# Page 2 | Productboard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Productboard the right Product Roadmap solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160651/productboard/reviews --- Productboard 4.7 (153) [View alternatives](https://www.capterra.com/p/160651/productboard/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Productboard ## Showing most helpful reviews Showing 26-50 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Miles H. Product Analyst Business Supplies and Equipment Used the software for: 2+ years ### "Keeps feedback for my product organized and visible." July 30, 2025 4.0 It let us stop guessing what mattered most. We've now started prioritizing features based on actual user need and some internal input, and all in the same place. Pros Ability to pull feedback from sales, support, and customers all in one spot and tie it directly to feature. It makes prioritization much more aware when we're planning roadmaps. Cons It might be a little heavy if you have a lot of products or overlapping initiatives. The hierarchy configuration is a bit of a learning curve at first. Review Source JH Jo H. Product Manager Information Technology and Services Used the software for: 6-12 months ### "So close to being a great product" October 20, 2023 4.0 I was the person that championed the implementation of productboard and I still really like it. But the lack of concerns for less "important" integrations and automation is making my life more miserable. I would love to continue using productboard but I am not sure if we can Pros 1\. Feedback management: we have found productboard's integration with intercom to be wonderful. They really nailed it with 95% of the features in Notes, especially for individual feedback. 2. love the diasctintion between maker and (free) viewers. This allowed us to roll out the tool to the entire company without incurring excessive costs. 3. We really like the portal feature but we are not using it yet. Cons 1\. Feature hierarchy is a difficult concept to grasp for new comers and gets messy. What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product". You can't change it to a feature of a subfeature. This rendered us with a ginormous "product" with all features listed under one thing. integrations: 2. integration with any development platform that's not jira is completely useless. We use shortcut and we understand it's a small player and it's also fault on their part but the integration is utterly meaningless with the current state. We 3. Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable. Why??? We would love to automate our workflow and centralize all research findings in productboard but these pain points are impossible to overcome. We are thinking about switching to something else just because of this. Honestly, if they just give us the option of another trigger event on zapier like change of status, we would already be so happy. 4. The research insights are only very qualitative focus and possibility for automation is low. It's funny that productboard owns satismeter but the satismeter integration is also not great. We ended up setting up our own satismeter integration through zapier. But, there's also no way for us to easily sort through low/high ratings or filter. Alternatives considered [ProductPlan](https://www.capterra.com/p/145894/ProductPlan/) Reason for choosing Productboard Feedback management, viewer option, and general usability is a bit better Review Source JB Jeff B. Product Strategist Computer Software Used the software for: 1-2 years ### "Fills a major hole in most product development toolbelts" October 24, 2019 5.0 Most product and project management tools focus on 3 views: roadmap of what's ahead, kanban view of what's currently in motion, and backlog of all the things you could possibly do. What's majorly lacking in almost all of these tools is the toolset to effectively prioritize the items that go into each of those views. What you're left with is a giant list of things to do and a lot of supplemental tools (xls files, gannt tools, etc.) to try and do prioritization work. The whole point of product development is to figure out what the highest value things could be getting worked on and when/why, and thus, by focusing on "here's what is being worked on" over "here's what we should be working on and why", many other tools largely miss the mark. ProductBoard's tools are custom built to solve the prioritization problem - you can choose company objectives, track customer segments & customers, score features by value/effort, and then slice & dice these things all sorts of different ways in order to best determine the right work to focus on when. At its core, it feels like software that was designed by and for product managers, which is refreshing when compared to other tools in the space that feel like they were designed for the abstract goal of "getting things done". Pros \* At it's core, it's just a well designed & enjoyable piece of software to use every day. \* Its prioritization toolset allows you to effectively sort/filter/schedule features along all sorts of different dimensions in a way that no other tool I've seen allows for. \* Its "insights" inbox allows you to way more effectively manage the influx of requests/feedback than other tools. Cons \* Though the tool is easy to use, getting started can be tricky because of needing to figure out how best to map your product to the very flexible data model that ProductBoard allows for. \* I wish it had more integrations and/or a public api for syncing engineering tasks - it connects to the big ones (Jira/Pivotal/Trello) really nicely, but many folks use other tools. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Wrike](https://www.capterra.com/p/76113/Wrike/)[Aha!](https://www.capterra.com/p/144020/Aha/) Reason for choosing Productboard There are a slew of tools in the project & product planning space that are fine project management tools (here are lists of tasks by status) but clearly miss the mark when it comes to product management (here are tools to help you plan and prioritize). Switched from [Aha!](https://www.capterra.com/p/144020/Aha/) Aha actually does try and solve a similar problem to ProductBoard (i.e. more focus on planning than on execution), but in my experience, it's both harder / less enjoyable to use and less flexible when it comes to the things that matter to PMs. Review Source KC Kyle C. Product Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best must have Product tool for companies" November 20, 2023 5.0 Overall phenomenal experience and has truly helped me grow as a product manager and helped me focus my time on the important things. Pros Love the roadmapping and the ability to assign releases, and status's and organize your product as you like, extremely flexible and useful tool Cons The way it sometimes integrates with other tools and updates the formatting of text, and the inability to correctly format words when pasting from a microsoft word document into the Productboard Review Source VR Verified Reviewer Enterprise Support Engineer Computer Software Used the software for: Less than 6 months ### "Terrible Search, Terrible UI, Unstructured Data" June 8, 2023 2.0 Migrated from Canny to Productboard. Canny is far and above an easier to use, more pleasant, effective solution for feedback management Pros \- Logging in with SSO integration was easy.- You can use it to capture product feedback, even though there are much better tools out there.- Integrates with Zendesk Cons Where to begin???- 3 different search boxes, no unified search.There's one search for views, one search for notes, and another for topics that notes are about.This makes it slow, and difficult to know what search to use at what time.- Data is unstructuredAs far as I can tell, notes don't seem to have ability to have custom fields. Leads to ton of unstructured and poorly searchable data.- The user interfaceThere's no hierarchy to data. The UI/views are overwhelming, and feel disorganized. It's like the worst email inbox or notes app imaginable for complex feedback + data.- Votes on product feedback populate as distinct notes Makes the already bad search even harder to use Review Source AK Alex K. Software Engineer Computer Software Used the software for: 1-2 years ### "Great for iterating on customer feedback" August 1, 2022 4.0 Productboard is a great tool for software companies looking to build a process around their customer feedback. Pros Productboard's insights are a great way to process customer feedback and group that feedback into actionable features for our engineering team. The user impact score helps us prioritize this feedback based on needs, and when a feature is complete we can circle back to the insights and see everyone who requested the feature. Cons Sometimes the customization options can be overwhelming. It would be nice to have a templates feature that lets you reuse certain processes & functionality between views. I sometimes think I'm doing something the 'wrong' way because there are so many ways to accomplish it. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Productboard Productboard had the best approach to high-level feature planning, and it has a clear process for managing customer feedback. The Azure Devops integration is a nice bonus. Review Source MG Marc G. Product Manager Information Technology and Services Used the software for: 6-12 months ### "It's simply a joy to use every single day!" October 24, 2019 5.0 ProductBoard helps our multiple teams stay aligned. We have visibility of what each team is working on and can quickly see where there are overlaps. It helps us keep feedback all in one place and not lost across endless Google Docs/Sheets Pros The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. But the most powerful part of ProductBoard is being able to highlight specific parts of a users feedback and easily attaching it to the relevant feature idea, while still being able to jump to the full feedback if you need more context. On top of that the Portal view for customers is beautiful and we've found that this really encourages users to provide more detailed feedback, instead of some other solutions out there that just relies on voting Cons Not much! There's only a small number of features that would help improve things. Critically the ability to hook up to something like Segment to push more live customer data across. Also being able to have conversations directly to customers would help smooth out those times when you need that extra bit of detail on their insight to truly understand their pain. Alternatives considered [ProdPad](https://www.capterra.com/p/137028/ProdPad/) Reason for choosing Productboard It was more aligned with the way we do things at Veeqo. Review Source Joshua P. CTO Events Services Used the software for: Less than 6 months ### "Alas! We found our product management solution" October 29, 2019 5.0 Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for \*us\* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights. Pros In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before. Cons Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction. Alternatives considered [ProductPlan](https://www.capterra.com/p/145894/ProductPlan/)[ProdPad](https://www.capterra.com/p/137028/ProdPad/) Reason for choosing Productboard See above. All were good, but productboard wound up fitting our specific needs the best. The quick support during our trial period helped seal the deal. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) After trying many other solutions we resorted back to spreadsheets. Ultimately, it becomes managed chaos in spreadsheets, so we knew we needed something to fit our growing team. We went back to demoing solutions and productboard fit our needs best. Review Source MH Marcin H. Head of Product and Strategy Computer Software Used the software for: 1-2 years ### "Productboard - good "core" for the product management teat" November 3, 2023 4.0 Pros \- ability to gather, tag and process insights from both clients and internal staff - semi automatic prioritization - ability to create public roadmaps for clients without duplicating the inputs for them (however this is tricky, as it requires from you to keep internal notes very clean and "client ready") - well working integration with jira (two way sync) Cons \- To use it properly you must work using objectives, which for some features may be tricky - the features dependencies are limited to "blocks / is blocked", misses quite important one "shall be developed in parallel with" - jira integration is not visible from jira (when I browse jira project I don't know that certain task was linked with productboard) Reason for choosing Productboard Former Product Manager's decision based on his personal experience with different tools, ProductBoard was purchased ~2020. Review Source Eric P. Chief Product Officer Computer Software Used the software for: Less than 6 months ### "Simplest way for sophisticated insight consolidation, prioritization, and roadmap management" October 26, 2019 5.0 We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives. Pros Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake. Cons Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about. Alternatives considered [Aha!](https://www.capterra.com/p/144020/Aha/) Reason for choosing Productboard Aha! was simply just too much software for what we needed. productboard gave us exactly what we needed at our stage, and was more intuitive to pick up and get going. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Well, JIRA isn't really a great tool for roadmap planning and prioritization. So the reality is that we \_needed\_ to do more strategic product planning, and JIRA didn't cut it. Review Source Rakesh R. Project Officer Computer Software Used the software for: 6-12 months ### "A great bridge for bright product idea and its launchpad" October 18, 2022 4.0 Productboard allowed me to easily organize, understand, bucket feature requests and feedback the items from customers. As a project lead, I have to understand where the customers are facing difficulties and what additional features they might require. This software is really helpful in gathering insights and trend analyzing. Pros Productboard has a lot of built-in features (Objectives & Drivers) and is super simple to customize. It helps one in planning and prioritizing effectively. UI is very intuitive and clean, l personally feel good that they are always updating to the latest features based on users requests. Cons They are constantly bringing new features to meet the requirements of the users. However, the integration with the Gitlab has been missing is a setback for my project. Also, the upvoting features are little cumbersome to use. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Notion](https://www.capterra.com/p/186596/Notion/) Review Source Richard S. Head of Product Food & Beverages Used the software for: 1-2 years ### "Lack of Reporting lets this Product Down" October 12, 2020 4.0 I have used Productboard in 2 companies now. The UI is a bit funny, but once you get used to it is intuitive enough. The limitations on reporting make it difficult to recommend. Pros Capturing feedback from external sources, prioritisation against company goals & objectives Cons Unfortunately, there is almost no reporting available. So although I can prioritise against company objectives, it is nearly impossible to report back on how much time and resource is allocated. I don't know how long features take to get released. Or to move from Long-term to short-term etc. I can't therefore set any metrics around speed of development, and can't report back to the board on where resources are being allocated. This makes the product useful for only half of my role. Review Source WM Will M. Managing Partner Computer Software Used the software for: 2+ years ### "Fantastic way to communicate and manage your roadmap" December 18, 2019 4.0 I have worked with productboard at multiple companies, and it's always been received well. People like the feel and organization of it and how much of the process it can help with; parts that just don't get enough attention with other products. Pros The best part about productboard is how teams can vet and plan improvements to their products based on how much those improvements support and achieve a company's objectives. It's so easy to get things in, annotated, and shaped that you actually do it; you don't just say you will eventually. To start, you can use just the parts that are the most important to get up and running, and then you can use more of it as your team begins to integrate productboard into their process. And it's not hard work to get your ideas and backlog in and move forward—it's cathartic. Cons The biggest thing for me is performance. Sometimes some parts of the UI feel a little sluggish when lots of items are displayed and clicks get delayed. It would also be a little nicer to have the Drivers feature available at the lowest level of pricing. Review Source Ewan F. Product Manager Hospitality Used the software for: 6-12 months ### "Saved us from accumulating insights and doing nothing with them" October 24, 2019 5.0 It has helped us move on from the disparate storage of customer insights which we were accumulating but not putting to use. It's now the primarily a tool we use to inform our roadm map and has very strong features to help you align with overall strategy. Pros We can channel Slack messages, support tickets and input from across all our teams to one central location. Cons The reporting is very customisable and you can reach in and grab data quite easily, the only limitation we found is between customer insights and their assigned customer segment, for example, an option to present the priority of feature requests over an entire customer segment isn't readily available. Alternatives considered [ProductPlan](https://www.capterra.com/p/145894/ProductPlan/) Reason for choosing Productboard Our primary goal wasn't to make a Road Map out of a collection of customer insights but commit to maintaining the insights we receive and calling upon the data we can gather when planning development. Productboard did seem to be the slickest for managing insights, processing details and linking to other platforms e.g. Trello, JIRA and Slack Review Source JM Jessy M. IT Manager and Client Success Partner Computer Software Used the software for: 6-12 months ### "This is one of my favorite tool." April 24, 2023 4.0 Pros Productboard makes it simple for teams to review and plan improvements to their products in order to achieve the company's goals. It is simple to enter ideas, notes, and plans into the system, allowing teams to grow and move forward rather than simply thinking about what they should do. To begin, teams may just use the most important features of productboard, gradually incorporating more of it into their workflow. It's not difficult to get ideas and backlogs into productboard, and seeing the development may be gratifying. Cons At times, the quantity of customization choices offered might be daunting. It would be beneficial if there was a feature that allowed you to reuse specific processes and features across views. Because there are so many different ways to achieve everything, I frequently wonder if I'm doing it correctly. Review Source JO Jared O. VP of Engineering Computer Software Used the software for: 1-2 years ### "Great tool, but possibly more than is needed in an early stage startup" September 26, 2022 5.0 Pros The best feature to call out is the flexibility and robust capabilities provided for being able to quantitatively prioritize the features. Cons Of all the features, the least useful so far has been the road mapping capabilities. It's been challenging for us to shape our features and various data elements in a way that easily allows us to generate Roadmaps for our various audiences. Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Productboard More robust and purpose-built software. Review Source VR Verified Reviewer Customer Success Manager Marketing and Advertising Used the software for: 1-2 years ### "Great tool to give feedback about product" April 4, 2022 4.0 The experience using productboard is great. It is one of the easiest way to stay on track and updated in terms of advancement of all works around product. Also great to collect and categorize feedbacks. Pros We are using productboard to collaborate with our product team. It's an amazing tool you can use to give and share feedback. You can integrate it with many other tool like Slack to push things forward. They also use it to share the product map with us. We are able to see in a form of a timeline, what's under key development right now and where it's going. We can see and view priorities together. Cons The integration lists is quite short, though as for us we mainly add it to Slack for the Customer Support team. It comes in super handy to share feedback and have it fall in the right "product" category. Review Source VR Verified Reviewer Seye Civil Engineering Used the software for: Less than 6 months ### "Productboard SM" December 6, 2023 5.0 Pros I see the sharing speed of products as an effective application in terms of reaching the market and a very efficient application in terms of reaching people in real need more quickly. Cons We are having trouble using the application multiple times and not being able to progress this application synchronously with my colleagues. Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: 1-2 years ### "A must-have Product Manager teams" February 25, 2022 5.0 Pros Productboard is a very intuitive tool for our Product Management that allows us to track the features from the insights we gather to the delivery. The shareable roadmap is essential for the communication to other services (R&D, sales, support…) and the UI makes it easy to use and to understand. Cons The integration list has to grow to be able to synchronize the items with external project management softwares like Notion. Also, a better version of the Portal to be able to follow the insights would be appreciated. Review Source Ryan L. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent product for managing large amounts of feedback into a concise roadmap" July 4, 2019 5.0 Pros So easy to record feedback through email, chrome, intercom, slack and many more integrations Easy to use inbox for running through this feedback and matching it up with your roadmap The look and feel of the site is excellent Customer support is quick and very helpful Excellent community including a slack channel with helpful tips, articles etc. Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers Cons I have been a customer for a while now and have had issues sharing the roadmap view with CEO/Investors etc. and it is still not perfect but I can see where improvements are being made to work towards this. Review Source TP Thomas P. Head of Agile PMO Information Technology and Services Used the software for: Less than 6 months ### "Nice tool with questionable subscription policies" August 19, 2022 4.0 The product itself is quite intuitive and clear. For roadmapping and objectivation it is useful, while missing many useful features in the so called "pro" license. The following process of negotiation did not work out for us. Pros First of all productboard does have a clear and intuitive UI. Things are arranged clearly and are easily found once the overall concept is clear. Productboard does give different filterable views on a given set of data on timelines and as a list. It does help with priorization by objectivizing mere words into numbers, also collecting ideas and insights. Cons On the downside of the product is the subscription model. The so called "pro" licence does not include basic things like visible dependencies on the roadmap or using the strongly advertised "objectives" on features. Only two of the four plans are available directly, the rest needs to be negotiated. That negotiation revealed that the "scale model" would multiply the price and the contact itself was so unpleasant that the whole product became stale for our team. Review Source Thomas B. Product lead Automotive Used the software for: Less than 6 months ### "Product roadmap visualized " February 1, 2024 4.0 Very positive and a great way to share with key stakeholders our brainstorming and product roadmap. Pros Integration with other tools has been a great benefit. However, the collaboration, prioritisation and visualization of the product roadmap is the best and most used features. Cons For smaller teams / startups it could be seen as relatively expensive. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/)[Aha!](https://www.capterra.com/p/144020/Aha/) Testing new tools and the bundle of features. Review Source Ariel C. Senior Product Manager Computer Software Used the software for: 1-2 years ### "A tool for all Product Managers" March 28, 2022 4.0 It is a great tool for product managers, to put everything in one place for the strategy and communication to other areas of the business Pros The inbox for insights, the way to handle all problems and features and then align that to roadmap views to give visibility to the company Cons Lack of flexibility in building the prioritization score Review Source Ozan O. Project Manager Computer Software Used the software for: 1-2 years ### "Great product roadmap planner that makes everything visible" July 18, 2019 5.0 Productboard is a very useful tool to make our relationships transparent with our stakeholders both inside and outside the company. Pros The Productboard has a beautiful interface design and is very easy to use. We can easily plan product roadmaps from general to the finest details. Prioritization scores of product features are calculated automatically according to different parameters. Thus, we can clearly see which feature we should develop first. User feedback and tools for collecting new ideas are also outdated and very useful. We can also include our users in our product development processes. Cons Using the Productboard first time it should be confusing to make a setup according to your needs, but when the system understood everything gets clear and runs smoothly. Although it has very different layouts, you may not be able to create a layout for your specific needs. Review Source VR Verified Reviewer Product Manager Legal Services Used the software for: 6-12 months ### "Life saver for product managers everywhere" October 24, 2019 4.0 Pros Product board is an easily-navigable single source of truth for all product ideas along with a single source for all product feedback. Saves so much time and hassle for product managers whilst bringing together all stakeholders from around the business. Cons Can't really think of anything to be honest. Alternatives considered [Craft.io](https://www.capterra.com/p/151111/craft/) Reason for choosing Productboard ProductBoard is flexible so I didn't feel locked into a specific workflow. I could make ProductBoard work for me. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.