# TouchBase Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TouchBase Mail the right Email Marketing solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/160435/TouchBase-Mail/reviews

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TouchBase Mail

5 (7)

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Last updated March 13th, 2026

# Reviews of TouchBase Mail

Ease of use

5.0

Customer Service

5.0

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Gustavo V.  
Chief Executive Officer  
Internet  
Used the software for: 2+ years

### "Outstanding Service!"

October 19, 2018

5.0

When sending daily Newsletter's in the Daily Deal industry one wants peace of mind at the moment of trusting a platform with your business. Touchbase is that business, customer care, attention to details is at another level.

Pros

Simple and easy to use. Effective delivery of your content.

Cons

Nothing much to say here. So far my experience has been excellent.

Review Source

José V.  
Director  
Internet  
Used the software for: 1-2 years

### "Only company I found that has a rep specific for my account"

December 5, 2018

5.0

I used mailchimp and sendgrid for years and hated the lack of customer service. As soon as I switched to Touchbase I was amazed at the quality of the reps and the speed at which they answer.

Pros

It has all the functionalities of the bigger companies and gets me better open rates and deliverability. Amazing customer service.

Cons

I haven't found yet a reason not to like them.

Review Source

AD

Andrew D.  
Chief Strategy Officer  
Marketing and Advertising  
Used the software for: 2+ years

### "Personal Attention from Highly Competent Boutique Operation, Delivering Our 1 Million+ Emails Daily"

December 5, 2018

5.0

We send 1 million+ emails daily, charging advertisers significant amounts to appear in our email newsletter. Our entire business depends on delivering email. We've used both MailChimp and SendGrid before. They don't just send our emails for us, they support our business with attention and care.

Pros

TouchBase delivers on several levels: (1) personal attention (their CEO was on a call with me on Thanksgiving this year to make sure a very important mailer went out perfectly...and also made sure our Black Friday email went out flawlessly); (2) pricing; and (3) confidence in knowing that TouchBase is not sending lists on behalf of anyone and everyone--they're very strict with on-boarding new clients and make sure that new clients don't harm current senders' reputation by sending spam with the TouchBase service.

Cons

At first, it was a "Con," but now we see it was the right move. They were strict with adding our large list (1 Million+ emails at this time) to the software gradually instead of all at once. They said it would help keep delivery rates higher and earn us a better reputation with mail platforms as we scaled up to our full database. We're really pleased now, as we see really high delivery rates and really low bounce rates (for example, 870,011 emails sent to one of our lists had only 24 bounces a couple days ago).

Review Source

SB

Stefanie B.  
Director of Online Marketing  
Hospitality  
Used the software for: 2+ years

### "TouchBase make email marketing fun"

April 3, 2017

5.0

Excellent tool with even better service! I love all the features of TouchBase and can't imagine using anything else for my email marketing needs. Really easy and user friendly, and sleek and professional. No problems recommending this. The level of service I received was brilliant, from first call to follow up and launch. Highly recommended.

Pros

Ease of use, adaptability, integrations, price

Review Source

MF

Mike F.  
  
  
Used the software for:

### "Top Notch Service"

March 15, 2017

5.0

We have been working with Touchbase Mail for a while now and have had nothing but a great partnership & experience with them. Their service & quality of work is 5 star across the board! We will continue to use their service, and recommend others to as well! You will not be disappointed!

Review Source

Response from TouchBase

March 17, 2017

Mike, sending mailers for the Fallsview Keg Steakhouse is our pleasure. Thanks for the kind words!

CS

Christina S.  
  
  
Used the software for:

### "Fantastic!"

March 16, 2017

5.0

They are efficient and are amazing to work with. Whenever I need something done quickly, I can always count on them!

Review Source

Response from TouchBase

March 21, 2017

Christina, we appreciate your feedback and look forward to a productive and successful 2017 with BW Fallsview. Happy Sending!

AK

Alysia K.  
  
  
Used the software for:

### "Great Service! "

April 3, 2017

5.0

I am so thankful for the ease of this user friendly service! The team is always on hand to answer questions in a timely manner and the turn around is always efficient and reliable.

Review Source

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