--- title: "Owl Practice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Owl Practice Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/160519/OwlPractice/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Owl Practice Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Owl Practice ## What is Owl Practice? Owl Practice is the EHR and practice management platform built specifically for Canadian mental health professionals. Clinicians use it to run their entire practice in one place, with scheduling, clinical documentation, secure messaging, video sessions, and invoicing, so they spend less time on admin and more time with clients, while staying PIPEDA-compliant. Owl's newest feature, Smart Notes, is a built-in AI note-taker that helps clinicians turn sessions into documentation in minutes instead of hours, easing one of the biggest time burdens in private practice without compromising on clinical quality or compliance. Practitioners consistently describe Owl as intuitive and easy to learn, and point to the responsive, knowledgeable support that helps them get set up from day one. It's this combination of an all-in-one platform, real time savings, and support that actually helps that makes Owl Practice one of the most recommended EHR systems among Canadian mental health clinicians. ## What is Owl Practice used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Therapy](https://www.capterra.com/therapy-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/) Top alternative Featured Overall rating Based on 178 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price CA$60 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Owl Practice?[Manage this product listing](https://www.g2.com/products/owl-practice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Owl Practice 4.5 (178) VS. [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price CA$60 Flat Rate, Per Month Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (178) Ease Of Use 4.4 (860) Value For Money 4.4 (168) Value For Money 4.3 (787) Customer Service 4.5 (170) Customer Service 4.4 (764) ## Owl Practice alternatives [4.4 (1,056)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (99)](https://www.capterra.com/p/203725/Noteable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160519/OwlPractice/alternatives/) ## FAQs about Owl Practice Overview ### What problems does Owl Practice solve? Owl Practice solves fragmented private-practice administration by combining client records, intake forms, scheduling, reminders, clinical notes, secure messaging, video sessions, invoicing, and payment collection in one system. Psychologists, psychotherapists, counsellors, and group-practice administrators use it to reduce booking back-and-forth, missed billing tasks, paper-file searching, and time spent coordinating client care. Answer based on 148 reviews Overview ### Which roles and teams benefit most from Owl Practice? Owl Practice is most used by psychotherapists, psychologists, counsellors, and social workers providing mental health services. These clinicians manage client records, appointments, consent forms, and clinical documentation. Practice owners and qualifying or registered practitioners also use it to organize billing, scheduling, and day-to-day administrative work across private practices. Answer based on 178 reviews Overview ### What company size and industries is Owl Practice built for? Owl Practice is built for Canadian mental health professionals, primarily small businesses (99%) in Mental Health Care (78%). It also serves Health, Wellness and Fitness providers (12%) and Hospital & Health Care organizations (4%), with limited reviewer representation from enterprise and midsize businesses at 1% each. Answer based on 178 reviews Features and Usability ### What are the key features of Owl Practice? Owl Practice includes appointment scheduling and calendar management for viewing weekly availability and sending client notifications. Therapy notes and document management keep client records organized in folders, while electronic payments and invoice management support payment tracking, invoices, and receipts. Mobile access supports on-the-go calendar and information updates. It also covers HIPAA Compliant. Answer based on 38 reviews Pricing ### How much does it cost and what fees or limitations are included? Owl Practice starts at CA$20/month flat rate for students and recent graduates, with Growth at 60, Advanced at 80, and Professional at 100 per month; a free trial is available. Growth includes up to 20 sessions monthly, while Advanced offers unlimited sessions. Reviewers often find value for solo practices, but some group practices report higher costs as therapists are added. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does Owl Practice integrate with? Owl Practice integrates with Stripe for payment processing. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on Owl Practice? Owl Practice offers live online training, webinars, documentation, and videos to support onboarding. Reviewers report that basic features are easy for many clinicians and new private practices to learn, while nontechnical users, administrators, and teams configuring advanced settings, forms, macros, or automations may need more time and support. Answer based on 44 reviews Getting Started and Support ### What customer support options does Owl Practice offer, and how do users rate the experience? Owl Practice offers Email/Help Desk, FAQ/Forum, and a Knowledge Base. Users often report quick, clear, and helpful responses, with staff resolving setup and technical questions promptly. Some users find email-only assistance cumbersome, cite inconsistent response times, or report that complex issues and bugs can require repeated follow-up. Answer based on 88 reviews Security ### How does Owl Practice handle data security and access control? Owl Practice protects client information with secure records and file storage, secure encryption, Canadian servers, and a patient portal for confidential forms, messaging, and communication. Reviewers also cite secure video sessions and credit-card payment processing, plus PIPEDA, PHIPA, FIPPA, and privacy-law alignment. Some reviewers report occasional glitches, including video-session issues. Answer based on 45 reviews ## Who uses Owl Practice? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,869 Mental Health reviews Capterra data shows that buyers of mental health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Owl Practice supports all three of the features reviewers rate most highly: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help mental health practices protect client information, maintain accurate clinical records, and manage patient documentation in one system, allowing teams to deliver care more efficiently and stay aligned with compliance requirements. HIPAA Compliant 4.9 (69) 97.10% of 69 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.5 (23) 95.65% of 23 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and securely store digital patient records Document Management 4.5 (63) 92.06% of 63 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Calendar Management 4.6 (80) 96.25% of 80 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Appointment Scheduling 4.7 (81) 96.30% of 81 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Owl Practice 109 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Assessment Tool: Tools to aid in the collection of information to determine a person's problems and symptoms. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (178) 4.3 Based on 178 reviews ## Pricing Value for money 4.4 (168) Free Trial [View pricing plan details](https://www.capterra.com/p/160519/OwlPractice/pricing/) Growth CA$60.00 Flat Rate,Per Month It includes: - 1-on-1 Migration and Onboarding Support - Calendars & Reminders - Appointment Scheduling - Client Records - Client Session Notes - Handwritten Notes - Billing and Payments - Integrated Payments - Client Lists and Tagging - Appointment Confirmations - Email and SMS Communications - Email and SMS Reminders/Communications - Family and Couples Sessions - Unlimited Locations - Unique Calendar Settings Per User - Client Online Booking - Therapist and Client Calendar Sync - Circle of Care - Unlimited Monthly Sessions - Telehealth Video Advanced CA$80.00 Flat Rate,Per Month It includes: - Customizable Intake and Consent Forms - 1-on-1 Migration and Onboarding Support - Unlimited Monthly Sessions - Video Therapy - Video Waiting Room - Calendars & Reminders - Appointment Scheduling - Client Records - Client Session Notes - Handwritten Notes - Billing and Payments - Integrated Payments - Client Lists and Tagging - Appointment Confirmations - Email and SMS Reminders/Communications - Password Protected Invoices and Receipts - Account Summaries - Circle of Care - Family and Couples Sessions - Workflow Customization - Dashboards and Reporting - Supervision - Online Appointment Booking - Customizable Homepage and Dashboard & Reporting - Intake and Consent Forms Professional CA$100.00 Flat Rate,Per Month It includes: - Collaborative Video Sessions - Secure Messaging - Clinical Measures - Medications Tracking - Integrated Eligibility Checks - Integrated Electronic Claim Submission - Calendars & Reminders - Appointment Scheduling - Client Session Notes - Client Records - Handwritten Notes - Billing and Payments - Integrated Payments - Client Lists and Tagging - Appointment Reminders and Confirmations - Email and SMS Communications - Password Protected Invoices and Receipts - Account Summaries - Circle of Care - Family and Couples Sessions - Workflow Customization - Dashboards and Reporting - Supervision - Online Appointment Booking - Customizable Homepage and Dashboard & Reporting - Intake and Consent Forms - Video Therapy - Video Waiting Room - Shareable Video Links - Medication Tracking Group Plus Custom Pricing It includes: - Multi-Clinician Support - Financial Reporting - Internal Messaging - Online Appointment Booking - Customizable Forms - Client Measures - Secure Messaging - Email and SMS Reminders - Integrated Payments - Client Records and Notes - Automated Payments - Owner and Administrator Access - Telehealth Video - Shareable Video Links Student CA$20.00 Flat Rate,Per Month It includes: - 1-on-1 Migration and Onboarding Support - Calendars & Reminders - Appointment Scheduling - Client Records - Client Session Notes - Handwritten Notes - Billing and Payments - Integrated Payments - Client Lists and Tagging - Appointment Confirmations - Email and SMS Communications - Email and SMS Reminders/Communications - Family and Couples Sessions - Unlimited Locations - Unique Calendar Settings Per User - Client Online Booking - Therapist and Client Calendar Sync - Circle of Care - Unlimited Monthly Sessions - Telehealth Video Value for money 4.4 (168) 4.4 Based on 168 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (170) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (170) 4.5 Based on 170 reviews ## User reviews Overall rating 4.5 Based on 178 reviews Filter by rating 5(109) 4(60) 3(3) 2(4) 1(2) Mentioned topic Sorted by most recent AT Angela T. CEO Mental Health Care ### "Choose another" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 22, 2026 I came to Owl Practice with genuine enthusiasm for a platform built specifically for mental health professionals. The software itself has real strengths. However, being mismatched to an inappropriate subscription and then spending more than a year trying to have that corrected — through close to two dozen emails and repeated promises of follow-up that did not materialize — has left my trust in this organization significantly compromised. A company that explicitly markets itself as supportive of students and part-time practitioners, but fails to proactively match clients to appropriate plans and then becomes unreachable when concerns are raised, is not living up to its stated values. I am a one-clinician, very part-time student practice. I spent well over $1,000 in a single year, paid more than I should have, and absorbed considerable administrative and emotional burden trying to access basic, reasonable support. I am planning to transition to another platform. Pros The form customization feature is genuinely well-designed. You can build intake forms, consent documents, and clinical paperwork to reflect your specific practice, and the system tracks which clients have completed them and which have not. For a clinician managing multiple client files, that kind of automated accountability is practically useful and reduces administrative follow-up. The overall interface reflects some understanding of how mental health practices are structured, particularly around supervision and note-keeping. I want to be transparent that it is very difficult to speak to the positives of a platform when you feel effectively trapped within it by the weight of migrating your client records, billing information, and clinical history elsewhere. The features that work do not compensate for what I experienced. Cons My experience with customer support was deeply problematic across more than a year. I was automatically placed on the highest-cost subscription tier without any assessment of my practice type or needs. As a part-time student clinician asking repeatedly for a more affordable option, no one ever offered me the lower-tier plans that are publicly listed on their own website and clearly appropriate for my situation. The financial difference was approximately $300 to $400 over 10 months. When I needed to add a student clinician to my practice, the process required manual team intervention, took more than six emails to resolve, and caused real disruption to my practice and to that student's practicum. Throughout this, I experienced consistent delays, missed follow-ups, staff changes with no continuity, and ultimately received a message saying everything had "already been dealt with" with no acknowledgment, accountability, or apology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2026 Hi Angela, Thank you for sharing this, and for your patience through what's clearly been a frustrating year. We'd like to address a few specifics directly. We fell short in the time it took to address your concerns about pricing and in how the request to add your student clinician was handled. What should have been a simple update became a lengthy process that disrupted your work and your student's practicum. We also recognize that saying the matter had "already been dealt with" was not an appropriate resolution when your concerns remained unaddressed, and we understand why that felt dismissive. We've shared your feedback with the support team and are using it to improve how similar situations are handled. If you're open to it, we'd appreciate the opportunity to review your account before you move platforms to ensure nothing remains unresolved. You can reach out to me directly, and I'll personally see it through. Thank you for taking the time to provide such detailed feedback. GT Grace T. Ownre and Therapist Mental Health Care ### "Great Support - there are no stupid questions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 Excellent - I got a quick appointment and exactly the result I needed. It also gave me the opportunity to inquire further about some add-ons that I have since decided to add to my subscription. Pros Quick and helpful service to correct a setting I didn't realize (as a new user) wasn't set up correctly. Cons \[sensitive content hidden\] quickly understood and helped me resolve the issue. Some of the details of the setup are not immediately obvious, but she was able to quickly find and correct the setting. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing Owl Practice It came highly recommended by therapists I know Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CP Christianna P. Psychologist Mental Health Care ### "Owl Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 18, 2026 Overall, I've had a very positive experience with Owl Practice. It has been reliable, user friendly, and has helped streamline many aspects of running my private practice. I appreciate having scheduling, documentation, invoicing, secure messaging, and video sessions all in one platform. The interface is intuitive, and it has saved me time on administrative tasks so I can focus more on client care. There are a few features that could be improved, such as the video session issue and the ability to specify appointment locations, but overall I find Owl Practice to be an excellent practice management system that I would recommend to other clinicians. Pros Everything is on one platform, and the program is tailored to the needs of therapists (notes, measures, billing..) Cons 1\. Video session issue When I'm waiting for a client to join a video session, I will sometimes receive a pop-up stating that the session has already ended, even though I'm still in the session and nothing has changed. When this happens, the client is unable to join, despite the session still being within the scheduled time window. The only workaround I've found is to delete the session and create a new one for that day, otherwise the client cannot access the video session. 2. Session location field It would be very helpful to have a checkbox or dropdown menu to indicate the location where each session is being held. I work in private practice and travel between multiple rural communities in Canada. Some clients attend sessions at different office locations, so having the session location included in the appointment details, especially in the automated text reminders, would help reduce confusion and ensure clients know where to attend. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing Owl Practice Familiarity. I used this program in Toronto at my internship. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Psychotherapist Hospital & Health Care ### "OWL Practice Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 16, 2026 Ive really enjoyed using OWL Practice. It keeps my client files, invoices and receipts organized. The dashboard feature is also helpful to understand my client demographics and trends in the services I am providing. Pros What I like the most about Owl Practice is that it is easy to use and organize client files and scheduling. Cons What I like the least about OWL Practice are the aesthetics. It would be nice if you could customize the look of your platform to match brand colours. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Owner, Psychologist Mental Health Care ### "Owl Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2026 This platform allowed me to systemize my intake and client-onboarding procedures seamlessly, as it integrated with my website. I would highly recommend it as an affordable platform to anyone in private practice. Pros User-friendly, always improving and evolving for the better, great support for technical issues or questions about the platform, great tools to support client care, integrated payment and video platforms, ability to securely record sessions, AI note-taking is an option, and user-friendly for clients. Cons I would say the only challenges I have experienced with Owl have been occasional, temporary glitches in the video connection. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) More straightforward and niche to my industry. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Melisa S. Psychotherapist Mental Health Care ### "Great tool for my psychotherapy practice " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Overall, I appreciate the time saved on the administrative side of my psychotherapy practice. The software appears professional and gives me the reassurance of the ethical considerations on client's data storage and confidentiality. Pros I like having everything in the same place. It's easy to see all the client information, documents, session notes, payments, etc, while having tools to communicate with them in the same secure portal (video sessions, secure messages, forms or questionnaires, receipts). Booking appointments is also easy and I love that clients can do it themselves, avoiding a back and forth trying to match schedules. Owl constantly has updates and new features (like the AI generated notes that I'm eager to try soon). Their costumer service team is very responsive. Cons Some settings are not as easy or intuitive to find. For example, adjusting fees, practice information versus therapist information, etc. I have had to search for the setting by clicking on different tabs before I can find what I need. With recent updates they allow for more personalized templates or options, but I had to adjust to their style at the beginning. Note for context: I have used the software for over 3 years now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CE Cheryl E. Owner Mental Health Care ### "Saves so much time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 I was hesitant at first because I thought I could handle my admin on my own. Owl has allowed me more time for clients and at year end, my report takes literally 2 minutes for my accountant. Any client inquiries or balances are so easy to send. Pros It has freed up so many billing hours of my week and I can focus on my clients and add more actual client hours. Cons I would love for there to be a mobile app so I can check my schedule on my phone. Nothing other than that :) Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing Owl Practice Seemed easier to use and felt confident in being able to integrate it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NC Natasha C. Clinical Counsellor Mental Health Care ### "Great overall product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2026 Very good. I have a small practice and it works perfectly for keeping everything organized, and it is quite user friendly for someone who isn't very tech savvy! Pros It is easy to use, comprehensive, and has everything I need to keep my practice organized. The patient portal has good security and is a helpful addition to the product. Cons I did have some struggles with the video session component, but was able to figure it out. Sometimes the instructional videos can be a bit difficult to understand. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DC Delia C. Registered Psychologist Mental Health Care ### "Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2026 Overall, my experience has been positive. I often receommend Owl to other professionals in my field. Pros Owl is easy to navigate. I like that I can make clients apart of their own scheduling or shut that feature off, which I do. When I did have issues or questions early on, support was easy to access and were always helpful. I also like that one of concerns was taken into consideration and something was changed so that it was no longer a problem. Cons My only complaint is that everything that is added is at an additional cost. Thankfully none of the newer features are of interest to me. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Melody G. Psychotherapist and Art Therapist Mental Health Care ### "Supportive cornerstone of my private practice " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 15, 2026 Easy to use, supportive cornerstone of my private practice. Makes myself and my clients feel secure and taken care of. Thank you so much! Pros The ease with which I can create client notes, invoices, payments. User experience is wonderful. Its secure encryption is exactly what I need for my private practice. Cons Balancing it into my overall business costs can sometimes be difficult; it is the highest cost of my monthly necessities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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