--- title: "Sendoso Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sendoso Software - reviews, pricing plans, popular comparisons to other Account Based Marketing products and more." source_url: "https://www.capterra.com/p/160537/Sendoso/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Sendoso Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sendoso ## What is Sendoso? Sendoso is the leading Sending Platform (SP) for sourcing, storing, shipping, and measuring the ROI of anything a business every needs to send: direct mail, physical gifts, plants, perishables, company swag, handwritten notes, gift cards, and anything else. By marrying technology with logistics, we help businesses rise above the noise and personalize at scale. ## What is Sendoso used for? [Account Based Marketing](https://www.capterra.com/account-based-marketing-software/)[Direct Mail Automation](https://www.capterra.com/direct-mail-automation-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sendoso?[Manage this product listing](https://www.g2.com/products/sendoso/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sendoso 4.5 (33) VS. [4.5 (603)](https://www.capterra.com/p/207295/Seamless-AI/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (33) Ease Of Use 4.6 (603) Value For Money 4.3 (23) Value For Money 4.3 (576) Customer Service 4.7 (20) Customer Service 4.4 (571) ## Sendoso alternatives [4.3 (720)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (386)](https://www.capterra.com/p/168264/ZoomInfo-sales/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (562)](https://www.capterra.com/p/157977/Salesloft/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160537/Sendoso/alternatives/) ## FAQs about Sendoso Overview ### Which roles and teams benefit most from Sendoso? Sendoso is most used by sales development representatives, business development representatives, and account executives for prospect outreach, meeting follow-up, and account-based engagement through direct sending. Marketing and customer marketing teams run demand-generation, event, and customer campaigns, while revenue operations managers coordinate campaign processes, tracking, and sales-marketing handoffs. Answer based on 33 reviews Overview ### What company size and industries is Sendoso built for? Sendoso is a sending platform for midsize businesses in computer software, while supporting organizations of all sizes. Midsize companies account for 42% of reviewers, followed by small businesses at 39% and enterprises at 18%. It is also used in IT services (15%) and marketing and advertising (12%), particularly for account-based marketing. Answer based on 33 reviews Features and Usability ### What are the key features of Sendoso? Sendoso offers campaign management and campaign personalization for targeted outreach, along with mailer templates and personalization for creating sends. Core tracking features include activity tracking, delivery tracking, and progress tracking, while reporting/analytics and performance metrics measure campaign results. Event triggered actions and collaboration tools support coordinated gifting and mailing workflows. Integrations ### Which third-party tools and platforms does Sendoso integrate with? Sendoso integrates with eight third-party tools and platforms, including Calendly and Groove for scheduling and sales engagement; HubSpot Marketing Hub and Marketo Engage for marketing automation; Microsoft Dynamics 365 CRM and Salesforce Platform for CRM workflows; plus SMS Reviews and Zapier for reviews and app connections. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Sendoso offer? Sendoso provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover grouped instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Sendoso offer? Sendoso provides email/help desk support, FAQ/forum resources, a knowledge base, phone support, 24/7 live rep assistance, and chat. Users describe the support team as helpful and quick to resolve issues, with some noting strong service during product changes and day-to-day use. Answer based on 3 reviews ## Features AI summary Based on 316 Account Based Marketing reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating account based marketing software: - **Search/Filter** (**38%** of reviewers rated this feature as critical) - **Target Account Identification** (**43%**) - **Lead Qualification** (**45%**) Sendoso includes other capabilities that Capterra reviewers also consider important, such as **Reporting/Analytics** (**33%**). This feature gives teams clearer visibility into campaign results, sending performance, and account activity, helping businesses make better decisions and track account based marketing efforts more effectively. Reporting/Analytics 4.2 (10) 60.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Campaign Management 4.8 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Delivery Tracking 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Event Triggered Actions 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Predefined actions automatically performed on the occurance of specific events Mailer Templates 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Premade examples of mailings, such as cards, brochures, etc. Performance Metrics 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Sendoso 8 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Mailer Templates: Premade examples of mailings, such as cards, brochures, etc. - Mailing Services Integration: Outsource mailing services to a third party - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.5 (33) 4.5 Based on 33 reviews ## Pricing Value for money 4.3 (23) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/160537/Sendoso/pricing/) Value for money 4.3 (23) 4.3 Based on 23 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Groove](https://www.capterra.com/p/177789/Groove/)[ SMS Reviews](https://www.capterra.com/p/184068/Outreach/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (20) 4.7 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 32 reviews Filter by rating Counts reflect reviews available in this feed. 5(18) 4(12) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Anjali J. Quality Analyst Used the software for: Less than 1 year ### "Easy and Convinient Platform for Sending and Managing Gifts" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 9, 2026 As a user, my overall experience with Sendoso has been positive. The platform makes it easy to send gift and items to customers or team members without handling logistics manually. Pros I liked the flexibility, ease of sending and tracking deliveried through a centralized dashboard. The automaton features and integration with CRM tools help me manage campaigns efficiently. I like how simple it is to select items, send gift and tracking in one place only. Cons The pricing feels a bit expensive for frequent usage, and sometimes delivery timing depends on vendors which can cause delays. Initial setup can be confusing for some new users. Brooke B. Easy to use Used the software for: 1-3 years ### "Easy gifting and swag inventory " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 29, 2026 Working with Sendoso has been great and certainly makes my job easier. I use them to send gift cards and to personalize and warehouse custom swag items Pros Sendoso makes it easy for me to send gift cards to different people, multiple times a week. We have also used them for custom swag orders and found their account managers to be helpful. Cons I wish Sendtracker had a way to use subject lines or preview the content. I use the same touch for a lot of different reasons and I often have to click into the send and read the message notes to remember what each was for GR Governance, Risk & Compliance Administrator Governance, Risk & Compliance Administrator Used the software for: Less than 1 year ### "Paying Money to Pay More Money?" 3.0 April 8, 2020 The goal was to simplify swag and easily send different marketing items to compliment our initiatives. But frankly this is like hiring a bad butler. After you fumble through the deficiencies you sit back and realize what's going on- you jut paid a bunch of money (for Sendoso) so you could pay more money (the actual gifts). The only value is a "slick" delivery email, which we could have templated ourselves if we knew we were already going to have to do all the tracking, correcting, verifying, accounting, etc. Pros It lets us send "coffee" (gift cards) via a pleasant, attractive platform with some rudimentary tracking and analytics. There are Salesforce integrations so that is nice. Cons The cost is outrageous for the very low utility of the product. The setup is cumbersome. The back end accounting is sloppy. And the program itself is just raw- has glitches, mistakes, typos, limited user features, etc. Grayson H. Founder Used the software for: Less than 1 year ### "Sendoso 👑" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2023 Pros The technology and the team supporting the entire mission!Gifting with a purpose drives revenue and the entire team at Sendoso believes that, which shows day in and day out.Surprise and delight!! Cons I don’t have any negatives to say as I am not a “user”, but we as vendors have nothing but positive things to say!Which means something right?! SD sdr sdr Used the software for: 3-5 years ### "Perfect gifting platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 19, 2023 Pros Two years ago, I was introduced to Sendoso as a platform for sending gifts, and I have thoroughly enjoyed my time using it.The platform constantly evolves by introducing new features and updates, demonstrating the company's commitment to growth alongside its customers. I particularly appreciate how they value customer feedback and incorporate it into their improvements.The range of gift sending options, including both physical and e-gifts, brings us immense satisfaction.Lastly, the support team is exceptional, always ready to provide assistance and swiftly resolve any issues that arise. Cons So far, the experience with Sendoso has been outstanding. The team is highly responsive and proactive, while the platform continuously undergoes improvements. The software is user-friendly and straightforward to navigate. Almir B. SDR Used the software for: Less than 1 year ### "Effortless and Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2023 In today's fiercely competitive marketing and sales landscape, making a lasting impression can be a daunting task. However, Sendoso has made the process effortless by empowering us to send personalized gifts that deeply resonate with our prospects. This ability to create meaningful connections through personalized gifting has proven to be instrumental in driving our pipeline and establishing strong relationships with potential customers. With Sendoso, we have gained a distinct advantage in capturing attention and leaving a lasting impact in the minds of our prospects. Pros Since transitioning to Sendoso from another sending platform, we have unlocked the essential capability of warehousing and sending swag on a global scale. With Sendoso's strategically located warehouses in the UK, EU, Australia, and the USA, we have witnessed a notable decrease in our shipping expenses. Additionally, the convenience of their egift sending feature has streamlined the distribution of internal and external spiffs and incentives across our entire company. This transition to Sendoso has not only broadened our international reach but also simplified our processes, resulting in enhanced overall efficiency for our organization. Cons I have encountered no drawbacks or shortcomings with Sendoso whatsoever. This platform functions flawlessly, featuring a user-friendly interface that precisely caters to all my requirements. It simplifies the process of sending e-gifts on a large scale, enabling seamless execution. Sendoso has surpassed my expectations by delivering a streamlined experience that effortlessly facilitates the sending of e-gifts. Arpit J. Business Operations Manager Used the software for: Less than 1 year ### "Very expensive but does the job it says" 4.0 January 4, 2023 Overall the experience has been good since it does the job and I dont have to worry about that. Pros Limited features but everything is useful and logical. Did not have to engage much into getting training on it. And definitely does the job. Cons Limited options using Zapier for us to automate milestone achievements from the CRM that we are using. And the pricing, they have platform fee, user license fee, inventory charges (they are not so high), shipping inventory from vendor to their warehouse, shipping from warehouse to customer, packaging. SA Sr Account Executive Sr Account Executive Used the software for: 3-5 years ### "Excellent tool for client gifting" 5.0 October 4, 2022 Pros It's extremely easy to use and clients love it! Gifting has become a critical component of our sales and client retention strategy and we couldn't do it without Sendoso. Cons I wish it was a bit more dynamic in terms of the gifts you could send. This may be just an admin/use limitation based on what features I have access to but it's pretty limited in what we can send at this point. Will H. Business Development Rep Used the software for: Less than 1 year ### "Sendoso Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 3, 2019 Pros I like that you can add various options for sending that improve the versatility Cons I do not like that some aspects are clunky such as sending mass gifts. That could be improved Caleb J. Account Development Manager Used the software for: Less than 1 year ### "Sendoso" 5.0 April 23, 2019 Pros It’s great if you can use Outreach along with it makes it much easier to use Cons Plugging in the same addresses over and over can get tedious at times [View all Reviews](https://www.capterra.com/p/160537/Sendoso/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.