# Airbrake Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Airbrake the right Bug Tracking solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160492/Airbrake/reviews --- Airbrake 4.7 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Airbrake Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews MG Matthew G Lead Data EngineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “We used Airbrake for many years and found it easy to integrate it into projects with Ruby on Rails and other popular frameworks.“ July 21, 2020 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bryan M. Product Director Design Used the software for: 2+ years ### "My Favorite Error Tracker for Webapps" March 7, 2018 5.0 Airbrake has made error tracking easy for us and I enjoy that the interface and feature set continue to improve over the years. Pros Airbrake is one of the items on our checklist to setup with every new webapp we create. The setup is fast and it provides immediate value. Being able to receive an email for a new error that comes in is indispensable. Cons I would like to see Airbrake integrate with Kanbanery as that is our agile project management tool of choice. It does already integrate with Trello and Pivotal Tracker. Finally, while we use Airbrake on all of our apps, we do not always upgrade to a paid plan as it is simply more than we need. If Airbrake had one more lower tier paid option, then we would consider upgrading more apps to paid plans. Review Source David Eugene E. Senior Quality Analyst Outsourcing/Offshoring Used the software for: Less than 6 months ### "Trace logs galore" November 27, 2018 4.0 since we don't have the luxury of time to debug and traceback every issue happening to our multiple sites, airbrake cuts so much time debugging and that time saved is better spent on working on a fix right away, sometimes even before the users notice anything. Pros Our Devs love to sift through the detailed logs, if they put the airbrake code in their source properly. For me as QA, i can also traceback what scenario triggers a particular error log. if we don't have enough time to go inside airbrake, we can have email/slack alerts set up for specific issues, from specified environments. mute an expected alert is also possible, if needed. The dashboard is available with graphs and statistical data. Cons probably too much information at times, like for a simple error message on the UI, there maybe hundreds of lines of backtrace info being sent. maybe not a very bad thing to have, but when the issues come in all at once, it's overwhelming that the users don't want to be inside the airbrake site anymore and just wait for user feedback, then check airbrake as last resort. Review Source MG Matthew G. Lead Data Engineer Information Technology and Services Used the software for: 2+ years ### "A Long Running Service For Exception Reporting" July 21, 2020 4.0 We used Airbrake for many years and found it easy to integrate it into projects with Ruby on Rails and other popular frameworks. Over time the company has shifted more towards using Rollbar which is compatible with Airbrake clients but had more advanced server side aggregation of errors and other search / filtering features that came in handy for us. Pros It is easy to setup with popular frameworks like Ruby on Rails and Python. Its compatible with similar products which helps avoid vendor lock-in. The service has been running a long time and has established a track record of being reliable. Cons It is a bit light on features compared to some of the newer competitors. The main decision points for me would be cost and how easily the UI allows you to access the information you need. I think there are competitors with a better UI and the pricing would probably depend on your team size. Alternatives considered [Rollbar](https://www.capterra.com/p/158230/Rollbar/)[New Relic](https://www.capterra.com/p/118128/New-Relic/) Review Source Mugurel C. Web Developer Used the software for: 2+ years ### "Airbrake is a very good product." January 10, 2018 5.0 Pros Airbrake is easy to use, the pricing is great, and the granularity of the information is good as well. Cons Overall everything is good and usable, but one downside is that the error limits are not that big per plan. Review Source VR Verified Reviewer CTO Used the software for: 2+ years ### "Amazing error tracking platform, supports a lot of languages and framework." March 15, 2018 4.0 Pros This is one of the best error tracking platforms out there. It has great instrumentation, the UI is clear and essential and will give you all the data you need to address your software's glitches. Cons It's not super cheap, so it might not be a fit for everyone, but they do have a 30-day trial that in my opinion is more than enough to assess the software. Review Source RK Rich K. Engineering Manager Internet Used the software for: 2+ years ### "Airbrake is a great error monitoring product" April 10, 2017 5.0 We rely on Airbrake for additional production and test environment monitoring of app exceptions. By linking Airbrake error alerts to HipChat notifications, we get great high-level alerts whenever an error happens, right in our team chat room. It's easy to drill down into the error details with the UI. We also use the Comments feature of the Airbrake errors to reduce bystander effect among team members -- no comment means nobody triaged the issue. Pros Great UI, easy to drill into the errors. It's great how they roll up errors of similar types intelligently. The "Occurrences" view is especially helpful, to know which errors are infrequent and which deserve higher attention. Review Source SR Spencer R. Used the software for: ### "Powerful and easy to use! Plus, a great ROI" February 16, 2017 5.0 Airbrake has been used by other teams in my organizations for quite some time. My team and I were building a new Rails application and we decided to include Airbrake for error reporting. Using Airbrake was one of the best decisions we made and here's why: tl;dr - Installation, configuration, and integration were all painless. My only request is to expand supported integrations to more and different systems (New Relic, in our case). 1) App integration: "Installing" Airbrake in our Rails application was as simple as adding an entry in our Gemfile and creating an initializer for configuration. And that's it! 2) Configurability: As I just mentioned, configuration is available in your application. However, configuration "points" also exist in Airbrake at the account, project, and user levels. All these configurations work together seamlessly. This has allowed us to get the right notifications to the right people at the right time and avoid the "notification overload" that can come with other monitoring solutions. 3) External Integrations: Airbrake supports integration with many popular issue trackers and team communication solutions. We integrate Airbrake with JIRA and Slack, so there was no need to introduce a new tool to our daily workflow. However, I would like to see integration support expanded. For example, the integration with New Relic requires a third party solution that ended up not working for us. Airbrake does support webhooks, so we're still able to integrate with systems that are not supported OoTB. 4) Documentation: Setting up Airbrake and integrating it into our ecosystem has required little to no guesswork on our part. Review Source SLR Simon Lennert R. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Great tool with easy to use features" May 10, 2019 5.0 Pros Great multi-channel notification tool for problems occurring within our apps. Easy setup, nice integration, it really doesn't get in the way. We receive notifications in our mail and slack, great for quick turn-around. Statistics are a nice addition. We use Airbrake in production and development. Cons Nothing. I can recommend using this in any software project. Review Source Kapil G. Sr. Software Developer Information Technology and Services Used the software for: 2+ years ### "Airbrake is really a very best bug tracking tool." August 31, 2022 5.0 Pros Airbrake is easy to integrate as I integrated into multiple Ruby on Rails applications. Cons No at all, it's really good to integrate for bug tracking in real time. Review Source VR Verified Reviewer Senior iOS Developer Information Technology and Services Used the software for: 6-12 months ### "The best error tracking tool" February 25, 2020 5.0 Pros it's really easy to use and mostly it does exaclty what you need. It takes just a minute to integrate and it tells you if you have any error on your app. Cons the pricing is not always so competitive... Review Source JZ Joseph Z. Senior Software Engineer Security and Investigations Used the software for: Less than 6 months ### "Bots, and plugins, and cache invalidation, oh my!" March 30, 2017 5.0 Airbrake has been amazing. We were able to get it installed, configured, tested, and deployed to two applications in about 30 minutes thanks to their open-source packages and concise documentation. We were even able to update Airbrake with information about our releases (git commit #) so we knew exactly what version of the code we were running when a problem began. We went from being overwhelmed with noisy, pointless, and ultimately ignored exception emails to getting just a few clean and concise notifications. Logging into the site gives you access to a plethora of additional information, as well as an "aggregations" tab that shows the commonality between logically grouped exceptions. We set up a WordPress blog (there's a plugin!) and an aging ASP MVC site. We had initially assumed that the exceptions would be "dumbed down" to the lowest common denominator, but we were pleasantly surprised to see that each product included platform specific information. Everything is neatly organized and visualized so that it's easy and intuitive to make sense of the mass of information. With roughly 30 minutes of setup we were finally able to pinpoint an issue that we had been speculating about for months. (Bots, and plugins, and cache invalidation, oh my!) Finally, it's obvious that Airbrake has put a lot of effort and attention into user experience. The interface is so clean, concise, and understandable that it's oddly tempting to show off. Airbrake is easy to setup, smartly alerts, smartly organizes, is a pleasure to use, and we strangely want to show off our exceptions...5 stars! Pros Easy to setup Reduces email alerts Smartly organizes Easy to use We love showing it off Cons I wish it would fix the exceptions too :) Review Source MS Michael S. Director of Technology Health, Wellness and Fitness Used the software for: 1-2 years ### "Proactive Capability!" February 9, 2017 4.0 We use Airbrake in a Ruby on Rails app which was super easy to setup and get running. Airbrake has given our IT a proactive capability allowing us to many times get a head of the curve when it comes to knowing about system errors. It has been my experience in the past in many different IT organizations to not find out about an error until the customer reports it. With Airbrake in many instances we were able to get a fix in place and deployed within minutes as opposed to days or hours from the 1st occurrence of a particular error/bug. Pros It's awesome! Pretty easy to use and setup. Love the Slack integration. Our business lives and Slack and speeds up communication for our operations between business and IT. Also love the Trello integration because Trello is where we track our bugs. Cons One you changed the user interface on me and it took me a minute to understand where to go to find what I was looking for but not really a big deal. Review Source RD Rob D. Director of Engineering Financial Services Used the software for: 2+ years ### "Must have for any web application" February 9, 2017 5.0 Airbrake is one of those tools we can't live without. It gives us so much visibility on the health of our application and allows us to cache bugs before they become big issues! Pros Ease of use, great functionality Cons It can be a little expensive if you have a lot of projects, but it is absolutely worth it. Review Source RT Radford T. Director of Engineering Information Technology and Services Used the software for: 1-2 years ### "Airbrake" July 28, 2020 4.0 Pros Attached stack trace is easy to view and navigate. Cons UI is not necessarily the most user-friendly or intuitive. Review Source AC Anne C. Executive Assistant Used the software for: 6-12 months ### "Airbrake Review" June 21, 2018 5.0 Pros A friendly user software and speed recovery are good. A cool error tracking platform to use as all the data you need is there. Cons Add some feature on the future update. But other than that, this software has a great performance to use. Review Source BV Burkhard V. CTO Apparel & Fashion Used the software for: 2+ years ### "Error reporting as one needs it" February 10, 2017 5.0 We have been using airbrake for almost 5 years now and couldn't be more satisfied. Every exception that is thrown in production gets duly reported to our Slack channel and can be reacted upon. What more can anyone want. Pros does as advertised detailed error reporting Cons bit costly Review Source MU Muhammad U. Software Developer Computer Software Used the software for: Less than 6 months ### "Great for tracking exceptions" July 20, 2020 5.0 Pros Airbrake really shines in helping to make your application bug free. It helps us daily to find unhandled exceptions and fix them. They deployment tracking also provide information regarding what get's fixed and what get's broken in which deployment. Cons Pricing options. There should be more small level packages as well. Review Source LR Luis R. CEO Used the software for: ### "Simplest way of keeping an eye on your production backend" July 16, 2015 4.0 Airbrake is the most simple & clean way of being informed about exceptions happening in production environment of our Rails application. We can talk to users about problems they are experiencing even before they come back to us with them, and that helps to build a great image (even if our application is failing!). Review Source TK Tharsanan K. Computer Science engineering Used the software for: I used a free trial ### "Flexible System Integrating software" March 28, 2018 4.0 Pros minimal code is required for creating complex applications. Integrate with application is very easy. We can learn about this software easily to develop best applications. Some feedback features are available with this software. Cons One problem I faced is, UI is not very interactive for beginners. Some times finding some features becomes harder. Review Source RU Rob U. Used the software for: ### "Clean, solid, reliable!" February 10, 2017 5.0 Airbrake is a valuable tool that is typically used on traffic-heavy applications. The major benefit of Airbrake is it provides extremely detailed exception information. It also has a great visual tool for trending and the functionality to pinpoint a problem to a specific deploy. The readme documentation and open/closed issues on Github accurately reflects the tool. I recommend the Airbrake library to everyone. Review Source JD Jit D. Student Used the software for: 6-12 months ### "Handy and perfectly works" March 14, 2018 5.0 Pros Best functions easy to use. Really liked the processing speed and developing things. Running time provided is also really amazing. Review Source hS himanshu S. Used the software for: ### "Best tool for error tracking" October 4, 2016 4.0 It gives track of all errors happened in your application. It helps to consolidate all errors in one place. Love the work developer put in Airbrake Review Source FS Federico S. Software Engineer Used the software for: ### "Awesome bug tracking service!!" July 10, 2015 5.0 We really like the visibility that Airbrake gives over unexpected errors that otherwise will be buried among huge piles of logs. It is a great tool to provide context information about each occurrence of an error making it an easy job to reproduce it and fix it ASAP. Their UI is very intuitive and easy to use, and the instant reporting of bugs via email is an awesome feature as well. Review Source JS James S. Used the software for: ### "Perfect for small projects!" March 22, 2017 5.0 I work on a single-man project which requires frequent rush-to-production feature changes. Airbrake keeps me on top of my users' problems and allows me to trace their errors. It makes error-tracking simple, and I'm extremely grateful for it being integrated into Heroku for ease of use with my Rails project. Would definitely use it again and recommend it to others. Review Source PD Paolo D. CTO Used the software for: ### "Airbrake rocks" July 16, 2015 5.0 At homestay.com we've been using Airbrake for a long time. It's a tool that we started relying more and more on, and even if new tools pop up to track exceptions, we never really found one that could replace it. All in all I think you should give this a go as it's a very good value for money, dependable and well made piece of software. Review Source Similar Products Featured ## Related categories [Bug Tracking](https://www.capterra.com/bug-tracking-software/)