--- title: "ETS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ETS Software - reviews, pricing plans, popular comparisons to other Automated Testing products and more." source_url: "https://www.capterra.com/p/160319/ETS/" page_type: "product" language: "en" --- # ETS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ETS ## What is ETS? ETS allows you to take agile approach to the way in which you service your customer base via your IVR. ETS replicates real-world call, monitoring and analysing the outcome of each call to ensure your customers are receiving the experience you (and they!) expect. Check system capacity with our load test feature, deploy new iterations to your voice infrastructure with ease using our functional testing option and then proactively monitor your service and be alerted by ETS if something goes wrong. ## What is ETS used for? [IVR](https://www.capterra.com/ivr-software/)[Automated Testing](https://www.capterra.com/automated-testing-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1280 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ETS?[Manage this product listing](https://www.g2.com/products/ets/claim_requests/new?auto=true) ## ETS Overview Updated September 2026 AI summary ETS is an IVR platform for organizations managing voice and communications systems, offering call center management, call routing, monitoring, and recording. Suitable for businesses of all sizes, it supports multiple scripts, phone key input, text to speech, chat, and real-time analytics. ETS is available via cloud, web, or Windows, with API integration and live online training options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ETS 5.0 (1) VS. [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $1280 Per Feature, Per Month Starting Price $79 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (698) Value For Money 4.0 (1) Value For Money 4.5 (678) Customer Service 4.0 (1) Customer Service 4.6 (648) ## ETS alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (887)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253222/DeepCall/) ## FAQs about ETS Overview ### What company size and specific industries is ETS built for? ETS is designed for contact centres and system integrators of any size that need testing for unified communications, IVR configurations, and telephony infrastructure. It suits organizations managing voice and communications systems rather than general business users, making it a fit for technical teams in telecommunications-related environments. Features and Usability ### What are the key features of ETS? ETS offers call center management with call routing, call monitoring, call recording, call reporting, and IVR for handling inbound calls. It also includes call scripting, multiple scripts, phone key input, chat/messaging, real-time analytics, text to speech, and an API for system integration. Getting Started and Support ### What training and onboarding options does ETS offer? ETS provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written material for self-paced reference, feature review, and step-by-step guidance when needed. Getting Started and Support ### What customer support options does ETS offer? ETS provides phone support for customer assistance. No reviewer feedback about support experience is available, so the support quality, response times, and helpfulness of that channel cannot be described here. ## Features AI summary Based on 558 Automated Testing reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) ETS supports **Call Center Management** and **Call Routing**, giving teams the tools to oversee call operations and direct callers to the right destination more efficiently. However, it does not include **Automatic Call Distribution**. Instead, it offers **Call Monitoring** (**44%**) and **Call Recording** (**46%**), which still provide useful oversight and documentation for customer interactions, helping businesses improve service quality, review agent performance, and manage call handling more consistently. API Application programming interface that allows for integration with other systems/databases Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Reporting Track and report on all incoming and outgoing calls Call Routing Sends voice calls to a specific queue based on predetermined criteria ETS 12 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Chat/Messaging: Communicate using direct chat or messages within the system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Analytics: Analyze and gain insights into data in real-time - Text to Speech: Turns text into natural sounding speech --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $1,280 Per Feature,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DO Dara O. Managing Director Telecommunications ### "Excellent SAAS system that allows us to test and monitor our incoming circuits / customer experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 13, 2017 Using ETS we've been able to solve a few ongoing issues with capacity from our suppliers. When load testing with ETS we discovered that we were not being provided with the capacity that had been sold to us. Once we we showed the results to our suppliers this was quickly rectified and we then tested again using ETS and were happy with the results. Also we are now monitoring our inbound revenue generating numbers to ensure that they are available and if there are any problems ETS alerts us before our customers have issues and it affects our revenue. Pros It's really easy to use, it's not just for highly technical staff. Their approach to pricing allows us to use our own people for testing rather than pay for consultancy we don't require and we can test as much as we like without getting hit with additional costs. Cons Currently there isn't any web chat testing features, although we have been told this is in development and will be released into the product soon and will be included in the current pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.