Best For

IT and DevOps teams in any company from small businesses to enterprises.

Product Details

AlertOps empowers teams to collaborate in real-time to resolve business-critical incidents faster. We offer the most flexible and customizable solution, capable of addressing everything from basic on-call alerting to complex and unique enterprise challenges. Whether you have a basic need to cover on-call schedules or have a complex need to cover many teams that need to collaborate on incidents, AlertOps can easily scale to fit your organizations unique challenges.

Contact Details

AlertOps

https://alertops.com

Founded in 2014

Located in United States

Starting Price

  • $5.00/month/user
  • Standard = $8 Premium = $18 Enterprise = $38 Discount-annual payment

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

AlertOps Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Alerts/Notifications
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

AlertOps Reviews

Showing 5 of 16 reviews
Overall
4.6/5
Ease of Use
3.9/5
Customer Service
4.4/5
L.Victoria B.
CEO
Hospital & Health Care, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 10, 2019

“Very Happy Customer.”

OverallWe work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us!
ProsI can make the schedule ahead of the time and make changes immediately when needed.
ConsLimited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.

Vendor Response

By AlertOps on June 17, 2019
Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!
Reviewer Source 
Source: Capterra
June 10, 2019
Jason W.
Network Admin
Wholesale, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 20, 2017

“We got this to replace a product that was not going to support apple phones. And saved money too.”

Overallsupport for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.
ProsVery adjustable to work with anything. And cloud base does help for future changes. the cost turns out to be 1/2 of what we use to spend for a product we less support.
ConsMight be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue. But like I said it could be a setting issue.

Vendor Response

By AlertOps on December 22, 2017
Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!
Reviewer Source 
Source: Capterra
December 20, 2017
Cameron P.
CTO
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Great value for money and very good customer support”

OverallThe overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.
ProsThe value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.
ConsThe UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Vendor Response

By AlertOps on June 25, 2019
Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.
Reviewer Source 
Source: Capterra
June 17, 2019
Rudy S.
Technical Engineer III
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 22, 2017

“Great service, always fast support if and when needed.”

ProsIt has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed.
ConsI can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs.

Vendor Response

By AlertOps on December 26, 2017
Thanks for the awesome review! I'm glad our flexibility fits your needs and expectations.
Reviewer Source 
Source: Capterra
December 22, 2017
Pete B.
eCommerce Technology Manager
Retail, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 18, 2017

“Significant reduction in incident time to resolution”

OverallImproved response time to business critical incidents.
ProsAbility to create sophisticated alerts from multiple user touch points. Simple interface for acknowledging and assigning incidents.
ConsScheduling can be confusing. Creating new integrations can be time consuming.

Vendor Response

By AlertOps on December 21, 2017
Thanks for your review! We're happy to help with scheduling and integration configurations. Feel free to reach out anytime!
Reviewer Source 
Source: Capterra
December 18, 2017