Who Uses This Software?

Finance, travel, hospitality, and renewables with a growing and increasingly diverse customer base across the UK and internationally.


Average Ratings

1 Review
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SureVoIP
  • www.surevoip.co.uk/
  • Founded 2010
  • United Kingdom

About SureVoIP

SureVoIP is a carrier-grade VoIP provider and delivers its service over the firms own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges. In June 2016, SureVoIP won the Internet Telephony Service Provider Associations (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise).


SureVoIP Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

SureVoIP Reviews Recently Reviewed!

Horrible Experience

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: I would assume that the low cost is the only reasonable pros

Cons: I regret to say that the experience with that company is just dreadful. I have purchased a number from them 02035155555 which costed alot if my memory serves me and I have been trying to port that number away from them for 10 months. They have flooded me with all sorts of technical details and admitted that they don't support Scenario 7 which is apparently the most common way of porting numbers in the UK. In one email they admit that Scenario 7 is less complicated than their preferred way of porting numbers and in another communication I have been informed that for technical and commercial reasons they don't support Scenario 7 porting. I have clearly stated that I would like to cover the costs if any and if they are reasonable, but obviously, it's better for them to charge me monthly for all the incoming calls as opposed to cooperating in a process of number porting. In comparison, another number that was purchased from BT (01732463858) was ported to the new provider without any issues. They use the obscure justification that they are not required to use Scenario 7 to avoid people leaving their network with their own property ... I strongly suggest avoiding that company at all cost.

Vendor Response

by SureVoIP on November 02, 2017

Dear Paul, Thank you for leaving a public review of your experiences with SureVoIP here. To say I'm surprised is an understatement. Number porting is driven by the **Gaining Communications Provider (GCP)**, i.e. the company you move your number to. SureVoIP in this case are the Losing Communications Provider (LCP). We worked with your GCP, which we will not name because you have not, and explained what they needed to do. If you recall, I even sat on a conference call with them, you and your solicitor explaining what they needed to do as they were doing it all wrong and you were getting extremely frustrated. I also gave everyone the call recordings of that call. They came back to you and basically said they weren't interested? I then took the extremely rare path of approaching one of the carriers they use to set up a porting agreement with them for you. That process is not complete yet, that's why I was surprised that you post these negative reviews of us. Gavin, CEO.