KIS Software

MicroSale

3.5 / 5 17 reviews

Who Uses This Software?

Quick Service, Full Service, Bars and Nightclubs, Pizzerias, Coffee Shops and Bakeries, Frozen Yogurt and Ice Cream Shops, and Food Trucks. There is no restaurant too big or too small for MicroSale.


Average Ratings

17 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • KIS Software
  • www.microsale.net/
  • Founded 1989
  • United States

About MicroSale

For restaurants of all sizes to automate your business processes and improve profits.


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MicroSale Features

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

MicroSale Reviews Recently Reviewed!


Customer service, none. Your dealer has to contact them to solve problems. EastCst hrs, no weekends!

Jun 24, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Aesthetically modern, lots of manager capabilities and reporting. I like the sales statistics, and labor cost reporting. The options are limitless if you can figure out how to program them in.

Cons: Limited abilities with button selection. Will not let you customize. Cannot have a drive thru operate as a dine and and to go station. They cannot simply add a button that flips to to go; what does that tell you? Also, you cannot do multiple batches unless they say if you use their processor instead of yours.

Overall: Headaches, bad dealer. Company takes no responsibility for problematic programming. As soon as they take your money your on your own.

Vendor Response

by KIS Software on June 26, 2017

We are disheartened to see this review of our software. Hopefully this response will help clear up confusion.
1) Buttons can be fully customized-color, shape, size, pictures.
2) We can disable the functionality if you do not want to allow dine in orders on the drive thru terminal. However, many of our customers need this feature as they have a single terminal for multiple order destinations. This prevents the customer from purchasing multiple terminals and multiple software licenses.
3) You can batch as many times as you would like. We are not a credit card processor and do not have a specific processor that you must use. We have direct integrations to Mercury, Sterling, First Data North, Worldpay, CHASE, Solupay, Heartland and more.
4) We cannot control our dealers┬┐ support hours, as each dealer is an independent company. However, we have a 24/7 + Holiday support center. We would like to request you to consider these points and revise your review of our product. Thank you!

Nice value and easy to learn.

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Good for new servers. Not too expensive.

Cons: Sometimes it struggles with split checks with large parties. You yet have to learn the work arounds for the glitches.

Overall: The MicroSale system is good for small to medium restaurants. There are some quirks: my servers have learned not to add gratuity until the very end. The same is true for splitting checks ... it gets glitchy if you add things after. The customer support is really helpful. They have saved us after a power outage that lost all our data. Overall a good system.

Recommendations to other buyers: I was promised free customer support upon purchase. So I'm still a little miffed that 2 years later I had to start paying $ for it.

Vendor Response

by KIS Software on March 14, 2017

Thank you for your review. The gratuity floats which means the gratuity increases as the check total increases. You may have an older version that does not include that feature. We would also like to learn more about your issues with split checks - in the past year we have added additional flexibility to splitting checks such as touching multiple items (instead of individually) to add to a new check, the ability to split single items unlimited times and then combine items again that were accidentally split. Since we are not an ISO or credit card provider directly, we do charge for 24/7 support when customers use our direct services. I sincerely apologize for the issues and we want to get your site working correctly as soon as possible. Please email info@microsale.net and we will have a technician immediately look into your issues.

Fails to function on important features

Jun 11, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: easier to use than most other POS Systems I think, but there are enough problems that I cannot recommend it

Cons: Important features, including the reason I purchased MicroSale fail to function. There is a feature called "Text Overlay" that turns itself off after a couple days, a tech has to turn it back on. But it keeps turning itself off and it has been going on for years and I have given up. That means the money down the toilet for a fancy DVR that supports Text Overlay. The support company blames Microsale (not the new DVR that supports Text overlay) and they have never fixed the problem that has been going on for years. There are other buggy problems as well, including Microsale dropping Credit Card transactions after they are completed without leaving any error message., there is no error or warning message, and the Credit Card Transaction does not batch, and my business does not get funded. This was finally discovered by the Merchant Company since Microsale did not flag the long term problem.

These are not short term problems, they are long term or permanent

Overall: I lost a lot of money because of Microsale

Vendor Response

by KIS Software on July 02, 2018

Hi there, we are sorry to hear about the dissatisfaction. For DVR functionality, MicroSale creates a simple text export and sends the data to the DVR. As long as your workstations are on, the text overlay will send to the DVR. As far as dropping charges, is the internet on while running cards? It sounds like perhaps you had some offline charges using cards that did not have enough funds. I'd like to connect with you to work out these issues. Since this review is anonymous, I do not have your info. Please reach out to megan@microsale.net or 813-681-1875x509. We will get you taken care of ASAP.

After 3 years of product

Sep 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: That after it sends the order it does not allow the cashier to go back and make changes; this helps to avoid theft.

Cons: Too difficult to make menu changes; especially in sub category sections. Very sensitive when making a change, a lot of bugs. Too many options, not user friendly from the Manager menu. Very buggy with CC chip reader, at times not compliant with the banks systems and with Microsoft 10 Pro.

Overall: Very difficult! Cannot reach anyone from customer service easily. Not available on Weekends and only available on East Cost Time. After 1:p.m. on PST no body is available for certain. We have always had issues of receipts printing incorrectly (ex. customer paid with CC, and the total at the bottom of the receipt say $0 balance cash.) We always wanted 1 receipt for the customer only, yet we get 3! The problem is that they always blame net e pay or our bank, they do not take responsibility for their programming. I really feel that as soon as we get our money worth and we have used up the system as best as we can, we will probably look elsewhere in the next few years. Too bad, there is potential but the program is too big to have so many limits on small requests we have asked for.

Vendor Response

by KIS Software on September 13, 2018

Hi John. Thank you for taking the time to fill out an additional review and providing useful feedback. We will be in touch to address your concerns. Thank you.

Use Microsale!!!!!

Mar 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is very user friendly.

Cons: Some items did not print on the ticket ... like time order is due to the customer.

Overall: Our Company had Microsale installed from the first day we opened and it has been great. The system is very easy to use and it does include support with the package that was included for our company. Sometimes you have to leave a message with a description of your problem, but someone does call you back and try and help fix any issue you are having. The menu is very user friendly and employees are able to pick it up very quickly. A couple of items I do want them to fix on Microsale machines are ... The time the order is due to the customer should be printed on the kitchen ticket and any dessert items should show up on the kitchen ticket as well. Right now there is no time due on the tickets and the dessert items ordered do not print out on the kitchen ticket with the rest of the order.

Recommendations to other buyers: N/A

Capterra-loader

We used this POS system at a bar and restaurant I worked at during summers the last two years

May 25, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I don't have another POS system to compare to, but this one worked great. I mainly tended bar so what I needed was to start and close out tabs, store credit cards for regulars, and do it all quickly and easily. This program did that. Also very easy to customize buttons and button locations for food add-ons or menu changes. Great customer service, our rep would answer phone calls at all hours and was helpful.

Cons: In general it had a steep learning curve, as would most of these types of programs I'd wager. Lots of areas of the program that I never used, so it felt bulky and dense and confusing. Would occasionally crash causing absolute mayhem on a busy Friday night and we would have to wait until Monday morning for the guy to come fix it. Cash only!

love the software but the support is sometimes challenging

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to learn , great options, easy to add to, allows for so many multiple variances on each menu item. We have a very extensive menu and it allows for all items and options to be listed.

Cons: changing color options on menu buttons sometimes challenging...but could just be me. Sometimes, to make modifier or button changes, etc. can be a bit confusing

Overall: I have used microsale for 7 years and am very happy with the software although the support can sometimes be trying.

One of the worst POS systems we have used. Bugs galore. After hours service is snail paced.

Jun 05, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The range of depth to the system. The system has the ability to add many features to an item which makes it easy to customize orders.

Cons: The system runs slowly. When we reboot the system, random things change. One day credit cards work, next day they don't. The screens move slowly between changes. Sometimes a beef button is selected and a chicken will pop up. Just random crazy things happen all the time.

Overall: Ease of use to customize orders.

switched for the support, what a mistake

Jun 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: i can't think of one positive this to say, nothing but problems every day, i have lost so much money because of issues with not being able to close checks and having to let customers leave without paying because the help desk wouldn't answer the phone to fix the issues

Cons: we have issues on a daily basis , no one that works at the help desk has any idea EVER how so fix them, i have been on hold for 25 minutes as I'm writing this at 3am wanting to go home and unable to run end of day

Always felt that tech support wasn't a priority - needed it more often than I would have liked.

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The time card management was super good. I loved that feature.

I also liked the way it printed a time card for employees to review.

I liked the feel and look of the front end.

Cons: The reports didn't download to excel - only pdf.

The cost to upgrade was out of reach for us - tech support license was too expensive as well.

A great customer support Company.

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use! Great support.

Cons: none I can think of now.

Overall: I have been with MicroSale for over 20 Years. I have always received top notch support and advice from the support staff. He reacts quickly to any problem I come across. This is very important for my restaurant business. MicroSale provides value and experience to my business.

Simple, pretty straight forward,

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, reports are very accessible. Gives the information to you that is relevant. payroll is very easy.

Cons: internet connections seem to be finicky. sometimes shows error messages for no reason. shuts down sometimes for no reason.

Overall: very easy to train on

You get what you put in. Can be very detailed if you take the time to set it up completely.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: For the most part easy to use. Customer service is always friendly and work till they solve any issues.

Cons: RPM is my least favorite part of the software. If the reports were in alphabetical order it would be so much better and easier to use.

Review for Microsale

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly. Easy to use and also teach new employees.

Cons: Few more options for emailing and automated reports.

Overall: We have been using Microsale for over 20 years. It is a great product, great people! Very user friendly. Staff is knowledgeable and respond very quickly.

Microsale POS review

Mar 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: flexibility and ease of use

Cons: inability to modify printer settings without tech support intervention

Overall: My tech support has almost always been excellent. My only concern is the time that tech support is available.

Recommendations to other buyers: compliance issues need to be addresses for chip cards

Been using Microsale for over 20 years. Great product!

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and we always get prompt answers when we have questions. The team are great.

Cons: If you restart one of the machines, you tend to have issues during the reboot with the other machines.

Not a good software

Aug 16, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: the worst graphic design i ever seen and so complicated to use even their rep who consider himself as Director of Business Development didn't know how to use it when i did the demo with him

Cons: absolutely nothing, as a POS dealer i like to offer my end-users customers a rich of features software and easy to lean and use at very good cost but Micosale software doesn't offer any of that plus i was shocked when i notice

Overall: I was shocked when i notice that the Director of Business Development who was showing me the demo doesn't know how to use it and he needed to call a round get answers for the questions i asked him plus they ask the new dealers to pay a high fee just to become a dealer, i think they should pay the dealers to carry this software and try to sell it, i beleive there are a lot better software out there than this one like digital dining / restaurant pro express/ Aldelo/ soft touch / Dinerware POS/ future POS and all have better design and better prices and rich of features

Positive experience

Mar 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has really sped up our nightly closing, helps track staff, & the reports are great!

Cons: Slightly challenging for non-English speakers

Overall: We have been very happy with the system ! We appreciate all the associates help with getting us set up & enabling us to work the bugs out! We recently did an extensive remodel & this has been a great addition!

Recommendations to other buyers: None