--- title: "ReputationStacker Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ReputationStacker the right Reputation Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160682/ReputationStacker/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-06" --- ReputationStacker 4.9 (59) [View alternatives](https://www.capterra.com/p/160682/ReputationStacker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 6th, 2026 # Reviews of ReputationStacker Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews HV Hailey V Marketing CoordinatorAutomotive, 201 - 500 employeesUsed the software for: 6-12 months. “I like how automated everything is for review collection and also for seeing the reviews for all locations in one place and having reports so we can see how we're doing at each location.“ March 1, 2026 TF Tristan F Marketing CoordinatorLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months. “It used to be a little annoying to manually enter our clients into ReputationStacker but then the support people showed me how to use the integrations to do it automatically.“ March 4, 2026 MC Mike C ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Reputationstacker helps us get more Google reviews for all of our locations, which makes it much easier to manage feedback across the board and rank better when people search in Google.“ February 18, 2026 PB Phil B Vice President, MarketingRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I've never experienced errors.“ July 22, 2026 DJ Dani J Digital Media ManagerConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “Adding new locations of our business and getting reviews for them right away is easy and intuitive with ReputationStacker.“ June 10, 2026 NJ Noel J BrokerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I do not think all of the bugs were worked out yet.“ June 12, 2025 AH Amanda H Practice ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “It's an easy enough system that adding more locations and training more staff takes just a moment to do whenever we need to.“ July 17, 2026 MC Michelle C ManagerInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “The non existent phone support. “ November 18, 2020 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas Z. advisory board Banking Used the software for: 1-2 years ### "Reputation Stacker the best in its field" January 10, 2023 5.0 Since I began using Reputation Stacker for my business and it has been such a great experience! The platform is incredibly intuitive, and their customer support has been top-notch. I was able to quickly set up my business profile, manage reviews across multiple platforms, and even customize automated responses for customers. They continuously update their software with new features and innovations that help me stay on top of my online reputation and gives me a much better understanding of what customers are saying about our business. I highly recommend Reputation Stacker to any business looking to stay on top of their online reviews and use the data to improve customer satisfaction and loyalty. Pros 1\. Reputation Monitoring: Reputation Stacker automatically monitors the brand’s reputation across the web and social media, responding to customer reviews and comments helping you stay on top of your reputation2. Messaging Platform: Reputation Stacker offers a two-way communication platform for engaging customers and responding to their inquiries with ease.3. Campaigns: Reputation Stacker allows businesses to create customer loyalty campaigns to reward regular customers or encourage new customers to engage with the brand.4. Analytics: Reputation Stacker provides customer insights that help businesses understand the perception of their brand by offering detailed customer analytics.5. Automation: A range of automated processes help businesses save time and provide better customer service while engaging with customers at scale. Cons I cannot think of anything that is missing Alternatives considered [Moz Local](https://www.capterra.com/p/116352/Moz-Pro/) Reason for choosing ReputationStacker Features and customer support Review Source Response from ReputationStacker November 9, 2023 This is so great to hear, Thomas! PS - A new batch of features to help you get even more reviews is launching very soon... PB Phil B. Vice President, Marketing Restaurants Used the software for: 1-2 years ### "We're very happy with ReputationStacker compared to similar systems for enterprise reputation management" July 22, 2026 5.0 We tried some of the bigger legacy reputation management software at a few of our locations but the pricing and unused features didn't make sense so we switched to ReputationStacker and rolled it out company-wide. Everyone has been very happy with it - marketing likes the reviews and improved search rankings, operations likes the data and location comparison, managers like the auto-review replies and follow-up functions. Overall we are very satisfied with ReputationStacker. Pros I really appreciate the review request and response automations. It makes getting reviews for our business locations very easy. The location reports are also good for seeing if anything is an issue at any of our locations. Cons There is nothing to I can think of that is problematic or not good about it. I've never experienced errors. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing ReputationStacker We chose ReputationStacker because it has better pricing and satisfied our requirements. Review Source Response from ReputationStacker August 4, 2026 We're really proud of reports, so it's wonderful to hear that they're helping you so much, Phil! DS Damon S. Business Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent reputation management software" September 4, 2026 5.0 We use to use another platform for reviews that had all kinds of other bells and whistles that we didn't use and the platform itself was complicated and had a steep learning curve. One of our managers suggested we try ReputationStacker because she used it at her last job and said that it's really good for online reputation management but also that it's easy to learn. She wasn't wrong. I'd say that you don't really have to "learn" anything to use it - it's all about setting it up at the beginning so it runs all automatically, and the support people were more than helpful when we were setting it up or anytime we've had any questions after that. Pros What I like the most about ReputationStacker is how effective it is at online reputation management, especially considering that it's pretty much hands off and runs itself. We have it connected to our CRM so that when a customer moves to a certain status then they get added to ReputationStacker and it gets them to write a review. Then it responds to the review. Then it analyzes the review and flags it if the customer needs human follow up. And it auto-shares our reviews on FB & IG. And the reviews it gets push us higher in Google and AI recommendations. Cons There is nothing that I don't like or don't find reliable with ReputationStacker. It always performs as I would expect. Review Source Response from ReputationStacker September 10, 2026 We love to hear when ReputationStacker is recommended by a new team member who used it at a previous job - that trust means everything to us. Thanks for your review, Damon! VM Valerie M. Manager Cosmetics Used the software for: Less than 6 months ### "Not sure worth the value" September 10, 2019 3.0 Did not think it was that easy to use or understand. I decided to drop it. Pros Texting and email offered. Cons Requires a lot of work because it is not integrated into my own Customer management system. Decided to drop the software. Also, in Canada they charge this software in American dollars which I did not know so my bill was 25% bigger than expected. Review Source Response from ReputationStacker November 9, 2023 Thank you for the feedback, Valerie. We're introducing integrations in the next month, which will make getting more reviews completely hands-off for you. Hope you'll give us another try! AH Amanda H. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "ReputationStacker is the best online reputation management software I've used" July 17, 2026 5.0 ReputationStacker is the best online reputation management software I've used, and I've used a few others before including BirdEye and Podium. ReputationStacker has all of the features without the long contracts and high fees. I also like the dashboard better for managing multiple business locations. It's a better layout and saves me time. Pros I appreciated the free trial to make sure that we liked it before we committed. The ReputationStacker support team was very attentive to make sure we were set up correctly and comfortable using the system. It's an easy enough system that adding more locations and training more staff takes just a moment to do whenever we need to. Cons It's not often that I don't find something to complain about with a software system, but I have no complaints with this one at all. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing ReputationStacker It has a lot better price and no long term contract and does the same things. Review Source Response from ReputationStacker August 4, 2026 The fact that you chose ReputationStacker over the big legacy platforms like Birdeye and Podium is excellent, Amanda. The fact that you've stuck with us is even better :) AN Amanda N. Marketing Manager Legal Services Used the software for: 1-2 years ### "We use ReputationStacker to get reviews and help improve the client experience at all of our offices" March 29, 2026 5.0 We use ReputationStacker to get reviews for our different offices and see how they are comparing to each other not just in review ratings and volume but also in client experience. This helps us keep a very high bar and offer exceptional service, which really helps with word of mouth and getting new clients. Pros I like how it helps us to get more reviews, but to me the real value is in how it gives us real time insights to improve our client experience. Cons Nothing. There's nothing I don't like about it. If you have a question, their support team is right there to help you, and I've never had any issues. Alternatives considered [SOCi](https://www.capterra.com/p/173850/SOCi/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing ReputationStacker ReputationStacker is focused on reviews and feedback and improving the customer experience. The other software we looked at had too many features that our CRM already has included. Review Source Response from ReputationStacker April 6, 2026 Thanks, Amanda! We're hearing more and more that users like you are getting tremendous value out of the new insights reports for improving your client experience. This is great to hear! HW Hannah W. Marketing Director Consumer Services Used the software for: 2+ years ### "We use ReputationStacker for Google reviews for our locations" March 17, 2026 5.0 We started using ReputationStacker a few years back when we realized that the review game was switching over almost entirely to Google. You can use ReputationStacker to get Google reviews (or Facebook or Angi or whatever other reviews you want) and then you can also respond to Google reviews in ReputationStacker. So we can do it all in one platform, which I like a lot especially as we continue to grow and add more locations. Pros I like how it automatically gets Google reviews for our locations. It's so easy to use. We connected it to our job management platform so it runs by itself and sends out review request every time our technicians finish a job. Cons I like everything about it. It's easy to use and it doesn't cost a lot for how valuable it is for us. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing ReputationStacker We chose ReputationStacker because Birdeye costs a lot more, has long contracts, and is a way bigger system that has a lot of features we don't need. Review Source Response from ReputationStacker March 23, 2026 Thank you for taking the time to review us, Hannah! We love to hear how much value ReputationStacker is providing for your business. BH Brenden H. Sales and Marketing Consumer Services Used the software for: 1-2 years ### "Intuitive reputation management softare" August 11, 2026 5.0 For our business reputation management comes down to consistently getting a lot of reviews and responding to them and making sure that our customers are happy. ReputationStacker does all of that without taking much time to manage. It is very well designed. Pros ReputationStacker is the best reputation management system. It is automated and intuitive and it is easy to use so we use it. Cons There's nothing I would choose to change in the system. I wish we started using ReputationStacker sooner. Review Source Response from ReputationStacker August 20, 2026 Ah - this is so good to hear, Brenden! We put a lot of love into the design of ReputationStacker :) CM Chris M. Owner Operator Construction Used the software for: 1-2 years ### "A good system for getting customer reviews" August 10, 2026 5.0 It sends the surveys out by email and text message and we get customer feedback and our customers click through to write reviews. It works a lot better than asking customers to write a review or having them scan a QR code. Pros Our locations all rank better on Google because of the customer reviews we get from using ReputationStacker. Cons I guess it would be nice if it were free :) Other than that I can't think of something that's not good about it. Review Source Response from ReputationStacker August 20, 2026 It's wonderful to hear that ReputationStacker is getting you such excellent results at all of your locations, Chris! JB Jason B. Attorney Legal Services Used the software for: 6-12 months ### "Great system for keeping us ranking high in Google and taking care of reputation management" September 17, 2026 5.0 It keeps our reviews up, keeps us ranking high in Google. Overall it's been a very good experience and takes care of everything we need for reviews and reputation management. Pros It takes a load off our team because it's all automated. Review requests, review monitoring, review replies - everything is automated and it's all a really good package. Cons Nothing. It's a great product with great support from the support team. I'm very happy with ReputationStacker. Review Source Response from ReputationStacker October 2, 2026 The time savings you get from ReputationStacker is a huge hidden value, Jason - thanks for pointing it out! HV Hailey V. Marketing Coordinator Automotive Used the software for: 6-12 months ### "ReputationStacker is great for managing reviews for all locations" March 1, 2026 5.0 I've had a very positive experience with ReputationStacker. I like how automated everything is for review collection and also for seeing the reviews for all locations in one place and having reports so we can see how we're doing at each location. Pros I like how it automatically gets reviews from our customers. We don't have to ask for reviews anymore and it alerts us when customers leave bad feedback so we can follow up with them. I like out easy it makes it to respond to our customers too. Cons I was confused on how to add additional locations of our business to the dashboard but their support team showed me how to do it and then ended up doing it for me! Review Source Response from ReputationStacker March 12, 2026 ReputationStacker's multi-location reporting is somewhat of a secret weapon for our users with a lot of stores in different markets, Hailey. And it's fantastic to hear that you're using review monitoring and customer feedback collection to close the loop and improve your customers' experiences! MS Matthew S. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great and Easy to Use" October 4, 2019 5.0 Overall Reputation stacker has been a good service and customer service has always been prompt. Only issue is when I do need assistance finding the info for emailing or calling support is not easily found. Usually, have to go to the main website where they have a contact us for sales dept and begin communications through there. Pros Easy to use and fair price for the service. I always recommend this to my friends. Cons Doesn't include all of the sites we're reviewed on in the log or widgets. Review Source Response from ReputationStacker November 9, 2023 Hey Matthew - you can always email us at support@reputationstacker.com and we'll get right back to you! It's great to hear that the system is working so well for you, and we REALLY appreciate the recommendation :) KS Kelsey S. Rentals Accounting Used the software for: 1-2 years ### "Awesome Customer Serivce" August 20, 2024 5.0 Five Stars. Fast and friendly customer service, super awesome to work with. Pros Fast and friendly customer service, super awesome to work with. Cons I have nothing bad to say about Reputation Stacker Review Source Response from ReputationStacker August 27, 2024 Thank you, Kelsey! We always try our best, and we love to hear feedback like this :) MC Michelle C. Manager Internet Used the software for: Less than 6 months ### "Great customer service!" November 18, 2020 5.0 We definitely got quite a few five star reviews that we would have never gotten without ReputationStacker and hope to learn the program better to make it more advantageous to us. Pros The setup is fairly easy, even if you aren't a techie. In a short time we have gotten quite a few five star reviews that we would have never gotten without ReputationStacker! We love the fact that the reviews that are unfavorable don't get published publicly. It's nice to have an opportunity to work it out with the customer before it gets ugly. Cons The non existent phone support. I am not good at trying to explain what I don't understand in writing. I also don't like that customers feel like all they have to do it click the first five stars and then they are done. I have many unpublished reviews. Review Source Response from ReputationStacker November 9, 2023 Thank you for your honest feedback, Michelle, and it's great to hear that ReputationStacker is helping you get more reviews. It's also nice to hear that you've had a great experience with our customer support team! Re: phone support: We actually had this for a while a few years back, but a lot of the questions people have are "Where is XYZ in the system?" or "How do I do this specific thing?" We found that email is a lot more efficient for this type of support as we can easily include screen shots and gifs or videos to show you exactly what to do. We're also here 7-days a week to help :) Again, thank you for taking the time to write this review. We sincerely appreciate it! TC Tony C. COO Real Estate Used the software for: Less than 6 months ### "We have had good success" September 16, 2019 5.0 It's been pretty great from day 1. I find it a bit off that customer service is done all through email though. Pros It's really easy to implement and has great functionality. Cons I actually can't think of anything that I don't like about the software itself Review Source Response from ReputationStacker November 9, 2023 Thank you for your feedback, Tony. Yes, we do all of our customer support via email. We've actually tried phone support in the past, and we've found that a lot of our customer support requests were for people who needed help locating where something is in the system or how to perform a specific action, so email lends itself to that a little better than phone since we can include photos/gifs/videos. Also, we're here 7 days a week to help and tend to respond within a few minutes usually. Anyway, we're really glad to hear that the system is working so well for you! JG John G. CEO Hospitality Used the software for: 6-12 months ### "Awesome Prudect" September 16, 2019 5.0 Its been great. It took our google stars up 5 spots already and climbing daily. Pros It brings in 5 star reviews on the regular basis Cons Have not found any issues with the software. Reason for choosing ReputationStacker Great Google Reviews. Review Source Response from ReputationStacker November 9, 2023 Awesome to hear, John! KR Kim R. Account Manager Internet Used the software for: Less than 6 months ### "Great review software" September 16, 2019 5.0 Pros I like that it is very easy to use and sends reminders to customers every couple of days. I also like that there are multiple sites they can choose from. Cons I wish there was an easy way to have it send different template emails to customers, without having to sign up for a different location. Review Source Response from ReputationStacker November 9, 2023 Thank you for your feedback, Kim! PS - We'll be releasing some new features very soon that may give you what you're looking for :) GL Glen L. Project consultant Construction Used the software for: Less than 6 months ### "Works Great" March 15, 2023 5.0 We are trying to build up more google reviews Pros Everthing works as promised.Is this long enouth now?? Cons No concerns yet, nothing we dislike at this time. Review Source Response from ReputationStacker November 9, 2023 We say... yes, it's long enough! Looks like Capterra wanted you to write a little more, Glen, but we're just happy you gave us 5-stars across the board :) DO Dale O. Attorney Law Practice Used the software for: Less than 6 months ### "I appreciate Reputation Stacker!" July 23, 2021 5.0 Great! Pros I am not a computer person and I can use this software! Cons Sometimes I get lost trying to add a customer's name and email.. I cannot always find the place I need to go. Review Source Response from ReputationStacker November 9, 2023 Thank you for the feedback, Dale! Our new interface is launching in the next month. We think you'll find it much more intuitive than the current one :) NS Nathan S. President Construction Used the software for: Less than 6 months ### "Feedback" September 26, 2019 5.0 Pros It allows us to filter out any unhappy customer reviews that would otherwise go directly to the web. We are able to address any issues to correct the situation before creating an unhappy customer. Cons Not a great response from customer that we send request to. Review Source Response from ReputationStacker November 9, 2023 Thank you for your feedback, Nathan. You may want to try telling your client that you'll be sending them a feedback survey when you last see them in person (before the system sends the survey). This way they're "primed" and more likely to take action when they receive it. We typically see this little step have a big impact on overall response rates. DJ Dani J. Digital Media Manager Consumer Services Used the software for: 1-2 years ### "ReputationStacker is the ideal reputation management system for rapidly expanding businesses opening multiple locations" June 10, 2026 5.0 In the past five weeks we opened three new locations of our business and they are all already ranking in the top 5 in the Google local pack in each of their markets. That's crazy if you think about it, but it's true! We get more reviews than any of our competitors, and the reporting is also really good. I can see how each location is performing against other locations for review, Net Promoter Score, and the new customer sentiment reporting is very cool. As we open more locations, ReputationStacker is helping us keep the same high level of customer experience that our original stores have. Pros Adding new locations of our business and getting reviews for them right away is easy and intuitive with ReputationStacker. We start using it on day 1 when we open a new store. ReputationStacker gives us a big advantage over the competition when our new locations can start getting reviews right away. Cons There is not any part of ReputationStacker that I do not like. Everything is well designed and it always works. Review Source Response from ReputationStacker June 11, 2026 We're proud to be part of your growth journey, Dani! DS Daniel S. Brand Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy setup and the perfect reputation management platform for expanding businesses" March 13, 2026 5.0 We are a chain of gyms/fitness centers in the Chicago area that is rapidly expanding to other territories. When we were just a few locations we could handle reviews and reputation management on a per-location basis. Once we hit more than 10 locations we needed a system to manage it. I am really impressed with how ReputationStacker gets new reviews and pulls all of our reviews into the dashboard so we can respond to them and follow up with our clients. A big added bonus that I didn't expect is how it also collects client feedback in addition to getting new reviews, and then it applies sentiment analysis so we can objectively compare locations to each other and use it to improve the client experience incrementally. Pros What I like best about ReputationStacker is how it works on its own and how easy it was to get going with it. Less than 10 minutes to set up. The setup wizard was key. It made setup so intuitive and easy. We had everything set up for our first location in less than five minutes, and adding our additional locations and integrating it with our CRM took even less time. After that the reviews come in like clockwork. We use it every day to make sure we're constantly getting new reviews and keeping our clients happy. Cons I like everything about it. Can't imagine doing our reputation management any other way. There are no negatives. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing ReputationStacker ReputationStacker is focused on reviews and customer feedback and using that to get more clients, rank better, and improve your business. The other options we looked at have too many features that we already pay for with other systems. They also cost a lot more and try to lock you into a long contract. Review Source Response from ReputationStacker March 16, 2026 Glad the setup wizard was helpful, Daniel! We're always making tweaks to improve onboarding and help you get more reviews faster. Thanks for taking the time to write a review :) CS Courtney S. Paid Media Specialist Consumer Services Used the software for: 2+ years ### "ReputationStacker for Easy Review Collection and Follow-Up at Our Medspa Locations" June 24, 2026 5.0 I work for a chain of medspas. We use ReputationStacker to get our patients to leave reviews. It is extremely effective for gathering patient reviews and customer feedback. Additionally, we use it to follow up with patients who haven't had the best experiences. We can assign team members to follow up using the follow up feature, and they can mark whether or not they followed up and what happened. Pros It assists us in getting patients to write reviews for each of our medspa locations and it also helps us in following up with patients who didn't have a perfect experience to resolve any issues they may have. Cons A direct Integration with our EHR would be nice. Other than that everything has been good and they are very helpful. Review Source Response from ReputationStacker July 1, 2026 Love that you're using the follow-up feature to close the loop with your patients, Courtney! We'll reach out to you re: your EHR - depending on their API we may be able to build a direct integration :) MC Mike C. Manager Construction Used the software for: 1-2 years ### "Reputationstacker crushes it for Google reviews for all of our locations" February 18, 2026 5.0 We are in a highly competitive business (plumbing, heating, and cooling) in a crowded market. So we need a lot of reviews coming in all the time in order to rank in Google local and to make our business the obvious choice over our competitors. Reputationstacker handles this for all of our locations. It keeps the Google reviews coming in every day. We easily get 5 or 6 times the amount of reviews we used to get before using Reputationstacker. Our client management system has a review request feature to it, but we stopped using it because it didn't perform nearly as well as Reputationstacker does because it doesn't follow up with our clients automatically and make it as easy for them to write a review as Reputationstacker does. So I am very happy with Reputationstacker. Pros Reputationstacker helps us get more Google reviews for all of our locations, which makes it much easier to manage feedback across the board and rank better when people search in Google. Cons Nothing much to add. It does a good job for what we need it to do, and it meets our needs and then some. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing ReputationStacker Birdeye was too expensive for offering the same services as Reputationstacker, and we already use Keap for the other stuff that Birdeye does. Review Source Response from ReputationStacker February 27, 2026 We updated the UI recently to help larger multi-location businesses with their online reputation management. It's great to hear that you're benefiting from this update! Keep your eye out for a few more features we'll be launching over the next couple of months specifically designed for multi-location review and reputation management! MG Maria G. Director of Marketing Consumer Services Used the software for: 1-2 years ### "Easy to use system to get Google reviews, boost local search rankings, manage reputation for business locations" August 4, 2026 5.0 ReputationStacker helps increase our business's presence and rank on sites like Google, which helps attract new customers. It is very easy for my staff to use and it is extremely effective in helping us obtain more Google reviews. The customer feedback tool and experience analysis are also nice. I would gladly choose this product again. Pros I love how ReputationStacker automates the time-consuming process of following up with clients to get them to write reviews. It is extremely helpful for people who wear a lot of hats. Setting up the system was also very quick. Cons I needed some help from their support team to add all of my review site links. I couldn't figure out the URLs. Review Source Response from ReputationStacker August 11, 2026 Finding the right review site links can be tricky, Maria - glad our team was able to help you! Similar Products Featured