# Qminder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Qminder the right Waitlist solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160462/Qminder/reviews --- Qminder 4.8 (93) [View alternatives](https://www.capterra.com/p/160462/Qminder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Qminder Ease of use 4.9 Customer Service 4.7 ## Pros and Cons in Reviews RE Rita E Sales RepConsumer Electronics, 51 - 200 employeesUsed the software for: 6-12 months. “Qminder is a great software to use, you can schedule appointments without having to call and wait on the phone for a long time, you can also check In when you arrive to your appointment which is convenient.“ May 12, 2025 MC Mark C It managerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “While not necessarily a least like, they are a bit slower to work out software glitches and errors.“ June 14, 2025 Bonnie B Lead. Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “Great UI for our staff and the ability for our staff to message our clients while they wait.“ June 7, 2024 MC Maris C Benefits Program SupervisorGovernment Relations, 51 - 200 employeesUsed the software for: Less than 6 months. “Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate.“ June 14, 2023 주유 주현 유 managerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Continuous customer care became possible. And it was nice to be able to organize the people waiting in line through qminder.“ May 24, 2025 JB Jamia B ACCOUNTANT TECHNICIAN, SENIORAccounting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Nothing in my opinion needs to be improved by Qminder.“ June 14, 2023 JN Jason N EstheticianHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “Saves us so much time getting the customers information ahead of time.“ May 17, 2025 EA Emmanuel A Customer Support LeadTranslation and Localization, 10,001+ employeesUsed the software for: More than 2 years. “Not being able to add ATI as an administration“ April 25, 2022 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bintu Keithane B. Supply Chain Manager Consumer Services Used the software for: 6-12 months ### "Maintaining Flows and Queues of Visitors." March 18, 2021 5.0 It helps in gathering customer data and information. People don’t have to wait for a long time in long queues. It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors. The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically Pros It helps in maintaining flows of visitor and managing waiting lines. It allows visitors to check-in for getting services through their mobile devices from anywhere like homes or waiting in their cars. It helps in social distancing and minimizing the risks. It provides seamless queuing management systems. It provides actionable insights and helps in reducing operational waste. A queue management system helps in making every job easier. Cons It has limited tools for extracting more data. Its user interface needs some improvements. It may slow down sometimes and not able to notify you about queues status. Some controlling and customizing features need some improvements. Review Source VR Verified Reviewer MSP Food & Beverages Used the software for: 1-2 years ### "Helping Hand" March 27, 2023 5.0 Great Pros Sending text messages to the people is what I love Cons It's always lovely to have a helping hand there is nothing not to have it around Review Source LR Lorilyn R. Radiologic Technologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Qminder as a user" June 14, 2023 4.0 Pros Being able to get notifications when new patients are added to the que. Cons Even though I only have one department line selected, I still get notifications for long wait times from other departments. Review Source CL Christina L. LIS Analyst Hospital & Health Care Used the software for: 1-2 years ### "Qminder is a great product" March 14, 2019 5.0 Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership. Pros Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software. Cons I really don't have any complaints, Qminder is a great product for a great value. Review Source NE Naomi E. Head of Learning Resources Education Management Used the software for: 2+ years ### "Easy to use queue management tool to improve student experience" March 29, 2019 5.0 This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service. Pros It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening Cons I can honestly say there's nothing I dislike about this software. Review Source VR Verified Reviewer Product Manager: Supply Chain Retail Used the software for: 1-2 years ### "Very useful software for managing queues in retail locations" July 4, 2018 4.0 Pros Very simple to set up and works very reliably. Reporting and management features are well thought out, and I like the fact that users don't need paid licenses to use the software. Cons The fact that the software can only run on iPad & Apple TV - no Android support at all! This means that the hardware cost of implementing the software is much higher that would otherwise be the case. Review Source CB Cliff B. Process Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent app, easy to use, quick setup" May 16, 2019 5.0 Qminder allows us to help our employees with their productivity. They have the option of waiting for their turn or go back to their desks for work and receive a text message that their turn is up. Contacts can easily see the queue and their place in it. It is also giving us a way to report on tech support issues encountered through out the day. We can spot trends and report issues to the appropriate stake holders to review. Pros Set up was very simple. We used this as a replacement for another queuing app, and we were up and going within an hour. The staff is very helpful and responsive. They even reached out to us proactively when they noticed something we had not completed in a queuing line one day and told us how to fix it. I also like the ability to add information to tickets that allows us to run reporting on what issues are popping up. Cons Would love to see the ability to schedule an appointment with Qminder Review Source NL Norman L. Community Associate Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great Queue Management Tool" March 28, 2019 5.0 Pros Keep your customers organized in different lines, reorder, remove and put customers back into the queue after they've been called. Contact them via text message, open up customer's accounts straight from the Qminder tool and get powerful performance insight that are location based and individual performance insight. Cons Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data. Review Source CS Catherine S. Manager customer service Education Management Used the software for: 2+ years ### "Easy set-up and use!" March 28, 2019 5.0 GREAT! Very easy to use for our clients and staff Pros I can make all the changes myself -very easy Cons Launch of new features are not always 100% ready Review Source IB Iván B. Driver Center Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great customer service!" May 29, 2019 5.0 Pros Their customer service is great, the customer success manager offered a call to review all the features of Qminder with me to maximize the amount that we were paying. Cons They no longer support android devices so if you don't have apple devices you will need to do the switch. Review Source RAP Rafael Antonio P. Advisor Jr Telecommunications Used the software for: 2+ years ### "utilizando Qminder en la organización." March 30, 2023 5.0 una buena experiencia manejando Qminder. en general, el sistema es de facil manejo y con un buen soporte. que incluso lo agregaron en su pagina principal con un chat. Pros Lo que me ha gustado de Qminder, es que últimamente tuvo una actualización donde se puede visualizar la atención que esta en curso. y adicional si el registro en atención tiene mucho tiempo de estar activo, Qminder envía un correo electrónico dando aviso que esa atención se encuentra en un tiempo muy extendido, y personalmente me ha ayudado porque me ha salvado de tener atenciones que no deben tener un tiempo muy extenso y que por otras actividades olvide. Cons al inicio cuando se integro el sistema de Magellan o CS global. se nos hacia complicado la interaccion de ambos sistemas, pero en realidad Qminder tiene una buena interfaz y todo era de costumbre, algo que me parece un poco desventajoso es que, cuando los registros son muy antiguos. ya no aparecen. Reason for choosing Qminder por la facilidad en su interfaz y su interactividad para obtener datos. Review Source LH Leonardo H. Asesor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Qminder" March 23, 2023 4.0 En mi experiencia, facilita en gran medida el registro de visitas y permite llevar un numero real de las visitas diarias, semanales y mensuales. Pros Se me ha facilitado desde el principio para el registro de mis visitas y llevar seguimiento de mi desempeño de igual manera para verificar información a lo largo de mi turno Cons Lo que no me gusta es que el boton de jalar el turno y terminarlo esta en el mismo lugar, si por algun accidente das doble clic puedes llegar a terminar el turno apenas iniciado. Review Source TP Triston P. Assistant GM Retail Used the software for: 2+ years ### "Happy Customer" June 14, 2023 5.0 Pros qminder is very easy to use and train on. Cons they tend to have very limited features, would like to see more. Switched from [QLess](https://www.capterra.com/p/105435/QLess/) they shut down too frequently Review Source KS Kim S. Counselor Education Management Used the software for: 2+ years ### "A Great Queue & Waiting Line Management System!" December 23, 2022 5.0 Pros This software is beautifully designed and super-easy to use. It has a ton of features and allows customization for the user needs of your organization. The company is very responsive to user problems and issues that arise on a daily basis, and their development team is amazing when it comes to updating the platform's look and functionality. Cons I've previously worked as a software trainer and beta-tester and feel like I have very high standards for any software I use and I can honestly say that this platform is exceptional and has allowed our company to better serve the thousands of students we work with each year! Review Source MC Maris C. Benefits Program Supervisor Government Relations Used the software for: Less than 6 months ### "How Qminder works for us" June 14, 2023 5.0 I personally like Qminder and am glad it is being used in our agency. Pros This product was implemented in our new facility in February. We see about 400-500 clients in our office on a weekly basis. The best thing about this product is it allows us to keep track of clients, reason for visit, also the feature of text to client is very helpful. Cons Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate. They don't understand the reason for initials and to make sure they are watching their phones for notifcations. Maybe adding more features like additional languages. Review Source MD Marc D. Branch Sales MAnager Wholesale Used the software for: 1-2 years ### "Clean Easy to Use Qminder Interface" December 16, 2022 5.0 Pros The weekly and monthly tracking as well as helping people know when they are next. Cons Other than it wigging out every now and then and having to reload it completely there isn't much to complain about. Review Source RL Rebeca L. Tech Public Relations and Communications Used the software for: 1-2 years ### "Great!" June 16, 2023 4.0 It's very easy to understand and it's simplicity to navigate is great and i like simplicity. Pros How very simple and easy to navigate throughout the different icons. Cons If only the left hand side bar can separate the names once you have selected or called up the name. Review Source AK Aaron K. Director of Testing Higher Education Used the software for: 2+ years ### "Q minder Review" October 26, 2022 5.0 Pros It is very user friendly for both students and staff. Good reporting tools Cons Sometimes the APP is a bit glitchy but for the most part no issues Review Source JM Jessica M. Admissions clerk Hospital & Health Care Used the software for: Less than 6 months ### "Easy and manageable software" December 24, 2022 5.0 Overly, I feel it is very user friendly and easily manageable. Pros I love how it keeps things simple, easy to use and very easy to update and manage with multiple areas of the hospital to know who is where and what time and how long they have been there to ensure we meet expectations of little wait times and great customer service. Cons The thing I dislike the most is how complicated it is to edit a profile. I found the only and effective way to do so is delete it and than create a new one with the corrected information. Review Source CL Carlos L. Team Leader Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fine" May 3, 2022 5.0 Pros Is easy to used and i have visual for all movement. Cons Visual Client for attendance, we need Qminder in Waiting room for visual assistence Review Source AC Ari C. Patient Registrar Hospital & Health Care Used the software for: 1-2 years ### "Review for Qminder" June 14, 2023 5.0 Pros What I like most about Qminder is how user friendly it is. Cons My least favorite quality about Qminder is when it freezes, it will often say "Adding to waitlist" but will not move forward. Review Source DM Doel M. School liaison Human Resources Used the software for: 6-12 months ### "Report" June 14, 2023 5.0 Pros How easy it is to use. Being able to see waitlist. Cons Sometimes it malfunctions and will continuously repeat a persons name. Even though they have been attended to. Review Source CD Carleigh D. Phlebotomist Business Supplies and Equipment Used the software for: 1-2 years ### "Qminder review" December 27, 2022 5.0 I have always had a positive experience with qminder due to the communication skills it provides. Pros It is extremely helpful when communicating with patients as well as staff. Cons I do not dislike anything about this software. Review Source NJ Nigel J. Team Lead Information Technology and Services Used the software for: 6-12 months ### "Qminder" March 29, 2019 5.0 It solved managing the flow of foot traffic. Allows me to track team performance and service times. I don't have to be present to view data. Nice charts. Pros It is simple to use, fast and efficient. Cons Limited tools to extract more data for further analysis. Review Source nU nicolasa U. Accounting Tech Accounting Used the software for: Less than 6 months ### "Customer Professional" October 31, 2022 4.0 Pros I like the tracking feature is what is liked most Cons The notifications features could be more Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.