# Salesmsg Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesmsg the right SMS Marketing solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160386/Salesmsg/reviews --- Salesmsg 4.6 (75) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Salesmsg Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Ad Arnab d Software ResearchersElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The features that stood out to me the most were the ability to automate messages, create customer segments for personalized messages, and the ability to access the same database across multiple devices.“ February 22, 2023 BS Brad S Loan OfficerBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I ran into issues with messages not be delivered and the customer service team refused to talk to me to help resolve.“ July 10, 2024 Aman K Researcher Chemicals, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Salesmsg is a text messaging platform that is highly regarded by businesses due to its features that help improve customer engagement and conversion rates.“ February 24, 2023 DO Duaine O PresidentInsurance, Self-employedUsed the software for: Less than 6 months. “No way to speak to help desk on the phone unless you upgrade.“ February 4, 2022 Aman K Researcher Chemicals, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Salesmsg software is highly regarded for its ease of use, automation features, real-time notifications, personalized templates, and smooth integration with other tools.“ February 24, 2023 AR Alexander R CEOSecurity and Investigations, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes the APP can be slow to catch up but very rarely it is a problem.“ March 31, 2022 Ad Arnab d Software ResearchersElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Automation made it easier to send out personalized messages to different customer segments, saving me time and effort.“ February 22, 2023 AB Adam B SalesConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing I would say is that sometimes when I search for a contact in the search bar, nothing comes up at first.“ March 11, 2021 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily S. Business Owner Cosmetics Used the software for: 1-2 years ### "Functional & great service" May 31, 2022 5.0 Positive Pros Customer service is really helpful. I link up the texting platform to my booking software and I love that it has that API - it never fails. Texts come in without any lag time. There is call forwarding that is essential for me and my business. Cons Little bit of a lag on call forwarding. The software can be a little buggy but that is to be expected with such a new product. Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) They were expensive, customer service was not helpful and the capabilities featured were additional Review Source PP Patrick P. Lead Consultant Information Technology and Services Used the software for: 2+ years ### "SMS texts for our call center booking process" November 12, 2021 5.0 We've been glad for the ability to have an SMS feature that can be shared across multiple sales people in our call center. It's been a good value, priced well. Pros We're able to trigger the sending of an SMS message via the API from the web-based SaaS that runs our quoting and order taking business. We can thereby start an SMS conversation automatically when the prospect requests a quote. Then we can manually follow up with that prospect within SalesMessage to close the sale. Anyone on our team can reply and see replies back. It helps us communicate outside of email for the urgent quoting and booking process in our business. Cons Features continue to be added, and we like the pace of development. The integration via the API was good, then some updates were made that limited the 'merge fields' (sort of) that we could make use of. We welcome more capacity for us to send data into SMS messages within the API. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) Reason for choosing Salesmsg At the time CallRail didn't have an SMS feature, didn't have the LeadCenter features it does today. Still we like what SalesMessage has done with their API and pricing and its remained a good value for us going on 4 years. Review Source BS Brad S. Loan Officer Banking Used the software for: 2+ years ### "Not what it use to be" July 10, 2024 3.0 It was good initially other than getting logged out on my phone app frequently. I ran into issues with messages not be delivered and the customer service team refused to talk to me to help resolve. I definitely do not recommend using this company. Pros Communicating with customers from a team text line Cons Customer Service unwilling to speak with me to resolve deliverability issues with messages Review Source Susan L. CEO Financial Services Used the software for: Less than 6 months ### "2-Way SMS" April 23, 2021 5.0 SalesMsg has been great. I had it up and running in no time at all. Pros I love this software. It's easy to set up, use, and the deep integration with ActiveCampaign has already enabled me to close two sales I would have missed previously. The app is awesome! Cons I haven't found anything not to like about the software yet. If I have to choose something, I'd love to see Calendly as a meeting option. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[Textmagic](https://www.capterra.com/p/147342/TextMagic/) Reason for choosing Salesmsg The ActiveCampaign integration and app. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I had programmed 2-way SMS with Twilio but there are no decent apps to use it with. TwiConnect is the only one and it doesn't do notifications. Review Source IG Isaiah G. CEO Construction Used the software for: Less than 6 months ### "Perfect ActiveCampaign Companion" February 15, 2022 5.0 10/10 Pros Super easy ActiveCampaign integration. Works amazingly well with automations, app is clean, messages go through without a problem and all messages are recorded in my active campaign contact notes. I’ve used a few other services and this is by far the best for 2 way automated text campaigns and automation. Cons Had an issue with messages not going through but it was solved quickly. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Salesmsg Ease of integration Switched from [Drip](https://www.capterra.com/p/164933/Drip/) 2 way messaging and ActiveCampaign integration. Review Source Aman K. Researcher Chemicals Used the software for: 1-2 years ### "Salesmsg is a text messaging platform for businesses with features like automation, templates etc." February 24, 2023 4.0 Salesmsg is a text messaging platform that is highly regarded by businesses due to its features that help improve customer engagement and conversion rates. The software offers automation capabilities, personalized templates, and integrates well with CRM and marketing automation tools for seamless communication. Although some areas, such as pricing and reporting capabilities, could be improved, many users appreciate Salesmsg's excellent customer support and training resources. Overall, businesses can benefit from using Salesmsg to enhance their text messaging capabilities. Pros Salesmsg software is highly regarded for its ease of use, automation features, real-time notifications, personalized templates, and smooth integration with other tools. i also appreciate the software's exceptional customer support and access to helpful training resources. Cons I have identified several areas for improvement in Salesmsg software, such as its pricing model, reporting features, and lack of direct phone support. I have also reported encountering occasional technical issues like glitches and slow loading times while using the software. Review Source Sabrina W. President and CEO Facilities Services Used the software for: 1-2 years ### "Salesmsg Is Amazing" October 3, 2018 5.0 Getting responses from customers immediately is fantastic. Pros We use this software to contact all of our clients and it works well. We are working on integrating it more fully with our current software. Cons It does not fully integrate with Outlook. Also, I would like SalesMessage to use our current business number to send messages. This feature does not work for us currently. Review Source Response from Salesmsg October 11, 2018 Thanks for the great feedback Sabrina! We do allow you to use your existing landline phone number with Salesmsg. We'll reach out and share with you how to set that up. Matt M. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Perfect for sales, but not for broadcasts" December 14, 2018 5.0 It was really easy to setup and the customer support has always answered my questions quickly. I ask a LOT of questions of support teams and they have done a great job at helping even when they couldn't directly solve my problems. Pros We've seen a big improvement in our appointment attend rate from connecting Salesmsg to Zapier to automate SMS reminders and start an instant conversation. Just being able to simply text back and forth has really helped our sales process. Cons The mobile app is difficult to use. It struggles to load messages so we find ourselves using the desktop app 99% of the time. Review Source Chris F. Co-Founder Information Technology and Services Used the software for: Less than 6 months ### "Superb Text message Platform, a new channel for reaching your customers and getting results" September 17, 2018 5.0 I've worked with Salesmsg (Sales Message) for awhile and am part of the team building out the product, so I want to make that clear before you read my review. I've found that the two way text messaging platform is easy to use and would recommend this to any business looking more than a sales text messaging service. This platform is great for sales, marketing, customer support and internal team use. It really has applications for almost any business need where you're trying to reach customers. Text messaging gets such a higher response rate than any other channel (much higher than email) it would be a great option for any small to enterprise level business looking to dive into a text message based solution to reach their customers. Pros Great product and innovative team, the ease of use and expanding functionality of the product. Cons Can't find anything that I didn't like, the platform is easy to use and the interface is easy to understand. Review Source Sarah M. Director of Sales and Coaching Professional Training & Coaching Used the software for: Less than 6 months ### "Great customer service and easy to use!" October 11, 2018 5.0 They have been great about communication and helping us get everything up and running! Portia rocks! Pros I love that it works with our CRM system and our VOIP phone numbers. So I can track all activities that my sales team is doing and it's easier for them to track their activities. I can't imagine trying to track individual text messages back and forth with prospects on our CRM without it. Cons We are still getting use to it so I don't have any complaints yet. I would say if there was a way for us to click in our CRM prospect file to open up SalesMsg directly, that would be a game changer! Review Source Response from Salesmsg October 18, 2018 Thanks for the 5 star review and we're glad to help! TK Thomas K. Executive director Education Management Used the software for: 6-12 months ### "My 2 cents" June 9, 2022 5.0 Excellent. Pros The ability to set a text to be sent in the future is amazing. After that, integrating video texts, phone calls, and more makes a great package. Cons Can't think of anything. Review Source TM Tj M. Mortgage Advisor Banking Used the software for: 2+ years ### "Works great for my business." October 4, 2021 5.0 Pros Love that my whole team can access and interact w/ our clients from one centralized phone number. Cons It would be great to be able to send group texts. Also, SMS texting ability would be nice. Review Source Response from Salesmsg October 5, 2021 Thanks for the 5 star review! Good news :) We have group messaging rolling out this month! RN Ron N. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great tool, even greater when calling got added" December 27, 2021 5.0 Great experience. I used it a LOT and it makes my work so much easier. Especially since it integrates with my CRM to allow for automations which are just wicked. Pros It lets me text customers and keep track of all text threads separate from my personal phone number. This is great! Cons Calling feature is great but still some bugs being worked out. Review Source MG Michael G. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Outstanding App - Great Value" February 16, 2021 5.0 The app delivers great value for the money. Their integrations seem to be the best on the market. We have been pleasantly surprised about the quality and response time of their support while we learn 2-way SMS Marketing for the first time. Very impressed so far! Pros Salesmsg is an excellent 2-Way SMS platform. Their native integration with Keap (Infusionsoft) enables us to trigger significant automations and really extend the power of their product. They just came out with an API that we plan on using to get even more sophisticated on how we automate, scale and personalize our SMS marketing. Cons There are some additional minor items we would like in their native integration with Keap, although they are not worth mentioning because no competitors come close. More importantly, we have only been using their app for a month and they have already released several excellent upgrades. Review Source Response from Salesmsg February 18, 2021 Thanks for the 5-star review! We'd love to hear how else we can make the Keap integration even better. AK Adam K. IT Specialist Education Management Used the software for: 2+ years ### "Nice product with good integrations" July 20, 2021 5.0 Pros Works well with Hubspot and Aircall. Very useful to have as a texting tool. Support staff is very helpful. Cons The integration process with Aircall was finnickey in the past, but they have improved this experience and the support is always there to help. Review Source TV Travis V. Webmaster Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Product - Awesome Customer Support" July 14, 2020 5.0 Pros It allows us to easily communicate with our customers and carriers from our computers or mobile devices. Cons The inability to send a message to multiple people quickly and easily. Review Source AL Adrienne L. President Financial Services Used the software for: Less than 6 months ### "Great product" May 21, 2021 5.0 Pros Technology is not my strong suit -- but this is as straightforward and easy to use as they come -- and makes it so much easier to be able to text from a computer rather than a cell phone -- easier to integrate with our CRM as well. Cons If there is a way to schedule texts for a later time I haven't found it -- but it would be helpful! I'm on the East Coast and sometimes want to reach people on the West Coast....but not at 6 am their time! Review Source Response from Salesmsg May 25, 2021 Hi Adrienne, thank you for the great review. You can easily schedule your text messages with Salesmsg. Here's how: https://help.salesmessage.com/en/articles/3361138-scheduling-text-messages CH Cole H. owner E-Learning Used the software for: 1-2 years ### "Great Value for Robust Texting Tool" October 30, 2018 5.0 Pros What I love most is how Salesmessage integrates and syncs with Infusionsoft and stores our messages in their contract record! Cons Its a little slow when moving from one person to the next and going thru many replies. Review Source JL Jeremy L. Product Specialist Automotive Used the software for: Less than 6 months ### "They ask for reviews and feedback a lot!" March 19, 2021 4.0 Please do not message me anytime except during business hours! Can I set my message times? In would love to line that up with when I’m actually working. Thanks, Jeremy Pros It works well with hubspot once you can get it linked up. Cons It’s hard to set your password, especially on iPad tablet. The chat didn’t work, says it will take hours. Basically, logging in all the time is annoying as well as this constantly asking for feedback, especially in my off work hours, like now! Review Source MV Matthew V. Branch Manager Banking Used the software for: Less than 6 months ### "Needs Improvement" November 15, 2018 3.0 Pros Ability to tag, opt out and manage text messages. Cons The system is slow and the app does not work that well. It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are. It would be nice to receive a text while I am out of office and be able to respond right away opposed to waiting to get to a computer to respond. Review Source Response from Salesmsg November 22, 2018 Hi Matthew, we do have a mobile app for Android and iPhone so you can text on the go. Just download the mobile app and this will solve your problem. KR Kristen R. Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Great program!" April 12, 2019 5.0 Pros This program is quick and easy to learn; as well as use. Cons I literally have no complaints about this software. Review Source GL Gabriel L. CMO Food & Beverages Used the software for: Less than 6 months ### "GREAT Hubspot Integration" July 26, 2019 5.0 Pros Just a great Hubspot integration with an amazing customer service team. Definitely know what they are doing and they are excellent in helping you reach your goals. Cons Nothing so far. We have been liking all elements of the tool. Review Source LK Lauren K. Sr. Account Manager Real Estate Used the software for: 1-2 years ### "Great for switching gears on desktop" March 19, 2021 5.0 Easy, low stress. Pros I love having a detached number for clients to reach me on. Makes communication very easy whether my agents prefer text and email. Cons Sometimes the search function is a bit odd. Review Source CB Chloe B. Leasing Agent Real Estate Used the software for: Less than 6 months ### "Salesmsg Review" June 6, 2019 4.0 Pros I love that this software allows me to send mass messages. It makes it very convenient for us to contact a large number of potential tenants when we are trying to lease our apartments. Cons We have not had this software for long, so we have not had any problems with it so far. Review Source AS Amanda S. Marketing Associate Education Management Used the software for: Less than 6 months ### "Great, easy to use texting platform" November 15, 2018 5.0 Pros It's extremely easy to set up triggers and add the webhook into automations in my CRM. Messaging back and forth with leads has never been easier. Cons I don't have any issues with it. It fits all of my needs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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