# Help Desk Migration Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Help Desk Migration the right Database solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160609/Help-Desk-Migration/reviews --- Help Desk Migration 4.8 (108) [View alternatives](https://www.capterra.com/p/160609/Help-Desk-Migration/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Reviews of Help Desk Migration Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews RB Richard B CEOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “This software provided us with an accurate migration of our knowledge base articles in a timely fashion at a time when we did not think a solution to our very specific problem would be available.“ July 27, 2022 KD Kathy D DeveloperComputer Software, Self-employedUsed the software for: Less than 6 months. “If you request a price (b/c they don't display this information on their website) via their support form...“ June 29, 2020 CC Cristian C Marketing ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Also, the customer service team is amazing it helped us make the first migration smoothly.“ June 29, 2022 Md Mark d CEOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “I ran into some problems because of the huge number of tickets we had to migrate.“ June 2, 2020 CC Cristian C Marketing ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “I liked that it was so simple and easy to migrate our database from Intercom to HubSpot. “ June 29, 2022 VM Vitaly M Sr System EngineerFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Some fields didn't map over.“ November 12, 2020 RB Richard B CEOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “This supplier provides excellent customer support and their pricing was modest.“ July 27, 2022 KD Kathy D DeveloperComputer Software, Self-employedUsed the software for: Less than 6 months. “they will hound you for days about why you haven't tested the demo out.“ June 29, 2020 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gauthier E. Supervisor of Customer Service Sporting Goods Used the software for: Less than 6 months ### "Migration from Oracle Cloud to Zendesk. A smooth transition." May 3, 2018 5.0 Having a smooth transition from our old CRM to our new ticketing system. Maintaining our old data accessible for our CS agents. Pros Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. Cons Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism. Review Source Response from Help Desk Migration May 4, 2018 Thank you, Gauthier! I wish you and Thule Group all the best! Kind regards, John CS Carol S. Support Engineer Online Media Used the software for: Less than 6 months ### "This product was perfect for helping us migrate our support ticketing software!" February 14, 2020 5.0 We migrated from Zendesk to Hubspot for our ticketing software. Pros The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful. Cons The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix. It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed. Reason for choosing Help Desk Migration The ability to demo the software and price. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We wanted sales, crm and ticketing in one place. Review Source DW Daelan W. Director of Technology Apparel & Fashion Used the software for: Less than 6 months ### "Worked as expected" November 15, 2019 4.0 Overall it was positive Pros The migration tool worked as expected. It effectively migrated all of our Desk.com cases into ZenDesk. Cons The software is very expensive. I don't think their price is aligned with the overall value. If it was 50% cheaper I would see much more value. They have overpriced it. Review Source Jesse P. Owner Information Technology and Services Used the software for: Less than 6 months ### "Worked like a dream" November 7, 2018 5.0 Pros The software saved me from hours of inputting data into a spreadsheet to then send to Connectwise to hope I did it all right and that the data gets imported. It worked perfectly, it was fast, customer service was awesome (on a Sunday morning). 5 Stars! Cons The interface would show failures but not tell you what was wrong just that someone would be reaching out. Someone did reach out, very fast at that, just wish it told you more of what you could do to fix it, if it was something you can do. Review Source Response from Help Desk Migration November 14, 2018 Many thanks for your review, Jesse! Wish you all the best! Jason M. CEO, Co-founder Computer Software Used the software for: Less than 6 months ### "Highly recommended" November 15, 2017 5.0 Imported 6 years of support for us. Pros Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced. Cons Timezones are a bit further out from us (PST) but always responsive when we needed. Had a small problem paying for the service via 2Checkout but we worked it out. Review Source Response from Help Desk Migration November 15, 2017 Thank you, Jason! We are very happy to have you as a client! Andrei K. Business Analytics Director, ¿o-founder Used the software for: Less than 6 months ### "Good specialized migration service. Helped me to migrate from Freshdesk to Zendesk." December 6, 2017 4.0 Pretty easy and powerful. Pros Features for mapping data fields are good Step by step approach for managing the migration process is well designed Very responsive support! The team even have made a quick product update to meet my needs in real time! Cons Service seems a bit overpriced Field mapping is a bit confusing User fields import not supported Some fields also were not supported Review Source Response from Help Desk Migration December 7, 2017 Thank you, Andrei, for your feedback! We will do our best to improve user experience. We wish you all the best! Kind regards, Steve Matt R. Product Manager Internet Used the software for: Less than 6 months ### "Pleasantly surprised" March 11, 2020 5.0 Pros I didn't know what to expect from some random thing I found on the Jira marketplace, and I was BLOWN AWAY. The team was incredibly responsive, and the tech was solid. The price was perfectly reasonable to save me time dealing with a one-time migration, and I'd definitely use them again Cons I was perfectly happy with the software, no real cons Review Source Daniel T. Director of Operations Information Technology and Services Used the software for: Less than 6 months ### "It integrates with everything" March 13, 2020 4.0 Pros All process is online, easy, with documentation and support via chat and phone. Support agents are very friendly and effective. The Delta migration service to sync the last records entered during the migration process was very helpful as well. Cons (I don't remember anything relevant here.) Review Source Matthew B. Director of Client Success Computer Software Used the software for: Less than 6 months ### "Simple and painless" February 1, 2019 5.0 I would recommend their services to others! Pros They make help desk migrations extremely simple. Our support engineer was easy to work with and very responsive. Cons I would say the speed was less than I had hoped but in the end, the migration was successful. Review Source Jacqueline C. Senior Manager of Sales/Business Operations Computer Software Used the software for: Less than 6 months ### "Such an easy app" December 14, 2018 5.0 The staff are the stars here. Super helpful, going above and beyond to give you the support you need through the entire process. Pros The mapping was super easy - I was able to test before I purchased - the chat staff are amazing and give awesome support - the developers are agile and are happy to make changes to update the offering Cons The fact that if you have to do an additional migration there is a possibility of duplicates so you need to delete all the prior migration data Review Source Response from Help Desk Migration December 17, 2018 Thank you for your kind words! Regards, Natalia GS Grégoire S. CPO Telecommunications Used the software for: 1-2 years ### "Easy, fast, and reliable." September 13, 2019 5.0 Pros Very good customer support to do a sensitive opération. Cons nothing in particular, everything was clear. Review Source Response from Help Desk Migration September 16, 2019 Thank you, Gregoire! RM Roxana M. Head of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Enjoy a smooth migration!" June 19, 2022 5.0 10/10. We're happy! Pros I loved how easy it was to move everything I had set up in one place. No coding skills required (a plus). Cons All went well, we're happy with the results. Review Source JO Jeffrey O. CIO Financial Services Used the software for: Less than 6 months ### "Desk.com Conversion" April 11, 2019 5.0 Moving 9,000 tickets from Desk.com to Zendesk could be nerve-racking especially since you want to make sure all the various ticket types came over correctly, all the agents got correctly assigned, all the back and forth communications were there, and especially the attachments. When I had questions, support from representative and \[SENSITIVE CONTENT HIDDEN\] was second to none, they indeed were quick to respond and guided me through the entire process. Their customer support was excellent, and they were priced very reasonably. Pros Our mappings were not complicated, and for the most part, I was able to map my custom fields from Desk.com over to Zendesk. It was easy to do, and I could do a sample port as many times as I needed just to ensure everything came over correctly. Cons Nothing comes to mind because I was told upfront of expected behavior. Review Source Response from Help Desk Migration April 12, 2019 It was a pleasure to work with you! RS Ronald S. Project manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Help Desk Migration is exactly what we needed!" March 12, 2020 5.0 We had a great experience using Help Desk Migration - the information we wanted was brought over seamlessly and the entire process was very quick and easy. They truly care about providing excellent support and were very responsive to each of our requests. The cost of the migration was very reasonable, we could not be happier. Pros Help Desk Migration was very intuitive, guiding each step of the process from authorizing each system, mapping fields, and performing a test migration. Their support is top notch and proactively reached out to ensure everything was going smoothly. Cons I can't think of anything bad about the software. I was able to pick up where I left off each time I went back to use the software. Review Source JN Jason N. Manager Computer Software Used the software for: Less than 6 months ### "Migrating Multiple Accounts Into One" January 15, 2019 5.0 Merging multiple accounts into one makes it much easier for our support staff, and in the end the saves from a single account will cover the expense of the migration in the upcoming months Pros The wizard was simple and straightforward to use, support response before and during was prompt Cons Our migration was complicated since we were moving multiple accounts into one and it exceeded the original estimate, but they worked with us to come to agreeable terms Review Source CM Clare M. Director Accounting Used the software for: Less than 6 months ### "Excellent Product and Excellent Customer Service" October 15, 2020 5.0 We dealt with \[SENSITIVE CONTENT HIDDEN\] who responded professionally and speedily to any questions or problems. Excellent product which saved a lot of work. Pros User friendly, fast and allows the ability to test before go-live. Cons We migration Helpscout to Helpscout - it didnt bring across the Original Emails which caused us a few initial problems which we found a workaround for. Review Source RN Robert N. General Manager Consumer Electronics Used the software for: Less than 6 months ### "Help Desk Migration... tremendous support" September 23, 2019 5.0 Outstanding! Truly supportive and knowledgable company. Pros During our migration, we ran into a problem with the help desk we were migrating too. At which time Help Desk Migration took the lead and worked directly would our new provider to resolve the situation. They were proactive in checking in with us making sure they were addressing any question or concerns I had along the way during the process. Great Team! Cons Everthing about Help Desk Migration was spot on... I have no CONS. Reason for choosing Help Desk Migration It was recommended to us by our current help desk provider. Review Source RS Randal S. IT Manager Farming Used the software for: Less than 6 months ### "Great value for migration of help desk data" January 13, 2020 5.0 Great communication through the whole process. Pros Ease of use. They tell you what to do with your target software as well as the source. Cons Some confusion over pre-existing customers/users that I had already built with a sync to GSuite. It was not capable of overlooking that and I had to pay for an hour of customizing to get around it. But the price was fair and it was done quickly. I will give them credit for fixing it fast. Reason for choosing Help Desk Migration Google search and they could do Spiceworks to Jira Service Desk. Review Source AZ Angelica Z. Customer Success Manager Biotechnology Used the software for: Less than 6 months ### "Intercom to Freshdesk Article Migration" April 17, 2019 4.0 Pros Help Desk Migration allowed me to quickly and easily move all of our Intercom articles to Freshdesk. It simply took a few clicks and a few minutes to complete the process. Representative, the Account Manager assisting me, was very responsive and walked me through everything I needed to know. Cons The article migration isn't perfect because the text formatting and image sizes will need to be edited to match how they were set in Intercom. Review Source Response from Help Desk Migration April 18, 2019 Thank you, Angelica! CJ Chris J. IT Infrastructure Team Used the software for: Less than 6 months ### "Migration from Samanage to FreshService. Simple, straight forward and a massive time saver! " March 15, 2018 4.0 Pros The format of the data out of our old Service Desk software was unfriendly and not easy to work with. We had years of data that we needed to keep. Using this service avoided any issues. Help Desk Migration were able to customise our import to ensure that everything was mapped correctly with no loss of data. The support throughout the process was excellent and I'd like to offer him my gratitude for helping us with this project. Cons No major issues. We did had some minor teething problems, but this was dealt with professionally and promptly. Review Source Response from Help Desk Migration March 18, 2018 Dear Chris! Thank you for your testimonial! We wish you and your company all the best! Kind regards, John LR Luke R. Director of Operations Used the software for: Less than 6 months ### "Great communication." June 12, 2017 5.0 Pros The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service. Review Source Response from Help Desk Migration June 13, 2017 Thank you for your kind words, Luke! SN Samuel N. Customer Success Manager Financial Services Used the software for: Less than 6 months ### "Great customer support and time saving" December 13, 2019 5.0 Very positive with a great customer support team. Pros The customer support was excellent and always readily available. The time-saving benefits of using this service were also great. Cons Our company required some customisation, which increased the expense. The migration service took quite some time (over 24hours), but this was understandable given the amount of data that was being migrated. Review Source Response from Help Desk Migration December 18, 2019 Thank you for your feedback, Samuel! EG Elena G. Head of Support Financial Services Used the software for: Less than 6 months ### "Easy migration" September 15, 2020 5.0 Pros The migration was done in a very simple way and for the number of tickets that were migrated, it was fast enough. The Customer Support is awesome. They were very responsive on live chat whenever I need them. Cons The fact that I had to disable some automation on the new ticketing system was not very convenient but this is the way it works. Review Source Response from Help Desk Migration October 13, 2020 Many thanks, Elena, for your kind words! VR Verified Reviewer Federation IT Manager Primary/Secondary Education Used the software for: Less than 6 months ### "Kayako Legacy > Freshservice - straightforward process, happy result" April 18, 2019 4.0 Migrated about 30k tickets from Kayako Legacy to Freshservice. Support was excellent (I felt looked after). End result was pleasing, I got all my data Pros Easy to use. Saved me a lot of time and aggravation. Cons Limited flexibility in migration settings. This didn't make much difference to the end result (which was great), but I would have liked to have more visibility. Review Source Response from Help Desk Migration April 22, 2019 Many thanks for your review! MG Marc G. Director Internet Used the software for: Less than 6 months ### "Super smooth migration" July 17, 2020 5.0 Excellent Pros It worked and the reporting was enough to give me confidence that my records had migrated successfully. Cons I can not say there are any particularly negative aspects - I guess at a push, I'd like even more granular reporting to increase my confidence level that the migration had included all records. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.