Who Uses This Software?

IT and DevOps teams in any company from small businesses to enterprises.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
    See pricing details
  • Pricing Details
    Standard = $8 Premium = $18 Enterprise = $38 Discount-annual payment
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AlertOps
  • alertops.com
  • Founded 2014
  • United States

About AlertOps

An IT and DevOps incident management solution for automating escalations, on-call scheduling, and integrations.


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AlertOps Features

  • Audit Trail
  • Corrective Actions (CAPA)
  • Disaster Recovery
  • Incident Reporting
  • OSHA Compliance
  • Root-Cause Diagnosis
  • Safety Management
  • Task Management
  • Ticket Management
  • Approval Workflow
  • Dashboard
  • KPIs
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Release Management
  • Timeline Management
  • Troubleshooting Reports
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

AlertOps Reviews Recently Reviewed!


We got this to replace a product that was not going to support apple phones. And saved money too.

Dec 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very adjustable to work with anything. And cloud base does help for future changes.

the cost turns out to be 1/2 of what we use to spend for a product we less support.

Cons: Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.

But like I said it could be a setting issue.

Overall: support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Vendor Response

by AlertOps on December 22, 2017

Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

Great service, always fast support if and when needed.

Dec 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed.

Cons: I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs.

Vendor Response

by AlertOps on December 26, 2017

Thanks for the awesome review! I'm glad our flexibility fits your needs and expectations.

Significant reduction in incident time to resolution

Dec 18, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to create sophisticated alerts from multiple user touch points.

Simple interface for acknowledging and assigning incidents.

Cons: Scheduling can be confusing.

Creating new integrations can be time consuming.

Overall: Improved response time to business critical incidents.

Vendor Response

by AlertOps on December 21, 2017

Thanks for your review! We're happy to help with scheduling and integration configurations. Feel free to reach out anytime!

Easy to setup and once you have the concept easy to create teams, rotations, and monitoring.

Dec 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The biggest pro is how easy it is to interface to integrate into your current application and email systems.

Cons: Really nothing other than those 3am calls it is so good at giving you when something in your systems need support. :)

Vendor Response

by AlertOps on December 22, 2017

Glad it's easy to figure out and integrate with! Hope support isn't needed at 3 am too often!

Great tool for keeping all your alerts organized

Jul 30, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: AlertOps allows you to keep all your alerts together. Their is no shortage when it comes to their features and functionality configuration. Great product for the price.

Cons: Some of the functions can be difficult to understand at first. Take a bit of a learning curve to really understand how all the options work.

Overall: AlertOps has been the best solution for our company. Ability to generate automatic alerts based on events is great. Able to schedule those alerts based on availability takes it to another level.

Vendor Response

by AlertOps on July 31, 2018

We're so glad that AlertOps was the best solution for you! It's really important for us that you have all the functionality that your team needs. Please do feel free to let us know what some of the difficulties were at first so we can improve our product for future users by emailing us back through support!

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Experience using alertops

Jul 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The scaling system and notifications sms.

Cons: It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

Overall: We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack

Vendor Response

by AlertOps on July 31, 2018

Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!

Great Product for the value

Jul 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to customize the route of notifications and calls.

Cons: The complexity and that some areas of the software is not as easy to navigate.

Overall: I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money.

Vendor Response

by AlertOps on July 31, 2018

Thanks Marko for the feedback! Glad the product is working for you. We're constantly working hard to figure out ways to simplify our product, so feel free to contact support if you have any suggestions for us!

Used for Oncall Support

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs.

Cons: Would like to have some more workflow customization options, namely as primarily using the software to provide 24/7 phone support, we would like to see all calls into the system generate a ticket. Our experience is that is not the case unless the user leaves a voicemail

Overall: Our primary usage is for 24/7 Phone support. We have a small team on call, so this provides us with the flexibility to schedule phone support with failover to other numbers if the individual oncall does not respond.

Vendor Response

by AlertOps on July 31, 2018

Hi there! We are really glad that our support staff was helpful for you! I have forwarded the feedback on workflow customization over to support as well, thanks!

This is the most flexible Major/Critical Incident Management solution I could find.

Aug 28, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great flexibility.

Best price compared to the competition.

Fund hands-on support during the trial is very helpful

Ability to do Manual Paging (which is awesome).

Ability to Let Multiple People on Multiple Teams All Get Alerts at 1 Time.

Ability to Escalate and Prioritize Alerts Based on Rules.

Can Do Customized SLA's on Higher Tier Plan.

Cons: UI & UX needs work (but I hear that they are launching a new UI & UX soon that should solve this)

Overall: Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.

Vendor Response

by AlertOps on December 22, 2017

Thanks Randall! You're right, The new UI is on it's way in early 2018!

Full featured system with a bit of a learning curve

Jul 24, 2018
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A lot of features and integration options

Very good customer service and very helpful.

Cons: A little difficult to use, very steep learning curve.

Overall: Alertops has a lot of features and integrations and the different plan options cater for different sized businesses. The site itself is difficult to use and navigate around but the customer support is very responsive and helpful to resolve any issues.

Vendor Response

by AlertOps on July 25, 2018

We're so glad to hear that our customer support team is very helpful! We're also constantly updating and trying to reduce the complexity of our product so if you have any specific requests, please do email our support team directly!

Good technology but customer service needs polish.

Feb 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Cons: Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Vendor Response

by AlertOps on February 14, 2018

Hi George,
Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

A lot of different features that work well with each other and provide great benefits.

Dec 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Great Price

Works as advertised

Every feature seems to work with out error

Very convenient and easy to use

Cons: The user interface could be a little nicer and easier to navigate.

Besides that, it's a great product.

Vendor Response

by AlertOps on December 22, 2017

Thanks Kathy for the review! There are major UI changes coming soon in 2018! Glad you're finding the product beneficial to your company.