# Productboard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Productboard the right Product Roadmap solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160651/productboard/reviews --- Productboard 4.7 (153) [View alternatives](https://www.capterra.com/p/160651/productboard/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Productboard Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews Rachid K Sales executiveBanking, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The workflow management because it helps to minimize risks and eliminating repetitive tasks.“ June 3, 2024 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable. Why???“ October 20, 2023 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “This allowed us to roll out the tool to the entire company without incurring excessive costs.“ October 20, 2023 Alexander M Enterprise Support EngineerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “data.- Votes on product feedback populate as distinct notes Makes the already bad search even harder to use“ June 8, 2023 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “They really nailed it with 95% of the features in Notes, especially for individual feedback.“ October 20, 2023 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “It's funny that productboard owns satismeter but the satismeter integration is also not great.“ October 20, 2023 NM Nitin M Associate Product ManagerComputer Software, 201 - 500 employeesUsed the software for: I used a free trial. “The prioritization feature ensured that I focused on the most important features.“ April 27, 2024 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product".“ October 20, 2023 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rachid K. Sales executive Banking Used the software for: 6-12 months ### "Productboard " June 3, 2024 5.0 With productboard you can make your marketing strategies and minimizing risks and benefiting of time. Pros The workflow management because it helps to minimize risks and eliminating repetitive tasks. Cons The least option I liked about productboard was the collaboration tools. Review Source JB Jacob B. Content manager Telecommunications Used the software for: 1-2 years ### "New on the market but still plenty of room to grow. " August 28, 2022 4.0 Overall the team at Productboard are amazing! They are a joy to work with and their product just looks so good. However, you can’t judge a book by its cover, their is still a lot of room for growth, and until then, there is a bit too much to be desired with Productboard Pros The staff at Productboard is incredible and their product is beautiful. One of the nicest roadmap views you will ever see! Cons Lacking some of the features we are looking for. The team said they would be able to build them out, but we are still waiting, specifically around customer feedback management. The insights are not the easiest way of tracking customer feedback. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Productboard Price and easier to work with their team. Also the athletics of the product. Review Source Nathan B. Product Manager Financial Services Used the software for: Less than 6 months ### "A great roadmapping and insight capture tool" May 11, 2023 3.0 Pros I love the UI of the platform, the app feels modern and straightforward Cons The UX can be a little clunky, very easy to lose a feature and unable to search unless the term is exactly right Review Source KÖ Kaan Ö. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "A simple yet powerful tool for managing and communicating the product roadmap" November 20, 2019 5.0 Productboard did enable us to create a manageable, customer value driven product roadmap that is in alignment with our corporate objectives and product vision. The communication of our product roadmap to different stakeholders is much easier now thanks to the customizable and stunning views. Pros Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver. Cons An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments. It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[OpenProject](https://www.capterra.com/p/152761/OpenProject/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Productboard The simple to use interface despite the underlying complex features and aggregations was the biggest selling point for us. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) We could not maintain our product roadmap in a structured way. The release and objective models of productboard were really useful for managing and presenting the data for us. Review Source SG Seth G. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Helps tell our product story" November 9, 2019 5.0 This is helping us prioritize our features. A little help on our bandwidth and if we have the pipeline full. This helps us have a clean deliverable to stake holders. Very easy portal feature to better engage company and clients. Helping us manage our large client feedback pool from multiple sources. Pros Very visual. It can handle the large influx of customer feedback and help funnel that to the right part of our product. Helps other departments feel involved in the product evolution and road map. Great way to keep people in the loop to what we have cookin. Love the portal aspect. Very powerful feature set there. Can't wait to engage our client based with a full portal of where we are going, where we are, and where we've been. Easy self on boarding. Great sales process. Great overall. Cons Not too many cons yet. I don't anticipate too many. Not sure how fast they crank out new features yet. Alternatives considered [Aha!](https://www.capterra.com/p/144020/Aha/) Reason for choosing Productboard Newer, Fresher, Easier to digest, seems more like our company culture. Growing feature set. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Needed more functionality, funnel customer feedback, and a better way to communicate the road map. Review Source SM Steven M. Product Manager Computer Software Used the software for: 1-2 years ### "Best software for Product Managers!" November 6, 2019 5.0 Problems business solved: -Backlog centralization -Prioritization decisions -Roadmap visibility Pros I receive a lot of different input across many channels. With Product Board, I can use my Chrome extension and send everything there. Once a week a specific time is designated to search across all input and find the most valuable insights. The flexibility is also a great benefit, I highly use custom tags and split different views based on our needs for prioritization decisions, market reach or competitors gap. All our product management is around this tool. Cons Nothing particular, the team keeps adding great features on new releases. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Productboard Product board is more specific to solve our needs. Review Source HM Hayley M. Product Team Lead Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great tool for centralising product information" October 29, 2019 5.0 Pros A place to put all the feedback where it won't get lost and forgotten since it can be linked to specific features and used to inform planning. Cons Nothing major. There are features we'd appreciate in future like objectives on timelines, user story mapping, etc but they're not vital. Alternatives considered [ProductPlan](https://www.capterra.com/p/145894/ProductPlan/)[Craft.io](https://www.capterra.com/p/151111/craft/)[GLIDR](https://www.capterra.com/p/180460/GLIDR/)[airfocus](https://www.capterra.com/p/172674/airfocus/)[Hygger](https://www.capterra.com/p/165707/Atlaz/) Reason for choosing Productboard It scored highest on our criteria and was better looking than our 2nd highest (Aha!). We prioritised for multiple views for different teams/people, visual prioritisation matrix, having Objectives as a standalone thing, feedback library and various integration needs. AirFocus scored as well on roadmap aspects but had no feedback functionality, the cost of standalone feedback tools ruled this out. Review Source PS Pieter S. Product Master E-Learning Used the software for: 6-12 months ### "Invaluable for those who really care about user input" November 4, 2019 5.0 Pros Linking user insights to feature development; Making insights available to developers, designers and others that are working on a feature; Communicating the roadmap with users; Collecting insights from portal as well as other channels in one place." Cons It still lacks multi-language support (any other language than English) and the ability to directly interact with user insights. Switched from [UseResponse](https://www.capterra.com/p/170123/UseResponse/) Because we needed to link insights to product development easily so that anyone working on a new feature could easily find and access user insights. Review Source HP Hartley P. CEO Information Technology and Services Used the software for: 1-2 years ### "Productboard review" October 30, 2019 5.0 We'll be using productboard for as long as our company is in business Pros Ability to create a home for product feedback Ability to organise feedback against the product's hierarchy, which then completely objectifies what to build next -> productboard is the only product that can do this Creating a publicly available portal Cons You can't automatically link your userbase and their orgs, meaning that you have to manually create a new organisation each time you receive feedback from a new company The roadmapping section hasn't been great (no gantt view), however, it's about to be released Switched from [Aha!](https://www.capterra.com/p/144020/Aha/) Aha was crummy, it was complex and convoluted It did not help us make better decisions in any way Review Source GM Gregory M. Product Manager Computer Software Used the software for: 6-12 months ### "Best of breed Software " November 5, 2019 5.0 Pros There is no better way to record your feedback and, more importantly, link your feedback to a feature that a user has asked for. Also: the ability to strategically view all features is amazing. Cons There is no way to record conversations (actual audio) and save it. Some of the filters are slightly confusing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) ProductBoard is made specifically for my problem. No need to panel beat it into what we need. Review Source NA Nicolay A. Product Manager Used the software for: 6-12 months ### "We evaluated a number of products before choosing producboard. One of the best decisions we've made!" July 4, 2017 5.0 Pros I wanted to save this for last, but I'd hate myself if people didn't read it because of my lengthy post. productboard is beautiful, simple and extremely powerful! As our products matured, and our customer base grew, there was never a shortage of customer feedback and ideas on how to improve (or introduce new) features. Our backlog (in Jira) was growing, and processing feedback (categorising, evaluating, prioritising) was becoming a cumbersome (if not impossible) task. It was hard to collate feedback on the same feature and/or trace it back to the customers who requested it. As we were seeking to embrace a Dual-Track Agile approach to how we do product development, we needed a tool that powers our Discovery stage. We found it in productboard. It allows us to easily assign new ideas/feedback to the respective feature. productboard generates a user score based on frequency and importance. You can also map the features to different customer segments, strategic drivers and any other custom fields you need. Map your features to releases and voila, productboard generates a stylish, digestible roadmap. Even better - two clicks on the roadmap view, and you can drill down to the original feedback. No more 'Oh, where did this come from?' Brilliant! Very importantly, productboard works well with your ecosystem. We kept our existing feedback forms (Google Form) and use Zapier to sync them with productboard. We also use the Jira and Slack integrations. They work awesome! Cons At some stage we'd like to drop our Google Form, and start collecting feedback in-app. And while product board already makes it convenient to collect feedback from Intercom conversations, it might make it easier for some customers if they had a simple, embeddable form. Another challenge product board needs to think about is related to closing the feedback loop, i.e. feeding information back to the original requestors. Whether it's via a portal, or an integration with a customer engagement product (like Intercom), that would be a powerful addition. That said, these are currently nice-to-haves for our business. Review Source SH Simon H. Director of Product, Core Experience Computer Hardware Used the software for: 6-12 months ### "The end of feature spreadsheets and a great single source of truth!" October 25, 2019 5.0 Pros The ability to link customer insights directly to the different pains and feature requests. Before Productboard much of the insights we had to go on when designing/developing solutions would be anecdotal evidence from the commercial team or the few interviews we could do with select customers. Now we have the ability to see customers' own words about their requests before we start building, without a huge effort to dig through various conversations in Intercom or our CRM. An easy example was when I recently got a new PM joining my team. I pointed out a few of the requests that we're coming up a lot and asked him to do scoping + initial estimation on what the feature would require. Using the customer insights he could make a detailed description of the problem we needed to solve and how we could go about it. Another benefit is the more quantitative view of the most requested things, however the visualization of this is not great as I'd like to be able to better track and visualize the change in requests over time. Last but not least it's good to help project manage the work of the PM team as we can more easily track the stages that a feature or pain is in and what more scoping we need to do before we involve other stakeholders from the product team. Cons There are some great missing pieces that would hugely improve the product, such as a CRM integrations, an API and a proper Zapier integration (in lack of the first two). Right now Productboard is valuable in itself, but it would extend the value so much further if we could properly link it to our other systems. Review Source VR Verified Reviewer SDR Consumer Services Used the software for: 1-2 years ### "Great software to follow-up on product advancement" April 11, 2022 4.0 Very good experience - it's truly a gem of a software. It helps the product team, team up with other teams in the company. Pros Productboard is an amazing tool. It permits our team to stay in touch with the product team and give feedback. It also also allows us to track down where they are at in terms of development of the product itself. Another thing is that, you can link it to external software like Slack to give direct feedback and "push" things to product board. Product team also have a roadmap of important and not so important things they work on, we can based on that give our point of viw and help them set priorities. Cons This tool isn't essential for all the tools IF the product team doesn't teach others how to use it. Once everyone understand how valuable of a tool it is, it's hard to use something else. Review Source AO Alejandro O. Product Manager Internet Used the software for: 2+ years ### "Great product and market leader for a reason" November 10, 2022 4.0 Pros It's a very easy to use product while still providing very robust functionality Cons There have been some features that we've missed and some integrations that would help a lot with our specific workflow, like with Asana, for example. Alternatives considered [Craft.io](https://www.capterra.com/p/151111/craft/)[Aha!](https://www.capterra.com/p/144020/Aha/) Review Source TG Timoté G. Head of Product & Marketing Computer Software Used the software for: 2+ years ### "Clear and structured way to track product related activities" November 8, 2019 5.0 Clear and structured way to track product related activities Pros \- Very simple to implement - Help to build transparency across the organisation and customers - Very efficient to track product activities Cons \- Miss an integration with Gitlab - Pretty weak on the customer feedback management Alternatives considered [Aha!](https://www.capterra.com/p/144020/Aha/)[ProdPad](https://www.capterra.com/p/137028/ProdPad/) Reason for choosing Productboard Best UX & UI Switched from [ProdPad](https://www.capterra.com/p/137028/ProdPad/) No one in the organisation liked ProdPad. Review Source VR Verified Reviewer CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Good to have for a small product management team " May 9, 2021 5.0 Awesome Pros Views and Project Management are excellent. Right from the onboard to user experience is superb Cons User Research module can be improved. Direct integration of users Alternatives considered [airfocus](https://www.capterra.com/p/172674/airfocus/) Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: Less than 6 months ### "This tool has quickly become integral to our product process." December 5, 2017 5.0 We were able to set up a repeatable, teachable process for centralizing, processing, sharing, and incorporating feedback in order to make valuable evidence based product decisions. Pros The Insights section is the most efficient tool I have found for parsing feedback from all of the sources we have. From in-app feedback, internal feedback, to customer interviews, and field observation notes, we can capture it all in one place and take out actionable insights. We use this to build a case for evidence based product decisions that come from the voice of the customer. Cons We have a lot of data about our sources in SalesForce that we would like to use to help evaluate the feedback. We want to make sure that other attributes like Customer Success Score, NPS, and ARR are taken into account when weighing feature priority. A SalesForce integration would make that part of the app much more valuable. Review Source GB Guy B. Directir of Product Legal Services Used the software for: 2+ years ### "One of my favorite tools" November 7, 2019 5.0 Reallt great Pros helps with roadmapping and input management. Help me organize, explain my priorities, and share internally. They are also an example of how product mgmt should be - from new features, communication of value, ux and more Cons Slightly hard to get started. Might create duplications with Jira and other tool. Great for PMs but not always for the rest of the team Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing Productboard Just better Review Source VR Verified Reviewer Product Manager Hospital & Health Care Used the software for: 1-2 years ### "Great tool to keep PMs organized" May 28, 2019 5.0 Pros \- Sleek UI - Easy to use features and functionalities - Like that features export directly to a roadmap - Portal submission allows internal and external users to easily submit feedback Cons \- There is some redundancy of the way a feature can be "scored" - Wish there were more integrations (with Jira, Phabricator, etc) Review Source BS Benjamin S. VP Product Information Services Used the software for: 1-2 years ### "Best product management platform" November 5, 2019 5.0 Pros It is the best system of record for PM related information and to build a process in. A great way to ensure all stakeholder feedback is captured & organized. Then primary source information can be linked to as many ideas (features, stories etc.) as desired and they can be prioritized very powerfully. Enables stakeholder communication at scale effectively. Let's me do almost everything I want, in the way I want to. Cons It perhaps has too many features and options! The responsibility is on the user to not over-complicate the implementation. It's best for folks who are comfortable with a good degree of information. Review Source John W. Product Manager Broadcast Media Used the software for: Less than 6 months ### "Built for exactly what a product manager needs" December 5, 2017 5.0 \- Organization - Clarity Pros They nailed it out of the part when designing the process that this software facilitates. It helps you fight through the noise and helps you aggregates and sort through feedback in a way that is friendly and very human centered. Productboard is simple and straight forward and has all of the major needs for a product manager: Feedback and note aggregation, prioritization and planning, and customer communication. Cons There are a few UI quirks that they still need to work on, but honestly they nail the general concept so well. With any tool like this, it takes a lot of time to input data to get started, but there is nothing they could do about that. Review Source VR Verified Reviewer Director of Products Construction Used the software for: 6-12 months ### "Makes collaborating with the team and stakeholders much easier! " February 28, 2021 5.0 Pros Very easy to use and a great place to collaborate! Support many different views. Cons The insights portal is a little sub-par and could be made more intuitive. Review Source DA Drew A. Product Operations Manager Automotive Used the software for: 6-12 months ### "Product Roadmapping Made Easy" July 15, 2021 5.0 Overall, our experience has been fantastic. It has changed the way that we discuss and digest our Product Roadmap. Pros It was not until we started utilizing Productboard that we were able to visually see our Product Roadmap come to life. We were previously attempting to see this through JIRA, but prefer the customization of Productboard much more. Cons So far, we have yet to find any major gripes. My only request so far has been the ability to adjust timeframes for Sub-Features. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: Less than 6 months ### "Easy to use! and great for collaboration! " June 15, 2021 5.0 Productboard is an easy solution to give the Sales Team (and a whole organization) visibly into what the product team is working on. A+ solutions. Pros While I am not a project manager, I have used many different solutions similar to Productboard and wow this is easy. Cons No complaints on the product side. I have had some trouble linking Salesforce accounts... but isn't that the issue with everything Salesforce integrates with (Salesforce is just overly complicated). Review Source DW David W. CEO Used the software for: Less than 6 months ### "Fantastic. Been using productboard for about 1 month and am loving it. " May 23, 2018 5.0 Pros Beautifully designed. Easy to get started and learn, yet lot's of depth to the features. So hard to single out things I like the most because almost everything is top notch and a delight. One very useful thing is how it maintains a link between features and the customer input/feedback linked to those features so the team can look back at the genesis of an idea and understand the full context. A superb little touch is a one click export of email addresses for everyone whose input is linked to a feature so you can reach out to them quickly to ask for more input, or let them know that their requested feature is available. Cons There are a couple of tweaks I'd love to make to help with workflow: allow contributors to add/suggest tags and changes to fields like Effort, and allow them to adjust/customize their own views of the feature board. I don't want to make them full-fledged editors, because I don't want them to be able to edit other fields. An alternative would be to grant more granular access control to editors so that you can prevent them from making certain changes; or at least to require the product manager's approval after suggesting changes. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.