--- title: "Litify Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Litify the right Law Practice Management solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160393/Litify/reviews/" page_type: "reviews" language: "en" --- Litify 4.4 (138) [View alternatives](https://www.capterra.com/p/160393/Litify/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Litify Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews RM Renee M ParalegalLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “I love how you can do everything from emails, document sharing, calendaring, expenses, etc. from within this program and everything is easily searchable. “ December 11, 2025 RM Rafael M CMALaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There a few, minimal occasions, where files tend to take more than expected to upload. When handling great batches of files, in terms of uploading them to the software, the app tends to get slower above 50+ files While not recurrent, it does appear some times that whenever you're adding a Party to a matter it gets duplicated by itself.“ December 19, 2025 NC Nischay C LG Trainer and Sales specialistRetail, 11 - 50 employeesUsed the software for: Less than 6 months. “Litify helps firms streamline routine tasks and workflows, such as document generation and task tracking.“ September 3, 2025 SB Sarah B Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “I do not like having to generate each document separately, I wish that we were able to click on more than document to generate at a time.“ December 16, 2025 RR Rinu R Technical support engineerEntertainment, 51 - 200 employeesUsed the software for: 6-12 months. “Case Management is really helpful in Litify as it helps manage cases from intake to closure, including tracking progress, assigning tasks, and managing documents.“ June 10, 2025 MC Miriam C ParalegalLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Don't love it- While it offers a wide range of features, I think the information gets lost and I like to have my tasks and notes clear“ December 12, 2025 KH Kim H Human Resources DirectorHigher Education, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I love how It combines the all the case management things now I can track case and automate the document and its advance and real time analytics and reporting is appreciable.“ April 2, 2025 Bm Brenda m CMALegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “I do not like that sometimes the sign in screen will not log in unless you go through a certain URL.“ December 11, 2025 ## Showing most helpful reviews Showing 1-25 of 138 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony J. Founder, CEO Legal Services Used the software for: 6-12 months ### "Consistently exceed all expectations and blow the competitors out of the water." October 25, 2017 5.0 Pros Salesforce ecosystem lays the foundation and the amazing Litify team builds the structure that, for the first time ever, provides an amazing, industry specific tailored platform that can do anything a law firm can dream to do... and more. This platform has the ability to completely change the industry from a technology and efficiency perspective; and that change, is desperately needed. Cons That I had to wait this long to get it. There are constantly improving the product as a young player in the industry. That being said, they communicate with their large and small clients, prioritize needs and have rolled out features faster than I could ever have imagined. I've been following them since before they launched and to have built a platform that already surpasses players that have been in the space for decades is incredible. I can't wait to see the features they continue to improve and build that I haven't even known I needed at this point. Review Source LB Louis B. Technologies Manager Law Practice Used the software for: 6-12 months ### "Technologies Manager " December 17, 2025 5.0 I love it, overall it's a great software with lots of pluses. The small things I would want to add dont really take away from the overall experience. Pros I love the ease of use as well as the modular building you can do. It's a great software with many things that help with streamlining case work. Cons The thing that always gets me is that not everything from Salesforce works through Litify. I was so used to SF that not being able to use some of the tried and true features in Litify was tough. Switched from [MerusCase](https://www.capterra.com/p/139979/MerusCase/) Litify offered more features we wanted. The only thing that Merus has over Litify is the direct connection to eams. Review Source KE Kat E. Resource Specialist Law Practice Used the software for: 1-2 years ### "So much promise" December 17, 2025 3.0 I like the organization of Litify, It's flexible as far as who can see/have access to what. I think speed could be a lot better and the capability to drag and drop documents within Litify (i.e. into the fax section or into another matter) as well as outside onto my desktop or an email. Pros It's very easy to use and collaborate with others on the case. The learning curve is fantastic for quick accurate training. The layout is pretty clear and leave little room for guessing. Cons The speed of the website seems as though everything is on a set of servers that are running out of space. Things are definitely slower than when I started a couple years ago. The colaboration with Banjax is the worst part becuase I can't tell if the document actually sent or if it just started processing. Review Source MV Mona V. Paralegal Legal Services Used the software for: 1-2 years ### "Great Program" December 16, 2025 5.0 Litify has been an excellent tool for case management and easy client control. File sharing and document management are easily accessible when working with a big team on the same assignment. Pros The ease of case management. Being able to see who on the team is working on the case. I enjoyed organizing a case, from discovery deadlines to contact information. Cons The info score and the lack of clarity about what affects it. It is definitely a learning curve, but once the score is up, it is very rewarding. Switched from [Filevine](https://www.capterra.com/p/140815/Filevine/) I switched from File Vine when I switched firms. Review Source KT Kelli T. Paralegal Law Practice Used the software for: 1-2 years ### "Pros of Litifiy " December 16, 2025 5.0 Litify has made our case management job much easier in a day to day basis. It helps us maximize the usage of our time! Pros Easy to use, save and edit documents. Makes case management easy! I love how you can update a file to a new version to save on deleting older versions and/or having several versions in the file. Cons The overall look of Litify looks complicated however once you learn where each tab/option is, it is very easy to utilize. Switched from [Neos](https://www.capterra.com/p/58931/Neos/) We made the switch for a more user friendly option. Review Source SG Steph G. Paralegal Law Practice Used the software for: 1-2 years ### "Changes to be made" December 11, 2025 2.0 Pros The details page has a lot of information in one place which makes it easier to find tons of information when you don't want to be clicking around through a file. Cons Not very user friendly. It takes more steps to get one task done, have to click multiple times sometimes to get a task to complete. Switched from [TrialWorks](https://www.capterra.com/p/2599/TrialWorks/) Trialworks wasn't updating their software anymore. Review Source ND Nick D. Case Manager Law Practice Used the software for: 6-12 months ### "If You Want a Quality Case Management System, Try Litify!" December 19, 2025 4.0 My overall experience with Litify is generally positive. Litify is the modern tool you need for your case management. It holds tremendous power for your firm. Pros I really like the Docrio add-in, as well as the overall appearance. There also was not a steep learning curve when our firm switched over systems. The "Conversations" box is also useful. Cons I wish that the most recent case note appeared on the Details page. Also, sometimes the sheer number of folders can be counterproductive. Switched from [SmartAdvocate](https://www.capterra.com/p/131579/SmartAdvocate/) Poor user support. When we submitted a ticket, they would not get back to us to help us fix the problem. Review Source TR Tamaika R. Paralegal Legal Services Used the software for: 1-2 years ### "A Content Review" December 16, 2025 5.0 Pretty okay, pretty easy to download documents and find details. It has been an experience working with Litify. Pros Uploading Documents- I like the way we can just grab and drop the documents into Litify. I also like we can edit within Litify. Cons Calendar: You can't do a lot things within the calendar. It doesn't allow you to remove items or even highlight calendar entries. Switched from [Needle](https://www.capterra.com/p/187693/Ecommerce-Live-Chat/) upper management choice in the firm to switch Review Source NM Nancy M. Case Worker Law Practice Used the software for: 6-12 months ### "NANCY LIT REVIEW " December 19, 2025 5.0 Fairly good. No issues with it. I would recommend using the application to everyone that I know. I also like how you can edit any document Pros How easy it is to use! Super simple design and easy to navigate. I would recommend using the application to everyone that I know. Cons That every time i want to select a specific case it opens another tab. So i have unnecessary tabs open. Switched from [MerusCase](https://www.capterra.com/p/139979/MerusCase/) Management made the switch. They decided Litify would work better for our system Review Source RM Renee M. Paralegal Law Practice Used the software for: 1-2 years ### "Litify is a great case management tool! " December 11, 2025 5.0 I feel like using Litify definitely helps to be able to have all of the case information available in one place where anyone who needs to can access it. Pros I love how you can do everything from emails, document sharing, calendaring, expenses, etc. from within this program and everything is easily searchable. I really utilize the tasks tabs and reminders heavily to keep track of outstanding tasks. Cons I would like to be able to "clone" data from the details and party tabs to companion cases. This would save time in duplicative data entry. Also, I wish Litify had a talk to text option for phone call logs and emails. This would save time as well. Review Source EL Emily L. Paralegal Law Practice Used the software for: 6-12 months ### "Not for Litigation Use" March 24, 2025 2.0 I was actually part of the trial of it, and I found that the developers knew absolutely nothing about civil litigation. This program is geared towards presuit case management only, so the name Litify doesn't really fit at all. Pros The ability to text clients on their cell phones. Cons Lack of discovery tracking program. The dashboard in this program is only for pre-suit negotiation tracking. There's no component to help with tracking the discovery process. Review Source LF Lance F. Operations Manager Law Practice Used the software for: 6-12 months ### "Litify for Data-Driven Decisions" January 8, 2025 5.0 Our firm has gotten so much insight into our data, allowing us to make data-driven decisions not based on a "feeling" or hunch related to the business side of law. Pros The extensive customization capabilities, reporting and dashboards for our leadership team. Cons The initial implementation is a large undertaking. Alternatives considered [Neos](https://www.capterra.com/p/58931/Neos/) Reason for choosing Litify Familiarity with the Salesforce as an admin. Switched from [SmartAdvocate](https://www.capterra.com/p/131579/SmartAdvocate/) Reporting and dashboard capabilities needed for our leadership team. Review Source LG Laura G. BA Legal Services Used the software for: 1-2 years ### "End of year Litify review" December 16, 2025 4.0 Compared to other CRMs I've used, Litify is amazing for organizing data and client information. Its Document Management through Docrio is pretty good and helpful, but some features can be improved. Pros Litify is an easy-to-use CRM that helps organize case information. As an admin, it is easy to create and customize objects, improving the time of development and increasing the total value for money. Cons Some features have limits in their implementation and force you to create a more complex solution. Some updates make the system run a bit slower. Review Source SB Sarah B. Legal Assistant Legal Services Used the software for: 1-2 years ### "Liking Litify and " December 16, 2025 4.0 Overall Litify has been easy to use and learn, there are a few things that I liked better with the old program but Litify has proven to be useful and easy to navigate. I do like most being able to copy to companion cases. Pros I like that case management and file sharing is easy in Litify. We did come from another program so we moved some of the "matter plan" from the previous program which all didn't transfer well. Cons I do not like having to generate each document separately, I wish that we were able to click on more than document to generate at a time. Review Source LJ Luis J. Accountant Law Practice Used the software for: 2+ years ### "Best CMR for Litigation" December 16, 2025 5.0 Excellent, very easy to use. Very easy to run and create reports to know the status of each area/department and make decisions. Pros Very easy and intuitive to use. You can navigate and find the docs and info for a specific case (matter). Cons Sometimes, as every case can save lots of info, it takes time to get the complete case (page) ready to read or find the docs. Review Source SG Sydney G. Paralegal Law Practice Used the software for: 2+ years ### "Litify - Easy to Use but Needs to be Faster" December 11, 2025 4.0 I have been using Litify for over two years and I am very comfortable with it. It was relatively easy to learn to use but it lacks in responsiveness/speed. Pros Litify is easy to use. There are many ways to share files. Litify is helpful with both document management and case management. Cons Litify's response time is slow. It needs to be more responsive. Otherwise, I do not have any other complaints. Review Source ST STARRE T. Medical and Insurance Professional Law Practice Used the software for: 1-2 years ### "Liftify Rocks" December 11, 2025 5.0 Ok needs some improvement but overall good. Wish you could change how to add some information. But it is ok Pros Most user friendly. Like that you can go move around easy in the matter. Like the flags that can put up Cons Moving between matters. Need to add a note on side of matter for the attorney and co workers. Need to add important box Review Source ST Soffy T. Receptionist Legal Services Used the software for: 1-2 years ### "New Look brighter and better" December 17, 2025 5.0 A positive experience work in progress. I am learning as I go along and negative around the program. Pros The new design is amazing nice and bold where it needs to be easy on the eyes. Much clearer display. Cons Can be tedious when trying to find between multiple claims with the same name. Also trying to match a company or medical facility with multiple claims. Review Source JD John D. Case Manager Law Practice Used the software for: 6-12 months ### "Litify review" December 22, 2025 3.0 My overall experience with Litify is okay. Its not bad and not good. Everything new needs adjusting so its not that bad. Pros That it is faster to fill in the blanks. I am able to move quickly filling in information. Pretty good. Cons What i like least about litify is that it needs to move URLs into something that can be added by file name Review Source NM Nia M. Records Retrieval Coordinator Legal Services Used the software for: 1-2 years ### "Great Management Tool" December 11, 2025 5.0 Pros I love the organization tools and easy integrations Litify has available. There are many tools in Litify that makes document management simple. Cons Litify should have a better help management section for different errors a user may run into while working. Review Source JM Juan M. Legal Assistant Legal Services Used the software for: 6-12 months ### "Intuitive, but slow at times." December 11, 2025 3.0 it's been good until I'd say about a week ago when I started running into these issues, nut other than that, at least for my tasks, it's simple to use. Pros Easy to use most of the time when just completing tasks and it makes coordination and collaboration simpler Cons It is very slow some times. Specially as of recent, whenever y try to click on a note or change tabs, it'll take about a minute to react Review Source RR Riley R. Legal Project Analyst Legal Services Used the software for: Less than 6 months ### "Riley Robinson Litify review " December 17, 2025 5.0 My overall experience has been great. It is very easy for me to use at work. I will continue to use this on my day to day basis. Pros Customer support and onboarding resources are generally helpful, and the platform continues to improve with updates and new features. Reporting and dashboards are especially strong, giving firms clear insight into performance and case progress. Cons Sometimes the platform lags and doesn't not perform well. It takes a few minutes to fully upload documents and send them. Review Source PD Parris D. Litigation Paralegal Legal Services Used the software for: Less than 6 months ### "Love it! It's a great case management software." December 11, 2025 3.0 I really like it! I think overall it's a really good system and I like how you can log everything including expenses, etc. Pros I really love that it is both a case management system and document management. It's easy to use and perfect for both saving and editing files. Cons I think sometimes it can be hard to navigate the timeline, sometimes it can be hard to find what I'm looking for. Review Source HD Haley D. Receptionist Legal Services Used the software for: Less than 6 months ### "The Workarounds of Litify" December 17, 2025 5.0 I have a very positive overall experience using Litify to complete my every day tasks while at work. Pros What I enjoy most about Litify it the compact layout. I feel it is easy to navigate and is versatile for any company. Cons Some of the things that I don't enjoy as much about Litify is that every once in a while, I will experience long load times. Review Source MA Mike A. Owner Food & Beverages Used the software for: I used a free trial ### "Litify review " August 31, 2025 4.0 Overall it was a great experience using litify and I would recommend to anyone interested in looking for anyone Pros Very easy to use definitely see the value for money one of the better products out on the market recommend Cons I found that the only issue was it was slightly hard to share other than that four stars across the board Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.