Oak Bay Technologies

Water Solutions Professional

5 / 5 5 reviews

Who Uses This Software?

Small & Medium Size Communities, Associations, Towns and Villages


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.95/one-time
  • Pricing Details
    Price is for Water Solutions Lite
  • Free Version
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Oak Bay Technologies
  • www.oakbay.com
  • Founded 1979
  • United States

About Water Solutions Professional

Water Solutions Professional is an easy to learn software solution for small and Medium size utilities. Water Solutions Professional is capable of billing water, gas, electricity or other metered utilities. Addons include handheld mobile data collectors, interface to Palm PDA's and Automatic Meter Reading equipment from most major manufacturers. Bills may be printed on postcards, plain paper, emailed or setup for online bill pay. All the major items to make your utility billing easy.


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Water Solutions Professional Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Water Solutions Professional Reviews Recently Reviewed!


Excellent customer service and support. Great, easy to use program

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to download the customer information, upload the meter readings and print the billings. It really is a seamless system. We love it!

Cons: I honestly can't think of anything. I will say it's different than other programs I am use to working with only because this is the first utility program I've ever worked with.

Vendor Response

by Oak Bay Technologies on June 06, 2018

Thank you Noreen for the wonderful review!

This software is the best, including support, that I have ever used.

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of using Water Solutions is the ease of usability as well as superb support. I could teach another person how to use the software with only a few short lessons. If and whenever I need support, a email or a phone call gets me back on my feet in a very short time.

Cons: There isn't anything I don't like. For the money, the value of the program far exceeds the cost.
If I could ask for anything, I would like to be able have more room for a message on the postcard we use for billing.

Overall: This software saves us time and because of that, money.

Vendor Response

by Oak Bay Technologies on April 17, 2018

Thank you Frank for the excellent review!

Wonderful software and has been more than exceptional in support!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very accurate. The detailed summary makes it very easy to how much the company will take in each month and how much money s is outstanding.

Cons: no cons - love the software! Our water utility has 260-270 the software has been wonderful! I recommend it to everyone.

Overall: Excellent service and accuracy!

Vendor Response

by Oak Bay Technologies on April 04, 2018

Thank you for the kind review!

Neighborhood

Aug 25, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and easy to teach to new employees.

Cons: Can't copy and paste info. Would speed process up and help eliminate input errors.

Overall: Using software for 6 years. Always quick resolution of problems that surface from time to time.
Easy to understand and very helpful customer support.

Recommendations to other buyers: Would like to export and save old info to help comply with regulatory requirements as well as speed up processes for current accounts.

Vendor Response

by Oak Bay Technologies on August 25, 2016

Water Solutions does allow for cut and paste using the keyboard commands ctrl+C and ctrl+V. The program also supports many other shortcut key combinations to make editing and manipulating data easy.

Best Customer Support

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Regular updates have made this software relevant to changing technologies. I now use email text messages and of course mail.
Customers like the chart that tracks their usage.

Cons: I haven't had any problems.

Overall: I first got this software in 2004 for my community water system. I had never used a database and was only marginally computer literate. It was super easy to get started and when I did hit snags the customer support was quick to get me back on track. I especially like the user's guide. It's easy to read and makes sense! I now use the multi-company version and run two water systems: one with 400 accounts and the other with 150 accounts.

Recommendations to other buyers: It also tracks your source and distribution meters usage.

Vendor Response

by Oak Bay Technologies on August 09, 2016

Thanks Lesa for the nice review!