# Page 3 | Help Desk Migration Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Help Desk Migration the right Database solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160609/Help-Desk-Migration/reviews --- Help Desk Migration 4.8 (108) [View alternatives](https://www.capterra.com/p/160609/Help-Desk-Migration/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Page 3 - Reviews of Help Desk Migration ## Showing most helpful reviews Showing 51-75 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Tara G. Customer Support Manager Computer Software Used the software for: Less than 6 months ### "Migration from Desk to Freshdesk" August 2, 2019 5.0 Our company was introduced to the Help Desk Migration team for a migration from Desk to Freshdesk. We had a very large database to migrate over: Contacts - 617 519 Organizations - 70 946 Tickets - 760 409 with a minimum of 10 notes in every ticket making a total of 9 Million records to migrate! We had a slight hiccup with the migration however; their technical support team resolved the matter and continued with the migration with no further issues. The team I worked with was fantastic, quick to respond to any questions I had, keeping me up to date and ensuring I knew I could reach out to them with any questions or concerns. Pros Ease of use and the exceptional support. Cons I had no issues with the migration software. Review Source MS Megan S. Director of Operations Entertainment Used the software for: Less than 6 months ### "Great Support" September 4, 2020 5.0 The team (especially \[SENSITIVE CONTENT HIDDEN\]) has been incredibly patient and kind while walking me through each step of the data migration process. Pros The software is easy to use when mapping our fields and migrating our data from Salesforce to Freshdesk. The support team was super helpful in answering my many questions. Cons It took a couple of demo migrations to make sure all of the fields were aligned properly. Review Source LS Lindsay S. VP, Operations & Product Management Marketing and Advertising Used the software for: Less than 6 months ### "Helpful Customer Support" September 10, 2019 4.0 We had a few hiccups during the migration process so it took longer than expected to complete, however, customer support was available over a holiday weekend (in the US) and were very helpful and made sure we had the migration completed in our planned timeline. Pros Mapping the fields from the old helpdesk to the new one was simple. Customer support was very helpful. Cons When issues came up, it wasn't always clear on what to do next. We accidentally processed the purchase to complete the migration twice because it wasn't clear that it was processing and we should wait. Review Source Response from Help Desk Migration September 11, 2019 Many thanks, Lindsay! We will do our best to improve the process in future! BB Brian B. President/COO Food Production Used the software for: Less than 6 months ### "Works as advertised, great and timely support" July 29, 2020 5.0 The support is the key - migration experiences can be harrowing, especially those that are opaque and use API. The live chat support kept us up to date at all times and helped to move through the two errors we had. The migration was completed overnight and we're up and running on our help desk with our customer history and notes. A+ experience. Pros Demo migration was key to proof of concept and setting team's expectations. Great, timely, communicative support. Good value. No brainer for us. Cons The auto migration errored out a couple of times. The engineers were on it within minutes and the migration started again. Review Source Paul D. CEO Fund-Raising Used the software for: Less than 6 months ### "Great service: well crafted and gets the job done." January 24, 2020 5.0 Great experience working with their team. Pros Straight-forward, no-frills and got the job done. Cons I do not have any cons about this product. Well worth it. Review Source TM Tom M. Technology Specialist Computer Software Used the software for: Less than 6 months ### "Saved a ton of time, at a fraction of the cost" December 21, 2019 4.0 Pros It migrated most of the important data we needed, from Intercom to Zendesk, saving us a tremendous amount of time, and the cost was a fraction of what we had been quoted by other similar services. Cons There was a hiccup with making a payment, and a "failure" the first time we tried with migration of our conversations. But they got the issue resolved before our fairly tight "go-live" window was over. Reason for choosing Help Desk Migration Price, customer support, the ability to see a demo of what the migrated data would look like. Review Source CB Chelsea B. Senior Manager - Support Services Human Resources Used the software for: Less than 6 months ### "Amazing Customer Support" August 10, 2020 5.0 Amazing experience - would recommend to anyone needing to migrate ticket data. Pros We used this software to move two of our teams from Freshdesk to Helpscout. The software was super easy to use, and made the process really easy. The support team was incredibly responsive, and helped out all along the way - fast to reply each time I had a question. Cons There were no cons - they made it really easy! Review Source PF Paul F. Director of Support Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic software and epic customer support" August 24, 2020 5.0 This was a perfect experience end to end. Exchanged 10s messages with our account manager and support team to get the perfect setup and when it came to migrating it was flawless. Cannot recommend enough for anyone under taking a migration Pros Very clean layout, easy to use and super competitive pricing Cons n/a - It was an excellent experience end to end Review Source KD Kathy D. Developer Computer Software Used the software for: Less than 6 months ### "Straightforward and to the point" June 29, 2020 5.0 Did exactly what I needed when moving support desks! Pros Once I was ready to actually \*use\* the software, it was very painless to port all my support conversations. Maybe 10 minutes max for a few thousand conversations. Cons If you request a price (b/c they don't display this information on their website) via their support form... they will hound you for days about why you haven't tested the demo out. Reason for choosing Help Desk Migration Was worth the time savings to not write a custom exporter/importer via API. Review Source Response from Help Desk Migration July 8, 2020 many thanks, Kathy! MT Martin T. CEO Telecommunications Used the software for: Less than 6 months ### "We needed to migrate from Zendesk to another Zendesk instance with over 600K elements" July 1, 2020 5.0 Pros The support and the customization work were exceptional. the product is solid and takes the complex migration process to a new simple level. Cons I would love to see more customization options right away. with some sort of interface to drag'n'drop, match and deactivate elements in a very detailed manner. but since the customization work was so great we didn't need it. Reason for choosing Help Desk Migration Reviews, demo & platform, competence of presales answering all questions. Review Source Matt G. Owner Internet Used the software for: Less than 6 months ### "Great - Worth the money!" January 2, 2019 5.0 Brilliant. Pros Fast, efficient, effective, accurate and cost effective. Review Source TL Tom L. System Adminstrator Construction Used the software for: Less than 6 months ### "Wonderful customer service" April 23, 2020 5.0 Wonderful! They are FAST on their support and very easy to work with. Literally zero waiting during their business hours. I worked with 3 representatives, and they were all very knowledgeable. Pros Being able to reference our old Zendesk tickets in Freshservice was a must. This got the job done! The price was far less than what Freshservice wanted to charge. They did a delta import at the end as well. Cons I did not find any cons to their product. Reason for choosing Help Desk Migration It was an app that Freshservice recommended. Review Source LV Laurie V. Customer Experience Manager Consumer Goods Used the software for: Less than 6 months ### "Did Exactly What we Needed" June 11, 2020 5.0 The process was very painless -- we explained what we needed, the team worked with us to provide exactly the service we required, and the migration itself happened with the click of a button. Highly recommended. Pros This was by far the easiest way to move our data from one CRM to another. The team provided fantastic service and even suggested ways for us to lower costs. Cons Payment is made through a third party website, and took longer than usual to process. Review Source Response from Help Desk Migration June 19, 2020 Thank you for your kind words, Laurie! IB Isaac B. CEO slash lead developer Internet Used the software for: Less than 6 months ### "Efficient and effective product, available and empowered support" January 24, 2020 5.0 Pros We moved something like 40k records from Intercom to Help Scout. Seamless setup, and being able to run a sample migration for free went a long way in helping us make our decision. There were a couple hitches in the actual runtime, when we ran the full migration, and their support team was right on hand to tune the backend to suit our specific needs. Hugely grateful. :) Cons Not a thing. Super happy. No complaints. Review Source Response from Help Desk Migration January 28, 2020 Thank you, Isaac! CT Chris T. Director of IT Education Management Used the software for: Less than 6 months ### "Great service and support" September 25, 2019 5.0 We needed to migrate our Helpdesk from one platform to another and without this service it would have been a complete nightmare. The support team were exceedingly responsive if a little over zealous in their communications at time. I would definitely use them again for another migration. Pros We were able to fully test out how the process worked and then easily get the process customised to fit our needs. Cons There really were not any issues around the migration so I don't have anything to say. Review Source VM Vitaly M. Sr System Engineer Financial Services Used the software for: Less than 6 months ### "Migrated from Jira to FreshDesk" November 12, 2020 5.0 Pros Simple to use and migration was quick, all tickets migrated over successfully Cons Some fields didn't map over. They offered custom programming to do it but we found a work around. Review Source Response from Help Desk Migration November 18, 2020 Thanks, Vitaly! ED Esmee D. Owner Wholesale Used the software for: Less than 6 months ### "Powerful" February 4, 2020 5.0 Great experience. Couldn't recommend them enough. We ended up opting for migrating only the customers and organizations and it came through smoothly. I'm glad we had this option and it has saved us A LOT of time and work. Pros Super easy to use. Customer service was great and worked to get me the best solution for my needs Cons Full migration was more expensive than I expected, so we opted out, but we also chose to start with a cleaner slate. Review Source Response from Help Desk Migration February 5, 2020 Thanks, Esmee! HD Hernan D. IT manager Information Technology and Services Used the software for: Less than 6 months ### "Best migration service ." December 3, 2019 5.0 We needed to migrated from Desk.com to Zendesk. I found HDM in the Zendesk suggested apps. Pros This is the best migration service out there. HMD is very service minded, they kept in contact during the entire migration to make sure everything was 100% . Cons I actually didn't found nothing . It is the perfect migration tool , easy to use with stellar support. Reason for choosing Help Desk Migration It had best reviews. Review Source ST Saul T. ICT Project Coordinator Information Services Used the software for: Less than 6 months ### "Easy migration, prompt contact and follow up with clear communication" September 19, 2017 5.0 Migration from our old Helpdesk software to Zendesk. Assistance in mapping fields to ensure everything came across correctly Pros They took care of pretty much everything for us & provided guidance. Our Zendesk has quite a lot of custom pieces in it. HDM was able to provide guidance on the best way to migrate into this. Cons A little more documentation about the best way to have custom fields setup and managed in the migration would speed things up. But we had a complicated setup, so wouldn't be relevant to most users. Review Source Response from Help Desk Migration September 19, 2017 Thank you for your review, Saul! It was a big pleasure to perform migration for your company! NH Nathan H. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Freshdesk to JIRA Service Desk Migration" November 12, 2019 4.0 Support contacted me often, not to be a bother or nag, but to be genuinely helpful. Pros Support was the most helpful of any that I've ever seen. Migration was easy and speedy. Cons Not everything I wanted could be brought over in the migration, or if more could, it would cost an additional fee (although the extra fee + original fee is less than other companies). Reason for choosing Help Desk Migration Cost mainly. Review Source Response from Help Desk Migration November 14, 2019 Many thanks, Nathan! AH Alex H. Partner Used the software for: Less than 6 months ### "100% seamless migration" December 14, 2017 5.0 Pros It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look. The support team is also very friendly and helpful. Cons Not really a con, because I'm very happy with the result and our migration was a bit unique: we were moving between two accounts on the same software so the field mapping required a bit of customization. Pretty sure we're an edge case, and cust support was very helpful with figuring out how to make it happen! Review Source Response from Help Desk Migration December 18, 2017 Hey Alex! Thanks for your valuable feedback! JS Jojo S. Director of Technology Computer Software Used the software for: Less than 6 months ### "Easy to use & outstanding support" March 12, 2020 5.0 The overall experience was good! Made our data migration from Desk to Zendesk a lot easier. Pros Ease of use and outstanding support, they have been very responsive throughout the process. Cons Cost is a little bit high as we were charged per record to be imported Reason for choosing Help Desk Migration I didn't know that there are alternative products that integrates with Zendesk :) Review Source RS Rolf S. Technical Advisor Computer Software Used the software for: Less than 6 months ### "Satisfied customer" November 7, 2019 5.0 Very happy with the service, and their support is really great and helpful and skilled. Pros Customer support, the solution that migrates the data from older system to newer plan is great, but what makes this shine is their excellent support. Cons We did see some few migration issues, but they were minor and could be resolved. Review Source Response from Help Desk Migration November 8, 2019 Thank you, Rolf! MH Marton H. Support Manager Information Technology and Services Used the software for: Less than 6 months ### "Helpdesk migration from Kayako Classic to Zendesk" December 26, 2019 5.0 10/10 Pros Customer service was always there to explain what's happening, from setting up the migration to fixing whatever came up during the actual migration. Cons If i really have to find something, maybe the migration UI could be a bit more informative, but i always received the information i was looking for. Review Source DR Darin R. Vice President Retail Used the software for: Less than 6 months ### "Works as advertised" September 10, 2020 4.0 Pros It was fast and easy, and support was super responsive. Cons I didn't realize that archived (older than 40 days and inactive) records would not be transferred, but this isn't really a problem for us. Seemed expensive but was way faster than manually importing via an API. Review Source Response from Help Desk Migration September 14, 2020 Thank you, Darin, for your review! Similar Products Featured