SocialReport.com

SocialReport.com


4.5 / 5
26 reviews

Who Uses This Software?

We serve all markets. Any business/brand/agency that has a need for a complete social media management platform.


Average Ratings

26 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • SocialReport.com
  • www.socialreport.com
  • Founded 2011
  • United States

About SocialReport.com

The world's most complete social media management platform, featuring advanced scheduling, social monitoring, sophisticated analytics, one-click reporting, smart automations, and more. Helping social media managers, agencies and enterprises grow and manage their social media since 2010. Get started on your own 30-day free trial today!


SocialReport.com Features

  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring

SocialReport.com Reviews Recently Reviewed!


Capterra-loader

The Most Powerful Social Media Tool I've Seen

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wow, where should I begin. I must say I am amazed at how long Social Report has been flying under the radar. They mastered posting calendars, social listening, and high-level reporting/analytics long before any of their competitors. They have been a secret weapon of ours for 3+ years now, and only now are they starting to appear above the radar. Their monthly reports that are autogenerated and emailed directly to either me or to the client (depending on my preference) are so valuable. These reports show our clients all the work we do for them as well as the results we generate. The scheduling calendar is easy to use and intuitive and allows us to preview the posts and swap out images whenever we'd like, keeping a full library of images from past posts to choose from. Also worth mentioning is that they're always coming out with new features that either enhance the user experience or add value to what we can produce for our clients (i.e., built-in link framing, evergreen posting capabilities, social listening, and more)

Cons: Gosh, they've really come a long way since I started using them. Their user interface has really improved tremendously. At first it was a bit difficult to navigate -- so much to remember as there are many options to choose from vis-a-vis their tools. I guess the one thing I would say I like least is that I never know when new features are added until I go into the dashboard myself. My staff don't always know the value of an added feature and so they won't always take advantage of everything SR is offering. Then I'll go in there out of the blue and find all these new tools that they've added. It's possible emails are being sent about these new features, but I don't monitor that email account (someone else on my team's responsibility), so it's really not the fault of SR.

Overall: I chose Social Report after reviewing/using several other tools. I chose them because of their reporting capability, which allows me to create several monthly reports for each client, all of which are generated automatically and emailed to me at the beginning of each month. Some are more detailed than others, depending on what the client is capable of understanding.

Social Report also makes it very easy to schedule out future posts or make impulsive, last-minute posts. Something else that was beneficial above all others was the ability to truly see what the post will look like before it's published, and allow me to change images if I want. It keeps all previously used images in a media library we can pull from at any time.

Capterra-loader

Remarkably Useful!

Mar 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like best about Social Report is that it is extremely easy to use to publish and schedule posts, yet it is quite complex in the level of analytics and reporting. The number of supported social platforms is as comprehensive as any enterprise solution and the ability to share across platforms is extremely easy. There are many built in capabilities to utilize advanced engagement and SEO . Plus, the ability to create keyword searches and brand research can provide an enormous amount of business intelligence.

Cons: I would like to see a simpler interface for monitoring social channels. It would also be helpful to have more tutorial knowledge in the help center.

Overall: Social Report helps me manage multiple clients simultaneously with relative ease. It helps me to leverage similar data but to keep each account distinctly separate. This tool has allowed me to be a better consult for my clients by providing more information about not only their brand but the keywords in their industry and their competition. I can create regularly scheduled reports that can sent automatically to my team and my clients, as well as creating custom reports for one-time or continuous use.

Saves me hours of labor each week

Apr 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having everything all in once place . Being able to grant and revoke access to team members and vendors on the fly. Being able to look at the stats or schedules for every client on one platform or every platform for one client. Switching views is easy and I never feel restricted. The automated tasks are also a huge help and have been great for engagement. (Just use them wisely and don't make yourself look like a robot spammer!)

Cons: Sometimes I feel annoyed at the price, but then when I look back and realized how much time I've saved doing a tasks inside of SocialReport vs doing it inside the social network's native platform, I realize the price is well worth it. The only major improvement I'd like to see is in the look/styling of the reports. They aren't outdated yet, but they will be soon.

Overall: Automating routine tasks. Being able to quickly aggregate data that would otherwise take HOURS to collect. Having all my social platforms easily accessible in ONE PLACE instead of wasting countless hours logging in and out of accounts.

Capterra-loader

Essential tool. Great value for money.

Jul 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use this on a daily basis for our own and for our clients' social media scheduling and reporting. It's a great tool and it keeps getting better as new functions are added regularly. It's also great value for money given the many things you can do with it.

We particularly like that it is one of the few such tools that allows us to track TripAdvisor and Yelp reviews in addition to all other social media platforms.

Cons: Sometimes, the site is very slow and times out. Also, the mobile app is fairly limited in functionality compared to the website.

Overall: Huge time savings, especially when it comes to reporting and post scheduling.

Capterra-loader

I have used Social Report with several of my clients and love this platform!

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's easy but fun to use and the posts look professionally done when they post. Scheduling is a breeze and it integrates with all major social media platforms. It even allows you to edit your images conveniently before linking the image to a post. I love that! The analytics reports are incredible too. As much or as little information as you want all in an easy to read report we can give to clients.

Cons: Sometimes it can be glitchy, however, every time this has happened I have filed a ticket with customer service and they were on it immediately and kept me in the loop during the process.

Capterra-loader

Wonderfully robust social media management and reporting software!

Mar 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I love that not only can we post to our social platforms through Social Report, it also tracks posts that were scheduled natively. This is immensely helpful since we use it for tracking metrics, which is another thing I like most about it. The analytics are plentiful and accurate. It's made our day to day management and monthly reporting processes so much more efficient.

Cons: The interface isn't very user-friendly. When we train new team members on the tool, it definitely takes them some time to get acclimated to the tool. Also, the app doesn't feel well connected to the web-based tool.

Capterra-loader

Best Social Media Tool Available

Mar 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It brings in more ROI. I'm able to bring in more leads and clicks for myself and clients. Sometimes, using a technique of mine, I'm able to bring in more clicks for a sales page than a Facebook Ads specialist. I love being able to use recurring posts, create content groups and how it just recently sends images to Instagram. Phenomenal tool!

Cons: There is a slight learning curve. It's best to watch all the training videos first. However, once you learn it, you'll never go back to using other tools. My team and I bypass 4 to 8 hours of work a week using Social Report!

Overall: Exceptionally practical. It makes social media management so much easier. It leaves Hootsuite and Buffer in the dusk. It's very robust and has created more results for myself and my private clients.

Capterra-loader

Social Report has been a life saver for our agency over and over again.

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 100% the best part of Social Report that truly makes it stand out above the rest of the social media management platforms is the ability to drag and move content from the content calendar view. Being able to rearrange content and easily move pieces to different dates has been a main reason we continue to stay on the software

Cons: I would say the biggest con for this product is the INBOX. It just hasn't taken the necessary steps to catch up with its competitors.

Great product at a great price

Mar 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love the amounts of data that it pulls and the number of integrations it offers with various social platforms and sites. Scheduling feature is really critical for my role and I enjoy having the ability to run everything in one place.

Cons: Developing report templates is tough when the checklist doesn't match the order they are presented in the report - lots of back and forth. Wish the scheduling calendars would show a full post preview, and let us organize differently. I still have to utilize another tool to present content calendars to clients since viewing the Social Report calendars isn't as easy.

Capterra-loader

I absolutely love this managment platform!

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The evergreen feature, the targeted audience, the ability to make posts with hassle even from RSS feeds, The ease and ability to separate client accounts.

Cons: I can only bulk schedule via CSV, google spreadsheet, RSS, or social media profile. I'm unable to bulk schedule regular post straight through the platfrom. Also when bulk scheduling, some of the characters like the apostrophe does not transfer. It converts it to a different symbol so that has to be edited before posting. This is not a deal breaker so use the software guys!

Overall: The ease of managing client profiles.

I enjoy using SR. having someone assigned to me to answer questions is extremely beneficial

Mar 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Link frames, calendar view, content groups, customer support i s really nice........ Link frames, calendar view, content groups, customer support i s really nice........

Cons: needs a search feature - sometimes it's difficult to find a past or scheduled post, reporting could be better, missing the ability to share videos, can be glitchy at times, but getting better.

Overall: helped me achieve my goal posting amount on twitter through content syndication, saving me time.

Capterra-loader

Great platform - really makes managing and scheduling to social media a pleasure.

Apr 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting capability is amazing. I love the in-depth metrics and ease of pulling a professional pfd report every month.

Cons: The usability - I feel that the user experience and functionality could be improved slightly. The customer support is good, but not excellent. I feel that issues I have logged in the past have not been attended to as quickly as they could be. Overall a great platform

Overall: reporting, scheduling and managing social platforms

Capterra-loader

Social Report has been a Godsend to my company, one solution instead of using various products

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having one solution that handles most of the features that I need for my clients; reporting, analytics, multiple social media platform posting... Social Report has saved me for a majority of my clients needs.

Cons: Uploading video content is not as easy as it would seem. Every time I try to upload a video, it converts to a picture, causing me to use another system for videos. Only con I have encountered so far with the system

Overall: Ease of use and piece of mind in knowing that I have one system that delivers all the things that I need for my clients in one simple solution. Social Report had great reviews online, and that helped my decision in using it, it has not let me down yet... except for that little video uploading glitch, but great overall.

Great Tool

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is a great tool for social media monitoring, scheduling, analytics, etc. It is something I rely on to manage many different social media accounts for a lot of different clients.

Cons: Very helpful tool, I have not encountered anything negative about it. I chose it for it's raving reviews and it hasn't disappointed yet.

Capterra-loader

Excellent platform to manage social media needs

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to post to multiple social media accounts; tracking engagement from followers. I also like the ability to customize by platform.

Cons: This software is great to use. I cannot think of any make drawbacks to the product as it provides the exact need we have.

Overall: The ability to reach our followers easily with relevant social media posts.

I love this.

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I do alot of the scheduling for my company and it is so easy to use and it takes hardly any time at all.

Cons: I would love it if my pictures uploaded to facebook I always have a hard time uploading those pics.

Capterra-loader

Very convenient

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favourite part of the software is that we can directly schedule Instagram. Secondly, I was blown away by the evergreen feature which allows an administrator to have more content to use.

Cons: Scheduling GIFs can be problematic with this software, the GIFs sometimes do not play when you log onto the social platforms.

Overall: Convenient

Dynamic.

Capterra-loader

I've been using Social Report for a little bit and it is everything you can ask for.

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is the best pro that any software company can offer. I was using all the features before the demo and I thought it was easy after the demo they made it easier.

Cons: What I like least about the software is nothing so far. It has done everything I asked of it plus some.

Overall: The ease of setting up social campaigns.

Using Social Report has made things very easy for me in my daily social media activities

Apr 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multiple platform scheduling, easy to use, very user friendly and has great quality. The customer support is top notch!

Cons: It takes quite a long time to log into the program. the good part is that the password recovery is efficient

Overall: That I can schedule content across all platforms

Capterra-loader

Great tool!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Awsome tool, has nearly everything it needs.

Everthing is great and much better than with other tools.

Cons: I miss the ability to use a custom short url on standard license.

Also a modern design would be great

Social Report is great for the price.

Sep 16, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like all the features social report offers at a great value. The customer service has always been very prompt as well.

Cons: The interface is not as user-friendly as other software out there.

Capterra-loader

A great resource for custom reports

Apr 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Tracks lots of the most important metrics that we're looking for, incorporates most of the social networks we were looking for feedback on.

Cons: Have run into some issues with the reports not being produced properly and have had to contact support on multiple occassions to iron out the kinks. Hopefully things will run smoothly!

Capterra-loader

Scheduling for multiple clients who have multiple social media accounts is super easy.

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a public relations account executive, keeping track of multiple clients' accounts is very easy, neat, and organized.

Cons: Until recently, posting on Instagram was a bit more difficult than the other social media platforms.

Overall: Scheduling on multiple social media platforms with only one step, rather than having to go to each individual platform.

Great way to organize social media

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: We have a few people who work on social media so this is a really great way to work together with the same information and keep on top of things

Cons: I do social media posting with others and I wish there was a feature to see who did what so I could follow up with that person if I had some questions or feedback

Excellent choice for a social media based copmpany

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Social Report is incredibly easy to use. The feature I like most is the downloadable data of the analysis from the social profiles.

Cons: The base price is kind of steep, especially for only being able to manage 5 accounts or as they call it "brands". The price is my least favorite part of this product.

Love social media all in one place

May 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Some social media sights don't let you schedule so it is so easy to have everything in one place where I can schedule posts

Cons: I don't like that I can't really review posts before they go to the platforms to see that it looks how I want it to