--- title: "SureVoIP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SureVoIP Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/160446/SureVoIP/" page_type: "product" language: "en" --- # SureVoIP Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SureVoIP ## What is SureVoIP? SureVoIP is a carrier-grade VoIP provider and delivers its service over the firms own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges. In June 2016, SureVoIP won the Internet Telephony Service Provider Associations (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise). ## What is SureVoIP used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[VoIP](https://www.capterra.com/voip-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £5 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SureVoIP?[Manage this product listing](https://www.g2.com/products/surevoip/claim_requests/new?auto=true) ## SureVoIP Overview Updated September 2026 AI summary SureVoIP provides businesses of all sizes with a cloud-based VoIP platform that covers call management, recording, monitoring, and tracking. It supports features like IVR, auto-dialing, queue management, video conferencing, and voice mail, with options for contact management, chat, and fax. SureVoIP is accessible on major desktop and mobile operating systems, offering flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SureVoIP 1.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price £5 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.0 (1) Ease Of Use 4.6 (1,769) Value For Money 2.0 (1) Value For Money 4.6 (1,519) Customer Service 1.0 (1) Customer Service 4.7 (1,538) ## SureVoIP alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) ## FAQs about SureVoIP Overview ### What company size and specific industries is SureVoIP built for? SureVoIP is designed for businesses in finance, travel, hospitality, and renewables, with a customer base that spans the UK and international markets. The description does not specify a company size, so the product appears suited to organizations of varying sizes within those sectors. Features and Usability ### What are the key features of SureVoIP? SureVoIP offers call center management, call monitoring, call recording, and call reporting for voice operations. Core communications features include IVR, queue management, auto-dialer, conferencing, video conferencing, chat/messaging, and voicemail. It also includes contact management, fax management, real-time data, reporting & statistics, and an API. Getting Started and Support ### What training and onboarding options does SureVoIP offer? SureVoIP provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled group instruction, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does SureVoIP offer? SureVoIP provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available here, so support quality, response speed, and helpfulness cannot be described from user sentiment. ## Features AI summary Based on 2,539 VoIP reviews According to Capterra reviewers, these are the VoIP features buyers prioritize most when comparing solutions: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) SureVoIP includes other capabilities that reviewers also consider important, such as **Video Conferencing** (**63%**) and **Chat/Messaging** (**54%**). These features give teams practical ways to meet face to face, share updates quickly, and keep conversations moving across channels, helping businesses improve day-to-day communication and team coordination. API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Reporting Track and report on all incoming and outgoing calls SureVoIP 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Instant Messaging: Communicate privately with individual students to offer help or answer questions. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Video Calls: Enables users to place video calls over the internet. - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VOiP Number: Offers users a unique number that can be dialed from anywhere. --- Get Advice We can help you find the software with the features you need. Features 2.0 (1) 2.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) Free Trial Basic £5.00 Per Feature,Per Month Value for money 2.0 (1) 2.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 1.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent PP Paul P. MD ### "Horrible Experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 21, 2017 Pros I would assume that the low cost is the only reasonable pros Cons I regret to say that the experience with that company is just dreadful. I have purchased a number from them 02035155555 which costed alot if my memory serves me and I have been trying to port that number away from them for 10 months. They have flooded me with all sorts of technical details and admitted that they don't support Scenario 7 which is apparently the most common way of porting numbers in the UK. In one email they admit that Scenario 7 is less complicated than their preferred way of porting numbers and in another communication I have been informed that for technical and commercial reasons they don't support Scenario 7 porting. I have clearly stated that I would like to cover the costs if any and if they are reasonable, but obviously, it's better for them to charge me monthly for all the incoming calls as opposed to cooperating in a process of number porting. In comparison, another number that was purchased from BT (01732463858) was ported to the new provider without any issues. They use the obscure justification that they are not required to use Scenario 7 to avoid people leaving their network with their own property ... I strongly suggest avoiding that company at all cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 2, 2017 Dear Paul, Thank you for leaving a public review of your experiences with SureVoIP here. To say I'm surprised is an understatement. Number porting is driven by the \*\*Gaining Communications Provider (GCP)\*\*, i.e. the company you move your number to. SureVoIP in this case are the Losing Communications Provider (LCP). We worked with your GCP, which we will not name because you have not, and explained what they needed to do. If you recall, I even sat on a conference call with them, you and your solicitor explaining what they needed to do as they were doing it all wrong and you were getting extremely frustrated. I also gave everyone the call recordings of that call. They came back to you and basically said they weren't interested? I then took the extremely rare path of approaching one of the carriers they use to set up a porting agreement with them for you. That process is not complete yet, that's why I was surprised that you post these negative reviews of us. Gavin, CEO. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.