--- title: "AlertOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AlertOps the right IT Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160468/AlertOps/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- AlertOps 4.7 (21) [View alternatives](https://www.capterra.com/p/160468/AlertOps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of AlertOps Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews KP Katrina P IT AnalystInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support.“ November 23, 2025 Henry O PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. “ December 5, 2023 Henry O PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense.“ December 5, 2023 ## Showing most helpful reviews Showing 1-21 of 21 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer IT Analyst Used the software for: Less than 1 year ### "AlertOps Review" November 26, 2025 5.0 My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support. Pros It allows easy ticket management for ITSM teams and allows you to route customer calls easily and efficiently. Cons I do not dislike anything about this software. I think is a good ticket management tool. It has helped me meet SLA deadlines many times. Review Source Henry O. President Used the software for: 3-5 years ### "Highly Recommend AlertOps" December 8, 2023 5.0 Pros AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing. Cons Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Very Happy Customer." June 17, 2019 5.0 We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us! Pros I can make the schedule ahead of the time and make changes immediately when needed. Cons Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form. Review Source R Reviewer VP of Technology Used the software for: Less than 1 year ### "Good technology but customer service needs polish. " February 14, 2018 4.0 Pros Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts. Cons Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription. Review Source CF Chris F. Director of Technical Services Used the software for: 1-3 years ### "AlertOps is Great!" July 19, 2023 5.0 Alertops has been a great product for us. Really makes after hours calls easy to manage. Pros The flexible scheduling, easy setup and clear notification options with the app, text and calling. Cons No real cons, wish we had the budget to use the higher-level plan haha. Review Source JL Jeff L. Business Development Manager Used the software for: 3-5 years ### "OnCall Headache Relief!" December 11, 2023 5.0 Pros Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important! Cons Initial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way. Review Source BL Brad L. System Engineer Used the software for: Less than 1 year ### "Has been a great addition for our customer service help desk." September 3, 2021 5.0 Pros By being able to connect to connectwise it still allows for one sorce of truth for all our tickets. It helpped fill a void in our customer support by allowing to roll a call to a secondary person incase the first one did not get the notification or was all ready on a call. Cons The admin portal can be a bit confusing at time on where to go. Review Source cameron P. CTO Used the software for: 3-5 years ### "Great value for money and very good customer support" June 19, 2019 5.0 The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again. Pros The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful. Cons The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it. Review Source R Reviewer Propietario Used the software for: Less than 1 year ### "Experience using alertops" July 30, 2018 5.0 We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack Pros The scaling system and notifications sms. Cons It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves. Review Source Verified Reviewer Senior Developer Used the software for: Less than 1 year ### "Used for Oncall Support" July 25, 2018 4.0 Our primary usage is for 24/7 Phone support. We have a small team on call, so this provides us with the flexibility to schedule phone support with failover to other numbers if the individual oncall does not respond. Pros Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs. Cons Would like to have some more workflow customization options, namely as primarily using the software to provide 24/7 phone support, we would like to see all calls into the system generate a ticket. Our experience is that is not the case unless the user leaves a voicemail Review Source JW Jason W. Network Admin Used the software for: Less than 1 year ### "We got this to replace a product that was not going to support apple phones. And saved money too." December 21, 2017 4.0 support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot. Pros Very adjustable to work with anything. And cloud base does help for future changes. the cost turns out to be 1/2 of what we use to spend for a product we less support. Cons Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue. But like I said it could be a setting issue. Review Source R Reviewer Developer Used the software for: Less than 1 year ### "Great but still with room to improve" June 13, 2019 4.0 Pros Features Functionality Support response time and quality Cons The user interface could use a re-wamp... In some cases it's straitghforward... in some cases it doesn't make sense and only after clicking around for minutes I find the page that I'm looking for. Review Source Luis C. Senior Technical Support Engineer Used the software for: Less than 1 year ### "Great tool for keeping all your alerts organized" July 31, 2018 4.0 AlertOps has been the best solution for our company. Ability to generate automatic alerts based on events is great. Able to schedule those alerts based on availability takes it to another level. Pros AlertOps allows you to keep all your alerts together. Their is no shortage when it comes to their features and functionality configuration. Great product for the price. Cons Some of the functions can be difficult to understand at first. Take a bit of a learning curve to really understand how all the options work. Review Source R Reviewer Technical Engineer III Used the software for: 1-3 years ### "Great service, always fast support if and when needed." December 26, 2017 5.0 Pros It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed. Cons I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs. Review Source Peter B. eCommerce Technology Manager Used the software for: 1-3 years ### "Significant reduction in incident time to resolution" December 19, 2017 5.0 Improved response time to business critical incidents. Pros Ability to create sophisticated alerts from multiple user touch points. Simple interface for acknowledging and assigning incidents. Cons Scheduling can be confusing. Creating new integrations can be time consuming. Review Source R Reviewer Application Architect Used the software for: 1-3 years ### "Easy to setup and once you have the concept easy to create teams, rotations, and monitoring." December 21, 2017 5.0 Pros The biggest pro is how easy it is to interface to integrate into your current application and email systems. Cons Really nothing other than those 3am calls it is so good at giving you when something in your systems need support. :) Review Source R Reviewer Director of Customer Success Used the software for: Less than 1 year ### "Great tool for incident management" June 13, 2019 5.0 Great tool for incident management. Works like a charm! Pros Great support helping us get AlertOps up and running. Set it up once and let it go. Cons No cons that I have run into - Works as advertised. Review Source Verified Reviewer Chief Technology Officer Used the software for: Less than 1 year ### "Full featured system with a bit of a learning curve" July 25, 2018 5.0 Alertops has a lot of features and integrations and the different plan options cater for different sized businesses. The site itself is difficult to use and navigate around but the customer support is very responsive and helpful to resolve any issues. Pros A lot of features and integration options Very good customer service and very helpful. Cons A little difficult to use, very steep learning curve. Review Source R Reviewer IT Manager Used the software for: Less than 1 year ### "Great Product for the value" July 26, 2018 5.0 I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money. Pros The ability to customize the route of notifications and calls. Cons The complexity and that some areas of the software is not as easy to navigate. Review Source R Reviewer Incident Manager Used the software for: Less than 1 year ### "This is the most flexible Major/Critical Incident Management solution I could find." August 29, 2017 4.0 Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps. Pros Great flexibility. Best price compared to the competition. Fund hands-on support during the trial is very helpful Ability to do Manual Paging (which is awesome). Ability to Let Multiple People on Multiple Teams All Get Alerts at 1 Time. Ability to Escalate and Prioritize Alerts Based on Rules. Can Do Customized SLA's on Higher Tier Plan. Cons UI & UX needs work (but I hear that they are launching a new UI & UX soon that should solve this) Review Source R Reviewer Owner Used the software for: Less than 1 year ### "A lot of different features that work well with each other and provide great benefits." December 19, 2017 4.0 Pros Great Price Works as advertised Every feature seems to work with out error Very convenient and easy to use Cons The user interface could be a little nicer and easier to navigate. Besides that, it's a great product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.