AlertOps

AlertOps

4.5 / 5 7 reviews

Who Uses This Software?

IT and DevOps teams in any company from small businesses to enterprises.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
  • Pricing Details
    Standard = $8 Premium = $16 Enterprise = $27
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AlertOps
  • alertops.com
  • Founded 2014
  • United States

About AlertOps

An IT and DevOps incident management solution for automating escalations, on-call scheduling, and integrations.


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AlertOps Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management

AlertOps Reviews Recently Reviewed!


Good technology but customer service needs polish.

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Cons: Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Vendor Response

by AlertOps on February 14, 2018

Hi George, Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

Great service, always fast support if and when needed.

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed.

Cons: I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs.

Vendor Response

by AlertOps on December 26, 2017

Thanks for the awesome review! I'm glad our flexibility fits your needs and expectations.

We got this to replace a product that was not going to support apple phones. And saved money too.

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very adjustable to work with anything. And cloud base does help for future changes.
the cost turns out to be 1/2 of what we use to spend for a product we less support.

Cons: Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.
But like I said it could be a setting issue.

Overall: support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Vendor Response

by AlertOps on December 22, 2017

Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

Easy to setup and once you have the concept easy to create teams, rotations, and monitoring.

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The biggest pro is how easy it is to interface to integrate into your current application and email systems.

Cons: Really nothing other than those 3am calls it is so good at giving you when something in your systems need support. :)

Vendor Response

by AlertOps on December 22, 2017

Glad it's easy to figure out and integrate with! Hope support isn't needed at 3 am too often!

A lot of different features that work well with each other and provide great benefits.

Dec 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Great Price
Works as advertised
Every feature seems to work with out error
Very convenient and easy to use

Cons: The user interface could be a little nicer and easier to navigate.
Besides that, it's a great product.

Vendor Response

by AlertOps on December 22, 2017

Thanks Kathy for the review! There are major UI changes coming soon in 2018! Glad you're finding the product beneficial to your company.

Significant reduction in incident time to resolution

Dec 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to create sophisticated alerts from multiple user touch points.
Simple interface for acknowledging and assigning incidents.

Cons: Scheduling can be confusing.
Creating new integrations can be time consuming.

Overall: Improved response time to business critical incidents.

Vendor Response

by AlertOps on December 21, 2017

Thanks for your review! We're happy to help with scheduling and integration configurations. Feel free to reach out anytime!

This is the most flexible Major/Critical Incident Management solution I could find.

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Great flexibility.
Best price compared to the competition.
Fund hands-on support during the trial is very helpful
Ability to do Manual Paging (which is awesome).
Ability to Let Multiple People on Multiple Teams All Get Alerts at 1 Time.
Ability to Escalate and Prioritize Alerts Based on Rules.
Can Do Customized SLA's on Higher Tier Plan.

Cons: UI & UX needs work (but I hear that they are launching a new UI & UX soon that should solve this)

Overall: Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.

Vendor Response

by AlertOps on December 22, 2017

Thanks Randall! You're right, The new UI is on it's way in early 2018!