# Page 2 | Glew Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Glew the right Web Analytics solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160516/Glew/reviews --- Glew 4.3 (59) [View alternatives](https://www.capterra.com/p/160516/Glew/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Glew ## Showing most helpful reviews Showing 26-50 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NW Noah W. VP Finance & Operations Apparel & Fashion Used the software for: 2+ years ### "Excellent out-of-box analytics & turn-key integrations for ecommerce" February 26, 2020 5.0 Overall, this is an excellent product to quickly integrate multiple data sources critical to your eCommerce environment and get actionable insights. The GLEW team is constantly rolling out new integrations and expanding the out-of-box analytics for added value. Pros The deployment is minimal effort due to the out-of-box integrations and robust reporting included. The standard integrations with Magento, Google Analytics, and Facebook with the baseline product are easy to setup. The insights GLEW provides to our team have proven to be valuable and actionable in many ways. Cons You can't do deep customization on the reports without upgrading to the Pro version which is much more expensive - but that is to be expected to get that level of enterprise capabilities. Review Source VR Verified Reviewer Managing Partner + Business Development Financial Services Used the software for: 6-12 months ### "HORRIBLE CUSTOMER SERVICE DO NOT USE " October 19, 2018 1.0 You really don’t want me to write this. Trust me. Just run. Pros The interface is easy enough but it leaves you wanting more. My client tried to use this and it provided zero value. Cons Customer service. Hands down. Not initially, but once you are “closed” forget it. It’s like boiler room. Review Source Response from Glew November 16, 2018 Hi there, Abby here - I¿m Director of Communications here at Glew. I¿m sorry to hear you didn¿t have a positive experience with Glew. We do everything we can to ensure each of our clients is successful on our platform, including providing customers with a high level of support, and we appreciate any feedback to help us grow in that regard. If there¿s anything we can do for you in the future, please reach out anytime. VR Verified Reviewer CEO Apparel & Fashion Used the software for: 1-2 years ### "Like a Gym Membership" March 2, 2020 3.0 Pros I have been using the software for the past year. When I use it, it is nice and sexy but I haven’t been able to really benefit from the tool. They make you subscribe to a year contract. It’s been a year and not worth the money. I emailed them to cancel and it worse than trying to cancel a gym membership. They have a 30 day notice period which doesn’t make any sense for a software company. They just try squeeze you for every last cent which doesn’t leave a good taste in my mouth. In general, the tool is nice but after going through this cancelation procedure I think the company is pretty scummy and I wouldn’t recommend them. Cons Difficult cancelation process. They make you give them a 30 day warning. There is a 12 month minimum. Review Source Response from Glew March 5, 2020 Hi there! Like many apps, we do operate on an annual contract, and while we understand that model isn't the right fit for every business, we make that clear during the signup process. We are glad you had an otherwise positive experience with Glew - if there's anything we can do or any questions we can answer, don't hesitate to reach out to our team at support@glew.io. CE Chris E. Vice President of Sales Industrial Automation Used the software for: 2+ years ### "Daily Snapshot" December 11, 2018 5.0 With on-line marketing and the need for results, Glew provides as easy to read, user friendly snapshot of our performance. For the price, Glew provides a cost effective ideal solution for sales and marketing. A great product from a team who provides outstanding customer service. I recommend it for all of my representatives. Pros We love the daily snapshot in our management review meetings. Each morning we receive an automated email telling us the number of visitors and quick view of sales for the day. Ideal for a quick look as to if we are winning or losing. We can always dig into the details by logging into our dashboard. Cons Some may say the daily snapshot if very basic but for me it is exactly what I need. Quick view, easy to read and if I need more details I can always dig in. Review Source Jordan M. Senior Brand Executive at Goose Creek Home Fragrance Consumer Goods Used the software for: 1-2 years ### "Great resource. Does more than expected" February 5, 2019 5.0 It's been a great experience. I have found the technical support to be extremely responsive and helpful. Pros This app has everything we need. It is easy to use and provides all the needed reporting to run a successful e-commerce business Cons There are no cons. I have not had any regrets adding this app. Very helpful. Review Source AD Alexander D. VP, Strategy Information Technology and Services Used the software for: 6-12 months ### "The Best Tool for Insights" February 8, 2020 5.0 As an agency, we help businesses achieve their growth-related goals. We do that by leveraging Glew to gain a deep understanding of our clients' businesses quickly and make strategic decisions based on data that lead to measurable results. Pros The integrations are incredibly easy and streamlined. The data visualization and reporting tools that come out of the box are top-notch. Cons The Magento integration is a module, not an API, so we need to wait for our deployment/release cycles to get started with each of our big clients. Alternatives considered [Looker](https://www.capterra.com/p/169053/Looker/)[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Review Source Response from Glew February 12, 2020 Hey Alex, thank you so much for your great review! Just wanted to give you a heads up - we have an update scheduled to move away from the Magento plugin and use their API, so that should be resolved very soon. :) CF Caroline F. CEo & Founder Retail Used the software for: 2+ years ### "Fantastic CRM & BI Tool" February 5, 2020 5.0 We are solving CRM, customer data, product data and inventory data insights and issues with Glew. Pros Integrating all of the data is very simple and easy through custom API calls. Sync your accounts, hit sync and data is there in 24-28 hours. Cons If you use Enterprise, you really need a skilled team to develop dashboards who know SQL, Python and R. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Tableau](https://www.capterra.com/p/208764/Tableau/)[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: 1-2 years ### "Best tool for small to medium ecommerce businesses." December 12, 2018 5.0 After using Glew for over a year now my experience has been really positive. The account management with support team is always excellent. Pros What I like most about Glew is their preloaded customer segmentation and LTV for each audience. We're able to rapidly pull segments of our audiences and load them into FB ad manager with ease. This gives us greater flexibility in creating look alike audiences while scaling paid FB spend. Cons I wish we had more direct access to cohorts on a running 12 month basis. It would really help small brands better understand the quality of the customers they're acquiring and if their retention efforts are working properly. Review Source Ariel W. Ecommerce Manager Retail Used the software for: I used a free trial ### "It is a fantastic application with a very very high price point" January 27, 2021 5.0 They were very friendly but not up front about pricing which always bothers me. The platform itself is fantastic for people who can afford to pay for it and will use it actively. It is not worth the money if you are not going to sit and analyze all the time. Pros I loved all the functionality and the simplicity in set up. There are very few drawbacks to this application in terms of what you get and what you can get. As far as functionality it was a data dream for us as a multi platform retailer. Cons The price. The price was so over the top that we just simply could not go for it. The data is worth it and actionable but compared to other products out there it simply was way too high. They don't advertise it publically but to get a good view of everything going on you need to be shelling out at least 2K a month. Review Source Leon L. Senior eCommerce & Digital Marketing Manager Food & Beverages Used the software for: 1-2 years ### "Great all-in-one tool!" December 6, 2018 5.0 Pros Great tool for a daily snapshot across ecomm channels and easy insights into Facebook ad performance. Cons No immediate cons - some metrics lack date sorting, etc. and I think the Shopify integration could go deeper but this is an awesome product. Review Source Taylor L. Director of E-Commerce Luxury Goods & Jewelry Used the software for: 1-2 years ### "Super easy to use! " December 1, 2018 5.0 Great customer support experience and the support staff has been super helpful with the 3 brands I have launched on the platform. Pros Makes data easy to access, analyze, and share across departments. Cons Would like to be able to customize reports a bit more. Review Source Joshua B. Digital Specialist Design Used the software for: 6-12 months ### "Glew gives amazing insights " December 6, 2018 5.0 Pros As an agency with this gives amazing insight and actionable information across a wide range of channels and clients. The native integration Google Ads, Facebook Ads, Big Commerce, Dot Mailer are a great feature. The support team over at Glew are alway happy to help and give great trainig. Cons Only a small con but there's isn't a link to Google Webmasters' Data Review Source James R. Owner Retail Used the software for: 6-12 months ### "Glew Review" December 14, 2018 5.0 So far it has been great. It is pricey but it does do a lot. And the support is amazing. Pros It's easy to use, has lots of historical data and easy ways to compare different time periods and year over year. Love the details it shows on the products and all that it integrates with too Cons Kind of pricey for reporting software in my opinion. especially compared to what we used to use. Review Source MT Matt T. Sr. Software Developer Retail Used the software for: 2+ years ### "Excellent analytics service" December 6, 2018 5.0 The Glew views allow us to view everything that is going on with our business from traffic to sales, users to products. We take advantage of the Amazon and Mailchimp integrations as well. The customer service is excellent and the platform is easy to use. An essential and well like part of the management of our business. Pros I like how easy it is to get at my key data, and that I can pull in data from other sources and still see everything in one view. Cons I didn't really find anything to be a drawback. Review Source VR Verified Reviewer Director & Co-owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Beware - they'll keep charging you and make it impossible to cancel" July 25, 2018 1.0 Nothing Pros Absolutely nothing. Terrible customer service. Would never use again. Keep billing and make it impossible to cancel . Cons Cancelled the service, had an acknowledgement from them that it was cancelled and they then kept charing out credit card and didn't respond to any emails when we contacted them. AVOID. Review Source Response from Glew November 16, 2018 Hi there, Abby here - I¿m Director of Communications here at Glew. I¿m sorry to hear you didn¿t have a positive experience with Glew. We offer a standard cancellation policy for annual contracts, and we apologize if there was an error in stopping your payments - however, I can¿t look into your specific case since you chose to remain anonymous for this review. If there¿s anything further we can do for you, please reach out at support@glew.io. VR Verified Reviewer Founder Apparel & Fashion Used the software for: 6-12 months ### "Software features do not work properly and poor customer service" February 8, 2022 1.0 In addition to the product issues mentioned above, our account manager often cancelled calls at the last minute, leaving us to reschedule and wait weeks between meetings, while we were desperately trying to work out how to solve the issues we had. Also, Glew refused to provide us with an invoice that had a currency listed, and we had to argue with the \[SENSITIVE CONTENT\] to get one. Pros There are some great features on this software but the main one we wanted (understanding our sell through rate) did not work. Cons We purchased this software to understand our sell through rate. My business partner spent months trying to set up the platform to calculate this. We were told repeatedly by the Glew team that it was a question of setting up the right tags on our products in order to correctly understand the sell through, but in the end, the account manager told us that the software wasn't working as it was supposed to. We were offered no compensation and paid for a year of services that we couldn't use. Review Source Miguel M. Founder Retail Used the software for: Less than 6 months ### "Glew provides the overview I was looking for" July 18, 2019 5.0 Pros I've always wanted one central location to see my daily performance, not only in sales numbers, but where and why those sales came in. By integrating my marketing channels (including email), i'm able to get a clear picture on where those sales came from, and how trends are affecting them. Cons The commitment period is long, but you're locked in with your price, which is good. Review Source JS Jamie S. Manager Retail Used the software for: Less than 6 months ### "Not meant for small businesses or startups" September 17, 2020 5.0 During the time we used Glew, it was exceptional insight into our business without having to do too much digging across multiple applications. It gave us some valuable suggestions to allow us to focus on the right items in our store and reposition our brand. Pros Glew has amazing analytics that tell you a few insights that are hard to get anywhere else unless you have a financial analysis on staff. Some things I find incredible are the analytics that actually allow you to see suggestions on different items to offer customers as a bundle deal. You can also see quite easily which items don't bring you enough profit to make it worth advertising and keep focused on only the most profitable items in your store. Cons This application is incredible but way too much for any business not bringing in at the very least $50k per year. If you bring in less than this, utilize whatever free tools you can find until then. For medium-larger businesses, this tool seems practically essential. Review Source Tim M. CEO Consumer Goods Used the software for: 6-12 months ### "Super easy to use analytics software!" December 6, 2018 5.0 Really helping us track key metrics over time Pros Daily email, customer segmentation and LTV Cons Still working on some ways to segment customers Review Source AS Aneisha S. CEO Consumer Goods Used the software for: Less than 6 months ### "Scam " February 17, 2021 1.0 Terrible Pros There wasn’t anything to lie. It doesn’t deliver what it says it does Cons I signed up for the trial to understand our subscription metrics and I was told they weren’t able to share that information on the trial and it would only be unlocked once I paid for the service. I shared examples of what I was looking for and asked for confirmation that’s what they would give me and they confirmed this. Two months on they had lost the information I have previously supplied had been lost and I had to rearrange a call to say it had been two months and nothing had happened. After further chasing they shared the report which wasn’t correct. I fed back and they delayed responding and then requested screenshots for me to prove the information was incorrect. They then requested a download of information which didn’t exist and then went silent. After informing them I would like no further payments to be taken, a new contact \[SENSITIVE CONTENT HIDDEN\] got in contact and continued to feed the same line and say they wouldn’t stop payments. I have chased up with my credit card company to resolve. DO NOT WORK WITH THESE GUYS - the data is not to be trusted Reason for choosing Glew They falsely claimed they could provide information that I needed Review Source JA Jamela A. CEO Consumer Goods Used the software for: 6-12 months ### "Highly Recommend Glew" March 1, 2021 4.0 Pros We've been using Glew for just over 6 months now and can't even imagine that there was a time when we did not. We are huge fans of the the product segmentation, marketing analytics, and number of App integrations. Glew has been instrumental in helping us analyze our business in a quick and efficient way. As a small brand time is everything! Cons We've found that at time some screens can be slow to load. Review Source Charles C. Director Of Partnerships Marketing and Advertising Used the software for: Less than 6 months ### "Ecommerce Analytics Powerhouse" December 4, 2018 5.0 Use it to identify best performing customer segments and products. Use it as a high level tool for marketing strategy for our ecommerce clients. Pros Provides many useful calculations usually locked away in the shopping cart and analytics. Cons Need to use it frequently to cache the pages otherwise page speed can be a little sow. Review Source VR Verified Reviewer Chief Technology Officer Retail Used the software for: Less than 6 months ### "Shopify Analytics on Steroids" November 29, 2018 5.0 Pros Intuitive user interface, tools to help inform and grow your business, helps to see your data in new ways. The on-boarding and personal help has been great. Cons There isn't much I didn't like, the software has very good UX/UI Review Source JDG Jenny Drew G. Founder and CEO Apparel & Fashion Used the software for: 6-12 months ### "Thank goodness for Glew" March 3, 2021 5.0 10/10 ! Pros Glew has saved me SO much time and energy when it comes to tracking how my business is doing. I am so grateful for every data point glew presents to me. I even have a member on my team sending me weekly updates –– the automatic decks it creates, the great user experience, and all the insights I need could not be more efficient, easy, or approachable. I am so grateful and can't wait to keep growing with Glew! Cons Everything is A+. No cons in sight. Grateful for this software! Reason for choosing Glew Glew came highly recommended from my colleague. Review Source Josh S. CEO Sporting Goods Used the software for: 6-12 months ### "Terrible customer service and a platform that has a lot of data, but not all connected." June 20, 2019 1.0 Terrible customer service, they tell you that their software can do one thing, you sign the contract, then they delay delay delay to hold you in and say sorry we don't have that feature and you're under contract. Pros Interesting dashboard, but limited in it's functionality and usefulness. Cons They can't compare data to the previous year on the main dashboard. It wants to report against the previous "30 day" period, but won't compare to the previous year same period as a default. This is crazy that it can't do such a basic task. Review Source Similar Products Featured