# ETS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ETS Software - reviews, pricing plans, popular comparisons to other IVR products and more. Source: https://www.capterra.com/p/160319/ETS/ --- # ETS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ETS ## What is ETS? ETS allows you to take agile approach to the way in which you service your customer base via your IVR. ETS replicates real-world call, monitoring and analysing the outcome of each call to ensure your customers are receiving the experience you (and they!) expect. Check system capacity with our load test feature, deploy new iterations to your voice infrastructure with ease using our functional testing option and then proactively monitor your service and be alerted by ETS if something goes wrong. ## What is ETS used for? [IVR](https://www.capterra.com/ivr-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1280 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ETS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.occam.global/&name=ETS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ETS 5.0 (1) VS. [### VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting Price $1280 Per Feature, Per Month Starting Price $1.1 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (698) Value For Money 4.0 (1) Value For Money 4.8 (678) Customer Service 4.0 (1) Customer Service 4.8 (648) ## ETS alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [MyOperator](https://www.capterra.com/p/159433/MyOperator/) [4.2 (69)](https://www.capterra.com/p/159433/MyOperator/reviews/) Starting price $15000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [uContact](https://www.capterra.com/p/115213/uContact/) [4.5 (81)](https://www.capterra.com/p/115213/uContact/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about ETS Overview ### What company size and specific industries is ETS built for? ETS is designed for contact centres and system integrators that need testing for unified communications, IVR configurations, and telephony infrastructure. The target audience spans organizations of varying sizes, especially teams managing complex communication environments and technical integrations in customer service and telecom-related operations. Features and Usability ### What are the key features of ETS? ETS offers call center management features including call routing, call monitoring, call recording, and call reporting. It also includes IVR, phone key input, and call scripting with multiple scripts, plus chat/messaging, API access, real-time analytics, text to speech, and monitoring functions. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does ETS offer? ETS provides live online sessions and documentation to support team training. Live online sessions allow guided instruction with an instructor, while documentation gives written reference material for self-paced review of setup steps, features, and common tasks. Getting Started and Support ### What customer support options does ETS offer? ETS provides phone support for customer assistance. ## Features AI summary Based on 555 IVR reviews Not all IVR products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) ETS supports **Call Center Management** and **Call Routing**, giving teams the tools to oversee call activity and direct callers to the right destination more efficiently. However, it does not include **Automatic Call Distribution**. Instead, it offers **Call Monitoring** (**44%**) and **Call Recording** (**46%**), which help businesses track agent performance, review customer interactions, and improve service quality over time, providing teams with better visibility into daily call operations. API Application programming interface that allows for integration with other systems/databases Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Reporting Track and report on all incoming and outgoing calls Call Routing Sends voice calls to a specific queue based on predetermined criteria ETS 12 features Application programming interface that allows for integration with other systems/databases Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Communicate using direct chat or messages within the system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Analyze and gain insights into data in real-time Turns text into natural sounding speech Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $1,280 Per Feature,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DO Dara O. Managing Director Telecommunications ### "Excellent SAAS system that allows us to test and monitor our incoming circuits / customer experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 13, 2017 Using ETS we've been able to solve a few ongoing issues with capacity from our suppliers. When load testing with ETS we discovered that we were not being provided with the capacity that had been sold to us. Once we we showed the results to our suppliers this was quickly rectified and we then tested again using ETS and were happy with the results. Also we are now monitoring our inbound revenue generating numbers to ensure that they are available and if there are any problems ETS alerts us before our customers have issues and it affects our revenue. Pros It's really easy to use, it's not just for highly technical staff. Their approach to pricing allows us to use our own people for testing rather than pay for consultancy we don't require and we can test as much as we like without getting hit with additional costs. Cons Currently there isn't any web chat testing features, although we have been told this is in development and will be released into the product soon and will be included in the current pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.