--- title: "NobelBiz OMNI+ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NobelBiz OMNI+ Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/160307/Cloud-Contact-Center/" page_type: "product" language: "en" --- # NobelBiz OMNI+ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) NobelBiz OMNI+ ## What is NobelBiz OMNI+? An innovative approach to contact centers: from a one-of-a-kind carrier-of-carriers network to a fully remote-capable omnichannel contact center software designed for the age of social media. NobelBiz is a leading contact center as a software company run by people from the industry for the industry. Offering: carrier network, all-in-one software, local caller ID solution, TCPA compliance, and STIR/SHAKEN attestation solutions. ## What is NobelBiz OMNI+ used for? [Contact Center](https://www.capterra.com/contact-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NobelBiz OMNI+?[Manage this product listing](https://www.g2.com/products/nobelbiz-omni/claim_requests/new?auto=true) ## NobelBiz OMNI+ Overview Updated September 2026 AI summary NobelBiz OMNI+ offers businesses of all sizes a cloud-based solution for managing call and contact center operations. Covering core functions such as call distribution, monitoring, recording, scripting, and analytics, it supports both inbound and outbound activities. Optional features include blended call handling and multiple dialer modes, with deployment options for web, Mac, and Windows environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NobelBiz OMNI+ 0.0 VS. [### CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $25 per user, per month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (271) Value For Money 0.0 (0) Value For Money 4.2 (239) Customer Service 0.0 (0) Customer Service 4.3 (249) ## NobelBiz OMNI+ alternatives [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Highest Rated [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132852/Talkdesk/) ## FAQs about NobelBiz OMNI+ Overview ### What company size and specific industries is NobelBiz OMNI+ built for? NobelBiz OMNI+ is designed for fully remote and physical contact centers, including small to large BPOs and inbound or outbound support and sales teams. It fits organizations that need contact center software and carrier solutions for customer service, sales, and outsourcing operations. Features and Usability ### What are the key features of NobelBiz OMNI+? NobelBiz OMNI+ offers inbound and outbound call center tools, including automatic call distribution, predictive dialer, progressive dialer, and manual dialer. It also includes IVR, call logging, call recording, call monitoring, call scripting, queue management, real-time chat, and reporting/analytics for campaign and quality management. Integrations ### Which third-party tools and platforms does NobelBiz OMNI+ integrate with? NobelBiz OMNI+ integrates with Awaken and Balto. Getting Started and Support ### What training and onboarding options does NobelBiz OMNI+ offer? NobelBiz OMNI+ provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation gives written reference material for later review, and videos offer visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does NobelBiz OMNI+ offer? NobelBiz OMNI+ provides 24/7 live rep support for users who need direct assistance at any time. No reviewer feedback about support quality is available, so user experience with response times or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) NobelBiz OMNI+ includes **Call Logging** and **Call Monitoring**, giving teams clear records of customer interactions and better visibility into live or completed calls. However, it does not offer **Call Center Management**. Instead, it provides other highly rated features such as **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**). These features help businesses review conversations, track performance trends, and route calls more efficiently, allowing teams to improve service quality and handle customer demand with more consistency. Alerts/Escalation System alerts about the need to escalate an issue or request Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance NobelBiz OMNI+ 20 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $25.00 ## Integrations [ Balto](https://www.capterra.com/p/169149/Balto/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.