--- title: "Qminder Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qminder Software - reviews, pricing plans, popular comparisons to other Visitor Management products and more." source_url: "https://www.capterra.com/p/160462/Qminder/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Qminder Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Qminder ## What is Qminder? Qminder is the leading in-person service platform that brings clarity, structure, and control to busy brick-and-mortar teams. Built for appointments, walk-ins, and queues, Qminder helps organizations deliver better face-to-face service with less manual effort. From booking and check-in to receiving service, visitors move through their journey with timely updates, less waiting and confusion. Two-way communication and live dashboards keep operations on track, while Service Intelligence tools provide real-time insights into service performance. Qminder supports public sector offices, healthcare providers, and retail teams looking to reduce wait times, increase satisfaction, and run smarter service environments. Get started in under a week and see results from day one. With three flexible pricing plans and zero setup costs, onboarding is quick and hassle-free. It’s fast to implement, simple to use, and trusted by leaders like Apple, AT&T, and city governments. ## What is Qminder used for? [Visitor Management](https://www.capterra.com/visitor-management-software/)[Waitlist](https://www.capterra.com/waitlist-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Overall rating Based on 93 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $869 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Visitor Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Qminder alternatives Highest Rated [4.9 (119)](https://www.capterra.com/p/162584/Sign-In-App/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (329)](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/reviews/) Starting price $630.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (49)](https://www.capterra.com/p/179358/Visitly/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (173)](https://www.capterra.com/p/57469/GymMaster/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160462/Qminder/alternatives/) ## FAQs about Qminder Overview ### What problems does Qminder solve? Qminder solves crowded waiting-room and walk-in management problems by letting visitors check in remotely, receive queue-status texts, and be categorized by visit reason or appointment type. Clinics, public offices, retail branches, schools, and service teams use it to track wait and service times, monitor staff workload, and analyze visitor-volume trends. Answer based on 20 reviews Overview ### Which roles and teams benefit most from Qminder? Qminder is most used by advisors, community associates, and customer service teams managing walk-ins, appointment queues, and visitor routing. Healthcare registration and patient access staff use it to organize arrivals and reduce waiting-room confusion, while permit technicians, engineers, and managers track service demand and allocate staff across busy periods. Answer based on 93 reviews Overview ### What company size and industries is Qminder built for? Qminder serves brick-and-mortar enterprise organizations, with 35% of reviewers from enterprises and Transportation/Trucking/Railroad its top industry at 15%. It is designed for public sector, healthcare, retail, finance, and education settings managing appointments, walk-ins, and in-person service; reviewer representation also includes small businesses (34%) and midsize businesses (30%). Answer based on 93 reviews Features and Usability ### What are the key features of Qminder? Qminder includes core queue management features for visitor tracking, self check-in, and registration management, helping staff record arrivals and services across locations. Alerts and notifications keep customers informed of their place in the process, while reporting and statistics track service activity, wait times, and operational performance. Answer based on 28 reviews Pricing ### How much does it cost and what fees or limitations are included? Qminder starts at $869 per month for the Business plan with 25 users, and the Premium plan costs $1,149 per month for 50 users. A free trial is available. Business includes API, HIPAA compliance, integrations, SMS notifications and chat, while reviewers note texting costs extra and iPad/Apple TV hardware can raise implementation costs. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does Qminder integrate with? Qminder connects natively to 9 third-party tools, including communication and productivity apps such as Slack and Gmail, identity platforms like Okta and OneLogin, CRM and automation tools such as Pipedrive and Zapier, plus SurveyMonkey, Typeform, and Acuity Scheduling. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Qminder offer? Qminder provides live online training and documentation for teams getting started. Live online sessions can support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and common questions. Answer based on 1 reviews Getting Started and Support ### What customer support options does Qminder offer, and how do users rate the experience? Qminder offers email/help desk, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally report quick, helpful responses, including support for device glitches and feature questions. Some value direct communication with a dedicated representative, while occasional software freezes and workflow issues can require assistance. Answer based on 41 reviews Client support ### How responsive is Qminder customer support? Qminder provides responsive customer support that helps teams address questions quickly while they manage visitor queues and reporting. Office staff and service teams also find the platform easy to use, which reduces the need for ongoing assistance. Its support experience fits organizations that want help alongside straightforward daily queue management. Answer based on 20 reviews ## Features AI summary Based on 1,336 Visitor Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing visitor management software: - **Mobile Access** (**43%** of reviewers rated this feature as critical) - **Self Check-In/Check-Out** (**44%**) - **Access Controls/Permissions** (**40%**) Qminder includes **Self Check-In/Check-Out**, which covers one of the top priorities for visitor management buyers. However, it does not include **Mobile Access** or **Access Controls/Permissions**. Instead, it offers other important capabilities such as **Visitor Tracking** (**44%**), **Alerts/Notifications** (**31%**), and **Reporting & Statistics** (**32%**). These features help businesses monitor visitor activity, stay informed about arrivals and updates, and review traffic data over time, helping teams manage front-desk operations more efficiently. Self Check-In/Check-Out 4.6 (40) 55.00% of 40 reviewers that rated this feature as important or highly important Check-in and out via a mobile device or kiosk Visitor Tracking 4.9 (45) 51.11% of 45 reviewers that rated this feature as important or highly important Track visitors and purpose of visits Alerts/Notifications 4.5 (48) 41.67% of 48 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting & Statistics 4.8 (43) 34.88% of 43 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Registration Management 4.9 (27) 29.63% of 27 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Customizable Fields 4.6 (20) 30.00% of 20 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Qminder 58 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Government: Intended to be used by governmental agencies - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Registration: Manage the pre-registration process - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - User Profiles: Profiles of users providing basic information - Visitor Tracking: Track visitors and purpose of visits - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - Watch List: View and track activity related to an individual, transaction, etc. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (93) 4.8 Based on 93 reviews ## Pricing Value for money 4.7 (81) Free Trial [View pricing plan details](https://www.capterra.com/p/160462/Qminder/pricing/) Business $869.00 Flat Rate,Per Month It includes: - SMS notifications & chat - HIPAA compliance - API - Webhooks - Integrations Premium $1,149 Flat Rate,Per Month It includes: - Custom branding - Dedicated account manager - Dedicated onboarding & implementation - Security Log - SAML-based SSO - Data Retention Configuration Enterprise Custom Quote Available It includes: - Feedback - Custom SLA & ToS - Custom Integrations - Phone support - Forms - API support Value for money 4.7 (81) 4.7 Based on 81 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (87) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (87) 4.7 Based on 87 reviews ## User reviews Overall rating 4.8 Based on 93 reviews Filter by rating Counts reflect reviews available in this feed. 5(77) 4(15) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Bintu Keithane B. Supply Chain Manager Used the software for: Less than 1 year ### "Maintaining Flows and Queues of Visitors." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2021 It helps in gathering customer data and information. People don’t have to wait for a long time in long queues. It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors. The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically Pros It helps in maintaining flows of visitor and managing waiting lines. It allows visitors to check-in for getting services through their mobile devices from anywhere like homes or waiting in their cars. It helps in social distancing and minimizing the risks. It provides seamless queuing management systems. It provides actionable insights and helps in reducing operational waste. A queue management system helps in making every job easier. Cons It has limited tools for extracting more data. Its user interface needs some improvements. It may slow down sometimes and not able to notify you about queues status. Some controlling and customizing features need some improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer MSP Used the software for: 1-3 years ### "Helping Hand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2023 Great Pros Sending text messages to the people is what I love Cons It's always lovely to have a helping hand there is nothing not to have it around Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Radiologic Technologist Used the software for: 1-3 years ### "Qminder as a user" 4.0 June 15, 2023 Pros Being able to get notifications when new patients are added to the que. Cons Even though I only have one department line selected, I still get notifications for long wait times from other departments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer LIS Analyst Used the software for: 1-3 years ### "Qminder is a great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2019 Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership. Pros Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software. Cons I really don't have any complaints, Qminder is a great product for a great value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Learning Resources Used the software for: 3-5 years ### "Easy to use queue management tool to improve student experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2019 This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service. Pros It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening Cons I can honestly say there's nothing I dislike about this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Product Manager: Supply Chain Used the software for: 1-3 years ### "Very useful software for managing queues in retail locations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 6, 2018 Pros Very simple to set up and works very reliably. Reporting and management features are well thought out, and I like the fact that users don't need paid licenses to use the software. Cons The fact that the software can only run on iPad & Apple TV - no Android support at all! This means that the hardware cost of implementing the software is much higher that would otherwise be the case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Process Engineer Used the software for: Less than 1 year ### "Excellent app, easy to use, quick setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2019 Qminder allows us to help our employees with their productivity. They have the option of waiting for their turn or go back to their desks for work and receive a text message that their turn is up. Contacts can easily see the queue and their place in it. It is also giving us a way to report on tech support issues encountered through out the day. We can spot trends and report issues to the appropriate stake holders to review. Pros Set up was very simple. We used this as a replacement for another queuing app, and we were up and going within an hour. The staff is very helpful and responsive. They even reached out to us proactively when they noticed something we had not completed in a queuing line one day and told us how to fix it. I also like the ability to add information to tickets that allows us to run reporting on what issues are popping up. Cons Would love to see the ability to schedule an appointment with Qminder Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Community Associate Used the software for: Less than 1 year ### "Great Queue Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2019 Pros Keep your customers organized in different lines, reorder, remove and put customers back into the queue after they've been called. Contact them via text message, open up customer's accounts straight from the Qminder tool and get powerful performance insight that are location based and individual performance insight. Cons Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager customer service Used the software for: 3-5 years ### "Easy set-up and use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 2, 2019 GREAT! Very easy to use for our clients and staff Pros I can make all the changes myself -very easy Cons Launch of new features are not always 100% ready Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Driver Center Manager Used the software for: Less than 1 year ### "Great customer service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2019 Pros Their customer service is great, the customer success manager offered a call to review all the features of Qminder with me to maximize the amount that we were paying. Cons They no longer support android devices so if you don't have apple devices you will need to do the switch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160462/Qminder/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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