--- title: "Salesmsg Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesmsg Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/160386/Salesmsg/" page_type: "product" language: "en" --- # Salesmsg Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salesmsg ## What is Salesmsg? Salesmsg is a cloud-based business texting and calling platform that lets sales, marketing, and customer support teams send and receive text messages and calls from a shared inbox. Teams can manage conversations, assign messages to teammates, and track activity across contacts. Salesmsg supports two-way SMS and MMS messaging, voice calls, broadcast campaigns, drip sequences, and contact management. It integrates with CRM and marketing tools to sync contacts and conversation history. The platform suits small to midsize businesses in industries such as real estate, healthcare, home services, and retail. It is used by sales reps, marketers, and support teams who communicate with customers via text and phone. ## What is Salesmsg used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Overall rating Based on 75 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Salesmsg alternatives Highest Rated [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (21)](https://www.capterra.com/p/144641/TrueDialog/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160386/Salesmsg/alternatives/) ## FAQs about Salesmsg Overview ### Which roles and teams benefit most from Salesmsg? Salesmsg is most used by business owners, founders, and executives, along with sales, customer support, and operations teams that need fast, personalized texting at scale. These roles use it to manage lead follow-up, appointment reminders, customer conversations, team inboxes, and outreach workflows that improve response times and conversion. Answer based on 75 reviews Overview ### What company size and industries is Salesmsg built for? Salesmsg is built primarily for small businesses, which make up 82% of reviewers, and it most often serves Health, Wellness and Fitness at 11%. It also supports enterprise teams at 12% and midsize businesses at 5%, with strong presence in Education Management and Financial Services, often for SMS marketing. Answer based on 75 reviews Features and Usability ### What are the key features of Salesmsg? Salesmsg includes core messaging features like 2-way SMS messaging, mass texting, scheduled messaging, and shared team inbox access for client communication. Differentiating features include CRM integrations with HubSpot and ActiveCampaign, automation through API and Zapier, contact management, and message tracking tied to customer records. Answer based on 24 reviews Overview ### Is Salesmsg good for communicating with clients? Salesmsg keeps client communication simple through shared inboxes, mass messaging, contact records, and message automation. Leasing teams, schools, and service businesses like how it helps them book appointments, send reminders, and separate business from personal contact, though some teams want easier group management and more workflow options. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Salesmsg integrate with? Salesmsg integrates with Zapier, Pipedrive, ActiveCampaign, Aircall, HubSpot CRM, HubSpot Marketing Hub, Dubb, and WordPress. It supports over 30 integrations overall, with reviewer-confirmed connections spanning CRM, marketing automation, calling, scheduling, and website workflows, plus catalog listings such as Calendly, Google Workspace, Keap, and Make. Answer based on 26 reviews Getting Started and Support ### What training and onboarding options does Salesmsg offer? Salesmsg provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Salesmsg offer, and how do users rate the experience? Salesmsg offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as prompt, helpful, and pleasant, with quick answers during setup, integrations, and troubleshooting. Training resources and practical tips also stand out, while reviews show little recurring frustration with the support experience. Answer based on 17 reviews Features and Usability ### How well does Salesmsg work for business texting? Salesmsg makes business texting easy for client outreach, two-way conversations, and scheduled messages from a shared number. Small teams, recruiters, and service businesses like the simple interface, CRM connections, and separate work line, though some users want better group texting, mobile app performance, and more reliable link tracking. Answer based on 24 reviews ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) Salesmsg supports all three features that reviewers rate highest: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send direct text campaigns at scale, tailor messages to individual recipients, and manage outreach more efficiently, allowing teams to improve response rates and build stronger customer communication. SMS Messaging 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Send messages via SMS Message Personalization 4.7 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields 2-Way Messaging 4.8 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Scheduled Messaging 4.6 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mass Texting 4.3 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Salesmsg 66 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - One-to-One Messaging: Send personal messages to clients or attendees - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (75) 4.4 Based on 75 reviews ## Pricing Value for money 4.5 (63) Free Trial Free Version Free Trial $0.00 It includes: - Two-way texting - SMS Broadcasts - Campaigns - Workflows - 100+ countries - international texting Value for money 4.5 (63) 4.5 Based on 63 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (68) 4.5 Based on 68 reviews ## User reviews Overall rating 4.6 Based on 75 reviews Filter by rating 5(55) 4(15) 3(3) 2(1) 1(1) Mentioned topic Sorted by most recent BS Brad S. Loan Officer Banking ### "Not what it use to be" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 10, 2024 It was good initially other than getting logged out on my phone app frequently. I ran into issues with messages not be delivered and the customer service team refused to talk to me to help resolve. I definitely do not recommend using this company. Pros Communicating with customers from a team text line Cons Customer Service unwilling to speak with me to resolve deliverability issues with messages Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Laurie K. Sr. Recruiter Automotive ### "Salesmsg Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 10, 2024 We have three individual phone numbers on our account and I don't know if that complicates the experience but one should be able to click on a contact and type your message. Pros We were desperately in need of a texting communication system for recruitment. Salesmsg was selected for its ability to do mass texting. Cons Not the most user friendly. If you search a contact name and you havent already sent them a message, it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RL Rebecca L. Owner/Operator and Teacher E-Learning ### "Perfect for What I Use it for" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2023 Pros I offer my Math/Physics students text support between sessions. They LOVE that I do this, as it helps them if they have a crucial assignment due, or are studying for a test and 'get stuck'. Having a separate number from my personal line maintains my privacy, and I can easier set my hours for notifications. I also love that I can use it from my computer, not just my phone! Cons I REALLY would love to be able to send pdfs from my phone, not just from the computer. Please add that feature! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 2, 2023 Good news! You can add attachments via texting with Salesmsg. Just upload the PDF and attach it to your text message. Grateful, you're loving Salesmsg :) RR Robert R. Owner Alternative Dispute Resolution ### "Great service very Innovatove " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2023 Pros Ability to use custom API’s with application. Cons Nothing to choose I like everything this is great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VP Valentina P. Coordinador Operaciones Wholesale ### "Sirve de mucho para el marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 18, 2023 Pros Me gusto porque la base de datos para los contactos es muy completa. Cons Por el momento no tengo objecion alguna ya que me ha funcionado muy bien. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Thomas K. GM Marketing and Advertising ### "Good for text messaging in USA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 12, 2023 Pros Integration with HubSpot works well and is easy to setup Cons It wasn't able to send to people outside the US when we used it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Nana Kwame M. Teaching Assistant Education Management ### "Improve your customer relationship with Salesmsg" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 18, 2023 It is a great communication tool but I think they should scale to other countries especially for businesses that are available internationally Pros It is an efficient way to manage customer communications this is because of the automated and scheduled messaging Cons The URL tracking feature is not accurate sometimes. I've received wrong information that did not show when our clients clicked on the link in the text messages. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) [Bird](https://www.capterra.com/p/160795/Bird/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Ingeniero Construction ### "Buen programa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 15, 2023 Pros Es muy fácil de utilizar, con una configuración sencilla. Cons A veces es un poco lenta, pero por lo general funciona bastante bien. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aman K. Researcher Chemicals ### "Salesmsg is a text messaging platform for businesses with features like automation, templates etc." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 24, 2023 Salesmsg is a text messaging platform that is highly regarded by businesses due to its features that help improve customer engagement and conversion rates. The software offers automation capabilities, personalized templates, and integrates well with CRM and marketing automation tools for seamless communication. Although some areas, such as pricing and reporting capabilities, could be improved, many users appreciate Salesmsg's excellent customer support and training resources. Overall, businesses can benefit from using Salesmsg to enhance their text messaging capabilities. Pros Salesmsg software is highly regarded for its ease of use, automation features, real-time notifications, personalized templates, and smooth integration with other tools. i also appreciate the software's exceptional customer support and access to helpful training resources. Cons I have identified several areas for improvement in Salesmsg software, such as its pricing model, reporting features, and lack of direct phone support. I have also reported encountering occasional technical issues like glitches and slow loading times while using the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Arnab D. Software Researchers Electrical/Electronic Manufacturing ### ""Salesmsg: A Comprehensive Review of a Powerful Sales Automation Tool"" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 22, 2023 Salesmsg is an intuitive and user-friendly messaging platform designed to help businesses engage with their customers more effectively. With an easy-to-use dashboard, Salesmsg makes it simple to create automated messages, schedule outbound emails, and track performance. The platform also offers powerful analytics, allowing users to analyze customer behaviors, optimize their campaigns and boost sales. Pros Salesmsg is an incredibly useful and intuitive software that makes it easy to stay connected with customers and colleagues. The features that stood out to me the most were the ability to automate messages, create customer segments for personalized messages, and the ability to access the same database across multiple devices. Automation made it easier to send out personalized messages to different customer segments, saving me time and effort. Cons One of the things that I disliked most about Salesmsg software was its lack of customization options. There was virtually no way to tweak the default settings to meet my individual needs. Everything had to be done within the confines of what was provided out of the box. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160386/Salesmsg/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.