# Sendoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sendoso the right Account Based Marketing solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160537/Sendoso/reviews --- Sendoso 4.5 (33) [View alternatives](https://www.capterra.com/p/160537/Sendoso/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sendoso Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews Grayson H FounderFood Production, 2 - 10 employeesUsed the software for: 6-12 months. “The technology and the team supporting the entire mission!Gifting with a purpose drives revenue and the entire team at Sendoso believes that, which shows day in and day out.“ August 10, 2023 Jason Taylor F Governance, Risk & Compliance AdministratorE-Learning, 51 - 200 employeesUsed the software for: Less than 6 months. “you jut paid a bunch of money (for Sendoso) so you could pay more money (the actual gifts).“ April 4, 2020 Hana R sdrComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lastly, the support team is exceptional, always ready to provide assistance and swiftly resolve any issues that arise.“ June 18, 2023 Aaron E Digital Marketing SpecialistComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The user interface is a bit lacking at times.“ July 29, 2020 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anjali J. Quality Analyst Computer & Network Security Used the software for: 6-12 months ### "Easy and Convinient Platform for Sending and Managing Gifts" February 20, 2026 4.0 As a user, my overall experience with Sendoso has been positive. The platform makes it easy to send gift and items to customers or team members without handling logistics manually. Pros I liked the flexibility, ease of sending and tracking deliveried through a centralized dashboard. The automaton features and integration with CRM tools help me manage campaigns efficiently. I like how simple it is to select items, send gift and tracking in one place only. Cons The pricing feels a bit expensive for frequent usage, and sometimes delivery timing depends on vendors which can cause delays. Initial setup can be confusing for some new users. Review Source Grayson H. Founder Food Production Used the software for: 6-12 months ### "Sendoso 👑" August 10, 2023 5.0 Pros The technology and the team supporting the entire mission!Gifting with a purpose drives revenue and the entire team at Sendoso believes that, which shows day in and day out.Surprise and delight!! Cons I don’t have any negatives to say as I am not a “user”, but we as vendors have nothing but positive things to say!Which means something right?! Review Source Jason Taylor F. Governance, Risk & Compliance Administrator E-Learning Used the software for: Less than 6 months ### "Paying Money to Pay More Money?" April 4, 2020 3.0 The goal was to simplify swag and easily send different marketing items to compliment our initiatives. But frankly this is like hiring a bad butler. After you fumble through the deficiencies you sit back and realize what's going on- you jut paid a bunch of money (for Sendoso) so you could pay more money (the actual gifts). The only value is a "slick" delivery email, which we could have templated ourselves if we knew we were already going to have to do all the tracking, correcting, verifying, accounting, etc. Pros It lets us send "coffee" (gift cards) via a pleasant, attractive platform with some rudimentary tracking and analytics. There are Salesforce integrations so that is nice. Cons The cost is outrageous for the very low utility of the product. The setup is cumbersome. The back end accounting is sloppy. And the program itself is just raw- has glitches, mistakes, typos, limited user features, etc. Review Source BB Brooke B. Easy to use Financial Services Used the software for: 1-2 years ### "Easy gifting and swag inventory " January 22, 2026 5.0 Working with Sendoso has been great and certainly makes my job easier. I use them to send gift cards and to personalize and warehouse custom swag items Pros Sendoso makes it easy for me to send gift cards to different people, multiple times a week. We have also used them for custom swag orders and found their account managers to be helpful. Cons I wish Sendtracker had a way to use subject lines or preview the content. I use the same touch for a lot of different reasons and I often have to click into the send and read the message notes to remember what each was for Review Source VR Verified Reviewer sdr Computer Software Used the software for: 2+ years ### "Perfect gifting platform" June 18, 2023 4.0 Pros Two years ago, I was introduced to Sendoso as a platform for sending gifts, and I have thoroughly enjoyed my time using it.The platform constantly evolves by introducing new features and updates, demonstrating the company's commitment to growth alongside its customers. I particularly appreciate how they value customer feedback and incorporate it into their improvements.The range of gift sending options, including both physical and e-gifts, brings us immense satisfaction.Lastly, the support team is exceptional, always ready to provide assistance and swiftly resolve any issues that arise. Cons So far, the experience with Sendoso has been outstanding. The team is highly responsive and proactive, while the platform continuously undergoes improvements. The software is user-friendly and straightforward to navigate. Review Source Almir B. SDR Computer Software Used the software for: 6-12 months ### "Effortless and Effective" June 10, 2023 5.0 In today's fiercely competitive marketing and sales landscape, making a lasting impression can be a daunting task. However, Sendoso has made the process effortless by empowering us to send personalized gifts that deeply resonate with our prospects. This ability to create meaningful connections through personalized gifting has proven to be instrumental in driving our pipeline and establishing strong relationships with potential customers. With Sendoso, we have gained a distinct advantage in capturing attention and leaving a lasting impact in the minds of our prospects. Pros Since transitioning to Sendoso from another sending platform, we have unlocked the essential capability of warehousing and sending swag on a global scale. With Sendoso's strategically located warehouses in the UK, EU, Australia, and the USA, we have witnessed a notable decrease in our shipping expenses. Additionally, the convenience of their egift sending feature has streamlined the distribution of internal and external spiffs and incentives across our entire company. This transition to Sendoso has not only broadened our international reach but also simplified our processes, resulting in enhanced overall efficiency for our organization. Cons I have encountered no drawbacks or shortcomings with Sendoso whatsoever. This platform functions flawlessly, featuring a user-friendly interface that precisely caters to all my requirements. It simplifies the process of sending e-gifts on a large scale, enabling seamless execution. Sendoso has surpassed my expectations by delivering a streamlined experience that effortlessly facilitates the sending of e-gifts. Review Source Arpit J. Business Operations Manager Insurance Used the software for: Less than 6 months ### "Very expensive but does the job it says" December 16, 2022 4.0 Overall the experience has been good since it does the job and I dont have to worry about that. Pros Limited features but everything is useful and logical. Did not have to engage much into getting training on it. And definitely does the job. Cons Limited options using Zapier for us to automate milestone achievements from the CRM that we are using. And the pricing, they have platform fee, user license fee, inventory charges (they are not so high), shipping inventory from vendor to their warehouse, shipping from warehouse to customer, packaging. Reason for choosing Sendoso Was not involved in the purchase decision Review Source VR Verified Reviewer Sr Account Executive Computer Software Used the software for: 2+ years ### "Excellent tool for client gifting" September 23, 2022 5.0 Pros It's extremely easy to use and clients love it! Gifting has become a critical component of our sales and client retention strategy and we couldn't do it without Sendoso. Cons I wish it was a bit more dynamic in terms of the gifts you could send. This may be just an admin/use limitation based on what features I have access to but it's pretty limited in what we can send at this point. Review Source Will H. Business Development Rep Computer Software Used the software for: 6-12 months ### "Sendoso Review" July 1, 2019 4.0 Pros I like that you can add various options for sending that improve the versatility Cons I do not like that some aspects are clunky such as sending mass gifts. That could be improved Review Source Caleb J. Account Development Manager Computer Software Used the software for: 6-12 months ### "Sendoso" April 19, 2019 5.0 Pros It’s great if you can use Outreach along with it makes it much easier to use Cons Plugging in the same addresses over and over can get tedious at times Review Source EM Emily M. Business Development Information Technology and Services Used the software for: 6-12 months ### "Easy to use" December 21, 2018 5.0 Great way to send your projects gifts or ways to get them more enaged with you. Pros I really like this tool and the integrations that they have within Salesforce and Salesloft. Cons I haven't found anything I don't like with this product. Review Source YA Yara A. Human Resources Manager Real Estate Used the software for: 2+ years ### "We can stand out with our advertising campaigns" December 27, 2022 5.0 Sendoso enables us to own our own gift shop, which makes us unique in our advertising campaigns, so that we can design marketing and advertising campaigns to benefit us directly and without the intervention of intermediary companies. Pros Sendoso enables us to coordinate and manage everything related to sending gifts to customers, as it provides us with a variety of gifts that we can design in a way that suits us, and it also coordinates the process of delivering them to customers according to their ability. It is easy with the user interface, and importing and coordinating lists of targeted customers in the campaign in addition to their addresses is very easy and does not take time. I also find it easy to allocate gifts to customers according to their classifications. The status reports and feedback are very useful and enable us to see which gifts and cards have already been delivered and all the other details related to them. Cons I hope to include more catalogs, to increase our distinctive options, and to be able to create quality gifts that help us stand out in our campaigns. Review Source WK Waleed K. Senior Procurement Engineer - Facilities Management Construction Used the software for: 2+ years ### "A Simple Way to Send Customers a Gift" March 22, 2022 5.0 I'm using Sendoso to honor our customers with personalized gifts. This platform allows us to deliver a remarkable experience to our customer that go above and beyond for us. Sendoso helps me to personalize my work and much of what I do is over the phone. Pros Sendoso is a really great tool, as it has the ability to keep in touch with clients and promote the company's activities in innovative ways. A welcome addition to all customers, Sendoso takes care of everything for the gifted customer, all you need is to import lists that include names and email addresses. Demand generation teams are empowered to think strategically and creatively about how to deliver value to consumers and potential customers using Sendoso. I love how customer gifts are sent quickly and easily with the help of Sendoso, and I also love how it integrates with Amazon, so that gift purchases are completed and dispatched quickly. Cons Certain aspects of the platform require additional investigation, and we've had clients refuse to receive Sendoso's address confirmation emails or click the link to add their address out of concern for its security. Review Source AE Alaa E. Technical Outsourcing Specialist Information Technology and Services Used the software for: 1-2 years ### "A very handy solution for sales teams to structure their customer interactions in a pleasing manner." June 14, 2022 5.0 Sendoso added value to the customer loyalty process by surprising them with unusual gifts, which helped us improve our relationships with existing customers, and enabled us to attract new customers in this way. Pros I appreciate the idea that there are so many options to suit everyone and any event. I like how Sendoso assists us in building relationships with potential and future clients. It always allows us to give them distinctive gifts, thanks to a unified platform that is simple to use. We may use Sendoso to maintain inventory and plan new orders, as well as control everything related to providing gifts and monitor the success of the team in this regard. Sendoso has assisted us in broadening the reach of our e-gift approach, particularly when we attend a conference or exposition, and has enabled us to offer additional incentives to attend, engage, and deepen discourse in order to strengthen our relationships with new clients and clients. Cons There are not many unwanted or complicated matters, just some organizational matters that are sometimes annoying, as shipments may not arrive on time, and the process of navigating through different catalogs and choosing the products we want can sometimes be complicated. Review Source VR Verified Reviewer Sr Manager, Customer Marketing Information Technology and Services Used the software for: 2+ years ### "Slick sending platform... game changer for delighting clients!" March 17, 2022 4.0 Sendoso has been instrumental in bringing some much needed automation to gifting that supports our customer advocacy initiatives. The platform is very intuitive, and the breadth and quality of the gifting items is pretty unrivaled. Pros Sendoso is super easy to use, their Salesforce integration is a game-changer, tracking capabilities are solid, and their customer support is as good as you could hope for! Cons The gifting options available in their catalog aren't always that easy to locate when you're setting up sends. Sometimes we also find some inconsistency in the availability of items, particularly when it comes to curated baskets. Review Source ED Eric D. Sales Development Representative Telecommunications Used the software for: 1-2 years ### "A way to stand out" July 22, 2019 4.0 Pros What I like most about Sendoso is the ability to personalize messages for prospecting. When someone mentions they are having a bad day sending a quick 10 dollars for a coffee gift card is a nice touch to outbound prospecting. The ease of use and tracking success in Salesforce is great. The integration is on point. Using Sendoso for a meeting reminder is a huge part of a successful number of the scheduled meetings to completion rate. Using Sendoso for the ability to nurture a long term potential prospect is very successful and different from your typical email drip. It is a great way to stand out in the crowd of tech sales. Cons A huge con for me is the number of words that you can type into the personalized message. It sometimes is hard to get your message across with a limited number of words able to be used. Review Source VR Verified Reviewer Digital Marketing Specialist Computer Software Used the software for: 1-2 years ### "Good tool for sending gifts" July 29, 2020 4.0 A good tool to get started sending physical items and is especially useful if you're sending gifts on a massive scale. However, you could save some money doing it yourself manually if you're a small business owner. Pros It's easy to integrate with Salesforce and fire off automated gifts to people. That's where the real power of it comes in. Cons The user interface is a bit lacking at times. I don't like how you can't see pictures of many gifts (like the perishable options) you're sending. Having to send directly through the integration is often limiting because you can't customize the messaging that is first seen by the recipient in many cases. Review Source VR Verified Reviewer BDR Computer Software Used the software for: 1-2 years ### "Super useful for ABM efforts " August 5, 2022 4.0 Pros Very useful for adding extra value to outbound ABM propsecting. Fairly easy to configure to send whatever you want. Cons Have had periods of time where their service didn't work, which affected our end customers. Review Source RC Rachel C. Global Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Great software but lots of issues with support " May 5, 2021 5.0 Pros Being able to send things to people directly to their homes during the pandemic Cons There are a lot of rules around what you can send and how with or without addresses that results in a lot of cancellations after the fact - so people don’t receive the gift they have been waiting for. Switched from [Printfection](https://www.capterra.com/p/202789/Printfection/) Needed a global tool Review Source JH Jaxson H. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Sendoso" July 16, 2019 5.0 Pros Makes it super easy to send prospects/leads swag with the click of a button. We switched to this from rocket notes and Sendoso is so much better. Cons None yet. I love how easy it is to use. Review Source DM Deanna M. SDR Computer Software Used the software for: 6-12 months ### "Sendoso review" July 27, 2021 5.0 great Pros love how i can engage with prospects in a different way Cons there isnt anything i dont like about the software Review Source VR Verified Reviewer Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "LOVE the personalization!" December 28, 2018 5.0 All of us have been so excited to be able to use Sendoso! Pros I LOVE the personalization Sendoso gives to each product sent out. It screams to my clients that we care and listen to them. It leaves a GREAT brand impression for our company. It's so fun to use! Cons The shipping associated with anything but eGiftCards is very high. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: 6-12 months ### "Helpful for prospecting" December 16, 2018 5.0 Pros As an SDR, Sendoso has been crucial for ensuring prospects make meetings, or nudging them towards that final "yes." Cons Perhaps easier tracking and reporting, it seems like there can be different visibility between individual gifts sent and the group orders. Review Source VR Verified Reviewer Enterprise AE Marketing and Advertising Used the software for: Less than 6 months ### "Good tool to help engage prospects and build relationships" August 1, 2019 4.0 Pros Sendoso helps builds connection with prospects and maintain relationships with clients. My favorite feature is the amazon integration that allows you to purchase anything off amazon and they will send it directly to your prospect with a handwritten note. It also allows tracking to let you know when your prospect gets your package. Cons When you send a gift card or anything through Sendoso, the email looks a bit spammy. A lot of the time if you are using it for cold outreach and try to send a gift card, lunch, etc they wont open the email because it looks like spam. Review Source VR Verified Reviewer Growth Marketing Manager - Demand Generation Internet Used the software for: Less than 6 months ### "Game Changer if Executed Correctly" October 8, 2018 3.0 Overall, a cool idea with execution that needs some work. It's a new company so it's definitely understandable. Pros Really cool idea! Integrating different vendors with salesforce to enable our sales team to send out gifts has really unlocked the type of campaigns we can run and made procurement way easier! Cons I wish they collected addresses automatically. It adds a step of work that limits the ease of sending out gifts. Something like the Amazon Oneclick experience would be phenomenal. Few bugs here and there Review Source Similar Products Featured