--- title: "Litify Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Litify the right Law Practice Management solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160393/Litify/reviews/" page_type: "reviews" language: "en" --- Litify 4.4 (139) [View alternatives](https://www.capterra.com/p/160393/Litify/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Litify Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews RM Renee M ParalegalLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “I love how you can do everything from emails, document sharing, calendaring, expenses, etc. from within this program and everything is easily searchable. “ December 11, 2025 RM Rafael M CMALaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There a few, minimal occasions, where files tend to take more than expected to upload. When handling great batches of files, in terms of uploading them to the software, the app tends to get slower above 50+ files While not recurrent, it does appear some times that whenever you're adding a Party to a matter it gets duplicated by itself.“ December 19, 2025 RR Rinu R Technical support engineerEntertainment, 51 - 200 employeesUsed the software for: 6-12 months. “Case Management is really helpful in Litify as it helps manage cases from intake to closure, including tracking progress, assigning tasks, and managing documents.“ June 10, 2025 SB Sarah B Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “I do not like having to generate each document separately, I wish that we were able to click on more than document to generate at a time.“ December 16, 2025 KH Kim H Human Resources DirectorHigher Education, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I love how It combines the all the case management things now I can track case and automate the document and its advance and real time analytics and reporting is appreciable.“ April 2, 2025 MC Miriam C ParalegalLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Don't love it- While it offers a wide range of features, I think the information gets lost and I like to have my tasks and notes clear“ December 12, 2025 ML Marie L NegotiatorLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “Pros, I love the search column, I like the litify note tab I can create a note and chatter from that particular note.“ December 16, 2025 Bm Brenda m CMALegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “I do not like that sometimes the sign in screen will not log in unless you go through a certain URL.“ December 11, 2025 ## Showing most helpful reviews Showing 1-25 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony J. Founder, CEO Legal Services Used the software for: 6-12 months ### "Consistently exceed all expectations and blow the competitors out of the water." October 25, 2017 5.0 Pros Salesforce ecosystem lays the foundation and the amazing Litify team builds the structure that, for the first time ever, provides an amazing, industry specific tailored platform that can do anything a law firm can dream to do... and more. This platform has the ability to completely change the industry from a technology and efficiency perspective; and that change, is desperately needed. Cons That I had to wait this long to get it. There are constantly improving the product as a young player in the industry. That being said, they communicate with their large and small clients, prioritize needs and have rolled out features faster than I could ever have imagined. I've been following them since before they launched and to have built a platform that already surpasses players that have been in the space for decades is incredible. I can't wait to see the features they continue to improve and build that I haven't even known I needed at this point. Review Source TD Taylor D. Case Manager Law Practice Used the software for: 1-2 years ### "Litify Essentials " December 22, 2025 4.0 My experience has been mostly positive. The learning curve is fast and logical, and it makes doing my job fairly easy. Pros It makes organizing my client's files and current cases easy. There is a place for most of the important information to be easily filed and viewed. It also makes having a process easy to implement. Cons It could be more customizable for each business' and department's needs or views. Data migration could also be smoother, especially between programs. Switched from [Needle](https://www.capterra.com/p/187693/Ecommerce-Live-Chat/) Money and capability of new product versus old Review Source MC Miriam C. Paralegal Legal Services Used the software for: 1-2 years ### "Falls short of Expectation" December 12, 2025 3.0 Don't love it- While it offers a wide range of features, I think the information gets lost and I like to have my tasks and notes clear Pros I like that we are able to communicate with our clients easily. Even though it can feel busy or complex at first, it has the flexibility to be customized. Cons What I liked least about Litify is that there’s so much happening on the screen that information can get lost. Switched from [Filevine](https://www.capterra.com/p/140815/Filevine/) I started a new job that used this software Review Source LB Louis B. Technologies Manager Law Practice Used the software for: 6-12 months ### "Technologies Manager " December 17, 2025 5.0 I love it, overall it's a great software with lots of pluses. The small things I would want to add dont really take away from the overall experience. Pros I love the ease of use as well as the modular building you can do. It's a great software with many things that help with streamlining case work. Cons The thing that always gets me is that not everything from Salesforce works through Litify. I was so used to SF that not being able to use some of the tried and true features in Litify was tough. Switched from [MerusCase](https://www.capterra.com/p/139979/MerusCase/) Litify offered more features we wanted. The only thing that Merus has over Litify is the direct connection to eams. Review Source MV Mona V. Paralegal Legal Services Used the software for: 1-2 years ### "Great Program" December 16, 2025 5.0 Litify has been an excellent tool for case management and easy client control. File sharing and document management are easily accessible when working with a big team on the same assignment. Pros The ease of case management. Being able to see who on the team is working on the case. I enjoyed organizing a case, from discovery deadlines to contact information. Cons The info score and the lack of clarity about what affects it. It is definitely a learning curve, but once the score is up, it is very rewarding. Switched from [Filevine](https://www.capterra.com/p/140815/Filevine/) I switched from File Vine when I switched firms. Review Source KL Kim L. Legal Administrator Law Practice Used the software for: 2+ years ### "Not a fan" December 19, 2025 2.0 I'm not a fan. I think the product is too cumbersome. It slows me down. I don't find it particularly user friendly. Pros The searching capability is the best part of the program. I can find what I need relatively easily. Cons It takes too many steps to accomplish anything. Additionally, the cost is way out of line for our needs. Switched from [Practice Master Pro](https://www.capterra.com/p/126417/Practice-Master-Pro/) We needed something more searchable and user friendly. Review Source KT Kelli T. Paralegal Law Practice Used the software for: 1-2 years ### "Pros of Litifiy " December 16, 2025 5.0 Litify has made our case management job much easier in a day to day basis. It helps us maximize the usage of our time! Pros Easy to use, save and edit documents. Makes case management easy! I love how you can update a file to a new version to save on deleting older versions and/or having several versions in the file. Cons The overall look of Litify looks complicated however once you learn where each tab/option is, it is very easy to utilize. Switched from [Neos](https://www.capterra.com/p/58931/neos/) We made the switch for a more user friendly option. Review Source ND Nick D. Case Manager Law Practice Used the software for: 6-12 months ### "If You Want a Quality Case Management System, Try Litify!" December 19, 2025 4.0 My overall experience with Litify is generally positive. Litify is the modern tool you need for your case management. It holds tremendous power for your firm. Pros I really like the Docrio add-in, as well as the overall appearance. There also was not a steep learning curve when our firm switched over systems. The "Conversations" box is also useful. Cons I wish that the most recent case note appeared on the Details page. Also, sometimes the sheer number of folders can be counterproductive. Switched from [SmartAdvocate](https://www.capterra.com/p/131579/SmartAdvocate/) Poor user support. When we submitted a ticket, they would not get back to us to help us fix the problem. Review Source TR Tamaika R. Paralegal Legal Services Used the software for: 1-2 years ### "A Content Review" December 16, 2025 5.0 Pretty okay, pretty easy to download documents and find details. It has been an experience working with Litify. Pros Uploading Documents- I like the way we can just grab and drop the documents into Litify. I also like we can edit within Litify. Cons Calendar: You can't do a lot things within the calendar. It doesn't allow you to remove items or even highlight calendar entries. Switched from [Needle](https://www.capterra.com/p/187693/Ecommerce-Live-Chat/) upper management choice in the firm to switch Review Source NM Nancy M. Case Worker Law Practice Used the software for: 6-12 months ### "NANCY LIT REVIEW " December 19, 2025 5.0 Fairly good. No issues with it. I would recommend using the application to everyone that I know. I also like how you can edit any document Pros How easy it is to use! Super simple design and easy to navigate. I would recommend using the application to everyone that I know. Cons That every time i want to select a specific case it opens another tab. So i have unnecessary tabs open. Switched from [MerusCase](https://www.capterra.com/p/139979/MerusCase/) Management made the switch. They decided Litify would work better for our system Review Source KL Kenia L. Pre-Litigation Paralegal Law Enforcement Used the software for: 1-2 years ### "User-Friendly Excellence: My Experience with Litify" December 16, 2025 5.0 I absolutely love Litify! It's incredibly user-friendly, offering a variety of options that enable us to delve into details with ease. Most information is readily accessible and effortlessly discoverable, which enhances the overall experience. The intuitive design and diverse features truly make it a standout choice. Pros I love how intuitive and user-friendly it is, making it incredibly easy to navigate and operate without any hassle. Cons Occasionally, I encounter frustrating errors that unexpectedly pop up within the website, disrupting my workflow. When this happens, I'm unable to proceed on the same page, forcing me to refresh it. Unfortunately, this results in the loss of all my carefully prepared content and text, which can be incredibly disheartening. Review Source SB Sofia B. Verification Specialist Legal Services Used the software for: 1-2 years ### "Convenient, Easy Access and Beginner Friendly " December 11, 2025 5.0 It is convenient and easy access; it is very accessible and neat. For first time user of lithify it is beginner friendly Pros the search button is very useful it will route you directly on what you're needing, file sharing is very easy by using links Cons Some documents were uploaded at the wrong folder by AI with incorrect or not related naming convention Review Source SB Sarah B. Legal Assistant Legal Services Used the software for: 1-2 years ### "Liking Litify and " December 16, 2025 4.0 Overall Litify has been easy to use and learn, there are a few things that I liked better with the old program but Litify has proven to be useful and easy to navigate. I do like most being able to copy to companion cases. Pros I like that case management and file sharing is easy in Litify. We did come from another program so we moved some of the "matter plan" from the previous program which all didn't transfer well. Cons I do not like having to generate each document separately, I wish that we were able to click on more than document to generate at a time. Review Source OA Orlando A. Specialist in records processing Legal Services Used the software for: 1-2 years ### "security and learning on a single platform" December 11, 2025 4.0 My overall experience has been good, I feel safe working and uploading my documents that contains sensitive information. Pros It’s more friendly use now, easier to understand. I like how it organizes the documents and the different tabs we use in our daily basis, also the Safety and the file sharing. Cons I would say, a little slow when loading or uploading documents. For new user it might be a little hard to understand all the options, the use of the IA should be more friendly and easier to understand. Review Source LE Leda E. Attorney Legal Services Used the software for: 1-2 years ### "User friendly " December 19, 2025 4.0 Pros It is easy to navigate and organized, making it easy to access information quickly. I like that it allows you to edit chatters after you posted them, saving further confusion. Cons I dislike the new color scheme as it can be too bright, I wish certain functions would save automatically when changed Review Source ST Soffy T. Receptionist Legal Services Used the software for: 1-2 years ### "New Look brighter and better" December 17, 2025 5.0 A positive experience work in progress. I am learning as I go along and negative around the program. Pros The new design is amazing nice and bold where it needs to be easy on the eyes. Much clearer display. Cons Can be tedious when trying to find between multiple claims with the same name. Also trying to match a company or medical facility with multiple claims. Review Source RV Robin V. Records Retrieval Coordinator Law Practice Used the software for: 1-2 years ### "2025 Litify Review" December 16, 2025 5.0 Great platform for our office and departments. Taylors to job specific duties. Always an opportunity to update and make more efficient. Pros Very department specific task lists. Litify has alot of features that allow us to perform our job duties efficiently. Cons Initially hard to learn and navigate at training. Alot to learn but after getting familiar, easy to work through. Review Source OF Oswaldo F. Correspondence Legal Services Used the software for: 6-12 months ### "Best working tool " December 21, 2025 5.0 Amazing . I just love it as I feel like the system is so easy to use they always keep it updated and easy to use Pros Easy to use , love that you have so meany options on how to set up your work space . Very friendly to work Cons The Matter plan view . Is so easy to use as it give a more simple view to find what ever you need to work Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: 6-12 months ### "Efficient Case and Document Management with Great Value for Money" October 8, 2025 5.0 My overall experience with Litify has been great. It’s a powerful platform that helps organize cases, improve communication, and keep everything in one place. Once you get used to it, it really makes daily work smoother and more efficient. Pros What I liked most about Litify is how it brings everything together in one place. It makes managing cases, tracking progress, and communicating with the team so much easier and more organized. Cons The thing I liked least about Litify is that some features take time to learn, and the system can feel a bit slow when handling large amounts of data. However, it’s still a powerful tool overall. Review Source SH Sabrina H. Paralegal Legal Services Used the software for: Less than 6 months ### "Shorten Learning Curve" December 16, 2025 4.0 Very user friendly, with a lot of customizable options. The platform feels fresh and innovative in the way we use it at our firm. Pros The integration of all products and reporting is very thorough. I like the endless customizable dashboard and profile options, making day to day work easy. Cons The learning curve is very steep. After months of use, I still have not mastered the program. There are too many options for each task. Review Source JG Jody G. Manager Accounting Used the software for: I used a free trial ### "Great overall" July 25, 2025 4.0 Working with Litify has been a positive experience overall. Their support team is responsive and consistently helpful, which makes a big difference when navigating the platform. One of their recent additions, DocuRio Email, is a great tool that effectively bridges Outlook and Litify, making email integration much smoother. However, the platform does have its drawbacks. The layout and interface can be unintuitive, often requiring multiple steps to accomplish simple tasks. This can slow down workflows and make routine processes feel more time-consuming than they should be. While the functionality is solid, there's definitely room for improvement in terms of user-friendliness and efficiency. Despite these challenges, Litify remains a powerful tool with excellent support, and its continuous development—like the release of new features—shows promise for the future. Pros Litify is so great to work with. Support is responsive and very helpful. They recently released a new product docrio email it is a great product to link emails from outlook to litify. Cons It is not simple to use, you have to do more steps because of the layout. It can take much more time to get where you need to be. Review Source BE Braya E. Disbursement coordinator Law Practice Used the software for: 1-2 years ### "Love It! Easy to use!" June 30, 2025 5.0 it was easy and quick to learn to use. I learn how to use the software in one day with training and I love it. Pros Its easy to use. I didn't have any issues learning to use this software. Every thing was so easy to find. Cons you cant look up people by their birthday. I dont like the fact that you have to use the clients name or account number. Review Source KW Karson W. Mail room worker Legal Services Used the software for: Less than 6 months ### "Mail room worker " December 11, 2025 4.0 Pretty good. I would recommend to a friend for their business if I thought they would get some good use out of it. Pros It was easy to use and easy to learn how to use. I like how it is set up as well it’s quite easy to figure out. Cons I don’t like that you have to spell everything exact to find the person you’re looking for. I wish there was more leisure with spelling. Review Source MA Mike A. Owner Food & Beverages Used the software for: I used a free trial ### "Litify review " August 31, 2025 4.0 Overall it was a great experience using litify and I would recommend to anyone interested in looking for anyone Pros Very easy to use definitely see the value for money one of the better products out on the market recommend Cons I found that the only issue was it was slightly hard to share other than that four stars across the board Review Source PM Peter M. Account Manager Retail Used the software for: 6-12 months ### "Highly customizable, cloud-based, and capable of automating tasks" October 16, 2025 5.0 It allows for remote access, which can boost team efficiency. Automated reminders and follow-ups save significant time Pros Combines legal case management with CRM, allowing for unified handling of client and workflow information Cons The platform is considered expensive, particularly since it's built on top of Salesforce, and it feels we are paying for a product we do not fully own. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.