TelePayroll

Evolution Payroll

4.5 / 5 54 reviews

Who Uses This Software?

Our target market is 20 to 500 employee companies, but our software can easily handle clients with over 1000 employees.


Average Ratings

54 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TelePayroll
  • try.telepayroll.com/telepayroll-hcm/
  • Founded 1963
  • United States

About Evolution Payroll

TelePayroll provides the same solutions as our larger competitors while keeping the service level and familiarity of a small, family-owned business. Let us handle your payroll and human capital management so you can focus on running your business. Family owned and operated since 1963, TelePayroll provides a range of business services for both small and large companies. Our mission involves building lasting relationships with our clients so we can support them in all stages of business growth.


Evolution Payroll Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Evolution Payroll Reviews Recently Reviewed!


Everyone on your staff is wonderful to work with. They all make my job so much easier.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My payrolls are on phone in. But do that twice a month. The only "software" per say that I use, are when you send secure messages such as Tax reports. Plus all other documents that have sensitive identifying numbers, such as Employee personal information (Name, Address, Social Security numbers) I have had nothing but good a good experience with ever staff member that I have worked with at Telepayroll. From the first conversation we had when we were deciding what company to go with for our payroll needs, through the full setup, and by monthly processing. They make everything as simple as can be every step of the way. I am so glad this is the company my boss and I chose for the job. Plus we truly could not have found a better company, nor a better price.
Love it, love it love it. I believe you will too if you are looking for top notch service and pricing and a great price. A service you or your employees, can use with ease and peace-of-mind. Never once have we had a problem with our Payroll Taxes, being done improperly. Which I can't say about the last company we were with. TelePayroll takes pride in customer service, and it really shows.
There is nothing else that can be said, it is all Pros from me. I have yet to find any Cons, with working with this company or any of their staff.

Overall: I find every thing to be accurate and easy.

Inexpensive option but meant for smaller organizations

Jun 08, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to integrate with biometric timeclocks. Employee self-service portal was highly functional and accessible from any mobile device. Able to create different locations, departments, and titles for reporting purposes. Able to set up multiple pay rates for employees (ex. shift differentials).

Cons: Meant for a smaller organization, so it did not really scale well as our organization grew. Did not have any other HRIS features (such as applicant tracking or onboarding), so we ended up with many disparate systems that resulted in entering each employee into several different systems.

It's great and does the job, but is old...even with new updates Evo is on an old school platform.

May 25, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works 100% of the time. Connection to server is always reliable regardless where I am. Thank you Steve Wainer.

Cons: It's old. Changing an icon at log-in or a feature icon doesn't update the user platform as a whole. Can't copy and paste some things that should be allowable.

Overall: I'd recommend Telepayroll all day long as their service is excellent and they deliver what was promised. The Evolution software does the job, but is old...functionality wise.

I like evolution, I am happy with it

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is simple and easy to navigate and I find myself being able to add extra things like notes to simplify my life alot!

Cons: It looks simple, which can be a negative to some. Some times it appears small on some screens. The printing of a manual check doesn't work with some computers and printers which has been frustrating.

I've used Evolution for the last 3 years. The system is user friendly and great customer service

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: System is very user friendly. Screens are easily manuevable. Systems is HR friendly by tracking necessary data.

Cons: Unable to create own reports based on company needs. There are times which we need a report based on a situation.

Overall: Tracking HR and payroll data that is required to maintain.

System is fairly easy to use and maneuver around. Could always improve the overall interface

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability that my payroll company to just connect to it and make changes or help with anything if I ever have any problems. System is fairly easy to us and you have many different report options.

Cons: It doesn't link up with the payroll companies (telepayroll) timeclock system. You still have to download the payroll file and then import it into evolution.

Evolution is application based instead of being web base so you need to have the software installed to use it.

Software has some improvements it can work on. Can make the format and interface more simplified. Some sections are clunky and unneeded.

Overall: easy to use

Telepayroll is a very user friendly program to use

Jul 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Program is very easy to use. I've been able to work with a couple of customer service people with good results.

Cons: Program does not allow you to build own reports easily from database. It would be nice to be able to manipulate data without having to go to IT.

Overall Seamless Product

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used evolution capital management tool as an end user, and i find it is has a simple interface and a ver y user friendly environment. Vacations can be easily requested, and i love the functionality it has to create internal workflows for HR team to process ( for example, i can request employement work certificate, request income verification forms, etc) I can also manage and approve all my direct reports vacations and schedules which i love.

Cons: I dont like the fact that the interface seems very simple. it could have a few enhancements to make it seem more modern

The program works and is easy to use, but the delay in saving changes could be improved.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is not over complicated, and fairly easy to navigate. The reports are intuitive and easy to customize to suit our needs.

Cons: After importing the time from our time clock we review and make changes to employee checks as necessary. Each change is saved and this save takes a quite a few seconds. Waiting to make the next required change for the next employee is frustrating.

Overall: For less cost we received all the benefits we had with another company and a closer more personalized one on one relationship with Telepayroll.

I really do not do a lot of changes i usually ask my account person for help.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All of the different functions, how some of the functions are easy to use, but others are a little difficult. Otherwise with little employees and only having to do payroll bi-weekly its a good software program

Cons: I don't like it when you have to do a 2nd check for someone or clear a manual check feature before next pay period, its too confusing and i usually have to ask my account person for help

Overall: Pretty much just the basic benefits, i really do not do to much changing i only enter in payroll bi-weekly if i need any help with any features i ask my account person for help

I am very satisfied with Evolution Payroll.

May 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our organization has been using Evolution Payroll (Telepayroll) for more than 3 years. It is easy to use for most routine payroll tasks. I particularly appreciate their customer service. Our account rep has been very responsive when we have special requests or need something explained.

Cons: I miss having a detailed user's manual for assistance with the more complex aspects of the software.

Overall: 1. Ease of payroll processing, 2. The ability to generate reports easily, 3. Ability to search past payroll history

Very thorough yet easy to use.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That it's easy to use for anyone with very basic bookkeeping knowledge yet it gives back the information in a format a CPA could use. I also like the Help tabs and pop-ups. Clear and thorough.

Cons: Depending on the format type of customer statement you want, many times, you have to print each customer statement one at a time-repeating the format you want. Also, the email carrier you can use is limited. Maybe this has been solved on a newer version/update.

Overall: Time and clear reports.

Excellent payroll software. Makes processing payroll simple and easy.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web-based and very intuitive. By looking at the screen and reading the options you can easily figure out where to go and what to do.

Cons: It needs a function for processing termination checks remotely. I have to switch to the classic version to print checks remotely.

We have been using evolution for a few years and love it!

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Evolution is great that we have quite a bit of control over employee information and are able to update employee information quickly. The most desirable aspect of Evolution is the numerous reports that can be generated and are very helpful.

Cons: The only thing that I would say is a con is that you don't have COMPLETE control of each employee but you do have quite a bit of control. Maybe this is for security purposes but I really like the software.

Excellent Customer Service, Easy to Navigate Software, Quick Help with Questions

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to input payroll. Easy to add new employees. Easy to navigate the tabs. Staff is always helpful to help me with any questions that I might have.

Cons: The only negative I have is that I only use the software twice a month so I don't really get the opportunity to really know all that it does....but that is not a limitation on the software. The staff at Telepayroll always returns my calls very quickly and handles any questions or concerns I have promptly and efficiently.

Overall: I use to have to do payroll by myself twice a month. I would have to print out the latest federal and state tax charts and ensure that my employee's payroll was done correctly. It would take a significant part of my day to process. Now that I use Telepayroll I am able to process the payroll more quickly and they handle all the taxes, payments, W-2's, etc. It has been a huge help.

great software and very easy to use

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: reports are easy to find and so helpful. the payroll reports are very detailed and changes can be done so easily.

Cons: I think it needs more HR reports . I would prefer if I had employees application for example. deducting FUTA taxe expense right away rather than accumulating it till the end of the year.
I would like workers comp to be on there as well.

Overall: easy to use! telepayroll team makes it more easy and helpful. thank you for a great experience!

Simple to use and basic features, lacking in advance feautures

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Software is pretty simple to use once you get use to it. IT is partially web based since your submitting the information electronically directly

Cons: The software UI seems pretty dated and similar to a DOS based system versus something that is more web/cloud based. Features are kind of limited and seems like the UI can be redone to make it more appealing visually and easier functions.

Overall: does out payroll

Overall the experience has been great with the help of Kelly Ellis and staff.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that the employee has some control and accountability for updating and accessing their information.

Cons: I least like the fact that an employee can request time off without having adequate time to use and they system will allow it to be processed. It would be helpful if the system prompted in addition to not allowing the employee to request time if there were not enough hours available.

The Customer Service is unsurpassed !!! Love these Folks.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and on the very rare occasion when it isn't, the Customer Service folks are always there to help. I was on a trip out of the country and couldn't process my payroll on time, so they did it all for me...now that's service. Thanks!!

Cons: System doesn't have an IOS version, which would make it possible to do from an iPad or MAC if you are an Apple fan

Evolution is Intuitive on the Payroll Entry Side, Needs More Intuitive Reporting

Jun 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very reliable and easy to enter payroll information. It is also full of checks to insure information is not accidentally changed.

Cons: Reporting is challenging to use without training - could be more intuitive. Generating reports needs to be a drag and drop process that includes preview drag and drops.

Overall: It helps us get our payroll done cost effectively and accurately.

Every 2 weeks I enter hours and everyone gets paid. It is too easy.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It gets the job done - simple & fast. The reporting feature is very nice; what ever information I need is at my fingertips.

Cons: There are more advanced features that I don't know about that might be of benefit to me. Some features are for bigger companies and I will never need.

Overall: The greatest benefit is the support team that is my safety net for any mistakes I might make.

I have always had an overall good experience.

May 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Accuracy and reliability and the amount of information I am able to obtain for other job functions is very helpful.

Cons: The modular components make it a bit user unfriendly. A few reports aren't what I need them to be and there doesn't seems to be much Help within the system navigation.

Overall: My records are pretty accurate and that is a great peace of mind.

The customer service is exemplary.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have found the software is very easy to use. The software flows easily and is simple to use. The software also has many customizable reports.

Cons: The process for doing manual checks is a little cumbersome and the manual checks cannot be printed directly from the software.

Overall: This is a superior product and cost less than our prior payroll provider.

Carrie Morrison is awesome!!

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of operation and speed of input. I can input payroll in two minutes and the funds required report is emailed to me the next day.

Cons: Some reports make it difficult to pinpoint certain information. If I need a certain employees payroll for a particular time frame it can be done it just a little time consuming.

Love this software and the payroll company that set it up for us.

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of navigation and lots of great data quickly available to me when i need it. I can always go back in time if need be.

Cons: Not as user friendly as I would sometimes like if I haven't opened a particular file before. Not really great technical help sections.

Overall: Helps my payroll go smoother and with less mistakes every week.

The people at Evolution are amazingly helpful.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is super flexible, expandable and thorough. The accuracy we have experienced in filing taxes and paying our people with Evolution software has been the best we have ever used.

Cons: It can be pretty complicated to use. Some of the steps to prepare payroll are not as intuitive as I would like them to be.

Great customer service, but the software is difficult

May 25, 2017
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You provide great customer service that I rely on to input or update anything that varies from the current payroll set up.

Cons: This software is not intuitive, and it is not easy to figure out. There was no training, handbook or cheat sheet like ADP and Paychex offers.

Overall: We are able to process our staff semi-monthly payroll easily for both exempt and hourly employees.

I have had a fantastic experience using the Evolution Payroll software.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like the most about this software is that it is user friendly, we have access to any information we may need 24/7. Some of the information we have available is the benefits management, and W-2 preparation. There is also live one on one online training which helps new individuals get familiar with the software and everything it has to offer. In case we have any questions or need help with anything we have our rep from Telepayroll who we can reach out to. My rep is just wonderful! She is always so friendly and willing to help me resolve any issues I may encounter.

Our rep - is the best!

Jun 05, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: somewhat easy - but with Debbie's help - it is great; also the ability to get quick turnarounds is very valuable - with the ease of reports

Cons: Only bad thing is when our rep is not there to assist with the frequent changes in the program - and we are transferred all over the company for help.

Pretty easy to learn. Taught myself

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: User friendly never had a problem reliable not to hard to teach someone how to do it if I am on vacation

Cons: To have taxes taken out you have to pay for the entire payroll before pay day for the net checks and then also have to pay payroll taxes almost a week early

Overall: Cheaper then adp at the time I switched

Great company and reliable.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They always answer the phone when I have a question and answer my question or solve the problem. Every customer service representative knows the system.

Cons: Some of the reports have to be run on a certain date and once that dates has passed the report cannot be run for a previous date.

Our rep - is the best!

Jun 05, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: somewhat easy - but with help - it is great; also the ability to get quick turnarounds is very valuable - with the ease of reports

Cons: Only bad thing is when no one is there to assist with the frequent changes in the program - and we are transferred all over the company for help.

Excellent reports and maneuverability

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and customer service is excellent at our payroll vendor. They are able to provide any reports that we ever need.

Cons: The system could use more reports but can get them on demand via customer service.
Our company does not fully utilize what the software has to offer.

I have become accustomed to using this software. It functions well for my needs.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are different ways of getting to the information. There are specific reports that meet my needs.

Cons: There should be more explicit directions and user interface on the screen where one can add extra columns to the type of pay. For example, it should be stated as part of the interface that one needs to DRAG the required type of pay hours ACROSS to the other side of the screen.

Overall: Good pricing.

The program is super user friendly and easy to navigate

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it's easy to navigate, and easy to train others on how to use the software. Customer service is helpful too.

Cons: I wish I could do my own customizing to menus, reports, etc. without having to contact someone to do it for me.

It's been easy to use but need a little help every once in awhile

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use. I use it twice a month and it makes it a lot easier than having the call in payroll, which is what I used to do.

Cons: Changing information. If the employee has information that needs to be changed, I sometimes don't know how to do it.

Overall: It seems very easy to use.

No issues with processing and having to wait.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use software. I like that I can see how the changes I make will affect the check in real time.

Cons: Adding reports requires help. I wish the reports function was a little more user friendly. Including the export feature.

Evolution is a great tool, but not the most user friendly application.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The access to viewing information instantly and not having to call the payroll service.
The ability to print report for individual employee.

Cons: Printing reports. By the time you select your report and use the parameters, you go in or out and before you know it the system will print a huge report. There is no verification displayed for your selected parameters.

Overall: Access to payroll information, reports and employee information.

It does wat it is supposed to do.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: There is Nothing that I like most,

Cons: I can't create custom reports. Can't save default settings for the company and/or user. Can't backup our company data. Can't resize windows. Poor or no online documentation.

Very user friendly. Simple queries for first timers

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting function and the overall outlay of its queries. I like that I can access lots of information in severa different areas.

Overall: Anytime access. Quick and easy payroll processing.

Always positive

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, I can submit payroll a day before which is good because sometimes we didn't receive timesheets on time.

Overall: I like the easy access with the software and very easy to use.

I love working with Evolution Payroll! Very easy and reliable service.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple and easy to understand and follow step by step. I like that it won't allow me to move on until I have completed the task.

Excellent product with great service!

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very, very functional and user friendly, ie: ease of use. Love the automatic updates. Able to access from multiple locations.

I love the customer support. I often feel I'm their only customer

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: it is easy to use. They offer free training classes to ensure you know how to use it to it's full capacity

Overall: saves time as the company will actually do payroll for me at no additional cost

Telepayroll is a great "personal touch" service

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use and fast, great customer service, when and IF the need arises. Highly recommend Telepayroll with this service.

Overall: Ease of use

I am sure that I have not used all of the features, but I like what I have used.

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once I got it figured out it has been easy, and I am sure that there is a lot more that it will do that I have not used. My use is minimal.

Cons: I haven't found anything I don't like. But, again, I am sure that there is a lot more that it will do that I have not used.

Overall: Easy payroll

This has been an easy transition for our company.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Once you are set up, it's easy! Everything is pretty much there already and you just have to add current payroll info.

Cons: A little confusing at first, but easy once you know your way around. I did print out the manual, which makes a huge difference too.

Awesome

May 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is easy and fast to use. It is simple also. Our personal agent is helpful with a variety of things.

Cons: There have been a few problems along the way but they are quick to fix the issues. Other than that...

We have always been well satisfied by customer service

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The software is easy to use and easy to teach. Since we used it, we have not received any complaint.

Cons: I don't have any negative elements to report toward the software and the company. Except the way the pay stub and check are prepared: not very convenienet.

Overall: Payroll _ timeclock

It's cumbersome to use, not intuitive.

May 25, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The reporting capacity is more robust than other payroll software I've used. The filtering options are good.

Cons: It's not user friendly. I need to be able to delegate some payroll tasks to my team without requiring them to have a PhD in training.

I been happy with your service. When I've had to speak with someone they have very nice and helpful

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how it is very user friendly. You don't have to look at it and look it to understand to do.

Overall: I can make updates and see what is happening with my account when I want to or have the time.

It has been easy to use and fits our needs

Jun 02, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was easy to integrate into our business. We needed something with great customer service also. It has met all these things.

This is not the easiest software to work with. It's not very user friendly.

May 25, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Cons: It's not customized to fit our company's needs. It takes me long to input our payroll. I am not happy with this software.

We have been working with TelePayroll for 4 years and it's been wonderful.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy, helpful, and convenient. Can access without difficulty. The customer service from Telepayroll is excellent. Their response is quick and helpful.

Cons: It only happened once, but one employee's tax status was changed without requesting it. the status was increased so when the employee filed their taxes they had to pay nearly $5000.