KIS Software

MicroSale

4 / 5 7 reviews

Who Uses This Software?

Quick Service, Full Service, Bars and Nightclubs, Pizzerias, Coffee Shops and Bakeries, Frozen Yogurt and Ice Cream Shops, and Food Trucks. There is no restaurant too big or too small for MicroSale.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • KIS Software
  • www.microsale.net/
  • Founded 1989
  • United States

About MicroSale

For restaurants of all sizes to automate your business processes and improve profits.


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MicroSale Features

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

MicroSale Reviews Recently Reviewed!

Customer service, none. Your dealer has to contact them to solve problems. EastCst hrs, no weekends!

Jun 24, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Aesthetically modern, lots of manager capabilities and reporting. I like the sales statistics, and labor cost reporting. The options are limitless if you can figure out how to program them in.

Cons: Limited abilities with button selection. Will not let you customize. Cannot have a drive thru operate as a dine and and to go station. They cannot simply add a button that flips to to go; what does that tell you? Also, you cannot do multiple batches unless they say if you use their processor instead of yours.

Overall: Headaches, bad dealer. Company takes no responsibility for problematic programming. As soon as they take your money your on your own.

Vendor Response

by KIS Software on June 26, 2017

We are disheartened to see this review of our software. Hopefully this response will help clear up confusion. 1) Buttons can be fully customized-color, shape, size, pictures. 2) We can disable the functionality if you do not want to allow dine in orders on the drive thru terminal. However, many of our customers need this feature as they have a single terminal for multiple order destinations. This prevents the customer from purchasing multiple terminals and multiple software licenses. 3) You can batch as many times as you would like. We are not a credit card processor and do not have a specific processor that you must use. We have direct integrations to Mercury, Sterling, First Data North, Worldpay, CHASE, Solupay, Heartland and more. 4) We cannot control our dealers┬┐ support hours, as each dealer is an independent company. However, we have a 24/7 + Holiday support center. We would like to request you to consider these points and revise your review of our product. Thank you!

Positive experience

Mar 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has really sped up our nightly closing, helps track staff, & the reports are great!

Cons: Slightly challenging for non-English speakers

Overall: We have been very happy with the system ! We appreciate all the associates help with getting us set up & enabling us to work the bugs out! We recently did an extensive remodel & this has been a great addition!

Recommendations to other buyers: None

Use Microsale!!!!!

Mar 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is very user friendly.

Cons: Some items did not print on the ticket ... like time order is due to the customer.

Overall: Our Company had Microsale installed from the first day we opened and it has been great. The system is very easy to use and it does include support with the package that was included for our company. Sometimes you have to leave a message with a description of your problem, but someone does call you back and try and help fix any issue you are having. The menu is very user friendly and employees are able to pick it up very quickly. A couple of items I do want them to fix on Microsale machines are ... The time the order is due to the customer should be printed on the kitchen ticket and any dessert items should show up on the kitchen ticket as well. Right now there is no time due on the tickets and the dessert items ordered do not print out on the kitchen ticket with the rest of the order.

Recommendations to other buyers: N/A

Review for Microsale

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly. Easy to use and also teach new employees.

Cons: Few more options for emailing and automated reports.

Overall: We have been using Microsale for over 20 years. It is a great product, great people! Very user friendly. Staff is knowledgeable and respond very quickly.

Nice value and easy to learn.

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Good for new servers. Not too expensive.

Cons: Sometimes it struggles with split checks with large parties. You yet have to learn the work arounds for the glitches.

Overall: The MicroSale system is good for small to medium restaurants. There are some quirks: my servers have learned not to add gratuity until the very end. The same is true for splitting checks ... it gets glitchy if you add things after. The customer support is really helpful. They have saved us after a power outage that lost all our data. Overall a good system.

Recommendations to other buyers: I was promised free customer support upon purchase. So I'm still a little miffed that 2 years later I had to start paying $ for it.

Vendor Response

by KIS Software on March 14, 2017

Thank you for your review. The gratuity floats which means the gratuity increases as the check total increases. You may have an older version that does not include that feature. We would also like to learn more about your issues with split checks - in the past year we have added additional flexibility to splitting checks such as touching multiple items (instead of individually) to add to a new check, the ability to split single items unlimited times and then combine items again that were accidentally split. Since we are not an ISO or credit card provider directly, we do charge for 24/7 support when customers use our direct services. I sincerely apologize for the issues and we want to get your site working correctly as soon as possible. Please email info@microsale.net and we will have a technician immediately look into your issues.

A great customer support Company.

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use! Great support.

Cons: none I can think of now.

Overall: I have been with MicroSale for over 20 Years. I have always received top notch support and advice from the support staff. He reacts quickly to any problem I come across. This is very important for my restaurant business. MicroSale provides value and experience to my business.

Microsale POS review

Mar 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: flexibility and ease of use

Cons: inability to modify printer settings without tech support intervention

Overall: My tech support has almost always been excellent. My only concern is the time that tech support is available.

Recommendations to other buyers: compliance issues need to be addresses for chip cards