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We provide cost-effective business communication solutions for small businesses with just a few employees, up to full-scale corporate entities who have millions of minutes usage or hundreds of agents.

Product Details

eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs.

Contact Details

eTollFree

https://www.etollfree.net/

Founded in 2010

Located in United States

Starting Price

  • $99.00/month
  • eTollfree offers unlimited agents and extensions for just $99/month!

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

eTollFree Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

eTollFree Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 27 of 27 reviews

Showing Most Helpful

Showing 27 of 27 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Laura J.
Owner
Retail, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 28, 2018

“Great Deal”

OverallLove how easy the set-up was. The price for what you get is really good too
ProsCan help you business to seem larger than it is
ConsIt seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call

Vendor Response

By eTollFree on October 4, 2018
Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.
Reviewer Source 
Source: Capterra
September 28, 2018
Howard S.
Owner/Manager
Telecommunications, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 30, 2017

“Great interface and easy to use”

OverallIt is very easy to use compared to some that I've used in the past.
ProsI like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.
ConsThe thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.

Vendor Response

By eTollFree on May 30, 2017
Thank you Howard
Source: Capterra
May 30, 2017
Clinton K.
CEO
Human Resources, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 5, 2018

“CEO”

OverallIt has done everything it was suppose to do.
ProsSystem works very well. I like the flexibility the program offers and the email notices when messages are left.
ConsDifficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.

Vendor Response

By eTollFree on October 9, 2018
Thank you for your review. We are glad that you enjoy the flexibility of our software. If you need any changes to your service, there are tutorial videos to help assist you as well as our customer service is available between Mon-Friday 8am-6pm CST. You can contact us either through live chat, phone or email. We also have 24/7 afterhours support.
Reviewer Source 
Source: Capterra
October 5, 2018
Jozef C.
Owner
Consumer Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 15, 2019

“Great product for value”

Prosavailability and easy to use is the most important to me.
ConsIt doesn't have a voip app that comes on the iPhone.

Vendor Response

By eTollFree on January 18, 2019
We appreciate your kind words, Jozef. Thank you for being a valued client. Please contact me to discuss apps that integrate with our eDialer for iphone and android.
Reviewer Source 
Source: Capterra
January 15, 2019
Robert S.
CEO
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 29, 2018

“It does the job!”

OverallIt does the job at an affordable rate!
ProsIt does the job! Easy billing! No issues!
ConsMonthly fee, even if you do not use the service!

Vendor Response

By eTollFree on October 4, 2018
Thanks for your feedback, we appreciate the honest review. We are glad you enjoy using our service and are happy with our rates and easy billing.
Reviewer Source 
Source: Capterra
September 29, 2018
Arnab M.
Executive Assistant to Anslem
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 8, 2017

“Affordable..”

OverallAffordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.
ProsAffordable and easy to use. Support team is also great.
ConsNone at this time

Vendor Response

By eTollFree on March 8, 2017
Thank you Arnab, you are a loyal client and we value your feedback!
Source: Capterra
March 8, 2017
Chris M.
CEO
Facilities Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 15, 2019

“Love it!”

OverallExcellent!
ProsWe think it is wonderful. Everything works just fine
ConsNothing. All appeared just fine to me and the team.

Vendor Response

By eTollFree on January 18, 2019
Chris, we think you're wonderful too! Thank you for your business. Let us know if you need anything.
Reviewer Source 
Source: Capterra
January 15, 2019
Del S.
Manager
Arts and Crafts, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 25, 2018

“Great service”

ProsLow cost and affordability and plus i can fax
ConsWell nothing i can think of right now. Thanks

Vendor Response

By eTollFree on November 6, 2018
It's wonderful that you find value in our service. We try to make are cost low and affordable for everyone. We appreicate your business.
Reviewer Source 
Source: Capterra
October 25, 2018
valentino l.
owner
Security and Investigations, 1-10 employees
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
1/5
Customer Service
2/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
January 29, 2019

“Great in theory!”

OverallIt wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada
ProsThe price and options are reason enough to try the service out
ConsNot enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.

Vendor Response

By eTollFree on January 31, 2019
Val, Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP. After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you. From: eTollFree Support Sent: Tuesday, September 11, 2018 11:26 AM To: hawkeyeview@ Cc: eTollFree Support Subject: Acct 17085 Hi Val, Here is the result of the test calls that we have conducted for the auto attendant. Press 1: - It rings for a long time and when it answers there is silence Press 2: - It is a VOIP connection - We can see that calls are going to this IP and it is the IP is not picking up - It also not a valid IP address Please let us know if you'll need further assistance. eTollfree Support
Reviewer Source 
Source: Capterra
January 29, 2019
Avatar Image
Rich P.
Vice President/COO
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 29, 2018

“LNR Properties Review of ETollFree”

OverallI haven't had any problems with ETollFree. the number has always worked without any interruptions of service.
ProsThe price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.
ConsI have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.

Vendor Response

By eTollFree on October 4, 2018
We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!
Reviewer Source 
Source: Capterra
September 29, 2018
Verified Reviewer
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 28, 2018

“Ease of use”

OverallPay only for what you use.
ProsCost is quite low and only pay as you need.
ConsNothing. Very predictable and easy to us.

Vendor Response

By eTollFree on October 4, 2018
Thank you, we are glad that you enjoy using our service.
Reviewer Source 
Source: Capterra
September 28, 2018
Verified Reviewer
Internet, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 15, 2019

“Great VOIP Service For Those Willing To Do Some Configuration”

OverallWe don't actually use the predictive dialer function, so I can't comment on that.
ProsWe use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.
ConsTransition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.

Vendor Response

By eTollFree on January 21, 2019
Thank you for the great feedback! We are always striving to achieve our client's satisfaction! We'll be here if you need us. Thank you for your business.
Reviewer Source 
Source: Capterra
January 15, 2019
David S.
CEO
Security and Investigations, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 18, 2019

“Excellency”

ProsIt's very easy software to use. The design is also simple.
ConsCan we use the number to call customers?

Vendor Response

By eTollFree on January 23, 2019
We're happy that you're happy! That's what it's all about. Regarding your question; our eDialer may be used as your everyday phone system as well. So yes, in addition to the auto or predictive dialing, this system also replaces your telephone system for manual calls. Please contact me if you have other questions. We're here to help!
Reviewer Source 
Source: Capterra
January 18, 2019
Rebecca M.
Owner
Financial Services, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 24, 2019

“Easy Implementation”

Overallbeen using it for 3 years now and plan on to continue use
ProsEasy business use-affordable-quick responses in changes
ConsI don't have a con at this time - maybe a moble app would be helpful.

Vendor Response

By eTollFree on January 25, 2019
Hi, Rebecca! We are happy you're pleased with our services. Thank you for your loyalty. Stay tuned for our mobile app in the near future. Are you looking to use an app to make and receive calls or to control settings? Have a fantastic day!
Reviewer Source 
Source: Capterra
January 24, 2019
Avatar Image
Tarrin D.
Owner/Operator
Luxury Goods & Jewelry, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 18, 2019

“Set it and forget it”

OverallFor the price, this service is good. No complaints
ProsI like that I don't have to do anything but answer the phone
ConsIt would move if there was a feature to help identify calls coming from this line, like a caller id function

Vendor Response

By eTollFree on January 22, 2019
Hi, Tarrin! We're happy to make your life easier. Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :) Please contact me if you need additional help.
Reviewer Source 
Source: Capterra
January 18, 2019
Patrick C.
Director Of Security Operations
Security and Investigations, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 25, 2019

“Much Needed Service”

OverallIt was good. I liked their service and it was reliable and easy to use.
ProsI did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number. They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.
ConsI didn't like the price per minute setup but ut actually was cheaper than what others were charging for their allotted minutes so in the end its more of a preference than a con.

Vendor Response

By eTollFree on July 29, 2019
Hi Patrick, Thank you for Thank you for taking time to leave us a feedback. We appreciate the positive review.making the time
Reviewer Source 
Source: Capterra
July 25, 2019
Avatar Image
kariuki p.
ICT Officer, Sytems Admin
Retail, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 15, 2019

“etollFree”

OverallEasy to use , easy to train. Would encourage IT admins to try it
ProsI read about this software online when trying to get a call center solution to our organization for SIP technology. Its an easy to use solution at a cost that the ROI is like immediate I have never had any tech issue in implementing this
ConsYet to get an issue with this just wishing them well as they improve this great solution

Vendor Response

By eTollFree on January 18, 2019
Kariuki, we're glad you love us as much as we love you! Thank you for being a great client. We look forward being a part of your continued success.
Reviewer Source 
Source: Capterra
January 15, 2019
Verified Reviewer
Outsourcing/Offshoring, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 9, 2018

“Awesome Support Team”

OverallI have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.
Prosease of use and great tech support team.
Conssmall tech issues, but nothing that they can not resolve

Vendor Response

By eTollFree on October 15, 2018
Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers.
Reviewer Source 
Source: Capterra
October 9, 2018
naoufel g.
Consultant
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 28, 2018

“Vert smooth and practical toll free solution for SMB's”

Prosthe service is easy to use affordable featured
Consdon't have text to speach option in attendent message

Vendor Response

By eTollFree on October 4, 2018
We are glad you enjoy our service and thanks for the feedback. We would like to know more about the sms feature and how we can accommodate you. Please feel free to contact us if you need assistance or have any suggestions to make your experience better. Thank you.
Reviewer Source 
Source: Capterra
September 28, 2018
Adam K.
CEO
Telecommunications, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 9, 2018

“Can't beat the price ”

ProsYou can't beat the price for a custom number. It's really easy to use
ConsIt fits my needs well, I can't think of any.

Vendor Response

By eTollFree on October 11, 2018
We appreciate you're happy with our prices and glad that our services fit your needs.
Reviewer Source 
Source: Capterra
October 9, 2018
Verified Reviewer
Computer Software, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 15, 2019

“Solid Option for Predictive Dialing”

ProsWe like the campaign list management features and also the availability of API integration.
ConsWe are still working to integrate the software and as yet have not found any issue that cause us to dislike it.

Vendor Response

By eTollFree on January 18, 2019
We appreciate your kind words, and we're glad you're having no issues with your integration. We're here if you need us! Please call with any questions you may have in the near future.
Reviewer Source 
Source: Capterra
January 15, 2019
James A.
Admin
Marketing and Advertising, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 25, 2017

“Had one of the most complicated and intricate dialers possible setup. Relentless support, amazing!”

OverallEverything
ProsEasy, fast, cheap, user friendly, assistance with issues (fast). All problems are figured out by highly skilled and attentive techs.

Vendor Response

By eTollFree on May 26, 2017
Thanks James, I am glad we where able to meet your needs.
Source: Capterra
May 25, 2017
Jennifer S.
Manager
Leisure, Travel & Tourism, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 23, 2019

“Great Way to Get a Toll Free Number”

ProsIt's pretty easy to use, and economical too.
ConsThere was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.

Vendor Response

By eTollFree on April 30, 2019
Jennifer, We are so glad you appreciate what we do and see the value of our eTollFree phone number services! Thank you for your business. Did you know we offer a VoIP Cloud Phone System with predictive and ratio dialing capabilities too? If you need help with your outbound marketing efforts, please contact us to create a service specifically based on your needs and preferences. We will be here when you need us.
Reviewer Source 
Source: Capterra
April 23, 2019
Rick A.
President
Financial Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 28, 2018

“Our Company's Experience with eTollFree Predictive Dialer!”

OverallThe overall experience was very positive, once we had the predictive dialer, we were able to route calls properly wirh minimal difficulties.
ProsIt was easy to install, not very difficult to learn, and easy to train staff to use it.
ConsNothing to dislike, just getting staff to learn how to independently use all the features.

Vendor Response

By eTollFree on October 4, 2018
We are happy that you enjoy using our predictive dialer and are thrilled that you find our software easy to learn and to use. We are glad you are having a good experience.
Reviewer Source 
Source: Capterra
September 28, 2018
Avatar Image
John H.
Owner
Marketing and Advertising, Self-employed
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
September 11, 2019

“Not impressed”

OverallTech support is awful.
ProsLow price. Toll free number works good enough.
ConsAuto attendant doesn't work for me. Their support guy blames my recordings which were professional make and sound fine to me. They even play fine on etollfree's own portal, but not on their phone system. They blame me and accept no responsibility.
Reviewer Source 
Source: Capterra
September 11, 2019
Grace F.
Owner
Online Media, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 18, 2019

“Easy setup, works as advertised”

OverallIts cheap and easy
ProsIt's cheap and easy, I only get billed when there are calls
ConsI don't have any cons. So far so good. I like it

Vendor Response

By eTollFree on January 21, 2019
Hi, Grace! We're glad you're happy with our service! We'll be here if you need us. Thank you for your business.
Reviewer Source 
Source: Capterra
January 18, 2019
Verified Reviewer
Marketing and Advertising, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 15, 2019

“eTollFree Predictive Dialer is a Great Solution”

ProsIt save me time scheduling call or distributing call
Conswould really like if they can auto dial out to other people voicemail

Vendor Response

By eTollFree on January 18, 2019
Time is valuable. We're glad to contribute toward productivity with our easy to use solution. Contact me to discuss your auto dial to voicemail request and let's see what we can do to help you.
Reviewer Source 
Source: Capterra
January 15, 2019