eTollFree

eTollFree Predictive Dialer


5 / 5
14 reviews

Who Uses This Software?

We provide cost-effective business communication solutions for small businesses with just a few employees, up to full-scale corporate entities who have millions of minutes usage or hundreds of agents.


Average Ratings

14 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    eTollfree offers unlimited agents and extensions for just $99/month!
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • eTollFree
  • www.etollfree.net/
  • Founded 2010
  • United States

About eTollFree Predictive Dialer

eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs.


eTollFree Predictive Dialer Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

eTollFree Predictive Dialer Reviews Recently Reviewed!


Great interface and easy to use

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.

Cons: The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.

Overall: It is very easy to use compared to some that I've used in the past.

Vendor Response

by eTollFree on May 30, 2017

Thank you Howard

Great Deal

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can help you business to seem larger than it is

Cons: It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call

Overall: Love how easy the set-up was. The price for what you get is really good too

Vendor Response

by eTollFree on October 04, 2018

Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.

Easy and Reliable

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I came from a much more expensive software package. It was complicated and a horrible interface. Etoll has made my call center experience so effortless and i love the user interface

Cons: I have no real problems that i would like to change as of now. I would prefer that the support be open on the weekends.

Overall: ease of use

Vendor Response

by eTollFree on October 04, 2018

Thanks!

CEO

Oct 05, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: System works very well. I like the flexibility the program offers and the email notices when messages are left.

Cons: Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.

Overall: It has done everything it was suppose to do.

Vendor Response

by eTollFree on October 09, 2018

Thank you for your review. We are glad that you enjoy the flexibility of our software. If you need any changes to your service, there are tutorial videos to help assist you as well as our customer service is available between Mon-Friday 8am-6pm CST. You can contact us either through live chat, phone or email. We also have 24/7 afterhours support.

Affordable..

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Affordable and easy to use. Support team is also great.

Cons: None at this time

Overall: Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.

Vendor Response

by eTollFree on March 08, 2017

Thank you Arnab, you are a loyal client and we value your feedback!

It does the job!

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does the job! Easy billing! No issues!

Cons: Monthly fee, even if you do not use the service!

Overall: It does the job at an affordable rate!

Vendor Response

by eTollFree on October 04, 2018

Thanks for your feedback, we appreciate the honest review. We are glad you enjoy using our service and are happy with our rates and easy billing.

Great service

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Low cost and affordability and plus i can fax

Cons: Well nothing i can think of right now. Thanks

Vendor Response

by eTollFree on November 06, 2018

It's wonderful that you find value in our service. We try to make are cost low and affordable for everyone. We appreicate your business.

Capterra loader

LNR Properties Review of ETollFree

Sep 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.

Cons: I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.

Overall: I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.

Vendor Response

by eTollFree on October 04, 2018

We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!

Ease of use

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Cost is quite low and only pay as you need.

Cons: Nothing. Very predictable and easy to us.

Overall: Pay only for what you use.

Vendor Response

by eTollFree on October 04, 2018

Thank you, we are glad that you enjoy using our service.

Awesome Support Team

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and great tech support team.

Cons: small tech issues, but nothing that they can not resolve

Overall: I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.

Vendor Response

by eTollFree on October 15, 2018

Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers.

Vert smooth and practical toll free solution for SMB's

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the service is easy to use

affordable

featured

Cons: don't have text to speach option in attendent message

Vendor Response

by eTollFree on October 04, 2018

We are glad you enjoy our service and thanks for the feedback. We would like to know more about the sms feature and how we can accommodate you. Please feel free to contact us if you need assistance or have any suggestions to make your experience better. Thank you.

Can't beat the price

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can't beat the price for a custom number.

It's really easy to use

Cons: It fits my needs well, I can't think of any.

Vendor Response

by eTollFree on October 11, 2018

We appreciate you're happy with our prices and glad that our services fit your needs.

Had one of the most complicated and intricate dialers possible setup. Relentless support, amazing!

May 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, fast, cheap, user friendly, assistance with issues (fast). All problems are figured out by highly skilled and attentive techs.

Overall: Everything

Vendor Response

by eTollFree on May 26, 2017

Thanks James, I am glad we where able to meet your needs.

Our Company's Experience with eTollFree Predictive Dialer!

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was easy to install, not very difficult to learn, and easy to train staff to use it.

Cons: Nothing to dislike, just getting staff to learn how to independently use all the features.

Overall: The overall experience was very positive, once we had the predictive dialer, we were able to route calls properly wirh minimal difficulties.

Vendor Response

by eTollFree on October 04, 2018

We are happy that you enjoy using our predictive dialer and are thrilled that you find our software easy to learn and to use. We are glad you are having a good experience.