# Page 2 | Qminder Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Qminder the right Waitlist solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/160462/Qminder/reviews

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Qminder

4.8 (93)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Qminder

## Showing most helpful reviews

Showing 26-50 of 93 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DM

Dana M.  
Client Support Manager  
Retail  
Used the software for: 1-2 years

### "Perfect for getting rid of physical lines and improving customer wait times."

May 20, 2025

5.0

Qminder makes it easy for our customers to check in and get a spot remotely from their own phones, even before they arrive at the branch. What's more, the platform gathers key information about customer wait times, how long we spend serving them, the number of people we receive per hour, day, or service, and our team's productivity.

Pros

The key benefit of Qminder is its ability to turn waiting into a streamlined, digital experience, significantly boosting customer satisfaction. It also unburdens our agents from managing queues, letting them concentrate fully on assisting clients. With its intelligent routing, customers are always guided to the correct service station.

Cons

This platform has been completely satisfactory for me; I can't find any negative aspects to mention.

Review Source

KS

Kimberly S.  
Patient Service Representative  
Hospital & Health Care  
Used the software for: 2+ years

### "Less wait times"

April 27, 2025

5.0

My overall experience is positive. As I said prior, the ability to be able to see those waiting and for how long was beneficial to avoid long wait times and late appointments.

Pros

What I enjoyed about Qminder was the ability to see who was waiting and how long. Qminder had helped while I worked registration to know who was waiting to be registered for a test or arrived for a scheduled test. I, also, enjoyed being able to see how many I serviced in a day.

Cons

What I did not like about Qminder is nothing. I enjoyed everything about this program as it made the job easier to be able to properly service those coming in for scheduled test or outpatient testing.

Review Source

HW

Henry W.  
Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Qminder needs minor updates."

May 20, 2025

4.0

Simple and user-friendly interface that improves customer flow and reduces wait times. Limited customization may not fit all business workflows.

Pros

Exceptionally easy to set up and use, turning chaotic check-ins into seamless, customer-friendly queues

Cons

Limited front-end customization (e.g., iPad/TV messages, check-in form fields) can feel restrictive.

Review Source

MC

Mark C.  
It manager  
Medical Practice  
Used the software for: 1-2 years

### "Q-Might as well get it "

June 14, 2025

5.0

Overall, it does help solve que issues and customer satisfaction. I know larger companies like AT&T have used them as well.

Pros

I like being able to customize the clients by using their name and not assigning a number. It makes it feel more professional and personal.

Cons

While not necessarily a least like, they are a bit slower to work out software glitches and errors. You can point it out and get a response from their engineers at some point.

Review Source

JN

Jason N.  
Esthetician  
Hospital & Health Care  
Used the software for: I used a free trial

### "Great HIPAA compliant program"

May 17, 2025

5.0

The user experience is quite easy and straightforward. Even our older patients who aren’t as tech savvy can use it

Pros

Really great program. Makes appointments much more efficient. Saves us so much time getting the customers information ahead of time. Extra perk that this service is HIPAA compliant

Cons

The design isn’t quite as robust looking as other programs I’ve used.

Switched from

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

Horrible software. Very clunky and not HIPAA at the time of use

Review Source

VR

Verified Reviewer  
manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Continuous customer care "

May 24, 2025

5.0

I was able to think that the customer's experience from coming in to leaving was perfect. It helped me a lot in maintaining the perfect customer experience.

Pros

Continuous customer care became possible. And it was nice to be able to organize the people waiting in line through qminder.

Cons

So far, I couldn't find any negative comments about this service. Please develop better features in the future!

Review Source

RE

Rita E.  
Sales Rep  
Consumer Electronics  
Used the software for: 6-12 months

### "Qminder positive impact"

May 12, 2025

4.0

My overall experience was great, I feel like this software can be beneficial to many companies when it comes down to scheduling appointments.

Pros

Qminder is a great software to use, you can schedule appointments without having to call and wait on the phone for a long time, you can also check In when you arrive to your appointment which is convenient.

Cons

The only thing that I disliked was that the application tends to glitch or run slow, if there can be updates on that I would have no issues.

Review Source

Bonnie B.  
Lead. Systems Analyst  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "A great tool for enabling our clients to own their progress from the outset"

June 7, 2024

4.0

Qminder is always very on top of things if we have an issue and we rarely have an issue.

Pros

Great UI for our staff and the ability for our staff to message our clients while they wait.

Cons

We wish the front end UI of the check in form was more customizable.

Review Source

BD

Bogdan-Marian D.  
Operations Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Brilliant tool for queue management, probably the best on the market"

February 5, 2024

5.0

I am using this software to track and analyse data based on customer's visits. I do enjoy it since this is accurate, it does not have delays and it gives a very interactive and simplified way of using it. Although I used couple of queue management systems, I have never seen a product to be so user friendly and the availability to interact with the support team in seconds.

Pros

I do like that the software is getting always new features, is being updated and well maintained.

Cons

In my two years experience using Qminder, I couldn't find anything wrong with it. All you need is a stable internet connection and the software will work smoothly.

Switched from

[Qmatic](https://www.capterra.com/p/131185/Orchestra/)

Definitely the user experience and the wide range of characteristics that Qminder is offering. Although both of them can be integrated with CRM, the customization is in favour of Qminder.

Review Source

MO

Mackenzie O.  
Manager of Adoptions  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Competitive and customizable queue software "

December 16, 2022

5.0

We are able to navigate the line in adoptions with ease, differentiating patrons from walk ins compared to appointments. It also allows an easy way to separate patrons based off of the animal they are interested in - dogs, cats, or rodents.

Pros

The desks, lines, clerks, customizable fields, and reporting that is involved is very user friendly from both the management and customer sides

Cons

Glitches occur on the TV display, as well as the iPads themselves. There is great customer service that has been very helpful in these cases

Reason for choosing Qminder

The self service kiosk, capabilities of displaying wait times on our website, and the data reports from visitor history which also included average service time, average wait time and our ability to track conversions

Review Source

VR

Verified Reviewer  
adviser  
Information Technology and Services  
Used the software for: 2+ years

### "Lo recomiendo"

March 23, 2023

5.0

Es una herramienta muy sencilla, util y practica

Pros

Es muy facil gestionar la informacion y tenerla de manera ordenada

Cons

Creo que al presionar el boton de finalizar el turno, deberia arrojar un pop donde diga si estoy seguro, ya que a veces por un missclic finalizo turnos que no queria finalizar.

Review Source

RAP

Rafael A P.  
Advisor  
Executive Office  
Used the software for: 2+ years

### "facil utilizacion de Qminder"

March 3, 2023

5.0

he tenido una buena experiencia.

Pros

me gusta del software la interfaz que tiene actualmente, porque es facil para el desarrollo de mis tareas diarias.

Cons

que en algunas ocaciones no actualiza la pagina y no es posible ver la informacion enviada. solamente actualizando el navegador en F5

Reason for choosing Qminder

porque la compañia ha visto que el producto cumple con las especificaciones que se necesitan para la operacion

Review Source

rC

rita C.  
Permit Tech  
Construction  
Used the software for: 2+ years

### "City hall permit center"

March 7, 2024

5.0

Very easy to use - not complicated. Very helpful with tracking customers, waiting times, actual service time of each customer at each division level.

Pros

Ability to view which division customers are waiting for. Ability to transfer to different divisions as needed.

Cons

It has been working great for our purposes.

Review Source

MC

Michele C.  
Information Representative  
Education Management  
Used the software for: 2+ years

### "Innovative. efficient, and organized"

June 14, 2023

5.0

Overall, i enjoy using qminder as it makes the process for checking in visitors much easier and organized. If I ever have an issue the customer service is very quick to respond.

Pros

I like how easy it is to use and navigate the features available.

Cons

Sometimes when their are changes it is hard to figure out how to use them. However, the tutorials are helpful.

Review Source

CP

Courtney P.  
Office Assistant  
Government Administration  
Used the software for: 6-12 months

### "Very Useful"

March 15, 2024

5.0

Pros

Qminder is helpful in alerting each department within this large company that there is a customer waiting downstairs for assistance. It allows each of us the freedom to not be tied down to one area waiting for customers to arrive. I especially enjoy the fact that it can be accessed via mobile devices as well.

Cons

Qminder is simple but powerful and very useful for its intended purpose. As they are always adding updates and new features, it's difficult to find any cons because they are usually fixed before they become much of a problem.

Review Source

Response from Qminder

March 18, 2024

Hi! Thank you for taking the time and leaving a great review for Qminder 💚 We are glad to hear that our software keeps departments informed and provides mobility. Eliminating physical waiting lines is the key to improving the waiting experience and customer satisfaction. If there is anything we can help with, feel free to contact us from live support chat. Thanks again, Qminder Team

KM

Karla M.  
Advisor  
Consumer Services  
Used the software for: 2+ years

### "Que pienso de Qminder "

March 30, 2023

4.0

Pros

Lo fácil de utilizar cada, al usarlo la primera vez de inmediato se volvió familiar.

Cons

Las primeras actualizaciones dieron inconvenientes en temas de servicio al usuario

Review Source

pM

paulina M.  
team leader  
Information Services  
Used the software for: 2+ years

### "qminder"

March 23, 2023

5.0

ha sido muy buena

Pros

qminder nos ayuda a generar turnos, contar tiempos de atención y de espera y darnos visibilidad para mejorar dia a dia

Cons

a veces es un poco lento o no deja cerrar turnos si no llenas campos obligatorios

Review Source

JR

Jennifer R.  
Senior Supervisor  
Government Relations  
Used the software for: 2+ years

### "Senior Supervisor "

November 28, 2022

5.0

I’ve worked with it for 3 years and I love it . Very user friendly

Pros

I like that it tracks customer flow along with service time . It also shows trends in the business needs.

Cons

Texting is an additional cost and it’s very convenient tool

Reason for choosing Qminder

We chose qminder because it could track real time for servicing customers

Review Source

KM

Karen M.  
Management Analyst/Intake Specialist  
Government Administration  
Used the software for: Less than 6 months

### "Best Decision"

May 25, 2023

5.0

Since its implementation in our building, Q-minder has made our lobby operations easier, as well as more efficient. It has also aided in allowing me to better collect and analyze real-time data, especially being that it will create the graphs and layouts for you.

Pros

Ease of Use for both staff and clientsText message communication featuremakes data reporting easier and less time consuming

Cons

Limited language optionsWorkflow/screen options are limitedfor reporting purposes wish the system could better record duplicate clients

Review Source

VR

Verified Reviewer  
MSP  
Food & Beverages  
Used the software for: 1-2 years

### "Helping Hand"

March 27, 2023

5.0

Great

Pros

Sending text messages to the people is what I love

Cons

It's always lovely to have a helping hand there is nothing not to have it around

Review Source

JAC

Jose Alberto C.  
Adviser  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Qminder en mi vida "

March 23, 2023

5.0

Los problemas que ha solucionado es tener una medición en cuanto atenciones y recopilación de datos que son necesarios para llevar acabo nuestra operación, aunado a ello facilita el control de visitas y atenciones

Pros

Los detalles de la información que necesito

Cons

A veces la viabilidad de dejar algunos campos en blanco, los cuales no te permite dejar en blanco, debido a que existes circunstancias donde no siempre se tiene el dato

Review Source

MJM

Manuel Julián M.  
Adviser  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Recomendacion de Qminder"

March 23, 2023

5.0

Todo esta perfecto con el software

Pros

Cumple con todas las caracteristicas para lo que fue diseñado

Cons

Tiene caídas en la red esporadicas, pero se solucionan en unos minutos

Review Source

GM

Gary M.  
Kit Store Supervisor  
Higher Education  
Used the software for: 2+ years

### "QMinder at the Kit Store"

March 14, 2019

4.0

Since we started using QMinder we have seen an improvement in the interaction and usage of our department. Confused staff and students are a thing of the past with everyone aware of how to approach the queue that builds up at our department on a daily basis.

Pros

QMinder allows my department to ensure students are able to have peace of mind that they're in a real queue and will be dealt with by a staff member promptly. Having images of the staff members also means the students know who to approach at the department. The stats function allow us to review our staff rota and identify any pinch points in our service to ensure we're delivering a well staffed service.

Cons

I would like to see more options for opening and closing times, currently, due to our working hours, when we close QMinder, some students believe us to be closed for the entire day, even if we're just breaking for lunch. The ability to personalise and edit the messages displayed on the TV screen would be a huge assistance to my department too.

Review Source

HJ

Haley J.  
Lead Admissions Representative  
Hospital & Health Care  
Used the software for: 2+ years

### "My Qminder review! :)"

June 14, 2023

5.0

Absolutely love it!

Pros

The ease of use and ability to let our departments know when they have a patient

Cons

Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile.

Review Source

WP

Winston P.  
Advisor  
Information Technology and Services  
Used the software for: 1-2 years

### "La mejor"

March 30, 2023

5.0

Nos ha ayudado bastante con la organización de los turnos y el seguimiento al tiempo del equipo de trabajo

Pros

Me ha encantado la manera tan fácil y práctica de uso y superintuitiva

Cons

Me gustaría que tuviera alertas cuando una atención pasa mucho tiempo

Reason for choosing Qminder

Recomendación

Review Source

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