHarbor Holdings on May 08, 2017

Thanks for the wonderful review! We really appreciate the feedback, and are very happy to hear you've been enjoying our Partner Program. If there's ever anything we can assist you with, please don't hesitate to reach out. Our Support team is available 24/7. Thanks again. Becca

I love the fareharbor, it has made our reservation process very efficient.

May 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use and the customer support. The reporting, ability to find clients, taking payments over the phone, accurate accounting, really easy reporting.

Cons: Setting up a new season is complicated, but I have a meeting to get help. I asked for help and the team sent me instructions. I learn better by doing not reading.

Vendor Response

by FareHarbor Holdings on May 08, 2017

Rowan, Thanks for the review! We really appreciate your feedback, and are happy to hear you're enjoying the Advanced Reports. Remember we're always here to help! Support team is available 24/7 with any questions you might have. Thanks again. Becca

EXCELLENT

May 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used several other platforms and by far this is the best one. It is easy to use, the features are outstanding, and they had the best customer service ever hands down!

Overall: Much easier to add new products and a better experience for my clients when purchasing items from us.

Vendor Response

by FareHarbor Holdings on May 08, 2017

Thanks for the wonderful review! We're very happy to hear that both you and your customers are enjoying the ease of FareHarbor. Thanks again. We appreciate it! - Becca

I have enjoyed working with the Fareharbor team, and have seen a huge increase in profits.

May 06, 2017
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has allowed us to sell our tickets online, and it has allowed us to keep track of our customers in a much more organized way than we were. I think our favorite functionality about this software would have to be the whole booking system. We love being able to use it for our reservations.

Cons: It is extremely difficult to manage. When we have a tour that changes dates, times, locations, etc, digging through the pages to find what I need is taxing and a waste of my valuable time. I wish the system was over-simplified, It would help me run my business faster and more efficiently. For example, the entire "Items" edit feature. It needs a new system for me to be able to easily change my event settings, without having to go through twenty pages before I find the settings I need. After taking training on how to use the system, I still can't quite understand how to give my customers percentages off, or discount codes. Our Christmas sale took me 2 days to figure out how to set it up on the system.

Overall: Our sales have quadrupled. Thank you, Fareharbor!

Vendor Response

by FareHarbor Holdings on May 08, 2017

Hi Lindy, Thanks for taking the time to leave us a review! We really appreciate your feedback. We're always trying to find the balance between feature-rich and easy-to-use, and know that it can sometimes be difficult. Our Support team is available 24/7, 365 days a year to help with any questions you have. No question is too small! Please don't hesitate to reach out. Thanks again, Becca

Fareharbor is the most efficient, user friendly, cost effective reservation software in the game.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything .

As the marketing / media coordinator for a tour / activity based resort, it's important to have a reliable software system that is easily navigable for both users AND consumers. Our company made the switch over to Fareharbor 3 months ago and since then have seen a huge increase in both online bookings & workplace efficiency.

From the user's point of view, every tour and activity calendar is easily accessible through a simple yet responsive & comprehensive dashboard. Creating over the phone bookings couldn't be easier - computer literacy among-st employees is no longer an issue & time spent on fixing user - errors is non existent.

The customer support we've received has been nothing short of phenomenal. One of the customer representative has gone above and beyond to make sure that we are not only set up to succeed but STRIVE in our industry. The thought of calling in to customer support doesn't automatically overwhelm you with anger - instead you know you'll be talking to a staff member who has familiarized themselves with your company allowing them to provide specialized insight.

From a consumer standpoint, it's all there - a professional, informative, and painless online booking process.

From the software itself to the staff behind the scenes and everything in between, Fareharbor is the company that we've been looking for.

Vendor Response

by FareHarbor Holdings on May 08, 2017

Brad, Thanks for the awesome review! We get so excited when we hear feedback like this. It is great to know the software has made a positive impact both online and in the workplace. If there's ever anything you need in the future, please don't hesitate to reach out! Thanks again, Becca

Very intuitive, and response time from the Fareharbor team is very prompt.

May 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. After looking at other booking hardware, it is the apple product equivalent. This is what it would have looked like if I designed it myself.

Cons: I have not encountered an issue with the software at all. My staff embraced it quickly with minimal training.

Vendor Response

by FareHarbor Holdings on May 08, 2017

Aaron, Thanks for the wonderful review. We really appreciate you taking the time to leave us some feedback! Plus, we're all Apple users over here so we're loving the comparison. Thanks again, Becca

User friendly and well laid out software. Responsive customer service.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We looked at a few different options before landing on fareharbor, and I have previous experience with other software. We have about 13 different companies wrapped up into one and pretty much any situation we have come up has been handled with relative ease. Fareharbor does a really good job with blending advanced back end options with an interface that is laid out in a very user friendly way. We've been using the software for about 4 maybe 5 months and a very busy Easter served as a solid proving ground. I could not be happier with the decision to go with Fareharbor. All said and done we have 13 dashboards that are all intermingled. even in the short 4 months we've had the software there have been several upgrades that have added tremendously to the flow and mostly to the back end reporting side. Customer service has been a pleasure to work with and my contact person was phenomenal at helping me get just what was needed. We were in constant, daily communication, and I greatly appreciate his help getting us going and then some. I've got a great feeling going into the 2017 season with very solid booking tool and online presence.

Vendor Response

by FareHarbor Holdings on May 08, 2017

Justin, Thanks for the awesome review! We're always happy to hear that things have been going smoothly, especially when there's 13 (!) Dashboards in the mix. We really appreciate your feedback, and are here 24/7 to help with any future questions. Thanks again.

Game changer for our business, made the leap to fully paperless

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Of course it manages our reservations and processes payments but it also incorporates the essentials of a client contact management system. This was an unexpected benefit of converting to Fareharbor. We use the system to make and document outgoing client contacts and record basic notes about specific needs of a customer. For a business like ours in which the majority of customers are one time transactions, the ability to create and document basic email and text messages is a real time saver and greatly increases our ability to interact with customers in a positive manner.
In addition, the easy to use Public Banners are a way to convey pertinent information to potential customers BEFORE they call, saving valuable phone time for our associates.

Seamless use of the platform on an iPad or even an IPhone free up weekends.

Vendor Response

by FareHarbor Holdings on May 08, 2017

Michael, Thanks for the awesome review. We're very happy to hear FareHarbor's saving you time and moving you paperless! We appreciate your feedback on our contact management features. We're always looking for new ways to improve. Thanks again, Becca

Fareharbor staff are easy to work with. They respond to request quickly and are on top of it!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to navigate and for the most part pretty straight forward and easily accessible from my phone, computer or Ipad.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Emily, Thanks for taking the time to leave us a review, and for the feedback regarding group discount codes. We appreciate it! If you ever need anything in the future, please don't hesitate to reach out. We're always available to help! Thanks again, Becca

FareHarbor is excellent! They are hands down the best company I have ever worked with.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. It is extremely user friendly, very professional and the support team is unmatched. If you ever need anything, the reps are right there for whatever you need, whenever you need it. If you are looking for a booking system or a website, look no further. FareHarbor is your answer for everything!

Overall: By using FareHarbor, my time can now be spent in a more productive manner doing other things as they are taking care of, and generating, all of the bookings for us. It's a win win!

Vendor Response

by FareHarbor Holdings on May 07, 2017

What an awesome review! Thanks for taking the time to leave us some feedback. We'll definitely relay to Tony and Charles that they're getting your stamp of approval. (We're lucky to have them!) Thanks again, Becca

Fareharbor is fantastic!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use! Even our older ticket staff catches right on. Its intuitive and quick. It's fun working with software that is so thoughtfully designed. The customer support is top notch with real people actually answering the phone when you call.

Cons: I can't think of anything. If there is, it would be minor tweaks. I know a lot of other local companies in our area are switching over.

Overall: Better productivity, record keeping, reporting, etc etc!

Vendor Response

by FareHarbor Holdings on May 07, 2017

James, Thanks for the awesome review! We love everything you've put in here, especially that your team finds the software easy-to-use. If you ever need assistance with anything in the future, please don't hesitate to reach out! Thanks again, Becca

I absolutely love being part of the FareHarbor family!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. I also love how FareHarbor can handle a lot of the back end work for me. I book guests and they send me my money. Frees me up to work harder for my clients.

Cons: A minor thing, but I wish it would remember my guests information when I book with a different FareHarbor partner.

Vendor Response

by FareHarbor Holdings on May 07, 2017

David, Thanks for the review! We really appreciate your feedback. If there's anything we can help with in the future, please don't hesitate to reach out. We're always here to help! Thanks again, Becca

Lightyears beyond Bookeo

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance.

Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app.

Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is.

Cons: I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time.

I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help.

It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers.

Overall: Everything related to booking and reservation management, payment processing, etc.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca

At the end of the day, Fare Harbor does everything we absolutely need and works seamlessly.

May 05, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: convenience. negligible downtime. once it's set up, super easy to use. Extremely responsive customer service whether you call or email and some of the fastest email customer service I have ever seen. They know their product - no matter who you work with. Don't see what you need? just ask them. They've done a lot of "custom" (for lack of a better word) work so we can better accommodate our needs. Any company using reservations can afford this platform. Continuously one of the highest rated among reservation platforms. Reporting system. User permissions. You name it, Fare Harbor can do it.

Cons: There are only two things I can say I like the least - 1) FareHarbor would save a million man hours if they would offer the fareharbor credit card slider that connects to your phone, like Square. Having to manually enter all the credit card info when on-site for walkups or partial payments can slow me down considerably. and 2) More robust crew scheduling abilities. For example, I'd like my guests to be able to request specific tour guides - so ability to assign crew to specific customers would be very helpful for me.

I don't dislike the new reports, but I definitely like the old Legacy reports better. I don't use many reports in fareharbor but the ones I do, I prefer the older Legacy. The new reports are not showing any private or locked tours in reports.

Overall: Still getting benefits. Can't say enough about super responsive customer service. If you need something and they can do it, they will do it.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Bond, Thanks for taking the time to us a review! We really appreciate the candid feedback. If there's anything we can help with in the future, please don't hesitate to reach out. We're always available. Thanks again. Becca

transition was seamless, does what I need it to do, can do everything mobile I like that!

May 05, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pretty much does everything I want it to do. I call and ask and they can do it! Love that I can be completely mobile and do everything that I would on a desktop. That was a very important feature for me.

Cons: More complex then necessary in my opinion. Sometimes there are a million drill down options that seam unnecessary. Can't customize e-mail look either.

Overall: big selling points were that I can be mobile and do everything I need to do, mainly assign crew.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Jon, Thanks for the review! We're always looking for areas to improve and appreciate your feedback. Happy to hear that you've been enjoying running your business on-the-go! Love to hear it. If there's ever anything we can help with in the future, please don't hesitate to reach out. Thanks again, Becca

Life saver!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FareHarbor is extremely user-friendly, very functional, straightforward, and has wonderful customer service. We recommend FareHarbor to every boating company in the Santa Cruz Harbor and Monterey! I believe most companies have switched over to FareHarbor by now. Great FH employees and I love working with each and every one of them! FareHarbor has truly made our life at work much easier and we are very grateful for this system. Being able to customize the system to fit our unique company model has been very useful.

Overall: FH saves our office staff roughly 6 hours of work per day! Our customers now signup online more than over the phone. We have seen an increase in signups since using FH. Pulling reports for accounting, months end and year end is much easier. FH has reduced our phone conversation time with each customer drastically. On average, we used to spend 7 minutes on the phone per customer. On average we now spend 2 minutes. Booking private charters is now just a click of a button away. It used to take us 30 minutes to create a private charter on our old reservation system.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Allison! Thank you so much for the awesome review. It's been nothing but a pleasure to work with you guys, and we're so happy to hear you're loving the software and support. Those metrics on the amount of time you've saved as a company are excellent! Thanks again for sharing.

Hands down the best company to work with! Their customer service and efficiency is amazing! :)

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's user friendly interface makes things easy for me on a daily basis. It's also mobile friendly which allows me to check reports and help customers from anywhere!

Cons: I wish they had a POS system as well. That way we could have all of our merchandise on the same system.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Sam, Thanks for the great review! We appreciate you taking the time to leave us some feedback. (We agree - a POS system would be an awesome addition.) Happy to hear you're enjoying the ability to run your business from anywhere. If you ever need anything in the future, please don't hesitate to reach out! Thanks again.

FareHarbor is a life-saver!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FareHarbor is the single best software purchase I have made for my business. It has streamlined my whole booking procedure. I was using an antiquated system - trading countless emails with guests and chasing leads non-stop. FareHarbor is so much more efficient and saves me countless hours. Moreover, FareHarbor's software can be tailor suited to your individual business needs. FareHarbor has allowed me to capture all necessary customer information and forms upfront! In addition, as a web-based application, I can access my booking calendar from anywhere in the world that has internet connection - so I am always connected no matter where I go. However, the best part about FareHarbor is the customer support and help! There 24/7 phone support is amazing - and it's real people, not automated. When I transitioned to this new software, I relied heavily on the helpline support - they are fabulous! Also a special thanks to one of the customer representative in the Channel Development team who has worked so hard on my behalf training my agents on how to use the software system!! She is the best!

Vendor Response

by FareHarbor Holdings on May 07, 2017

Wow, Anthony! This review is awesome. Thanks for taking the time to leave us some feedback. We're so excited to hear that FareHarbor has helped streamline your business processes and that our customer support has been helpful! If you ever need anything in the future, please don't hesitate to reach out. Thanks again. Becca

Very user friendly

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly, staight to the point.

Overall: Easy booking tool

Vendor Response

by FareHarbor Holdings on May 07, 2017

Thanks for the review! We appreciate your feedback. Just as a reminder, we're always here to help, 24/7! If you have any questions in the future, please don't hesitate to reach out. Thanks again. Becca

Great customer support and value.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What we like most about the software is being able to customize basically everything to meet our needs. If they do not have something then they will have their programmers work with you and make it happen. Also the customer support is great. Someone is always available or returns a phone call very quickly with any questions we might have.

Cons: The only issue we have with the software might be the ease of use. But it is easily made up by someone from customer support being available to help answer questions.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Abby, Thanks for the review! We really appreciate your feedback and are happy to hear that you're satisfied with both the product and support. If you ever need anything in the future, please don't hesitate to reach out! Thanks again. Becca

Phenomenal service, ALWAYS there to help if I need any support at all. They even update my webpage!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The professionalism. All of my business correspondences with customers have increased in professionalism, whether it be the confirmations I send or a reminder text! It is all easy to do, and much less time consuming.

Overall: More sleep, less stress. And a more professional operation.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Brad, Thanks for the awesome review. We might steal the "more sleep, less stress" as our new slogan! We really appreciate your feedback, and are happy to hear customer support has been helpful for you. If you ever need anything in the future, please don't hesitate to reach out. Thanks again. Becca

I like how its free to use and I can easily partner with other companies

May 04, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the fact that the software is free to use for the vendors. We have a lot of things to do in order to run our tours and the software side is not one of the things where we want to spend very much time. I like that they agreed to build my website. I also like that I am able to book other tours more easily than ever before.

Cons: It's not very user-friendly at all. I don't have time to read the manual for this. I have to keep asking for help on how to set things up. Other interfaces that I've used have been user-friendly, but they weren't free to use. Fareharbor is building my website for free (which I appreciate), but it takes months to get a picture changed on my webpage ( they never let me know when my website was complete and it wasn't well made). I might be looking to switch soon if it doesn't get fixed.

Overall: it was free

Vendor Response

by FareHarbor Holdings on May 05, 2017

James, Thanks for the review. We appreciate your feedback! We understand how the software can feel overwhelming with the amount of features we have packed into one platform. Feel free to take advantage of our support line at anytime. We're always here to help. Thanks again for taking time to leave some feedback!

Awesome! Great features and service. Does everything I can image I want scheduling software to do.

May 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hard to pick just one but the exemplarily customer service and the customizability. I can't remember any other product I've worked with where it is so easy to get a tech support person on the phone who know the product so well as can help. The software is also easy to customize to our needs.

Cons: Some of the features aren't very intuitive to the end user such as how custom fields and discount codes are implemented.

Overall: Takes a lot off my plate for scheduling classes and events and gives a very professional internet interface for us.

Vendor Response

by FareHarbor Holdings on May 07, 2017

Seth, Thanks for the great review. We really appreciate the feedback and are very happy to hear our customer support team has been knockin' it out of the park. If you need anything in the future, please don't hesitate to reach out! We're always here to help. Thanks again! Becca

I LOVE using Fareharbor and appreciate the excellent customer service!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like EVERYTHING about Fareharbor! The software and the customer support is excellent! I use this for two businesses, charter fishing and shark diving in Hawaii, very easy and customer support is always a phone call away.

Overall: Scheduling multiple charter boats for sportfishing and also multiple boats for shark diving, 2 businesses, Fareharbor calendar makes scheduling, rebooking, cancelling, refunding, everything is perfectly simple to use.

Vendor Response

by FareHarbor Holdings on May 05, 2017

This is awesome. Thanks so much for taking the time to leave us a review. We're very excited to hear you love everything about FareHarbor - that's our dream!! Never hesitate to reach out if there's anything you need in the future. We're always here to help! Thanks again. Becca

They do what they say. It has certainly sped up and optimized our reservations.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use and dynamic updating. Keeping track of more than 70 vehicles when we are in daily sellout mode is paramount

Cons: .

Overall: Organization...Easy of use...real-time on time customer support

Vendor Response

by FareHarbor Holdings on May 05, 2017

Jeff, Thanks for the epic five-star review. We really appreciate it! We're so happy to hear the platform is working well for you - but please, never hesitate to reach out with any questions! Thanks again. Becca

Very satisfied with the customer service we receive.

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very visually appealing and very easy to navigate. The booking icons are very professional looking at there seems to be no way people would have a hard time using it.

Cons: On the back end, the confusing names for our boat rentals (resources), captains, etc. Hard to remember...just don't seem to make sense to us.

Overall: Great in my efforts to completely eliminate paper in our bookings processes.

Vendor Response

by FareHarbor Holdings on May 05, 2017

Thanks for the great review, Shannon! We really appreciate you taking the time to leave us some feedback. If there's ever anything you need, our support team is available 24/7! Never hesitate to reach out. Thanks again, Becca

FareHarbor and Support Staff are AWESOME! Ghostwalker Tours says: "You need this for your business"!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was a cast away from Zerve when they went out of business on July 4th, 2016, (busiest weekend of the year for tour companies). FareHarbor saved me by stepping in and setting up a new reservations system on my website immediately. They were very patient with me and walked me through the use of the new software and dashboard so I could get through that 4th of July. I was welcomed on board by everyone from the CEO all the way down to the brains of the outfit in Tech Support.
Anytime I had a question all I had to do was give tech support a call or drop them an email and they would respond immediately. I can not say enough about how great these new friends are!
I can only recommend that you seriously consider getting on board with them and get your business growing; mine did!

Vendor Response

by FareHarbor Holdings on May 05, 2017

Patrick! This review made our day. We're really excited to hear that you're happy with our Customer Support team. But we're even more excited to hear you call them new friends! We so appreciate your support. Thanks again. Becca

Very helpful

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It gets the job done and is easy to set up. The customer service is super helpful and always answers my questions

Cons: Sometimes it's not the easiest to figure out how to do things on my own. I appreciate how great the customer service is.

Vendor Response

by FareHarbor Holdings on May 05, 2017

Beth, Thanks for the review! We're always straddling the line between increasing our feature set and staying user-friendly, so we appreciate your feedback. If there's ever anything we can help with, no question is too small. Please feel free to reach out at anytime. Thanks again! Becca

Definitely game changing and very intuitive companion to my business.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it feels like it reflects the ins and outs of my daily operation and works like another appendage of everything. I honestly love the text message and email options.

Cons: I'm probably a bit of a different client in that I'm a solo operator and so tend to let everything "run itself" with very little intervention from myself as user. My daily use is simply checking reservations and if need be, rebooking and sending out text messages or emails. I personally do not process credit cards. But I also work directly with another tour business on a daily level who does use it more to full capacity with their multiple tour offerings and multiple users and they have no complaints.

Overall: Increased knowability and organization and some days it feels like the most organized part of the business.

Vendor Response

by FareHarbor Holdings on May 05, 2017

Thank you so much for the review Shannon! We appreciate all the thoughtful insight, and love to hear that FareHarbor has been a game changer for you. If you ever need anything in the future, please don't hesitate to reach out. Thanks again!

Awesome intuitive software that fits all of our needs

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily manages everything that our marina has to offer from boat rentals, dolphin tours, even slip rentals. The tech support is the best I have encountered in any industry.

Cons: Booking other affiliates is a little clunky at best and sometimes not possible. Every new employee has to be granted access which can be difficult with normal turnover. It would be better if they could just grant a universal access to anyone with our company to book our partners.

Overall: Easy to use, excellent at keeping everything organized.

Vendor Response

by FareHarbor Holdings on May 05, 2017

Chris, Thanks for the review! We love hearing feedback from our clients and appreciate you taking the time to leave some. Never hesitate to reach out with any questions in the future. We're always available. Thanks again. It's much appreciated!

Great Product but even better support.

May 04, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the Online calendar that can be displayed directly on our home page and the completely customizable features. Pair that with the best tech support department in the business and Fareharbor is a no brainer.

Cons: System has a very steep learning curve and the different areas where the functions are, can be hard to find.

Overall: Allows us to have a centralized place to hold all our tours and tour affiliates like TripAdvisor and Expedia!

Vendor Response

by FareHarbor Holdings on May 05, 2017

Nathan, Thanks for the awesome review! We appreciate you taking the time to leave us some feedback. We're happy to hear our support team has been taking care of your needs. Never hesitate to contact us with any questions! Thanks again. Becca

Superb customer service. The switchover service from Zerve to FH was off the charts superb.

May 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast, simple to access and view. Basic changes are easy. The price per transaction for the customer is some of the best around. Best of all is the phone support behind the software. My employees and guides seem to like how their delegate accounts work. I also like the Partnerships Program (but want to find a way to make sales more effective for us).

Cons: Going below the surface things get not so clean and easy. I know I can always call customer support and they will help. But it should be easier to navigate. Sometimes the help menu solutions don't fully match up with problems.

Vendor Response

by FareHarbor Holdings on May 05, 2017

Julian, Thanks for the review! We really appreciate it. We're always trying to find the right balance between feature-rich and user-friendly, and appreciate your feedback. Never hesitate to reach out with any questions. Thanks again, Becca

Great Tour Booking Software

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Organized, efficient. Fareharbor has changed our life. We make so much more money with the implementation

Cons: We wish it was less of a fee to our customers but everyone needs to get paid.

Overall: organization of customers and payments

Vendor Response

by FareHarbor Holdings on May 05, 2017

Gabe, Thanks for the awesome review! We appreciate you taking the time to leave us some feedback and are SO stoked to hear the platform is helping your business succeed. If you ever need anything, please don't hesitate to reach out. Thanks, Becca

Fareharbor is great! Any time I have questions or need support they are always quick to answer.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use! Our guests like being able to book directly online. I like the fact I can check bookings any time from my tablet or phone.

Cons: I like how you get emails for confirmed bookings. I wish I could get text or app notifications for bookings.

Vendor Response

by FareHarbor Holdings on May 04, 2017

Thanks Lauren for the review! We appreciate your feedback. Text and app notifications would definitely be a nice addition in creating the ultimate on-the-go business manager. If there's ever anything we can help with, please let us know! We're available 24/7. Thanks again, Becca

The team is great when I have issues, but the call center is lacking (compared to zerve)

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the look of the calendar and how you can see if the message to guests are delivered/open- very helpful

Cons: The lack of control over campaigns. I wish we could make a promo code that was valid for an item on fridays but not saturdays without having to add a whole season of availability dates

Vendor Response

by FareHarbor Holdings on May 04, 2017

Kelly, Thanks for taking the time to leave FareHarbor a review. We really appreciate your feedback. We're always looking for ways to improve, and appreciate these suggestions! Thanks again. Becca

Positive

May 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cost of the software is what I like the best. Thought it would be an issue for customers to pay the per ticket fees, but that doesn't seem to be the case.

Cons: Reports not detailed enough. We have a difficult time trying to see when deposits are made and how they are reported as broken down. Need more detail.

Vendor Response

by FareHarbor Holdings on May 04, 2017

Donald, Thanks for the review, we appreciate it! We've been working on adding detail, detail, detail to the recently released Advanced Reports, but we're always looking for feedback. Thanks again, Becca

I've used 3 other ticket processing software and Fare Harbor is definitely the best.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works. It is 100% stable. Easy reporting. Easy for my staff to use and easy for our customers to use. And, they have GREAT customer support.

Cons: Its the most expensive of the various ticket processing programs that we have used, but I in this particular case, you get what you pay for. Its expensive, but its worth it.

Vendor Response

by FareHarbor Holdings on May 04, 2017

Thanks for the review Chuck! We appreciate your feedback and love seeing the word 'easy' pop up in your review. Never hesitate to reach out if you need anything - we're available 24/7! Thanks again. Becca

it is always a pleasure to call and work with everyone.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate, I can get up every morning and just open fareharbor and all is set for me for the day. I can go in and change whatever I need at anytime.

Cons: There is nothing I like least about this software. Whenever I need help i just pick up the phone
and i can get all the help i need.

Overall: Not having to answer the phone all day long.

Vendor Response

by FareHarbor Holdings on May 03, 2017

Christy, Thanks for the 5-star review! We really appreciate you taking the time to leave us some feedback. Keep on calling us anytime you need assistance! We're always here to help. Thanks again. Becca

The customer service is fantastic

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to reach a support person quickly no matter what time of day. Always ready to help with our account

Cons: Sometimes need help setting up new features but they are always quick to help. Multiple tax rates for each item would be hepful

Vendor Response

by FareHarbor Holdings on May 03, 2017

Thanks for the review Chris! We really appreciate you taking the time to leave us some feedback. We're so happy to hear that our customer service has been helpful. Never forget we're available 24/7! Thanks again. Becca

I started with Fareharbor, tried another service, and happily returned to Fareharbor. Best Choice!

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pros are speed, flexibility, and customer service. Truthfully, the customer service is what distinguishes Fareharbor and got me to return.

Cons: With all the features they offer, the interface can be difficult. However, the customer support team can always get you set up pretty quickly.

Overall: Strong customer service and a robust product are what distinguishes Fareharbor from the competition.

Vendor Response

by FareHarbor Holdings on May 03, 2017

Etai, Thanks for the great review! We appreciate your feedback. We're especially happy to hear that our customer service has been up to par - that's always our goal. Never hesitate to reach out with any future questions. Thanks again. Becca

Smooth implementation even with lots of customization and great support.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, the screens and layout is easy to navigate, easy to learn and become proficient.
Customization capability. Reports. Automatic confirmation and reminder emails, tracking of employee input and customer communications. Canned messages make keeping our customers up to date on their activity easy and efficient.

Cons: Sometimes it loads slowly. Would like to be able to create and send customer satisfaction survey in Fare Harbor without needing a third party. Would like to be able to transfer invoice to QuickBooks.

Overall: Efficiency and a professional image.

Vendor Response

by FareHarbor Holdings on May 03, 2017

Lindsay, Thanks for the review and the thoughtful feedback! We really appreciate it. We're happy to hear you're enjoying the software and hope you'll always reach out if there's anything you have questions on. Thanks again. Becca

Great team of people! So nice and they smell good too!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps us to automate stuff and ultimately make more money as we scale our business into world domination mode.

Cons: It would be great if we could have a web version of our wavers for clients to sign. Also, to have some more ecommercy (Think Shopify) functionality would be cool.

Vendor Response

by FareHarbor Holdings on May 03, 2017

Keith, Thanks for the review! We appreciate the feedback and are happy to hear that someone has finally noticed that we smell nice. Remember the little guys when you reach world domination, okay? Thanks again! Becca

Overall, working with FareHarbor has been a pleasure. Very happy with their support team.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's usually easy to figure things out yourself, but if you have questions there is always someone who can help you figure out what you need to be done.

Cons: We've had a couple glitches with API Mapping, but the problem has seemed to be fixed. Hasn't happened in a while.

Vendor Response

by FareHarbor Holdings on May 03, 2017

Nick, Thanks for the great review. We really appreciate your feedback and are happy to hear the support team has been an asset to you. If you need anything in the future, please don't hesitate to reach out. Thanks, Becca

Developed from the bottom up, from those who know tourism and our needs.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly on both the front and back end. While learning how to manipulate more on our own our dedicated Fare Harbor account manager is very patient, responsive, and providing education on how we can best maximize the benefits of their product. Website design/maintenance is included!

Cons: That I have not had enough time yet to fully maximize the tools on the back end- campaigns and reports.

Overall: Ease of use for our customers and our back end, time savings, maximizes our prebookings.

Vendor Response

by FareHarbor Holdings on May 03, 2017

Kris, Thanks for the awesome review! We appreciate your feedback and love hearing that your Account Manager has been helpful. If you need anything in the future, please don't hesitate to reach out. Thanks, Becca

Customer Support is great

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: F.H. has a phone number where you can talk to their Customer Support. This is much better than just an email service. Also, while talking to Customer Support, they can look and see the screens as you step through them.

Cons: There is no ad hoc reporting feature where you can design your own reports. The "canned" reports do not allow you to slice and dice data for your specific need.

Vendor Response

by FareHarbor Holdings on May 03, 2017

Thanks Jeffrey for the review! We appreciate you taking the time to leave us feedback. We're glad to hear you're taking advantage of our support team. Call us anytime! We hope our recently released Advanced Reports will help you slice and dice the way you need to. If you have any questions about using the Advanced Reports, please contact us any time. Thanks again. Becca

High quality, responsive expertise from a dedicated staff.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of contact, ability to solve questions with one call (or email), friendliness and a genuine interest in making the end user experience seamless.

Cons: There so nothing I dislike about this software. It is everything we could have hoped for and does every we need.

Vendor Response

by FareHarbor Holdings on May 03, 2017

Brian, Thanks for the thoughtful review! 'Seamless' is our favorite word and we work super hard to deliver a seamless experience on both the front end and back end. We're very happy to hear that's been your experience. If you ever need anything, please don't hesitate to reach out! Thanks, Becca

From the moment we signed on, it has been a true pleasure working with the staff at Fare Harbor!

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The calendar and the ease of use of the software. I have to make changes and add events every day so I appreciate the fact that is so simple to make changes and additions.

Cons: There is really nothing I do not like about the Fare Harbor software. We have only been using it for a few months, but everything is running perfectly so far!

Vendor Response

by FareHarbor Holdings on May 03, 2017

Tami, Thanks for the awesome review! We really appreciate you taking the time to leave some feedback. Please reach out if there's anything we can help with in the future! Thanks, Becca