Help Desk Migration

Help Desk Migration


5 / 5
34 reviews

Who Uses This Software?

All companies.


Average Ratings

34 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • Help Desk Migration
  • help-desk-migration.com
  • Founded 2016
  • Ukraine

About Help Desk Migration

Help Desk Migration is a unique service that allows moving data from one platform to another. Service supports around 30 most popular help desk systems: Zendesk, Freshdesk, Freshservice, Kayako, Intercom, Desk.com, Help Scout, Parature, Samanage, etc. You can also migrate data from and to CSV files. Now you can migrate tickets, contacts, agents, attachments and other data within several hours.


Help Desk Migration Features

  • Access Controls/Permissions
  • Backup and Recovery
  • Data Migration
  • Data Replication
  • Database Conversion
  • Mobile Access
  • Multiple Programming Languages Supported
  • NOSQL
  • Performance Analysis
  • Relational
  • Virtualization

Help Desk Migration Reviews Recently Reviewed!


Superb service, very secure and great attention to detail

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.

I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.

They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.

Overall: fast, friendly, secure and great attention to detail. HDM allowed us to migrate between platforms quickly with no loss of productivity

Vendor Response

by Help Desk Migration on May 11, 2017

Thank you, Brett!
We are happy to have you as a client!

Capterra loader

Migration from Oracle Cloud to Zendesk. A smooth transition.

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Amazing support and technical advice.

Delivery was made according to the original project schedule.

No extra charges than what was quoted.

Cons: Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism.

Overall: Having a smooth transition from our old CRM to our new ticketing system.

Maintaining our old data accessible for our CS agents.

Vendor Response

by Help Desk Migration on May 04, 2018

Thank you, Gauthier!
I wish you and Thule Group all the best!

Kind regards,
John

Migrating Multiple Accounts Into One

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The wizard was simple and straightforward to use, support response before and during was prompt

Cons: Our migration was complicated since we were moving multiple accounts into one and it exceeded the original estimate, but they worked with us to come to agreeable terms

Overall: Merging multiple accounts into one makes it much easier for our support staff, and in the end the saves from a single account will cover the expense of the migration in the upcoming months

Desk.com Conversion

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our mappings were not complicated, and for the most part, I was able to map my custom fields from Desk.com over to Zendesk. It was easy to do, and I could do a sample port as many times as I needed just to ensure everything came over correctly.

Cons: Nothing comes to mind because I was told upfront of expected behavior.

Overall: Moving 9,000 tickets from Desk.com to Zendesk could be nerve-racking especially since you want to make sure all the various ticket types came over correctly, all the agents got correctly assigned, all the back and forth communications were there, and especially the attachments. When I had questions, support from representative and Ira was second to none, they indeed were quick to respond and guided me through the entire process. Their customer support was excellent, and they were priced very reasonably.

Vendor Response

by Help Desk Migration on April 12, 2019

It was a pleasure to work with you!

Migration from Samanage to FreshService. Simple, straight forward and a massive time saver!

Mar 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The format of the data out of our old Service Desk software was unfriendly and not easy to work with. We had years of data that we needed to keep. Using this service avoided any issues. Help Desk Migration were able to customise our import to ensure that everything was mapped correctly with no loss of data. The support throughout the process was excellent and I'd like to offer him my gratitude for helping us with this project.

Cons: No major issues. We did had some minor teething problems, but this was dealt with professionally and promptly.

Vendor Response

by Help Desk Migration on March 18, 2018

Dear Chris!
Thank you for your testimonial!

We wish you and your company all the best!

Kind regards,
John

Great communication.

Jun 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.

Vendor Response

by Help Desk Migration on June 13, 2017

Thank you for your kind words, Luke!

Painless migration from Spiceworks to Jira Service Desk

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference.

Cons: Nothing at all to dislike about this service.

Vendor Response

by Help Desk Migration on September 07, 2018

Thank you!

Easy migration, prompt contact and follow up with clear communication

Sep 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They took care of pretty much everything for us & provided guidance. Our Zendesk has quite a lot of custom pieces in it. HDM was able to provide guidance on the best way to migrate into this.

Cons: A little more documentation about the best way to have custom fields setup and managed in the migration would speed things up. But we had a complicated setup, so wouldn't be relevant to most users.

Overall: Migration from our old Helpdesk software to Zendesk. Assistance in mapping fields to ensure everything came across correctly

Vendor Response

by Help Desk Migration on September 19, 2017

Thank you for your review, Saul!
It was a big pleasure to perform migration for your company!

Capterra loader

Worked like a dream

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software saved me from hours of inputting data into a spreadsheet to then send to Connectwise to hope I did it all right and that the data gets imported. It worked perfectly, it was fast, customer service was awesome (on a Sunday morning). 5 Stars!

Cons: The interface would show failures but not tell you what was wrong just that someone would be reaching out. Someone did reach out, very fast at that, just wish it told you more of what you could do to fix it, if it was something you can do.

Vendor Response

by Help Desk Migration on November 14, 2018

Many thanks for your review, Jesse!
Wish you all the best!

100% seamless migration

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look.

The support team is also very friendly and helpful.

Cons: Not really a con, because I'm very happy with the result and our migration was a bit unique: we were moving between two accounts on the same software so the field mapping required a bit of customization. Pretty sure we're an edge case, and cust support was very helpful with figuring out how to make it happen!

Vendor Response

by Help Desk Migration on December 18, 2017

Hey Alex!
Thanks for your valuable feedback!

Help Desk Migration helped me to smoothly complete a very complex migration process

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Help Desk Migration's support was flawless. We were followed step by step with extreme professionalism and attention to detail throughout the entire migration process.

Cons: My experience with Help Desk Migration has been very positive. There's nothing I disliked.

Overall: Help Desk Migration helped me in the migration to a new ticketing system to handle our clients' support requests. We had a very consistent ticket history in the old system, and thanks to Help Desk Migration we were able to keep this archive in the new ticketing system without a hitch.

Capterra loader

Highly recommended

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced.

Cons: Timezones are a bit further out from us (PST) but always responsive when we needed. Had a small problem paying for the service via 2Checkout but we worked it out.

Overall: Imported 6 years of support for us.

Vendor Response

by Help Desk Migration on November 15, 2017

Thank you, Jason!
We are very happy to have you as a client!

Capterra loader

Good specialized migration service. Helped me to migrate from Freshdesk to Zendesk.

Dec 06, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Features for mapping data fields are good

Step by step approach for managing the migration process is well designed

Very responsive support! The team even have made a quick product update to meet my needs in real time!

Cons: Service seems a bit overpriced

Field mapping is a bit confusing

User fields import not supported

Some fields also were not supported

Overall: Pretty easy and powerful.

Vendor Response

by Help Desk Migration on December 07, 2017

Thank you, Andrei, for your feedback! We will do our best to improve user experience.
We wish you all the best!

Kind regards,
Steve

Best CRM migration tool available in the market

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Customisations available.

- Requires less manual efforts

- Great customer support

Cons: - Expensive

- Data retrieval is slow

----

Overall: I researched a lot to find a feasible and easy to use CRM migration tool for migration of data from Zendesk to Freshdesk. And no doubt that this is the best I found in the market so far.

- Customisations available.

- Requires less manual efforts

- Great customer support & availability

These are some of the positives from Heldesk migration. Would recommend them to others businesses struggling with CRM migration definitely.

Great sales, amazing support and product

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Sales - I love when I communicate with guys who knows what, how and why to sell you something

Support - When it comes down to support they do the extra steps to make sure everything is working what the support it's suppose to be in my eyes.

Product - do exactly what it says it will do

Overall: I want it to escape from a really really bad service to a better place easy and quickly and I did it thanks to them.

Vendor Response

by Help Desk Migration on December 04, 2017

Krasimir, we are very happy to get such a wonderful testimonial. We wish you all the best!

Intercom to Freshdesk Article Migration

Apr 17, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Help Desk Migration allowed me to quickly and easily move all of our Intercom articles to Freshdesk. It simply took a few clicks and a few minutes to complete the process. Representative, the Account Manager assisting me, was very responsive and walked me through everything I needed to know.

Cons: The article migration isn't perfect because the text formatting and image sizes will need to be edited to match how they were set in Intercom.

Changing ticketing systems is always painfull, but this made it easy!

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Totally automated. Easy tools for field mappings. Retained all ticket histories

Cons: It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process.

Overall: Fast and easy. It saved me countless hours trying to either manually copy articles or look for ways to export and import tickets.

Vendor Response

by Help Desk Migration on January 15, 2019

Many thanks for your review!
Your experience is valuable!
Could you contact us directly, so we could improve our process with your help?

I am a satisfied customer and I will recommend their services to others looking to switch helpdesk.

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Our experience with the guys and gals at Help Desk Migration was very professional and smooth. They knew what they had to do, asked the right questions and got to work. They delivered what we've asked of them, even when it came to custom demands like mapping certain custom fields.

They've stuck to the agreed timeline and finished with a few days to spare.

Vendor Response

by Help Desk Migration on June 09, 2017

Thank you, Vlad!
It was a big pleasure to work with you!

Quick, Easy, Efficient

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything was automated and we were able to keep time stamps from our original messages.

Cons: Not sure if there is anything yet but we will keep you posted if something comes up.

Overall: This was great, we were worried that because it happened so quickly and easily that information would be lost in the migration. We have everything and original messages maintained their time stamp information. Very efficient and effective.

Vendor Response

by Help Desk Migration on October 16, 2018

Thank you, Dominic!

Kind regards,
Ira

Migrated from Live Agent to Zendesk

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Good support. During test migration everything did not work. Support contacted me and offered to fix all the issues.

Cons: Can't think of any. Maybe the price was a bit expensive, but considering that the development team had to make some adjusments to the implentation it was well wort it.

Overall: I could migrate all important data to our new system, with minimum job.

Vendor Response

by Help Desk Migration on February 21, 2018

Thank you, Piera!
It was a pleasure to help you with the data migration!

Fantastic Experience !!!

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fantastic Product

Fantastic Service (agent was engaging, knowledgeable, and friendly)

Cons: None, the product worked flawlessly as I had expected.

Overall: We needed to migrate from DESK.com to FRESHDESK. I could have asked for a more intuitive, informative, and easy to use product. Pardon the expression, it was "stupid" easy.

Vendor Response

by Help Desk Migration on January 24, 2019

Christopher, we are so happy to read your review!

We wish you all the best!

Full-featured Migration Tool

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, price, functionality, and their support team was very quick to respond!

Cons: I really don't have any cons about the product.

Overall: This was an incredibly easy migration. The ability to completely transfer all data, along with current statuses and custom fields, was integral in saving many man hours or losing historical data. The price was very reasonable and I highly recommend!

Groove to HelpScout Help Desk Migration

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use field mapping. Slick overall process and Great customer support.

Cons: Could be a little clearer on some of the more intricate points e.g. knowing you have to create the users in the new solution before starting the migration. I think the pre-migration checklist should be front and centre!

Vendor Response

by Help Desk Migration on October 23, 2018

Many thanks for your review!

Best,
Ira

Great User Experience

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started a migration, and had a bit of a unique setup. With a bit of additional coding a migration was created for out use case of desk.com and Zendesk. Their support was pro-active in reaching out as we were evaluating the migration.

Cons: I did not have a negative experience using the service.

Fast, timely and cost efficient

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of the entire process was the what I appreciated the most.

Cons: Nothing stands out as a con. All was very pleasant.

Overall: I appreciated how simple the entire process was from start to finish. Help Desk Migration team was super responsive to all of our requests for customization as we migrated over. Terrific all around!

Vendor Response

by Help Desk Migration on December 24, 2018

Many thanks, Alan!
All the best. John!

Simply outstanding service

Jul 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software was easy to use and amazingly simple to integrate. They saved many man hours and for that we are very grateful

Cons: Literally, no concerns with this product whatsoever. The team helped even when we were unsure of what we were doing.

Vendor Response

by Help Desk Migration on July 24, 2018

Many thanks, Andrew!

Capterra loader

Simple and painless

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They make help desk migrations extremely simple. Our support engineer was easy to work with and very responsive.

Cons: I would say the speed was less than I had hoped but in the end, the migration was successful.

Overall: I would recommend their services to others!

Outstanding support!

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Help Desk Migration service helped us to move our data without problems. These guys provided us with the detailed plan of our migration. Special thanks to the support staff, who was always available and answered all our questions.

Capterra loader

Such an easy app

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The mapping was super easy - I was able to test before I purchased - the chat staff are amazing and give awesome support - the developers are agile and are happy to make changes to update the offering

Cons: The fact that if you have to do an additional migration there is a possibility of duplicates so you need to delete all the prior migration data

Overall: The staff are the stars here. Super helpful, going above and beyond to give you the support you need through the entire process.

Vendor Response

by Help Desk Migration on December 17, 2018

Thank you for your kind words!

Regards, Natalia

Easy transition from Zendesk to Jira Service Desk

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Straight forward

- Easy to Use

- Chat-service for questions

Cons: Had some trouble to migrate tickets from .json -file and instructions wasn't the best.

Vendor Response

by Help Desk Migration on September 19, 2018

Many thanks for your review!
- Natalia

My experience with HDM was very good, they were promp on chant window and emails. TAT was very quick

Sep 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Quick Response, Delivery on time. Good Assistance. I am happy with their process. They have as excepted

Vendor Response

by Help Desk Migration on September 22, 2017

Thank you, Venkatesh!
We wish you all the best!

Excellent Migration tool

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

Ease of use, reliable, cost effective, excellent customer service.

Cons: not applicable

Vendor Response

by Help Desk Migration on September 07, 2018

Many thanks, Timothy!

Capterra loader

Great - Worth the money!

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fast, efficient, effective, accurate and cost effective.

Overall: Brilliant.

My Migration was a relatively good success

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of transitioning from Zendesk to JIRA

Cons: migrating is not seamless. some data missing from tickets.

Vendor Response

by Help Desk Migration on December 05, 2018

Thank you, Alfred!

Regard,
Natalia