Who Uses This Software?

Law Firms


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month/user
  • Pricing Details
    https://www.litify.com/pricing/
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Litify
  • www.litify.com/
  • Founded 2016
  • United States

About Litify

Litify is the best-in-class solution that will transform your law firm into a modern and high performing business. Built on top of the worlds most secure and flexible platform, you can now run and automate marketing, CRM, intake, matters, documents, referrals, reporting, and finance all on the Litify application.


Litify Features

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Litify Reviews Recently Reviewed!


A Nightmare To Work With

Jul 11, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: I like how the reports can be completely altered to your liking. Even though you need to be trained for an extensive amount of time to code them in yourself.

Cons: The fact that they tied themselves to Salesforce caused many headaches that involved an unacceptable answer of "Sorry we cannot do anything about it, because of Salesforce". Something as simple as adding a new user took almost a week to add and since Salesforce requires upfront cost, that cost was pushed to us with no room to back out of a contract.

The platform had too many bells and whistles that made navigation difficult. Many times, we would have to open tab after tab to get an answer.

There were errors that would consistently (multiple times a week) happen that would DELETE information.

Intake section was also too complicated and slowed our process up making the calls far longer then they needed to be. If you want this platform to work well for you, you will need at least one full-time coder to make changes on a daily basis.

This CRM does not have any unusual features that set it apart. If you are an attorney, I strongly suggest using a different CRM. I have tried many and this is by far my least favorite.

Easy to use, well thought out, accessible and provides valuable analytics with the touch of a button

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Litify is an excellent case management platform that catapults the legal profession into the 21st century. I can access the software easily from my phone which adds a level of mobility that I haven't previously experienced. The referral capabilities are extraordinary and allow for seamless referral of cases between lawyers. The information built into the platform for active cases and cases under review is very helpful.

Cons: While Litify is very well optimized for use on a mobile phone (in my case, an iPhone), I would like to see an iPhone app.

Overall: Mobility, accessibility, easy case maanagement and seamless referral of cases between lawyers.

Vendor Response

by Litify on October 25, 2017

Hi Reviewer thank you for the review!

I wish to let you know that as part of litify you get full access to our iPhone app powered by salesforce. You can use this here free of charge :
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B4nxSEAR

If you have problems installing it please just contact support@litify.com or me personally ryan@litify.com.

Regards,
Ryan

Co-founder

Capterra-loader

Consistently exceed all expectations and blow the competitors out of the water.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Salesforce ecosystem lays the foundation and the amazing Litify team builds the structure that, for the first time ever, provides an amazing, industry specific tailored platform that can do anything a law firm can dream to do... and more. This platform has the ability to completely change the industry from a technology and efficiency perspective; and that change, is desperately needed.

Cons: That I had to wait this long to get it. There are constantly improving the product as a young player in the industry. That being said, they communicate with their large and small clients, prioritize needs and have rolled out features faster than I could ever have imagined. I've been following them since before they launched and to have built a platform that already surpasses players that have been in the space for decades is incredible. I can't wait to see the features they continue to improve and build that I haven't even known I needed at this point.

Litify has enabled us to revolutionize our practice and ensure every client is accounted for.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Litify gives you the ability to see any case and what is happening with it, regardless of where you are. Their robust reporting features include complex marketing data, which gives us the ability to make informed decisions that better serve clients and our bottom line. And because of Litify's mobile availability via the Litify mobile app, you can manage everything, anytime, anywhere. Litify empowers you with a lot of data and analytics, and with great knowledge comes great responsibility.

Overall: Litify automates marketing, client management, intake, matters, documents, referrals, reporting, and finance, all in a single, secure, easy-to-use application. By leveraging the power Litify, our law firm has the tools we need to perform at the highest level.

As a intake department head, it has been an amazing!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use which makes it very easy to train intake specialists. The use custom work flows allows them to accurately screen and sign cases autonomously. I love the adaptability of the software to evolve with business needs. The reporting engine and DICE application has been an essential piece in our Firm's recent growth.

Overall: It has been an invaluable tool in our call center and has been a massive contributor in our recent growth.

Convenient, top quality and user friendly!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Streamlines the multi-step processes by consolidating it into one system, while functioning as a communications hub for all users. Ensures systematic structure and uniformity. In addition, it automates our correspondence and helps staff accomplish tasks more efficiently.

Cons: It is unfortunate that not all firms use this software, it really made a difference in our process.

Capterra-loader

Best Legal Software Available for Today and the Future!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Litify as a whole is a fantastic company and software. The software is backed by years of experience by using the Salesforce Platform. Majority of their technical staff were previous employees of Salesforce so they know how to customize the product to fit your Firm's needs. They are a complete open book when it comes to support and training and make themselves available to make sure you are successful.

Cons: There is a bit of native functionality that isn't available in Salesforce Platform that is offered in other instances of Salesforce. To give one example is that we are unable to track how long a matter has been in a stage out of the box BUT with a bit of customization you can eventually do it. This requires a bit of work upfront but it all works out in the end.

Fantastic product - view cases and their respective status all in one easily accessible format.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ease of use and organization. Keeps all my incoming referrals organized throughout the intake, review and case selection phase - streamlines our process, eliminates "lapses" and decreases time requirements for our staff.

Cons: Would like an additional note section to provide periodic updates to file status, but this would just be an improvement on already quality system.

Overall: Organization, efficiency and communication. Litify helps convert referrals faster, with less administrative requirements and communicate decisions in real time to the source. Great product that has done wonders for my practice.

Vendor Response

by Litify on October 25, 2017

Daniel thanks for the review

I can let you know that in the upgraded version of litify we have the ability to add notes.

I have passed your feedback to our product team, thank you!

A robust experience that exceeded all expectation.

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Litify is a software that leverages all the strengths and capabilities that SalesForce offers into a case management system that helps increase productivity as well as help users find all the information they need to provide the best client experience. Since Litify's platform is built off of SalesForce the option of being able to find apps that integrate to our org is incredible. Truly amazing!

Cons: The only hiccup we tend to find is user adoption, as well as ease of use for certain users that are not as computer savvy.

We integrated litify with our Salesforce and it has ruined Salesforce.

Apr 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It helps us track our leads on a deeper level then we were previously able to (it can tell us which ad a lead came in from Facebook instead of just Facebook in general.

Cons: The search function that was the backbone of our Salesforce use was completely ruined. Our campaigns are much harder to find - the lead information is not easy to see anymore - it requires way more click through to find things that were easily found before integrating Litify.

Capterra-loader

Made somethings easier and some things more difficult.

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Litify bridged the gap between the standard Salesforce instance and the way the legal industry works. Made things easier to quickly pivot lead pathing when necessary.

Cons: Our switch to Litify was a huge process. So many details to go over in order to make sure we the switch was seamless and nothing was lost. We ran into a few issues and it took a couple months to straighten out.

Very forward thinking. Progressive in efforts to make most efficient use of teams time.

Dec 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has almost limitless potential in terms of automating daily tasks and important alerts and making typically complex situations much more easy to understand at a glance.

Cons: Very much like most systems it take a lot of time and resources and patience to get set up correctly.

Overall: Making daily tasks more efficient