--- title: "Qelp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qelp Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/160477/Qelp/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Qelp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Qelp ## What is Qelp? Qelp is the global leader in online self-service software for any device and service. With over 70+ clients worldwide we are responsible for the online support experience of over 400 million end-users. We enable our clients to reduce support costs, increase revenues per user, strengthen customer satisfaction, and provide better customer experience. We work for companies that lead their industry such as T-Mobile, Sony PlayStation, Pearson Education, and Telefonica. ## What is Qelp used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €0.01 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qelp?[Manage this product listing](https://www.g2.com/products/qelp/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qelp 4.0 (1) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €0.01 Per Feature Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.3 (18,151) Value For Money 0.0 (0) Value For Money 4.2 (12,836) Customer Service 0.0 (0) Customer Service 4.3 (14,069) ## Qelp alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,816)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,729)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) ## FAQs about Qelp Overview ### What company size and specific industries is Qelp built for? Qelp is designed for telecom operators, Internet service providers, consumer electronics companies, software companies, MVNOs, publishing and education companies, retailers, and similar organizations. The description does not specify a company size, so it appears to fit businesses across different sizes within these industries. Features and Usability ### What are the key features of Qelp? Qelp offers AI Copilot and Generative AI for support guidance, plus Knowledge Base Management and a Self Service Portal for customer access to information. It also includes Support Ticket Management, Queue Management, and Workflow Management, along with Live Chat, Email Management, Multi-Channel Communication, and Performance Metrics. Getting Started and Support ### What training and onboarding options does Qelp offer? Qelp provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Qelp offer? Qelp provides chat support for customer assistance. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 5,357 Customer Service reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Qelp supports all three features that reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer issues across channels, handle call workflows more effectively, and maintain consistent service interactions, allowing teams to respond faster and deliver a better customer experience. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Email Management Manage, store and organize emails within the system or via third-party apps Generative AI Use AI to generate content in the form of text, images, videos, etc. Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Qelp 11 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage, store and organize emails within the system or via third-party apps Use AI to generate content in the form of text, images, videos, etc. Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Free Trial Basic €0.01 Per Feature, Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RB Richard B. boss Computer Networking ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 22, 2019 Pros The product can make life a little bit easy if it is used right Cons I t was a little bit hard at first but got easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.