Callback Tracker

Callback Tracker

5 / 5 3 reviews

Who Uses This Software?

The Callback Tracker is an essential tool for any business that promotes its services online.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Callback Tracker
  • callbacktracker.com/
  • Founded 2012
  • United States

About Callback Tracker

Callback Tracker is a smart click to call communication tool that converts your site visitors into leads. Our customizable widget hovers neatly over your site and provides visitors with a click to call request form. Online Dashboard provides - call recordings, logs, source tracking, light CRM, Google Analytics Integration. With Callback Tracker, you are offering your visitors flexible and accessible support, while transforming them into happy customers.


Callback Tracker Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

Callback Tracker Reviews Recently Reviewed!


Thank You Call Back Tracker

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.

Cons: I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.

Overall: A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.

A clever, useful call back widget

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: * Love the visual CTA and presence on website

* Love the convenience for customers

* Love how their team listens to customers

* Love the fact they have added goal tracking etc

Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.

Cons: There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!

Overall: A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.

Excellent value packed full of features.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support team was very responsive and was willing to make certain customization's to meet my business needs.

Cons: I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.

Easy to Install and Use. Great custom features.

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Fast installation. Works every time. Email updates of calls, missed calls, and recordings. Easy way to improve user experience with not much effort.

Cons: not much. the little room for improvement is constantly being addressed.