--- title: "InMoment Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about InMoment Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more." source_url: "https://www.capterra.com/p/160599/InMoment/" page_type: "product" language: "en" --- # InMoment Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) InMoment ## What is InMoment? InMoment™ is the leader in Experience Improvement (XI), transforming metrics into meaning to drive high-value business decisions and relationships with customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. ## What is InMoment used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 4% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InMoment?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inmoment.com&name=InMoment) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InMoment 4.4 (28) VS. [4.7 (2,918)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (28) Ease Of Use 4.7 (10,473) Value For Money 4.2 (23) Value For Money 4.5 (6,512) Customer Service 4.5 (24) Customer Service 4.5 (5,822) ## InMoment alternatives [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160599/InMoment/alternatives/) ## FAQs about InMoment Overview ### Which roles and teams benefit most from InMoment? InMoment is most used by customer experience leaders, analytics teams, and operations managers who need to capture feedback, monitor service quality, and turn insights into action. Training leaders and frontline managers use it to improve coaching, while executives and business owners rely on dashboards to track satisfaction, loyalty, and performance trends. Answer based on 27 reviews Overview ### What company size and industries is InMoment built for? InMoment is for businesses of all sizes, with the strongest fit among enterprises at 41%, followed by midsize and small businesses at 30% each. It is used most in Insurance at 15%, with additional adoption in Restaurants and Financial Services, both at 7%, for customer experience management. Answer based on 28 reviews Features and Usability ### What are the key features of InMoment? InMoment offers customer experience management, journey mapping, and feedback management, plus surveys, pulse surveys, and anonymous feedback collection. It also includes sentiment analysis, text mining, predictive analytics, real-time reporting, dashboards, and workflow management, along with multi-channel data collection, integrations, and role-based permissions. Integrations ### Which third-party tools and platforms does InMoment integrate with? InMoment connects natively to over 80 integrations, including 2Checkout, AWS Systems Manager, Alchemer, Auth0, BambooHR, Campaign Monitor by Marigold, Contentsquare, Databricks, DocuSign, Dropbox, and Dynamics 365. Its catalog also includes Coupa, Custify, Deputy, Docparser, and ClickSend across sales, HR, analytics, and document workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does InMoment offer? InMoment provides live online sessions and webinars to help teams get started. Live online training supports guided instruction with an instructor, while webinars offer scheduled group sessions for learning product features and setup steps. These are the confirmed training formats listed for the product. Answer based on 4 reviews Getting Started and Support ### What customer support options does InMoment offer? InMoment provides Email/Help Desk, Knowledge Base, Phone Support, and 24/7 Live Rep support. Users describe the support team as knowledgeable and helpful, with a strong knowledge base, though some report slow progress on complex requests and occasional frustration with managed support services. Answer based on 5 reviews Ease of use ### Is InMoment easy to use? InMoment feels easy to use for many teams, especially for survey setup, dashboards, and day-to-day feedback tracking. New users and customer experience teams often find the interface approachable, but some users find reporting less flexible, search limited, and certain changes or custom requests slower than expected. Answer based on 10 reviews ## Features AI summary Based on 2,534 Business Intelligence reviews Capterra data shows that buyers of business intelligence software rank the following features as their top priorities: - **Multiple Data Sources** (**60%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**53%**) - **Data Visualization** (**47%**) InMoment supports all three of the features reviewers rate most highly: **Multiple Data Sources**, **Reporting/Analytics**, and **Data Visualization**. Together, these capabilities help businesses bring data together from different systems, track performance through clear reporting, and turn complex information into visual insights, allowing teams to make faster and better-informed decisions. Reporting/Analytics 4.2 (15) 80.00% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Dashboard 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Negative Feedback Management 3.7 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Surveys & Feedback 4.4 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Real-Time Reporting 4.2 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Active reporting of data and metrics Feedback Management 4.1 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service InMoment 114 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automatic Transcription: Use AI to convert voice into text automatically - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Benchmarking: Compare key metrics for the business against prominent players in the industry - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Campaign Analytics: Track and interpret campaign performance metrics - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Activity Tracking: A report showing what actions customers perform - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Mapping: Track the management and flow of data throughout the organization - Data Mining: AI method of discovering or extracting data patterns from larger volumes of data - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Contact Centers: Designed for contact centers. - Forecasting: Form predictions based on past and present data/trends - Goal Management: Allows employees to set and manage work or career related goals - Intent Recognition: Helps understand a user's intentions/actions - Interactive Reports: Edit and personalize data view as needed - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Negative Feedback Management: Identify, track, and respond to negative feedback - Notes Management: Allow users to create, edit, and sort multiple notes - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Prioritization: Arrange tasks based on the level of priority or urgency - Profitability Analysis: Evaluate the degree to which business operations bring monetary gains - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Retention Tracking: Measures the retention rate and satisfaction of customers. - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Mining: Transforming unstructured text into a structured format to identify meaningful patterns and new insights - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (28) 4.1 Based on 28 reviews ## Pricing Value for money 4.2 (23) Free Trial CoreCX Contact Vendor for Pricing It includes: - Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS - Text and sentiment analytics - Data exploration to mine unstructured feedback - Reporting and dashboards to facilitate action and monitor trends - Integrations with key systems of record Enterprise Contact Vendor for Pricing It includes: - CoreCX package elements - Self-serve or managed service surveys for transactional, relational, and market research - Industry specific text and sentiment analytic models - Field level reporting - Location-based action planning - Case management and closed-loop - Advanced and native integrations with key systems of record Custom Contact Vendor for Pricing It includes: - Robust survey and data collection across any/all channels - Extensive reporting that spans the enterprise–top of house to the front line - Predictive and advanced analytics to facilitate recommendations and workflow - Robust integrations with key systems of record - Action planning, advocacy, case management, closed-loop, and more - A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX) Value for money 4.2 (23) 4.2 Based on 23 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (24) 4.5 Based on 24 reviews ## User reviews Overall rating 4.4 Based on 28 reviews Filter by rating 5(16) 4(8) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent JH Jennifer H. Managing Paralegal Legal Services ### "Great program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2026 Inmoment is easy to use and navigate. The customer service if very knowledgeable and helpful for any issues that we have ever had. Pros InMoment allows our company to obtain feedback from customers, which includes call information from each employee. Cons Inmoment took a little while to train. It was not easy at first, but works great once the training process is complete. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Consultant Information Technology and Services ### "Good for customer experience surveys" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 5, 2026 It's great and I wish to continue using InMoment for my customer feedback surveys. Their text analytics lets me gain insights from the unstructured data like long textual feedback and get an understanding of the customer sentiments. Pros I like the intuitive user interface. It's easy to create surveys and quizzes, and gather feedback for our products and services. Their billing system is also quite transparent. Cons Nothing really! I wish they can have more advanced features in questionnaires like advanced branching logic and more integrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Vineet S. Retail sales manager Retail ### "Inmoment for recognition" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 29, 2025 Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service Pros The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly Cons When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Joanne M. Manager Pharmaceuticals ### "Feedback - Good or bad, make it into a positive with InMoment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2025 Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location. Pros Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals. Cons I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andy M. Senior Account Executive Health, Wellness and Fitness ### "A reliable tool for analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 8, 2025 InMoment is a sightful platform with strong analytics, but most of the time, usability and support could be improved. Pros InMoment offers deep insights and helps improve customer experience with powerful analytics which makes it very reliable. Cons InMoment is a steep learning curve and slow support which can make using using the tool frustrating at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jace H. Sr. Project Manager Computer Software ### "One of the best around and employees who care" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2024 There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours. Pros The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support & training team are amazing. Cons The lack of innovation. Their core products are awesome and work flawlessly but what comes next? Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We needed something more robust and wanted to a company that had the best CX knowledge Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Ana K. Sr Customer Experience Specialist Insurance ### "Not worth the price" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 4, 2024 Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago. Pros Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done. Cons How difficult and slow it was to accomplish anything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dallen B. Analytics Engineer Financial Services ### "Sending Data for Reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 1, 2024 Pros I led the gathering and publishing data from my company to InMoment. They set up the necessary data structures and gave my company flexibility to slice and dice the data how we wanted to view the results. Cons I have not seen the outcomes of the data yet. I am not sure if this is on InMoment or more on the internal team I have and am working with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Chuck C. Director of Training and Warranty Wholesale ### "InMoment - over 8 years and going strong " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2023 Pros The mobile teams continual high level of engagement Cons Current platform dashboard could use a few more filters to allow faster analysis- rather than run a report Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2023 Hey Chuck! First and foremost, thank you for being a long time customer. We appreciate your business. Thank you for taking the time to leave us a review! We will pass your feedback along to the team! Jorge H. VP Digital Transformation Financial Services ### "Good place to start" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 28, 2023 InMoment, previously Wootric, was a good place to start our customer experience program. When we reached certain level of maturity, more advanced features were missing. Pros The product was easy to use and the company offered good support in order to implement it across our different touchpoints. Cons Although the core functionality was there, features on top of those core features is limited. Also, I believe there is a lack of flexibility and ease of integration to other tools. Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2023 Hi Jorge! Thank you for taking the time to leave us a review. We appreciate your feedback and will pass along to our team. Thanks again! [View all Reviews](https://www.capterra.com/p/160599/InMoment/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SurveyMonkey vs InMoment](https://www.capterra.com/compare/160599-253516/InMoment-vs-SurveyMonkey)