Who Uses This Software?

Qminder seeks to help companies digitize their queuing experiences. Our system does not discriminate by industry: from retail to healthcare, to education everybody could use our help.


Average Ratings

17 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $249.00/month
    See pricing details
  • Pricing Details
    $249.00 per location/month $228.00 / month per location (annual contract)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Qminder
  • www.qminder.com/
  • Founded 2011
  • United Kingdom

About Qminder

Qminder is a cloud-based queue management system. With just a few clicks, Qminder helps retail locations manage their sales floors, and enables customers to shop instead of waiting in a line. We make customers happy and increase sales through the power of service personalization. Qminder actively serves millions of customers around the world, and is trusted by AT&T, Sprint, Verizon retailers, and customer service locations at Uber, World Bank, and the Olympics.


Qminder Features

  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Alerts/Notifications
  • Customer Database
  • For Restaurants
  • Prioritization
  • Public Waitlist
  • Reporting & Statistics
  • Self Check-in
  • Waiting Time Tracking
  • Waitlist Status Tracking

Qminder Reviews Recently Reviewed!


QMinder at the Kit Store

Mar 14, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: QMinder allows my department to ensure students are able to have peace of mind that they're in a real queue and will be dealt with by a staff member promptly. Having images of the staff members also means the students know who to approach at the department.

The stats function allow us to review our staff rota and identify any pinch points in our service to ensure we're delivering a well staffed service.

Cons: I would like to see more options for opening and closing times, currently, due to our working hours, when we close QMinder, some students believe us to be closed for the entire day, even if we're just breaking for lunch.

The ability to personalise and edit the messages displayed on the TV screen would be a huge assistance to my department too.

Overall: Since we started using QMinder we have seen an improvement in the interaction and usage of our department. Confused staff and students are a thing of the past with everyone aware of how to approach the queue that builds up at our department on a daily basis.

Capterra loader

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.

Cons: There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.

Overall: Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.

Qminder is a great product

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.

Cons: I really don't have any complaints, Qminder is a great product for a great value.

Overall: Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips!

I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.

Easy to use queue management tool to improve student experience

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening

Cons: I can honestly say there's nothing I dislike about this software.

Overall: This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.

Qminder experience

Mar 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Is a tool really really easy to use and you can make multiple service lines according to the business needs.

Cons: The option to link the app to google sheets is not as easy as it seems, I think it'd be better if you add the option to download the reports either google sheets or excel.

Overall: This is the second time I use it for different businesses as administrator and every time I find something extra to do.

Very useful software for managing queues in retail locations

Jul 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very simple to set up and works very reliably. Reporting and management features are well thought out, and I like the fact that users don't need paid licenses to use the software.

Cons: The fact that the software can only run on iPad & Apple TV - no Android support at all! This means that the hardware cost of implementing the software is much higher that would otherwise be the case.

Excellent app, easy to use, quick setup

May 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set up was very simple. We used this as a replacement for another queuing app, and we were up and going within an hour. The staff is very helpful and responsive. They even reached out to us proactively when they noticed something we had not completed in a queuing line one day and told us how to fix it. I also like the ability to add information to tickets that allows us to run reporting on what issues are popping up.

Cons: Would love to see the ability to schedule an appointment with Qminder

Overall: Qminder allows us to help our employees with their productivity. They have the option of waiting for their turn or go back to their desks for work and receive a text message that their turn is up. Contacts can easily see the queue and their place in it. It is also giving us a way to report on tech support issues encountered through out the day. We can spot trends and report issues to the appropriate stake holders to review.

review

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps our team provide a great service on time.

Cons: sometimes it is with a delay that pushes our drivers wait longer. Multi language will be great.

Overall: It has been great and will continue using.

Great Queue Management Tool

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Keep your customers organized in different lines, reorder, remove and put customers back into the queue after they've been called. Contact them via text message, open up customer's accounts straight from the Qminder tool and get powerful performance insight that are location based and individual performance insight.

Cons: Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data.

Easy set-up and use!

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can make all the changes myself -very easy

Cons: Launch of new features are not always 100% ready

Overall: GREAT! Very easy to use for our clients and staff

Essential Queue management

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Qminder has all the features we need in a simple format with no unnecessary fluff.

Cons: The trade off to simplicity is limited customization in some areas. Also, it would be nice if the branding wasn't in a more expensive teir.

Qminder

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to use, fast and efficient.

Cons: Limited tools to extract more data for further analysis.

Overall: It solved managing the flow of foot traffic. Allows me to track team performance and service times. I don't have to be present to view data. Nice charts.

Plug and play

Mar 28, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy setup, nice user interface, api for integrate external systems

Cons: Good to me so far, i think is a really good product and growing

Overall: I've been using Qminder for a few year and did a lot of integrations with our systems to reuse the data of visitors when arrive the salesperson

Great Software to use

Mar 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Pretty interface

What i like the most is the Weekly Summary :)

Cons: Nothing all fine with me and i didn't face any issue in the last period

QMinder Review

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and user interface for the ipad

Cons: "Call Again" feature does not "Call Again" as noted

Overall: Great!

Love this program!

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that you can add notes, labels and even chat with the customer.

Cons: The overall look of qminder seems a bit ugly and out of date. Please give it a refresh on the UI

So easy to manage our lines!

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the look of it, it's very user friendly.

Cons: Delays in updates-- most likely network issues, but sometimes have to refresh to see updates.