SureHelp

SureHelp

5 / 5 4 reviews

Who Uses This Software?

Small, medium and large size business eager to provide amazing customer and staff support.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Pricing is based on company size. Please call to inquire about volume price
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SureHelp
  • surehelp.co
  • Founded 2014
  • United States

About SureHelp

A cloud based Help Desk, organized in 5 online tools to help your customers and staff report, track and resolve issues immediately.


SureHelp Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

SureHelp Reviews Recently Reviewed!

great system

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and setup

Cons: none so far

Overall: system has helped out hotel operations in streaming the need for follow up and our guest feedback has been great. Would highly recommend to any hotel operations.

Amazing product

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A real innovation. Very user friendly! Great value for money.
I am happy I bought it.
It makes everything a lot easier and more organized for me .

Vendor Response

by SureHelp on March 29, 2017

Thanks a lot Ariela. It means a lot for us to hear from our happy customers. Don't hesitate to contact us if you have any questions or need any help.

How can a business work effectively without this software ?

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very responsive customer service

Cons: Nothing so far

Overall: Our company have been using SureHelp for more or less 6 months and I wonder today how can a business work effectively without this software ?
Very easy to use and to configure, it took me less than 3 days to set it up and to teach to all my team how to use it. They immediately grasped how complete and powerful this tool was for our company.
I think that the support tickets system is the tool that has most revolutionized our way of working : now all the problems are tracked and solved quickly, and we can easily evaluate the effectiveness of each employee.
All the other tools are extremely useful also : I've stopped using 3 other software we used to work with because this one gathers all the features that we need !

Vendor Response

by SureHelp on March 22, 2017

Thanks Sarah. We love having you as part of the SureHelp family. I'm glad to hear that your team found our platform easy to use and intuitive. Please, let us know if there is anything we can do to help.

Awesome Help Desk Solution

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Could based, managed, excellent help and customer support, very affordable, include a whole lot of tools.

Cons: Nothing really.

Overall: We have been using SureHelp for 2 months now and have seen an enormous difference in customers satisfaction. The Dashboard is easy to use and very intuitive. SureHelp is affordable and totally customized to our company's needs, look and feel.