# InMoment Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about InMoment Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more.

Source: https://www.capterra.com/p/160599/InMoment/pricing

---

# 

 InMoment Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

InMoment

## What is InMoment?

InMoment™ is the leader in Experience Improvement (XI), transforming metrics into meaning to drive high-value business decisions and relationships with customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value.

## What is InMoment used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)

Overall rating

Based on 28 user reviews

Reviews sentiment

Positive

86%

Neutral

11%

Negative

4%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for InMoment?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inmoment.com&name=InMoment)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### InMoment

4.4 (28)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (28)

Ease Of Use

4.7 (10,408)

Value For Money

4.2 (23)

Value For Money

4.5 (6,449)

Customer Service

4.5 (24)

Customer Service

4.5 (5,756)

## InMoment alternatives

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/160599/InMoment/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.2 (15)

80.00% of 15 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Negative Feedback Management

3.7 (13)

76.92% of 13 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Surveys & Feedback

4.4 (13)

100.00% of 13 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Real-Time Reporting

4.2 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Active reporting of data and metrics

Feedback Management

4.1 (9)

77.78% of 9 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Real-Time Notifications

4.4 (9)

77.78% of 9 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

InMoment 114 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Generate one-off reports that meet information requirements

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Use AI to convert voice into text automatically

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Compare key metrics for the business against prominent players in the industry

Record the audio of phone conversations for quality assurance purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Track and interpret campaign performance metrics

Manage and track all internal and external communication conducted via calls, email, text, or chat

Evaluating strengths and weaknesses of companies with the same target audience

Interprets what a user is doing based on context and helps guide them through the process.

A report showing what actions customers perform

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Import and export data to and from software applications

Combining data from different sources and providing a unified view

Track the management and flow of data throughout the organization

AI method of discovering or extracting data patterns from larger volumes of data

Graphical representation of data

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Conduct & deliver coaching sessions to improve employee performance or facilitate development

Process of familiarizing new employees with the company, their position, and responsibilities

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Designed for contact centers.

Form predictions based on past and present data/trends

Allows employees to set and manage work or career related goals

Helps understand a user's intentions/actions

Edit and personalize data view as needed

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Monitor and collect information from social media based on specific keywords

Track and monitor a specific set of keywords

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Access software remotely via mobile devices

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Manage and support multiple locations

Allows users to manage data from a number of sources

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

Identify, track, and respond to negative feedback

Allow users to create, edit, and sort multiple notes

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Analyzing historical and current data and generating a model to help predict future outcomes.

Arrange tasks based on the level of priority or urgency

Evaluate the degree to which business operations bring monetary gains

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Measures the retention rate and satisfaction of customers.

Allows businesses to manage badges from review websites.

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Share internal and external reviews on social media platforms

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions

Search and filter data across systems to locate required information by entering keywords or certain criteria

Access, combine, transform, and store data without the help of an IT department

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Optimize and manage the search engine optimization efforts for a website or digital content

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Market event via social media tools

Allows businesses to share their videos on social media.

Train your system to interpret and transcribe voice messages

The ability of a bot to respond to user queries in synthesised voice

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Transforming unstructured text into a structured format to identify meaningful patterns and new insights

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Visually identify direction of development and areas that require attention

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.1 (28)

4.1

Based on 28 reviews

## Pricing

Value for money

4.2 (23)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.2 (23)

4.2

Based on 23 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (24)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (24)

4.5

Based on 24 reviews

## User reviews

Overall rating

4.4

Based on 28 reviews

Filter by rating

5(16)

4(8)

3(3)

2(1)

1(0)

Mentioned topic

Sorted by most recent

JH

Jennifer H.

Managing Paralegal

Legal Services

### "Great program!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 9, 2026

Inmoment is easy to use and navigate. The customer service if very knowledgeable and helpful for any issues that we have ever had.

Pros

InMoment allows our company to obtain feedback from customers, which includes call information from each employee.

Cons

Inmoment took a little while to train. It was not easy at first, but works great once the training process is complete.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Consultant

Information Technology and Services

### "Good for customer experience surveys"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 5, 2026

It's great and I wish to continue using InMoment for my customer feedback surveys. Their text analytics lets me gain insights from the unstructured data like long textual feedback and get an understanding of the customer sentiments.

Pros

I like the intuitive user interface. It's easy to create surveys and quizzes, and gather feedback for our products and services. Their billing system is also quite transparent.

Cons

Nothing really! I wish they can have more advanced features in questionnaires like advanced branching logic and more integrations.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Vineet S.

Retail sales manager

Retail

### "Inmoment for recognition"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

December 29, 2025

Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service

Pros

The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly

Cons

When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Joanne M.

Manager

Pharmaceuticals

### "Feedback - Good or bad, make it into a positive with InMoment"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2025

Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location.

Pros

Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals.

Cons

I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Andy M.

Senior Account Executive

Health, Wellness and Fitness

### "A reliable tool for analytics"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

July 8, 2025

InMoment is a sightful platform with strong analytics, but most of the time, usability and support could be improved.

Pros

InMoment offers deep insights and helps improve customer experience with powerful analytics which makes it very reliable.

Cons

InMoment is a steep learning curve and slow support which can make using using the tool frustrating at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Jace H.

Sr. Project Manager

Computer Software

### "One of the best around and employees who care"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 16, 2024

There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours.

Pros

The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support & training team are amazing.

Cons

The lack of innovation. Their core products are awesome and work flawlessly but what comes next?

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

We needed something more robust and wanted to a company that had the best CX knowledge

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Ana K.

Sr Customer Experience Specialist

Insurance

### "Not worth the price"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 4, 2024

Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago.

Pros

Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done.

Cons

How difficult and slow it was to accomplish anything.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DB

Dallen B.

Analytics Engineer

Financial Services

### "Sending Data for Reporting"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 1, 2024

Pros

I led the gathering and publishing data from my company to InMoment. They set up the necessary data structures and gave my company flexibility to slice and dice the data how we wanted to view the results.

Cons

I have not seen the outcomes of the data yet. I am not sure if this is on InMoment or more on the internal team I have and am working with.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Chuck C.

Director of Training and Warranty

Wholesale

### "InMoment - over 8 years and going strong "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2023

Pros

The mobile teams continual high level of engagement

Cons

Current platform dashboard could use a few more filters to allow faster analysis- rather than run a report

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 6, 2023

Hey Chuck! First and foremost, thank you for being a long time customer. We appreciate your business. Thank you for taking the time to leave us a review! We will pass your feedback along to the team!

Jorge H.

VP Digital Transformation

Financial Services

### "Good place to start"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

August 28, 2023

InMoment, previously Wootric, was a good place to start our customer experience program. When we reached certain level of maturity, more advanced features were missing.

Pros

The product was easy to use and the company offered good support in order to implement it across our different touchpoints.

Cons

Although the core functionality was there, features on top of those core features is limited. Also, I believe there is a lack of flexibility and ease of integration to other tools.

Switched from

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2023

Hi Jorge! Thank you for taking the time to leave us a review. We appreciate your feedback and will pass along to our team. Thanks again!

[View all Reviews](https://www.capterra.com/p/160599/InMoment/reviews/)

Popular comparisons

[SurveyMonkey vs InMoment](https://www.capterra.com/compare/160599-253516/InMoment-vs-SurveyMonkey) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)