BookSteam

BookSteam

5 / 5 44 reviews

Who Uses This Software?

small and large businesses


Average Ratings

44 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • BookSteam
  • booksteam.com
  • Founded 2013
  • Canada

About BookSteam

BookSteam is a cloud-based online scheduling service aimed at small and large businesses worldwide. BookSteam offers a wide range of flexible calendar management tools that automate appointment, class and group scheduling. With this solution, your customers can book their sessions online, at any time of the day or night. Be ahead of your competition, promote and grow your business with BookSteam!


BookSteam Features

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Billing & Invoicing
  • Certification Tracking
  • Client Management
  • Commission Management
  • Exercise Library
  • Fitness Plan
  • Nutrition Program
  • Online Store
  • Wellness Plans

BookSteam Reviews Recently Reviewed!

Works perfectly for my needs

Oct 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
Overall I've been very happy that I went with Booksteam.

Cons: Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

Overall: Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

So easy to use!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.

Cons: Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.

Overall: Clients can schedule online with ease.

This scheduling system has been extremely helpful to my business.

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use for the most part but when I run across something that is not completely intuitive the service team is EXTREMELY responsive.

Cons: When I cancel an appointment I would love to give my clients the option to reschedule at this time.

So easy to use

Apr 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been with booksteam for over a year and have been very happy with the service. This software is a must, great value, it improved my barber shop appointment management.

Booksteam is awesome!!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Makes it very easy to keep track of all our employees and their appointments.

Overall: Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!!

Love the customer service!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service always responds quickly, in a friendly manner, and with easy to understand instructions or answers to my questions. They have taken into account my requests along with those of other clients, and have made upgrades to the software to benefit all of us.

The Best Business Tool For Increasing Sales

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use

Cons: Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

Overall: BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

Love Booksteam!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Every time I've reached out with questions, customer service has responded promptly and with easy instructions. They listen to clients and add functionality based on feedback.

Perfect for one person startups

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly.

Great Experience

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use once you are working with it

Cons: It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

Overall: We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

So glad I found this service!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simplicity.

Cons: Have had only minor issues with communications between clients and myself but they were resolved.

Overall: I was looking all over for an online booking system that was easy to use, simple in its appearance and had the ability to accept credit card information for no-show clients. Booksteam has been exactly what I needed! Thank you!

Amazing System!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I absolutely love Booksteam, the support and service you get is second to none. I've referred many people to it. It's easy to use, easy for clients to book, saves time and money and ts a great tool to use to keep track of everything.

Your customers will love booksteam

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :)

Excellent functionality

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A lot of features in this software, loving the way that I can customize my booking link. My customers absolutely love scheduling their appointments online!

Quality product, excellent support

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy of use and functionality

Cons: Not able to white label to put client brand on so creates a disconnect in client booking experience

Overall: An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended.

Recommendations to other buyers: No

excellent!

Dec 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: everything just works and works very well! Guys one request, please make Authorize.net integration !!!!!!!

Booksteam is fantastic

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Really easy to use, flexible and the support team are attentive and take feedback constructively to improve their product.

Cons: Didn't like that you couldn't customize the colour scheme - but this has been recently added as a feature.

Recommendations to other buyers: Give it a go. Booksteam won't let you down. Highly recommended.

5 Star Service

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: BookSteam's appointment scheduling software is easy to use and the customer service is second to none. They respond to my inquiries quickly and resolve problems promptly and efficiently. They also take user feedback and requests into account as they upgrade and add helpful features.

Pros: Customer Service Price

A+++ service from the beginning

Dec 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used this company on and off for about 2 years now and received the best service from them. They're constantly adding new features / updates which makes my experience that much more pleasant. VERY helpful product for my business.

Impressive and user friendly

Dec 22, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I can't say enough good things about booksteam, head and shoulders above the rest! If you want your business to improve and become less stressful (don't we all), you have to try this software.

+++awesome looking design, supports multiple offices, mailchimp and paypal integration, google calendar sync, prepaid packages, loaded with a ton of features and has fast responding support team (what's not to love?).

we love booksteam!

Dec 12, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.

Really a joy to use

Dec 05, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I thought it would take me a week to figure this booking tool out, but it took me about an hour. Now I direct all of my clients to book online, it's a joy that I don't have to answer my phone as much any more!!!

Fantastic Software that just works loaded with features

Dec 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Many features that make booking process easier and faster such as multiple offices, paypal payments, services+classes, google calendar sync. SMS reminders and notifications are fast and reliable which are extremely helpful in minimizing noshows. Entire site is easy to navigate and operate.

Cons: I would like to have my customers to be able to book multiple staff in one room instead of separate schedules.

Recommendations to other buyers: If you're looking for a complete booking package, give booksteam a try and you will not regret it. They don't play tricks with you and you can try them free for a month.

saves me a lot of time at work

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: switched from phone booking to online booking with the help of booksteam and I should of done this years ago! now 90% of my clients book online and I can focus on my work! very cool app

It accomplished what we wanted to do.

Nov 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simply the best scheduling platform out there. Peter was very helpful and patient with my account set-up, awesome!

awesome software in many ways!

Nov 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our studio in Hong Kong has been using booksteam for a while now and we have been satisfied. We tried many other companies before but half of them look very dated (design wise) and other half lack many features, glad we found booksteam! Very nice and friendly support team, anything I ask they reply instant and professional (and I ask a lot of questions ha). Loving it!

one of the best if not the best!

Oct 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use this software everyday and it's been a huge help to our biz. Bookings are easy to make, payments are easy to take, customers love the ease of use, what's not to love. Compare to others, this system is very quick and responsive, I don't have to wait forever (like I did with previous software). Overall A+++

fantastic scheduler

Sep 27, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like booksteam, fantastic software. Easy to schedule my clients while they receive sms reminders. Also love paypal integration, makes my job 10x easier.

simply awesome!

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed scheduling software to support our multiple locations and the ability to take paypal, so we went with booksteam and I'm glad we did. Setup process went smoothly, support has been responsive, a ton of features with sms reminders. I would definitely recommend it to other people.

easy to use booking software

Sep 10, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use booking software which is loaded with a lot of features. booksteam has one of the best mobile interfaces which works well with my iphone 6 and my ipad. keep it up guys!

Fantastic! The most complete software out there

Jul 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't regret going with Booksteam to manage our fitness center. When I'm away on trips around the country I always know what is happening with the business. Trainers and clients love the convenience of booking everything online. We could not imaging running our fitness centre without booksteam software.

Great Simple Software - Easy to Use, Not Very Versatile

May 14, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Easy to use
Offers lots of great features
Works with PayPal
Links with your personal calendar
Support responds quickly

Cons:
No promo codes for discounts
Calendar entries could be more customizable in the way they display information
Doesn't allow clients option to prepay or to pay onsite - must be set up one way or the other

Vendor Response

by BookSteam on November 05, 2015

Hi Monica, thank you for your review and suggestions. Recently, we've added "Pay later" option where clients can now prepay or book and pay later. Hope that helps :)

huge time saver

Apr 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My business is no longer myself, it's grown, and between me and my 7 employees we schedule a ton of appointments and pen and paper just doesn't cut it. To make it even more complicated, we offer various group shops in multiple locations and the only software that has it all is book steam.

It is honestly a huge time saver for us, around 70% of our clients book their services/group shops online and we have a TON of clients. I'm not sure what I would do without you guys! Keep it up!

Loving BookSteam

Apr 15, 2015
4/5
Overall

Comments: We moved to BookSteam a few months ago and must say that we are really impressed. Not only does the product itself fit our needs and is easy to use for both clients and staff, the customer service is outstanding. The support team are prompt in replying and very helpful - even going above and beyond to assist those of us that are not quick so "tech savvy". We made a number of suggestions that would make the program even better and already these have been implemented - WOW!!! Cathy Reeves Plant Essentials Australia

this scheduler rocks!

Feb 09, 2015
5/5
Overall

Comments: Booksteam is an excellent platform for appointment management. We needed unique feature for our company and they added it within a week.

Pros: Powerful software, excellent support

Cons: did not find any cons so far

easy appointment management

Nov 28, 2014
4/5
Overall

Comments: We have been using booksteam for a while and it's the best appointment management software we have used thus far. Being able to get our clients to schedule their appointments online has transformed our business drastically. Here is how it works: Booksteam provides us free business scheduling page, we setup working hours, staff hours and our services. We place a 'booknow' button on our business website for our clients to click. Clients then redirect to the booksteam scheduling page, select our staff, services they wish to book and click confirm, that's it. Clients also receive reminders so they don't forget their appointment time, which is amazing! I also absolutely love how I can sync my calendar with my iPad calendar, whenever I get new appointments in booksteam it automatically shows up in my iPad.

Pros: Easy to setup, lots of features, can sync my calendar, client email and sms reminders, can view statistics for my business, nice layout

Cons: Please add mail chimp integration, that would be really convenient for me.

my clients love it

Nov 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: long story short, I got my Spa setup with booksteam and what a great decision that was. Literally, I went from approximately 15 calls a day (scheduling/rescheduling appointments) to maybe 5. I tell all my clients to book online and they absolutely love it. Best money I've spend

we run groups with booksteam help

Oct 24, 2014
5/5
Overall

Comments: I'm a studio owner and booksteam is basically exactly what our company needed. We run groups every few days, and this platform takes care of all of my client appointment taking. I was skeptical to try it, but now it's a must.

very useful tool

Oct 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It was very simple to set it up for my businesses, when I had questions support answered them very quick. My clients right now can prepay for their appointment, and everything is done automatically.

Exactly what I needed - superb support

Oct 05, 2014
5/5
Overall

Comments: as a fairly new user to Booksteam.com I had a ton of questions, support answered everything in a timely matter with extreme professionalism. The tool itself is making my life much easier.

cool scheduling site

Oct 01, 2014
5/5
Overall

Comments: like it a lot, many useful scheduling features, would recommend it to others

Pros: i like payment processing feature with stripe, saves me a lot of time

Cons: can't think of any con

awesome

Aug 01, 2014
5/5
Overall

Comments: really like your scheduling system, saved me a lot of time and money.

Pros: I can view my schedule from my galaxy s5 or ipad, really convenient when I'm on the go

Very useful tool to manage my studio schedule

Jun 26, 2014
5/5
Overall

Comments: I¿m a photographer and sometimes I get real busy with the shoot, and it used to be huge inconvenience to deal with clients over the email or phone to schedule them in. Now with booksteam, most of my clients schedule their appointments online, and it freed up a lot of my time, so that¿s awesome.

Pros: time saver, everything just works

Cons: can't really find any cons, that says a lot

booksteam solved my big scheduling issue

Jun 06, 2014
5/5
Overall

Comments: It was tough running small business and answering phone calls all the time, I could not concentrate on my work. After getting setup with BookSteam, my phone almost stopped ringing, I'm less irritated, more focused on work. Thanks.

Pros: clients get email notifications and appointment reminders so they don't forget, calendar looks great, can add my other worker as a stuff member

Cons: none so far, hopefully it'll continue like that