TouchBase

TouchBase Mail


5 / 5
7 reviews

Who Uses This Software?

Anyone looking to touch base with their subscribers without a learning curve, without financial surprises and through a platform that is shared by like-minded people.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TouchBase
  • touchbasemail.com/
  • Founded 2014
  • Canada

About TouchBase Mail

A simplified email marketing tool featuring email and landing page creation, previewing, and reporting.


TouchBase Mail Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor

TouchBase Mail Reviews Recently Reviewed!


Personal Attention from Highly Competent Boutique Operation, Delivering Our 1 Million+ Emails Daily

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TouchBase delivers on several levels: (1) personal attention (their CEO was on a call with me on Thanksgiving this year to make sure a very important mailer went out perfectly...and also made sure our Black Friday email went out flawlessly); (2) pricing; and (3) confidence in knowing that TouchBase is not sending lists on behalf of anyone and everyone--they're very strict with on-boarding new clients and make sure that new clients don't harm current senders' reputation by sending spam with the TouchBase service.

Cons: At first, it was a "Con," but now we see it was the right move. They were strict with adding our large list (1 Million+ emails at this time) to the software gradually instead of all at once. They said it would help keep delivery rates higher and earn us a better reputation with mail platforms as we scaled up to our full database. We're really pleased now, as we see really high delivery rates and really low bounce rates (for example, 870,011 emails sent to one of our lists had only 24 bounces a couple days ago).

Overall: We send 1 million+ emails daily, charging advertisers significant amounts to appear in our email newsletter. Our entire business depends on delivering email. We've used both MailChimp and SendGrid before. They don't just send our emails for us, they support our business with attention and care.

TouchBase make email marketing fun

Apr 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, adaptability, integrations, price

Overall: Excellent tool with even better service! I love all the features of TouchBase and can't imagine using anything else for my email marketing needs. Really easy and user friendly, and sleek and professional. No problems recommending this. The level of service I received was brilliant, from first call to follow up and launch. Highly recommended.

Recommendations to other buyers: Highly recommend TouchBase as it's a serious platform that can handle any kind of task you want to throw at it.

Capterra loader

Outstanding Service!

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple and easy to use. Effective delivery of your content.

Cons: Nothing much to say here. So far my experience has been excellent.

Overall: When sending daily Newsletter's in the Daily Deal industry one wants peace of mind at the moment of trusting a platform with your business. Touchbase is that business, customer care, attention to details is at another level.

Top Notch Service

Mar 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been working with Touchbase Mail for a while now and have had nothing but a great partnership & experience with them. Their service & quality of work is 5 star across the board! We will continue to use their service, and recommend others to as well! You will not be disappointed!

Vendor Response

by TouchBase on March 17, 2017

Mike, sending mailers for the Fallsview Keg Steakhouse is our pleasure. Thanks for the kind words!

Fantastic!

Mar 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: They are efficient and are amazing to work with. Whenever I need something done quickly, I can always count on them!

Vendor Response

by TouchBase on March 21, 2017

Christina, we appreciate your feedback and look forward to a productive and successful 2017 with BW Fallsview. Happy Sending!

Great Service!

Apr 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am so thankful for the ease of this user friendly service! The team is always on hand to answer questions in a timely manner and the turn around is always efficient and reliable.