--- title: "Aspect Workforce Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Aspect Workforce the right Call Center Workforce Management solution for you? Explore 251 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160354/Alvaria/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Aspect Workforce 4.2 (251) [View alternatives](https://www.capterra.com/p/160354/Alvaria/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Aspect Workforce Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews JS Jeremiah S WFM Administration Associate AnalystManagement Consulting, 10,001+ employeesUsed the software for: 1-2 years. “I really came to rely upon it's robust scheduling abilities allowing me to do group edits of agent's schedules.“ November 25, 2024 CH Cinda H Workforce Optimization CoordinatorTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I don't like that PTO balances can't be integrated with ADP.“ September 13, 2022 JS Jeremiah S WFM Administration Associate AnalystManagement Consulting, 10,001+ employeesUsed the software for: 1-2 years. “This really helps make quick work of making sure we have people where we need them, when they're needed.“ November 25, 2024 YY Ye Y Managed ServiceInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “it is an expensive solution.“ September 30, 2021 JS Jeremiah S WFM Administration Associate AnalystManagement Consulting, 10,001+ employeesUsed the software for: 1-2 years. “I also really came to appreciate the real-time analytics and report generation features of Alvaria Workforce.“ November 25, 2024 JM Joseph M Scheduling Coordinator, Workforce analystApparel & Fashion, 10,001+ employeesUsed the software for: More than 2 years. “Overall I think it's a great product, one that is efficient and has room for improvements still.“ November 30, 2024 ## Showing most helpful reviews Showing 1-25 of 251 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cory H. Senior Business Analyst Insurance Used the software for: 2+ years ### "I've used Aspect for Realtime, scheduling, forecasting, IDP, and vendor management. " April 24, 2018 4.0 Pros It is very comprehensive. I've used it for reporting and Realtime, scheduling, forecasting, IDP, and vendor management of our agents. Cons it is complicated to set up. The revert button is too close to the save button. It is difficult to get the data feeds from our BPO/Vendor partners. Review Source Response from Alvaria April 25, 2018 Cory, Thank you for your review of Aspect Workforce Management. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team Ramon C. Manager Project Outsourcing/Offshoring Used the software for: 2+ years ### "Wow excellent software " September 15, 2018 5.0 Pros Very like it, I use it for many years, I miss this dialer, and all the functionallity . Very good platform Cons Nothing to said very comfortable with everything Review Source Response from Alvaria September 18, 2018 Ramon, thanks for taking the time to review Aspect Workforce Management and for the high rating! We are so glad to hear that you like the solution and will pass this feedback on to our product teams. Thanks, Aspect Software VR Verified Reviewer Call Center Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Aspect review" December 27, 2018 1.0 Aspect is horrible. We switched from on premise to hosted and then were told we needed to update our WFM but of course that came with a price. I would not recommend Aspect to anyone. Pros There is nothing positive to say. We have struggled with the system especially since we transitioned to hosted solution. Cons It does not give us everything we need. We have APM and have never been able to use it because the numbers have always been wrong. Review Source Response from Alvaria January 2, 2019 We are sorry that you have had such a bad experience with Aspect. We would like to make it right and have you talk to one of our product managers. I've provided my contact details so that I can connect you with the right folks at Aspect that can help get things back on track. Thank you for your honest feedback. We really appreciate it. -Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com Gabriel O. GRP Analyst Telecommunications Used the software for: 2+ years ### "Make things easier" November 13, 2018 4.0 It's a pretty nice tool, I really like it and use it every day. Pros I can have historical data to run actual information and have an accurate view for the future. Cons It has a lot of functions and it's difficult to understand some of them. Review Source Basilio P. Client Technical Support Sr. Specialist Computer Hardware Used the software for: 2+ years ### "Aspect Workforce Management" April 10, 2019 4.0 I think that's good, but needs some polish to works fine. Pros I use to used it to track my vacations, meeting hours and schedules in general. I think that is easy to use, but sometimes you can't find what are you looking for in the first try. Cons Sometimes, when you want to see some information (reports), you got to try several times, because it has loading problems. In the other hand, some information appear duplicated, like vacations request and is hard to correct it. Review Source Luis L. Soporte Tecnico Computer Hardware Used the software for: 2+ years ### "bad software" September 16, 2019 3.0 I like this aplication to make the schedule management is a perfect aplication. Pros The application is flexible to customize in your house or view any information about the request. You can access to RTA. Best software for schedule management. Cons The aplication sometimes has slow performance also this aplication has a problem, Automatic log outs Review Source Kegan L. Account Development Manager Computer Software Used the software for: 1-2 years ### "Easy to track" August 21, 2018 5.0 Pros I felt like it was easy to use and know what I was scheduled for. Cons I wish it was more friendly to request and my scheduled change. Review Source Response from Alvaria August 24, 2018 Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will forward it on to our product team. Thanks again! karen A. tech support Computer Hardware Used the software for: 2+ years ### "easy tool to check the thanking of each agent" April 30, 2019 4.0 Pros 1\. I can check my shift in of every week 2. We can verify the request viewer of our manager 3. this tool give us the Agent productivity of each one 4.this tool has a filter to select the date range and Statistics Cons 1\. We can't modify the schedule editor because it's necessary a high level of authorization. Review Source Kevin U. Workforce Analyst Outsourcing/Offshoring Used the software for: 2+ years ### "Aspect User" September 1, 2018 4.0 I like this software of all wfm tools. Pros The reporting of this tool is so easy to use. Data is easy to understand Cons RTA, because of sometimes it can be confusing Review Source Response from Alvaria September 4, 2018 Kevin, thank you for taking the time to review Aspect Workforce Management. We will forward this information on to our product team for review. -The Aspect Team Amir K. Directeur des opérations Used the software for: Less than 6 months ### "Amazing products" June 6, 2018 5.0 More effeciency and more margin wins. Pros Easy use and the good performance, I'm happy to use the solution. Try this solution is make me feels more easy to staff our agents with a complex customers forcasts. Cons No, all is good in this solution, dashboards, analytics, using, all is working well and i didn't retreive a least about this solution, good work ! Review Source Response from Alvaria June 7, 2018 Amir, thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team AM Anne M. Source of Support Airlines/Aviation Used the software for: 6-12 months ### "Easy and smooth" November 22, 2024 5.0 Overall it's easy and manageable. I would recommend. Pros Easy ability to update and adjust schedule blocks Cons I haven't run into any issues that would cause me to say there is something i like least. Review Source SR Stefanie R. Sr. Analysts, Applications & Technology Support Airlines/Aviation Used the software for: 2+ years ### "The overall experience with the tool has been positive allowing us to support a virtual workforce." May 7, 2017 4.0 Configurable, robust, and integrated tool with Performance Management and Quality Management. Forecasting and real time management of agents. Pros The system if very configurable and you are able to run rules against the business specific needs by various teams or work groups. System is robust from the backend of the tool. The system is very stable and runs with out issue on the WFM product. Being configurable adds to the complexity of the system, so this inherently lowers the ease of use of the product as rules have various touch points. Cons The architecture is older, reporting capabilities need upgrading. The ability to support a multichannel environment and run the scheduling of agents around the specific real time rules is in need of work and capabilities. Would like to see additional roles available to allow access to different parts of the system instead of being held to 3 basic categories. Integrations and support of the various products are often supported by different groups and cross knowledge when needing support of the tools can be a challenge. Review Source Response from Alvaria June 14, 2017 Thanks Stefanie for the positive and constructive feedback. We look forward to continuing to work with your team to implement WFM multi-channel functionality and our newest versions of Performance and Quality Management capabilities. -The Aspect Team KW Kris W. Sr. Manager WFM Telecommunications Used the software for: 2+ years ### "Aspect is King of the Ring!" July 30, 2019 4.0 Rocky at times, but as of the recent change in ownership, we have only had good experiences and interactions. Pros Love the new Multi-Channel features that were rolled out with version 18. The flexibility available within the product allows for out of the box thinking, and features that are able to solve for challenges that are unique to an organization. User administration and system automation are key functions that are of great use. Cons Ease of use in terms of WFO. Some of the layouts are not as simple and intuitive as they could be, especially when it comes to the agent dashboards. Creating a better experience for the agents would really assist in the adoption of WFO's use from an agent perspective. Reason for choosing Aspect Workforce The robust features it offers, and the price. It was the most cots effective, as the many integrations of customized software's makes it very cost prohibitive to move. Review Source VR Verified Reviewer tech support Computer Hardware Used the software for: 2+ years ### "Aspect" September 22, 2020 4.0 it is very good for manage the attendance and schedules. Pros easy to understand how to use and how to configure. the graphics are friendly and the color options have all the necessary. Cons The integration with the data base need a good understanding of the application and the resources than will be using to avoid configuration issues. Review Source LD Lara D. Manager, Capacity Planning Banking Used the software for: 2+ years ### "eWFM review" November 13, 2018 4.0 Pros I have been using one version of it or another for the past 25 years. I know it and can navigate around it and can optimize my use of it for most things I need. Cons Navigation could be improved. If I have to change something about my forecast run, I would like to NOT have to exit out back to some other area... I want to just lick or be able to open another window even if I am in the middle of creating a run. The latest version has issues with the ID Timeline navigating slowly and after several months there is no solution at hand. I would also like alternative ways to determine schedule optimization (e.g. for the trial schedule I have created - even if done manually, optimize the place of the shifts and breaks before I start assigning). Review Source Response from Alvaria November 15, 2018 Lara, thank you for your review of Aspect Workforce Management. We love hearing from long time customers and appreciate your feedback on the navigation. One of our product managers will reach out to you soon to follow up. Thanks, The Aspect Team PH Pauline H. Workforce Management Analyst Telecommunications Used the software for: 2+ years ### "Great Scheduling Software!" December 11, 2018 4.0 The biggest pro to any Aspect software is their dedicated customer support who are always helpful, polite and more often than not go above and beyond. Anytime I've called with a question, even more difficult ones, the support were able to help and always took the time to explain things. Pros The integration of forecasting and real time data into one software that allows me to schedule 100s of employees ensuring we are meeting our client requirements. Cons Although contacting customer support always results in a positive experience, the help files themselves in the program do nothing more than describe sections of the software without explaining how they could be used practically. Review Source Response from Alvaria December 12, 2018 Thank you for the detailed review of Aspect Workforce Management! We appreciate your feedback and will forward it on internally. -The Aspect Team JH Jesse H. Manager Airlines/Aviation Used the software for: 2+ years ### "Software that meets our needs" July 31, 2019 5.0 Pros This tool allows the flexibility to configure a vast amount of options that meet the needs of our complex time off programs for our remote workforce. Cons System capability to handle the volume of request for our contact center and number of requests that are essential for our schedule work-life balanced culture of a remote workforce. Review Source CH Cinda H. Workforce Optimization Coordinator Telecommunications Used the software for: 2+ years ### "Alvaria Workforce Review" September 13, 2022 5.0 Pros Alvaria Workforce is a great tool that has made scheduling, forecasting and employee management a breeze. The tool is easy to use and to train on. Cons I don't like that PTO balances can't be integrated with ADP. Review Source LR Lori R. Sr. Manager of WFM Hospital & Health Care Used the software for: 2+ years ### "Scheduling function is the best except for schedule creation. Forecasting needs to be easier" May 7, 2017 5.0 Working to automate scheduling processes and make the schedulers and agents life easier in the contact center. Pros The scheduling module, RTA and Empower work really well for our organization. These are the best I have seen out there. Cons The schedule creation functionality is very difficult to utilize and the forecasting functionality also is not easy to use. Verints forecasting functionality is a lot easier to use. Review Source Response from Alvaria June 14, 2017 Thank you for taking the time to review Aspect Workforce Management. We are thrilled to hear that the "scheduling function is the best", and also appreciate your constructive feedback on the forecasting. We have forwarded all of your comments on to our internal teams so we can continually improve how we serve you. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team Added note: We are working on new forecasting and scheduling elements in our web interface. Your Account Team can help provide you with information on this. JC Jack C. Workforce Analyst II Banking Used the software for: 2+ years ### "I use eWFM daily as well as my team. It is a great system to manage the agents and manage the day. " May 8, 2017 5.0 The ability to monitor current performance and to predict future performance. Pros For the agents, it is a great system to track their schedule and with notification manager, we can let them know right away if we change their schedule due to business needs. Cons Some of the auto run parameters. I would like the ability to start multiple auto runs (10-12) at a time and let them run. I would also like to choose a tracking date for auto runs. They run on current date and if they fail or are delayed, it will default to the next day so now you have to manually export the report. Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Workforce Management. We are so happy that it helps you more easily manage your agents. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team YY Ye Y. Managed Service Information Technology and Services Used the software for: 2+ years ### "Choicest in class Workforce Management" September 30, 2021 5.0 Alvaria eWFM is the best in class in my opinion. Pros A mobile app, Robust intraday performance analysis & reporting Cons I don't have any except the cost and support. it is an expensive solution. Review Source AA Alecia A. Workforce supervisor Used the software for: 2+ years ### "I did not realize how much my company is lacking with the software until attending the conference." May 8, 2017 4.0 Pros I like the workforce real time tracking that his available. It is very useful when tracking attendance. It gives a clear picture that help eliminate the debate with associate dispute because the software is very accurate and precise. I also like the scheduling piece especially when updating multiple agents at once. For the most part the system is very user friendly. Cons What I least like about the system may not be an aspect issue but trying to get clear concise instruction on how to set up to insure that the intra day data that is being used is correct. Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team VR Verified Reviewer Tech Support Computer Hardware Used the software for: 2+ years ### "Excellent tool to handle attendance " July 26, 2019 4.0 Pros HR Uses this tool to handle attendance, there is too many codes, example: SICK, LATE, DLYD (Delay), OFFS (Offsite, when you work out of the office or Working from home), you can manage your vacations (Like user) there is special codes for working in holidays or sundays. Cons We didn't get a class showing the use of this tool, try and error. Review Source Response from Alvaria August 5, 2019 Thank you for taking the time to review Aspect Workforce Management. Aspect provides training and education so please contact your account manager to learn more or go to https://www.aspect.com/support. Thanks again for your feedback! JG Jeff G. Product Manager Airlines/Aviation Used the software for: 2+ years ### "WFM/WFO meets the needs of our organization" April 25, 2018 5.0 Great resource management against current and future demand. Pros The software handles the needs of our Users against the demands of our business. In a collective bargaining environment the tool has flexed to allow us to manage our Agents schedules against the needs of our call centers. Cons In the latest ugrade, we feel that the shift preferences that are used for bidding is not as useful has the previous version. Review Source Response from Alvaria April 27, 2018 Jeff - thank you for taking the time to review Aspect Workforce Management. We are glad to hear that the solution has helped you to manage your agent schedules against the needs of your call center. We also appreciate the feedback on the latest shift bidding features. Your input will be forwarded on to our internal teams for review so that we can continue to improve our solutions and how we serve customers. -The Aspect Team BW Brian W. Scheduling Analyst - Senior Insurance Used the software for: 2+ years ### "I have enjoyed using Workforce Management and it is the only tool I have ever used." May 8, 2017 4.0 It is better than using Excel which I started with. Pros I like that it allows me to locate items easily with the retrieve segment option. I use this constantly in any way that I can think of to find data. I often will retrieve multiple segments and then filter the list of employees down so I can find which ones are missing a segment code for example. Cons I like least the feature that is missing... I could really use a feature to schedule coaching sessions bi-weekly and monthly meetings on say the third Thursday of each month. Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.