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About Cloud Contact Center

Our Intelligence-Driven Cloud Contact Center includes all the tools you need, and it is driven by the industry's most advanced reporting and analytics engine which brings big-data enterprise analytics capabilities to the contact center. Utilizing our own VitalSigns, your contact center can aggregate, analyze and report on data from ANY data source across the contact center or enterprise. This includes ACD, IVR, call recording, CRM, ERP, financial, inventory, support ticket data and more.


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