Who Uses This Software?

Airbrake serves development teams of any size. Enterprise plans include on-premise installation, and complies with all security compliance policies like HIPPA.


Average Ratings

25 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    Pick the plan that suits you and your team.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Airbrake
  • airbrake.io
  • Founded 6
  • United States

About Airbrake

Airbrake provides full stack application monitoring, alerting you in real-time to errors affecting your users. And we give you all the context and root-cause diagnostics you need to fix them quickly. That means less stress for you and a better experience for your users. Airbrake supports all major platforms & languages, integrates with your existing workflow tools, and is trusted by thousands of the world's best engineering teams, including Netflix, Salesforce, Oracle, eBay, Twitch, & Soundcloud


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Airbrake Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Access Controls/Permissions
  • Code Refactoring
  • Code-free Development
  • Collaboration Tools
  • Compatibility Testing
  • Data Modeling
  • Debugging
  • Deployment Management
  • Mobile Development
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Web App Development
  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

Airbrake Reviews Recently Reviewed!


Capterra loader

My Favorite Error Tracker for Webapps

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Airbrake is one of the items on our checklist to setup with every new webapp we create. The setup is fast and it provides immediate value. Being able to receive an email for a new error that comes in is indispensable.

Cons: I would like to see Airbrake integrate with Kanbanery as that is our agile project management tool of choice. It does already integrate with Trello and Pivotal Tracker. Finally, while we use Airbrake on all of our apps, we do not always upgrade to a paid plan as it is simply more than we need. If Airbrake had one more lower tier paid option, then we would consider upgrading more apps to paid plans.

Overall: Airbrake has made error tracking easy for us and I enjoy that the interface and feature set continue to improve over the years.

Airbrake is a great error monitoring product

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Great UI, easy to drill into the errors. It's great how they roll up errors of similar types intelligently. The "Occurrences" view is especially helpful, to know which errors are infrequent and which deserve higher attention.

Overall: We rely on Airbrake for additional production and test environment monitoring of app exceptions. By linking Airbrake error alerts to HipChat notifications, we get great high-level alerts whenever an error happens, right in our team chat room. It's easy to drill down into the error details with the UI. We also use the Comments feature of the Airbrake errors to reduce bystander effect among team members -- no comment means nobody triaged the issue.

Bots, and plugins, and cache invalidation, oh my!

Mar 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to setup

Reduces email alerts

Smartly organizes

Easy to use

We love showing it off

Cons: I wish it would fix the exceptions too :)

Overall: Airbrake has been amazing. We were able to get it installed, configured, tested, and deployed to two applications in about 30 minutes thanks to their open-source packages and concise documentation. We were even able to update Airbrake with information about our releases (git commit #) so we knew exactly what version of the code we were running when a problem began.

We went from being overwhelmed with noisy, pointless, and ultimately ignored exception emails to getting just a few clean and concise notifications. Logging into the site gives you access to a plethora of additional information, as well as an "aggregations" tab that shows the commonality between logically grouped exceptions.

We set up a WordPress blog (there's a plugin!) and an aging ASP MVC site. We had initially assumed that the exceptions would be "dumbed down" to the lowest common denominator, but we were pleasantly surprised to see that each product included platform specific information. Everything is neatly organized and visualized so that it's easy and intuitive to make sense of the mass of information. With roughly 30 minutes of setup we were finally able to pinpoint an issue that we had been speculating about for months. (Bots, and plugins, and cache invalidation, oh my!)

Finally, it's obvious that Airbrake has put a lot of effort and attention into user experience. The interface is so clean, concise, and understandable that it's oddly tempting to show off.

Airbrake is easy to setup, smartly alerts, smartly organizes, is a pleasure to use, and we strangely want to show off our exceptions...5 stars!

Recommendations to other buyers: There's a free 30 day trial, and it's so easy to setup that it's really worth giving it a shot to see if it's right for you

Powerful and easy to use! Plus, a great ROI

Feb 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Airbrake has been used by other teams in my organizations for quite some time. My team and I were building a new Rails application and we decided to include Airbrake for error reporting.

Using Airbrake was one of the best decisions we made and here's why:

tl;dr - Installation, configuration, and integration were all painless. My only request is to expand supported integrations to more and different systems (New Relic, in our case).

1) App integration: "Installing" Airbrake in our Rails application was as simple as adding an entry in our Gemfile and creating an initializer for configuration. And that's it!

2) Configurability: As I just mentioned, configuration is available in your application. However, configuration "points" also exist in Airbrake at the account, project, and user levels. All these configurations work together seamlessly. This has allowed us to get the right notifications to the right people at the right time and avoid the "notification overload" that can come with other monitoring solutions.

3) External Integrations: Airbrake supports integration with many popular issue trackers and team communication solutions. We integrate Airbrake with JIRA and Slack, so there was no need to introduce a new tool to our daily workflow. However, I would like to see integration support expanded. For example, the integration with New Relic requires a third party solution that ended up not working for us. Airbrake does support webhooks, so we're still able to integrate with systems that are not supported OoTB.

4) Documentation: Setting up Airbrake and integrating it into our ecosystem has required little to no guesswork on our part.

Capterra loader

Trace logs galore

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Our Devs love to sift through the detailed logs, if they put the airbrake code in their source properly. For me as QA, i can also traceback what scenario triggers a particular error log. if we don't have enough time to go inside airbrake, we can have email/slack alerts set up for specific issues, from specified environments. mute an expected alert is also possible, if needed.

The dashboard is available with graphs and statistical data.

Cons: probably too much information at times, like for a simple error message on the UI, there maybe hundreds of lines of backtrace info being sent. maybe not a very bad thing to have, but when the issues come in all at once, it's overwhelming that the users don't want to be inside the airbrake site anymore and just wait for user feedback, then check airbrake as last resort.

Overall: since we don't have the luxury of time to debug and traceback every issue happening to our multiple sites, airbrake cuts so much time debugging and that time saved is better spent on working on a fix right away, sometimes even before the users notice anything.

Proactive Capability!

Feb 09, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: It's awesome! Pretty easy to use and setup. Love the Slack integration. Our business lives and Slack and speeds up communication for our operations between business and IT. Also love the Trello integration because Trello is where we track our bugs.

Cons: One you changed the user interface on me and it took me a minute to understand where to go to find what I was looking for but not really a big deal.

Overall: We use Airbrake in a Ruby on Rails app which was super easy to setup and get running. Airbrake has given our IT a proactive capability allowing us to many times get a head of the curve when it comes to knowing about system errors. It has been my experience in the past in many different IT organizations to not find out about an error until the customer reports it. With Airbrake in many instances we were able to get a fix in place and deployed within minutes as opposed to days or hours from the 1st occurrence of a particular error/bug.

Must have for any web application

Feb 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great functionality

Cons: It can be a little expensive if you have a lot of projects, but it is absolutely worth it.

Overall: Airbrake is one of those tools we can't live without. It gives us so much visibility on the health of our application and allows us to cache bugs before they become big issues!

Airbrake is a very good product.

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Airbrake is easy to use, the pricing is great, and the granularity of the information is good as well.

Cons: Overall everything is good and usable, but one downside is that the error limits are not that big per plan.

Amazing error tracking platform, supports a lot of languages and framework.

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: This is one of the best error tracking platforms out there. It has great instrumentation, the UI is clear and essential and will give you all the data you need to address your software's glitches.

Cons: It's not super cheap, so it might not be a fit for everyone, but they do have a 30-day trial that in my opinion is more than enough to assess the software.

Airbrake Review

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A friendly user software and speed recovery are good. A cool error tracking platform to use as all the data you need is there.

Cons: Add some feature on the future update. But other than that, this software has a great performance to use.

Error reporting as one needs it

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: does as advertised

detailed error reporting

Cons: bit costly

Overall: We have been using airbrake for almost 5 years now and couldn't be more satisfied. Every exception that is thrown in production gets duly reported to our Slack channel and can be reacted upon. What more can anyone want.

Flexible System Integrating software

Mar 28, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: minimal code is required for creating complex applications. Integrate with application is very easy. We can learn about this software easily to develop best applications. Some feedback features are available with this software.

Cons: One problem I faced is, UI is not very interactive for beginners. Some times finding some features becomes harder.

Handy and perfectly works

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Best functions easy to use. Really liked the processing speed and developing things. Running time provided is also really amazing.

Clean, solid, reliable!

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Airbrake is a valuable tool that is typically used on traffic-heavy applications. The major benefit of Airbrake is it provides extremely detailed exception information. It also has a great visual tool for trending and the functionality to pinpoint a problem to a specific deploy.

The readme documentation and open/closed issues on Github accurately reflects the tool. I recommend the Airbrake library to everyone.

Perfect for small projects!

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I work on a single-man project which requires frequent rush-to-production feature changes. Airbrake keeps me on top of my users' problems and allows me to trace their errors. It makes error-tracking simple, and I'm extremely grateful for it being integrated into Heroku for ease of use with my Rails project. Would definitely use it again and recommend it to others.

Awesome bug tracking service!!

Jul 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We really like the visibility that Airbrake gives over unexpected errors that otherwise will be buried among huge piles of logs. It is a great tool to provide context information about each occurrence of an error making it an easy job to reproduce it and fix it ASAP.

Their UI is very intuitive and easy to use, and the instant reporting of bugs via email is an awesome feature as well.

Amazing service that has saved our lives MANY times!

Feb 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, cheap, efficient.

Cons: No cons!

Overall: Airbrake is the best error collection service we have ever used. It's simple easy and efficient. It collects and aggregates errors beautifully and makes it easy for our engineering team to triage issues based on priority. We would be dead in the water without this!

Airbrake rocks

Jul 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: At homestay.com we've been using Airbrake for a long time. It's a tool that we started relying more and more on, and even if new tools pop up to track exceptions, we never really found one that could replace it.

All in all I think you should give this a go as it's a very good value for money, dependable and well made piece of software.

Simplest way of keeping an eye on your production backend

Jul 16, 2015
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: Airbrake is the most simple & clean way of being informed about exceptions happening in production environment of our Rails application. We can talk to users about problems they are experiencing even before they come back to us with them, and that helps to build a great image (even if our application is failing!).

Best bug tracker ever

Jul 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: If you need a solution to easy find and analyse all exceptions of your application, you need Airbrake. Starting with a Free plan, you will love when you could save a lot of time of debugging some errors. Airbrake brings to you everything that you need in one place. Besides that, the support is really amazing!

simple and easy - get the problems before the customer complains

Jul 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Airbrake lets you know of the problems immediately when they occur, with the parameters and session; and in many cases we can fix them before customers have a chance to notify us.

This gives us the ability to bring a superb service to our customers

Excelent Tool and Product

Feb 13, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I've been using Airbrake for a while and it's a great bug tracker. It facilitates my workflow a lot by getting a lot of info in the email then if I need more I go to the app and figure out the details. ItΒ΄s great

A must for all your apps

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: It was really difficult to backtrace all log files to catch my apps errors and that was a waste of time, but now I can concentrate to fix them

Best tool for error tracking

Oct 04, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: It gives track of all errors happened in your application. It helps to consolidate all errors in one place. Love the work developer put in Airbrake

The best bug tracker ever !!!!

Jul 17, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Here on the AgendaKids team we got the immediate support to our customers all that thanks to this great tool