Who Uses This Software?

SMB's, Mid-size


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $365.00/one-time
  • Pricing Details
    Pro - $365/month Pro+ - $1200/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CustomerSure
  • www.customersure.com/
  • United Kingdom

About CustomerSure

CustomerSure is a customer feedback software that provides customer insights through automated surveys and data analysis


CustomerSure Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

CustomerSure Reviews

Overall I highly recommend this app

Mar 14, 2013
5/5
Overall

Comments: One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer. Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out. Installing the app was painless (especially for someone like me who knows so little code). Setting up the dashboard and the survey were easy to do. Within 24 hours of set-up, I was getting immediate feedback from visitors. Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in. Overall I highly recommend this app as a way of connecting with your customers after a transaction. Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.

This app puts you in control of your customer service

Mar 14, 2013
5/5
Overall

Comments: This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.

A real force multiplier

Mar 14, 2013
5/5
Overall

Comments: So many apps are clunky and difficult to integrate for those of us with no web master skills. CustomerSure couldn't have been easier. I'm sure it's going to be a real force multiplier for us.

I love CustomerSure

Mar 14, 2013
5/5
Overall

Comments: I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

One of the BEST apps

Mar 14, 2013
5/5
Overall

Comments: One of the BEST apps we have used in our store, very easy to use and it gives back a LOT of useful information and costumers insights. If you are serious about e commerce you should have this app.

Prompt and professional

Mar 14, 2013
5/5
Overall

Comments: I received a very prompt and professional service. I was very impressed by the way CustomerSure handled my problem, the advice Guy gave me was excellent, thank you.

Great service

Mar 14, 2013
5/5
Overall

Comments: Chris Stainthorpe at CustomerSure was incredibly helpful and solved any problems we were having, he was very patient and provided quick and easy solutions. Very pleased with the service provided.

Looking forward to using it again and again

Mar 14, 2013
5/5
Overall

Comments: Everything I saw impressed me. I am looking forward to using it again and again.

Gets better and better

Mar 14, 2013
5/5
Overall

Comments: What can I say? Fell in love with the product when I first learned about it and it gets better and better - seemingly every week. Customer support has been excellent - often proactively solving issues before I have been able to report them. Definitely a company that is so confident in their product that they use it themselves to improve their own service. Good one guys.

Speedy!

Mar 14, 2013
5/5
Overall

Comments: I have never had customer service as speedy, efficient and proactive as the service at Customersure. I can not sing their praises enough. So helpful and friendly.

Gold standard

Mar 14, 2013
5/5
Overall

Comments: Not only were the service levels great but everyone involved went beyond what one would expect from a supplier. CustomerSure really offer a Gold standard in customer care.

A real force multiplier

Feb 18, 2013
5/5
Overall

Comments: So many apps are clunky and difficult to integrate for those of us with no web master skills. CustomerSure couldn't have been easier. I'm sure it's going to be a real force multiplier for us. (From apps.shopify.com/customersure - Hungry Globtrotter)

CustomerSure is slick

Oct 01, 2012
5/5
Overall

Comments: CustomerSure is slick, it integrates with our company branding really well and is easy to use.

100% recommend this app

Mar 18, 2012
5/5
Overall

Comments: I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app. from apps.shopify.com/customersure - getbusystore

Great application for centralising your customer service

Jan 19, 2012
5/5
Overall

Comments: This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns. (From apps.shopify.com/customersure -MoreTVicar)