# Productboard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Productboard the right Product Roadmap solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160651/productboard/reviews --- Productboard 4.7 (153) [View alternatives](https://www.capterra.com/p/160651/productboard/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Productboard Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews Rachid K Sales executiveBanking, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The workflow management because it helps to minimize risks and eliminating repetitive tasks.“ June 3, 2024 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable. Why???“ October 20, 2023 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “This allowed us to roll out the tool to the entire company without incurring excessive costs.“ October 20, 2023 Alexander M Enterprise Support EngineerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “data.- Votes on product feedback populate as distinct notes Makes the already bad search even harder to use“ June 8, 2023 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “They really nailed it with 95% of the features in Notes, especially for individual feedback.“ October 20, 2023 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “It's funny that productboard owns satismeter but the satismeter integration is also not great.“ October 20, 2023 NM Nitin M Associate Product ManagerComputer Software, 201 - 500 employeesUsed the software for: I used a free trial. “The prioritization feature ensured that I focused on the most important features.“ April 27, 2024 JH Jo H Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product".“ October 20, 2023 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rakesh R. Project Officer Computer Software Used the software for: 6-12 months ### "A great bridge for bright product idea and its launchpad" October 18, 2022 4.0 Productboard allowed me to easily organize, understand, bucket feature requests and feedback the items from customers. As a project lead, I have to understand where the customers are facing difficulties and what additional features they might require. This software is really helpful in gathering insights and trend analyzing. Pros Productboard has a lot of built-in features (Objectives & Drivers) and is super simple to customize. It helps one in planning and prioritizing effectively. UI is very intuitive and clean, l personally feel good that they are always updating to the latest features based on users requests. Cons They are constantly bringing new features to meet the requirements of the users. However, the integration with the Gitlab has been missing is a setback for my project. Also, the upvoting features are little cumbersome to use. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Notion](https://www.capterra.com/p/186596/Notion/) Review Source AK Alex K. Software Engineer Computer Software Used the software for: 1-2 years ### "Great for iterating on customer feedback" August 1, 2022 4.0 Productboard is a great tool for software companies looking to build a process around their customer feedback. Pros Productboard's insights are a great way to process customer feedback and group that feedback into actionable features for our engineering team. The user impact score helps us prioritize this feedback based on needs, and when a feature is complete we can circle back to the insights and see everyone who requested the feature. Cons Sometimes the customization options can be overwhelming. It would be nice to have a templates feature that lets you reuse certain processes & functionality between views. I sometimes think I'm doing something the 'wrong' way because there are so many ways to accomplish it. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Productboard Productboard had the best approach to high-level feature planning, and it has a clear process for managing customer feedback. The Azure Devops integration is a nice bonus. Review Source Nathan B. Product Manager Financial Services Used the software for: Less than 6 months ### "A great roadmapping and insight capture tool" May 11, 2023 3.0 Pros I love the UI of the platform, the app feels modern and straightforward Cons The UX can be a little clunky, very easy to lose a feature and unable to search unless the term is exactly right Review Source MG Marc G. Product Manager Information Technology and Services Used the software for: 6-12 months ### "It's simply a joy to use every single day!" October 24, 2019 5.0 ProductBoard helps our multiple teams stay aligned. We have visibility of what each team is working on and can quickly see where there are overlaps. It helps us keep feedback all in one place and not lost across endless Google Docs/Sheets Pros The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. But the most powerful part of ProductBoard is being able to highlight specific parts of a users feedback and easily attaching it to the relevant feature idea, while still being able to jump to the full feedback if you need more context. On top of that the Portal view for customers is beautiful and we've found that this really encourages users to provide more detailed feedback, instead of some other solutions out there that just relies on voting Cons Not much! There's only a small number of features that would help improve things. Critically the ability to hook up to something like Segment to push more live customer data across. Also being able to have conversations directly to customers would help smooth out those times when you need that extra bit of detail on their insight to truly understand their pain. Alternatives considered [ProdPad](https://www.capterra.com/p/137028/ProdPad/) Reason for choosing Productboard It was more aligned with the way we do things at Veeqo. Review Source JB Jacob B. Content manager Telecommunications Used the software for: 1-2 years ### "New on the market but still plenty of room to grow. " August 28, 2022 4.0 Overall the team at Productboard are amazing! They are a joy to work with and their product just looks so good. However, you can’t judge a book by its cover, their is still a lot of room for growth, and until then, there is a bit too much to be desired with Productboard Pros The staff at Productboard is incredible and their product is beautiful. One of the nicest roadmap views you will ever see! Cons Lacking some of the features we are looking for. The team said they would be able to build them out, but we are still waiting, specifically around customer feedback management. The insights are not the easiest way of tracking customer feedback. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Productboard Price and easier to work with their team. Also the athletics of the product. Review Source KÖ Kaan Ö. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "A simple yet powerful tool for managing and communicating the product roadmap" November 20, 2019 5.0 Productboard did enable us to create a manageable, customer value driven product roadmap that is in alignment with our corporate objectives and product vision. The communication of our product roadmap to different stakeholders is much easier now thanks to the customizable and stunning views. Pros Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver. Cons An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments. It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[OpenProject](https://www.capterra.com/p/152761/OpenProject/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Productboard The simple to use interface despite the underlying complex features and aggregations was the biggest selling point for us. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) We could not maintain our product roadmap in a structured way. The release and objective models of productboard were really useful for managing and presenting the data for us. Review Source SG Seth G. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Helps tell our product story" November 9, 2019 5.0 This is helping us prioritize our features. A little help on our bandwidth and if we have the pipeline full. This helps us have a clean deliverable to stake holders. Very easy portal feature to better engage company and clients. Helping us manage our large client feedback pool from multiple sources. Pros Very visual. It can handle the large influx of customer feedback and help funnel that to the right part of our product. Helps other departments feel involved in the product evolution and road map. Great way to keep people in the loop to what we have cookin. Love the portal aspect. Very powerful feature set there. Can't wait to engage our client based with a full portal of where we are going, where we are, and where we've been. Easy self on boarding. Great sales process. Great overall. Cons Not too many cons yet. I don't anticipate too many. Not sure how fast they crank out new features yet. Alternatives considered [Aha!](https://www.capterra.com/p/144020/Aha/) Reason for choosing Productboard Newer, Fresher, Easier to digest, seems more like our company culture. Growing feature set. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Needed more functionality, funnel customer feedback, and a better way to communicate the road map. Review Source SM Steven M. Product Manager Computer Software Used the software for: 1-2 years ### "Best software for Product Managers!" November 6, 2019 5.0 Problems business solved: -Backlog centralization -Prioritization decisions -Roadmap visibility Pros I receive a lot of different input across many channels. With Product Board, I can use my Chrome extension and send everything there. Once a week a specific time is designated to search across all input and find the most valuable insights. The flexibility is also a great benefit, I highly use custom tags and split different views based on our needs for prioritization decisions, market reach or competitors gap. All our product management is around this tool. Cons Nothing particular, the team keeps adding great features on new releases. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Productboard Product board is more specific to solve our needs. Review Source HM Hayley M. Product Team Lead Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great tool for centralising product information" October 29, 2019 5.0 Pros A place to put all the feedback where it won't get lost and forgotten since it can be linked to specific features and used to inform planning. Cons Nothing major. There are features we'd appreciate in future like objectives on timelines, user story mapping, etc but they're not vital. Alternatives considered [ProductPlan](https://www.capterra.com/p/145894/ProductPlan/)[Craft.io](https://www.capterra.com/p/151111/craft/)[GLIDR](https://www.capterra.com/p/180460/GLIDR/)[airfocus](https://www.capterra.com/p/172674/airfocus/)[Hygger](https://www.capterra.com/p/165707/Atlaz/) Reason for choosing Productboard It scored highest on our criteria and was better looking than our 2nd highest (Aha!). We prioritised for multiple views for different teams/people, visual prioritisation matrix, having Objectives as a standalone thing, feedback library and various integration needs. AirFocus scored as well on roadmap aspects but had no feedback functionality, the cost of standalone feedback tools ruled this out. Review Source PS Pieter S. Product Master E-Learning Used the software for: 6-12 months ### "Invaluable for those who really care about user input" November 4, 2019 5.0 Pros Linking user insights to feature development; Making insights available to developers, designers and others that are working on a feature; Communicating the roadmap with users; Collecting insights from portal as well as other channels in one place." Cons It still lacks multi-language support (any other language than English) and the ability to directly interact with user insights. Switched from [UseResponse](https://www.capterra.com/p/170123/UseResponse/) Because we needed to link insights to product development easily so that anyone working on a new feature could easily find and access user insights. Review Source NA Nicolay A. Product Manager Used the software for: 6-12 months ### "We evaluated a number of products before choosing producboard. One of the best decisions we've made!" July 4, 2017 5.0 Pros I wanted to save this for last, but I'd hate myself if people didn't read it because of my lengthy post. productboard is beautiful, simple and extremely powerful! As our products matured, and our customer base grew, there was never a shortage of customer feedback and ideas on how to improve (or introduce new) features. Our backlog (in Jira) was growing, and processing feedback (categorising, evaluating, prioritising) was becoming a cumbersome (if not impossible) task. It was hard to collate feedback on the same feature and/or trace it back to the customers who requested it. As we were seeking to embrace a Dual-Track Agile approach to how we do product development, we needed a tool that powers our Discovery stage. We found it in productboard. It allows us to easily assign new ideas/feedback to the respective feature. productboard generates a user score based on frequency and importance. You can also map the features to different customer segments, strategic drivers and any other custom fields you need. Map your features to releases and voila, productboard generates a stylish, digestible roadmap. Even better - two clicks on the roadmap view, and you can drill down to the original feedback. No more 'Oh, where did this come from?' Brilliant! Very importantly, productboard works well with your ecosystem. We kept our existing feedback forms (Google Form) and use Zapier to sync them with productboard. We also use the Jira and Slack integrations. They work awesome! Cons At some stage we'd like to drop our Google Form, and start collecting feedback in-app. And while product board already makes it convenient to collect feedback from Intercom conversations, it might make it easier for some customers if they had a simple, embeddable form. Another challenge product board needs to think about is related to closing the feedback loop, i.e. feeding information back to the original requestors. Whether it's via a portal, or an integration with a customer engagement product (like Intercom), that would be a powerful addition. That said, these are currently nice-to-haves for our business. Review Source SH Simon H. Director of Product, Core Experience Computer Hardware Used the software for: 6-12 months ### "The end of feature spreadsheets and a great single source of truth!" October 25, 2019 5.0 Pros The ability to link customer insights directly to the different pains and feature requests. Before Productboard much of the insights we had to go on when designing/developing solutions would be anecdotal evidence from the commercial team or the few interviews we could do with select customers. Now we have the ability to see customers' own words about their requests before we start building, without a huge effort to dig through various conversations in Intercom or our CRM. An easy example was when I recently got a new PM joining my team. I pointed out a few of the requests that we're coming up a lot and asked him to do scoping + initial estimation on what the feature would require. Using the customer insights he could make a detailed description of the problem we needed to solve and how we could go about it. Another benefit is the more quantitative view of the most requested things, however the visualization of this is not great as I'd like to be able to better track and visualize the change in requests over time. Last but not least it's good to help project manage the work of the PM team as we can more easily track the stages that a feature or pain is in and what more scoping we need to do before we involve other stakeholders from the product team. Cons There are some great missing pieces that would hugely improve the product, such as a CRM integrations, an API and a proper Zapier integration (in lack of the first two). Right now Productboard is valuable in itself, but it would extend the value so much further if we could properly link it to our other systems. Review Source VR Verified Reviewer SDR Consumer Services Used the software for: 1-2 years ### "Great software to follow-up on product advancement" April 11, 2022 4.0 Very good experience - it's truly a gem of a software. It helps the product team, team up with other teams in the company. Pros Productboard is an amazing tool. It permits our team to stay in touch with the product team and give feedback. It also also allows us to track down where they are at in terms of development of the product itself. Another thing is that, you can link it to external software like Slack to give direct feedback and "push" things to product board. Product team also have a roadmap of important and not so important things they work on, we can based on that give our point of viw and help them set priorities. Cons This tool isn't essential for all the tools IF the product team doesn't teach others how to use it. Once everyone understand how valuable of a tool it is, it's hard to use something else. Review Source AO Alejandro O. Product Manager Internet Used the software for: 2+ years ### "Great product and market leader for a reason" November 10, 2022 4.0 Pros It's a very easy to use product while still providing very robust functionality Cons There have been some features that we've missed and some integrations that would help a lot with our specific workflow, like with Asana, for example. Alternatives considered [Craft.io](https://www.capterra.com/p/151111/craft/)[Aha!](https://www.capterra.com/p/144020/Aha/) Review Source Ariel C. Senior Product Manager Computer Software Used the software for: 1-2 years ### "A tool for all Product Managers" March 28, 2022 4.0 It is a great tool for product managers, to put everything in one place for the strategy and communication to other areas of the business Pros The inbox for insights, the way to handle all problems and features and then align that to roadmap views to give visibility to the company Cons Lack of flexibility in building the prioritization score Review Source Andrew H. Product Manager Venture Capital & Private Equity Used the software for: 1-2 years ### "Curate your user feedback and manage your backlog" November 4, 2019 5.0 Pros Productboard is an excellent tool to help you make sure your roadmap is driven by real user feedback and value to your customers. Cons Productboard is a fairly young company and is still building out some "no brainer" features, but they also release fantastic updates often! Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[ProductPlan](https://www.capterra.com/p/145894/ProductPlan/)[Aha!](https://www.capterra.com/p/144020/Aha/) Review Source KD Kate D. Product Manager Computer Software Used the software for: 1-2 years ### "A better tool for product discovery and roadmaps" November 24, 2021 4.0 Pros A product management service should be designed, right? Not always but product board does a good job of making it easy for the entire org to capture and share insights. The 'inbox' is where the majority of these get funneled. Insights can have labels associated with them so you can implement all types of filtering and prioritization. The product roadmaps are well-designed and are dynamic to adjust for the necessary audience. Cons Interestingly, I received feedback that the onboarding for non-PMs was a bit challenging. Team members weren't quite sure how to use the tool to provide feedback. The inbox can get quite cluttered and it's best to educate team members on how to submit ideas. Review Source AC Alex C. Head of Engineering Computer Software Used the software for: 2+ years ### "You need to go all in to get value for money" November 22, 2023 4.0 Great product but you need to use all of it or else you risk multiple tools. Pros It is intuitive and a great solution to manage product roadmap,. Cons It is not always easy to see the dependencies and for that reason gets difficult buy in from engineering. Review Source DK Dennis K. Product Manager Computer Software Used the software for: 2+ years ### "Greatest product for discovery" April 8, 2022 5.0 Love it! Didn't see any similar tool yet that focusses that much on proceeding user's feedback. Pros Easy integration into github/ jira etc and easy way to submit insights via email or chrome plugin. Besides, really great way of gathering feedback and not loosing any customer' feedback for certain features. Cons Weak in project management (gantt-charts for managing classic software projects) - but for me this is fine, the tool is for discovery and more for agile projects. Reason for choosing Productboard Focus on user value - not on task management. Review Source HO Henry O. Freelancer Translation and Localization Used the software for: 1-2 years ### "Durability " May 2, 2022 5.0 Pros It is user friendly and very result driven Cons I am still trying to figure it out but, it's cool Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Nearly great?" June 29, 2021 5.0 It was used to manage features and rollout of iOS and web applications. Pros We've used PB on and off for several years. It's promise is great - keeping track of requests, features, and requirements is an incredible need on complex builds, and JIRA is a nightmare for that. But PB only delivers partially on that promise. Cons I want to like this product, but it seems to copy so much from Jira that it becomes a second silo of features and requirements. And we already have Jira for that. The timeline and forecasting tools are weak and inflexible, the UI is sufficiently complex as to be unusable by team members that don't use it daily (making collaboration harder, just like Jira). We eventually churned and returned to spreadsheets, it wasn't as collaborative as hoped, and not as necessary as Jira. Review Source MS Michael S. Senior Director of Product Computer Software Used the software for: 1-2 years ### "Great product to prioritze your roadmap and features leveraging data from customer interactions" October 25, 2019 5.0 It has helped us to prioritize more objectively and get on the same page, and make sure all the feedback we got from customers was being used effectively in our process. Pros Ability to organizing feedback and relate that feedback from a customer and its importance to features. This allows us to trace back feedback and see it in context when prioritizing roadmap. This combined with the other prioritization features have made it the best overall tool I have found for prioritizing roadmap based on multiple factors then ability to prioritize features based on multiple factors Cons Nothing particularly negative, though I could see challenges scaling at a very large organization and there are a number of feature enhancements I would like to improve the value I get from it. Reason for choosing Productboard The best balance of simple to use with flexible and powerful features for prioritization. Unique value tagging feedback to features. Overall meet our needs and price point better than other options Review Source Gus G. Product Manager Computer Software Used the software for: Less than 6 months ### "Helps us organize our feedback and stay aligned" October 25, 2019 5.0 Pros Productboard has been a game changer for both our roadmap and for capturing insights from across the business. I love having the ability to categorize insights, assign them to users/companies, and attach them to features or ideas on the roadmap. Having a dynamic roadmap that I can assign these insights to makes it incredibly easy to recognize areas of opportunity. Cons I would love some form of persona management, and a way to categorize insights and feedback by persona. Review Source LM Lise M. Product Manager Financial Services Used the software for: 1-2 years ### "Great tool to collect feedback and help in prioritization and discovery " October 25, 2019 5.0 It helps me prioritize my development by collecting feedback from the CS team and classifying them into relevant job stories and contact the right user to investigate a specific topic. It is really part of my daily job ! Pros Productboard is friendly and easy to use, and really helps me keep track of the feedback our teams and myself collect from the customer. Thanks to the various integration I can never miss feedbacks: - Salesforce integration helps us keep track of lost deals - Slack integration helps us keep track of feedback shared during a conversation between teammates - Intercom integration send us what is collected via the support And then of course our dear CS and Sales team help us by writing notes after talking to our customers! Cons I can spend a lot of time reviewing the insights and assigning them to the right collection ... but I mean better more customer feedback than not so it's not really a problem Review Source IV Inga V. Product Analyst Broadcast Media Used the software for: 1-2 years ### "Constant feedback and feature management" October 24, 2019 5.0 Pros I'm amazed by productboard UX that is totally covering the needs of PMs. And, eventually, the needs of the users. We can easily track all the insights and convert them to features. Amazing customer service btw. Cons Hm..have nothing bad to say about it. I'm using it around a year now and have never experienced any issue. Review Source Similar Products Featured ## Related categories [Product Management](https://www.capterra.com/product-management-software/)[Project Management](https://www.capterra.com/project-management-software/)[Gantt Chart](https://www.capterra.com/gantt-chart-software/)