Who Uses This Software?

Telecom operators, Internet service providers, Consumer electronics companies, Software companies, MVNOs, Publishing & Education companies, Retailers and more.


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $0.01
  • Pricing Details
    Contact vendor for price quote
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Qelp
  • www.qelp.com/
  • Founded 2005
  • Netherlands

About Qelp

Qelp is the global leader in online self-service software for any device and service. With over 70+ clients worldwide we are responsible for the online support experience of over 400 million end-users. We enable our clients to reduce support costs, increase revenues per user, strengthen customer satisfaction and provide better customer experience. We work for companies that lead their industry such as T-Mobile, Sony PlayStation, Pearson Education and Telefonica.


Qelp Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Qelp Reviews Recently Reviewed!


Good

May 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The product can make life a little bit easy if it is used right

Cons: I t was a little bit hard at first but got easy