eTollFree

eTollFree Predictive Dialer


5 / 5
25 reviews

Who Uses This Software?

We provide cost-effective business communication solutions for small businesses with just a few employees, up to full-scale corporate entities who have millions of minutes usage or hundreds of agents.


Average Ratings

25 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    eTollfree offers unlimited agents and extensions for just $99/month!
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • eTollFree
  • www.etollfree.net/
  • Founded 2010
  • United States

About eTollFree Predictive Dialer

eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs.


eTollFree Predictive Dialer Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

eTollFree Predictive Dialer Reviews Recently Reviewed!


Great interface and easy to use

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.

Cons: The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.

Overall: It is very easy to use compared to some that I've used in the past.

Vendor Response

by eTollFree on May 30, 2017

Thank you Howard

Great Deal

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Can help you business to seem larger than it is

Cons: It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call

Overall: Love how easy the set-up was. The price for what you get is really good too

Vendor Response

by eTollFree on October 04, 2018

Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.

Easy and Reliable

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I came from a much more expensive software package. It was complicated and a horrible interface. Etoll has made my call center experience so effortless and i love the user interface

Cons: I have no real problems that i would like to change as of now. I would prefer that the support be open on the weekends.

Overall: ease of use

Vendor Response

by eTollFree on October 04, 2018

Thanks!

CEO

Oct 05, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: System works very well. I like the flexibility the program offers and the email notices when messages are left.

Cons: Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.

Overall: It has done everything it was suppose to do.

Vendor Response

by eTollFree on October 09, 2018

Thank you for your review. We are glad that you enjoy the flexibility of our software. If you need any changes to your service, there are tutorial videos to help assist you as well as our customer service is available between Mon-Friday 8am-6pm CST. You can contact us either through live chat, phone or email. We also have 24/7 afterhours support.

Great product for value

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: availability and easy to use is the most important to me.

Cons: It doesn't have a voip app that comes on the iPhone.

Vendor Response

by eTollFree on January 18, 2019

We appreciate your kind words, Jozef. Thank you for being a valued client.

Please contact me to discuss apps that integrate with our eDialer for iphone and android.

Affordable..

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Affordable and easy to use. Support team is also great.

Cons: None at this time

Overall: Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.

Vendor Response

by eTollFree on March 08, 2017

Thank you Arnab, you are a loyal client and we value your feedback!

It does the job!

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It does the job! Easy billing! No issues!

Cons: Monthly fee, even if you do not use the service!

Overall: It does the job at an affordable rate!

Vendor Response

by eTollFree on October 04, 2018

Thanks for your feedback, we appreciate the honest review. We are glad you enjoy using our service and are happy with our rates and easy billing.

Great service

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Low cost and affordability and plus i can fax

Cons: Well nothing i can think of right now. Thanks

Vendor Response

by eTollFree on November 06, 2018

It's wonderful that you find value in our service. We try to make are cost low and affordable for everyone. We appreicate your business.

Love it!

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We think it is wonderful. Everything works just fine

Cons: Nothing. All appeared just fine to me and the team.

Overall: Excellent!

Vendor Response

by eTollFree on January 18, 2019

Chris, we think you're wonderful too! Thank you for your business. Let us know if you need anything.

Capterra loader

LNR Properties Review of ETollFree

Sep 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.

Cons: I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.

Overall: I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.

Vendor Response

by eTollFree on October 04, 2018

We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!

Ease of use

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cost is quite low and only pay as you need.

Cons: Nothing. Very predictable and easy to us.

Overall: Pay only for what you use.

Vendor Response

by eTollFree on October 04, 2018

Thank you, we are glad that you enjoy using our service.

Great in theory!

Jan 29, 2019
2/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The price and options are reason enough to try the service out

Cons: Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.

Overall: It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada

Vendor Response

by eTollFree on January 31, 2019

Val,

Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP.

After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you.

From: eTollFree Support
Sent: Tuesday, September 11, 2018 11:26 AM
To: hawkeyeview@
Cc: eTollFree Support
Subject: Acct 17085

Hi Val,

Here is the result of the test calls that we have conducted for the auto attendant.

Press 1:
- It rings for a long time and when it answers there is silence

Press 2:
- It is a VOIP connection
- We can see that calls are going to this IP and it is the IP is not picking up
- It also not a valid IP address

Please let us know if you'll need further assistance.

eTollfree Support

Great VOIP Service For Those Willing To Do Some Configuration

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.

Cons: Transition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.

Overall: We don't actually use the predictive dialer function, so I can't comment on that.

Vendor Response

by eTollFree on January 21, 2019

Thank you for the great feedback! We are always striving to achieve our client's satisfaction! We'll be here if you need us. Thank you for your business.

Excellency

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy software to use. The design is also simple.

Cons: Can we use the number to call customers?

Vendor Response

by eTollFree on January 23, 2019

We're happy that you're happy! That's what it's all about.

Regarding your question; our eDialer may be used as your everyday phone system as well. So yes, in addition to the auto or predictive dialing, this system also replaces your telephone system for manual calls.

Please contact me if you have other questions. We're here to help!

Easy Implementation

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy business use-affordable-quick responses in changes

Cons: I don't have a con at this time - maybe a moble app would be helpful.

Overall: been using it for 3 years now and plan on to continue use

Vendor Response

by eTollFree on January 25, 2019

Hi, Rebecca! We are happy you're pleased with our services. Thank you for your loyalty. Stay tuned for our mobile app in the near future.

Are you looking to use an app to make and receive calls or to control settings?

Have a fantastic day!

Capterra loader

Set it and forget it

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that I don't have to do anything but answer the phone

Cons: It would move if there was a feature to help identify calls coming from this line, like a caller id function

Overall: For the price, this service is good. No complaints

Vendor Response

by eTollFree on January 22, 2019

Hi, Tarrin! We're happy to make your life easier.

Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :)

Please contact me if you need additional help.

Awesome Support Team

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use and great tech support team.

Cons: small tech issues, but nothing that they can not resolve

Overall: I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.

Vendor Response

by eTollFree on October 15, 2018

Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers.

Capterra loader

etollFree

Jan 15, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I read about this software online when trying to get a call center solution to our organization for SIP technology.

Its an easy to use solution at a cost that the ROI is like immediate

I have never had any tech issue in implementing this

Cons: Yet to get an issue with this just wishing them well as they improve this great solution

Overall: Easy to use , easy to train. Would encourage IT admins to try it

Vendor Response

by eTollFree on January 18, 2019

Kariuki, we're glad you love us as much as we love you! Thank you for being a great client.

We look forward being a part of your continued success.

Vert smooth and practical toll free solution for SMB's

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the service is easy to use

affordable

featured

Cons: don't have text to speach option in attendent message

Vendor Response

by eTollFree on October 04, 2018

We are glad you enjoy our service and thanks for the feedback. We would like to know more about the sms feature and how we can accommodate you. Please feel free to contact us if you need assistance or have any suggestions to make your experience better. Thank you.

Can't beat the price

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: You can't beat the price for a custom number.

It's really easy to use

Cons: It fits my needs well, I can't think of any.

Vendor Response

by eTollFree on October 11, 2018

We appreciate you're happy with our prices and glad that our services fit your needs.

Solid Option for Predictive Dialing

Jan 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like the campaign list management features and also the availability of API integration.

Cons: We are still working to integrate the software and as yet have not found any issue that cause us to dislike it.

Vendor Response

by eTollFree on January 18, 2019

We appreciate your kind words, and we're glad you're having no issues with your integration.

We're here if you need us! Please call with any questions you may have in the near future.

Had one of the most complicated and intricate dialers possible setup. Relentless support, amazing!

May 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy, fast, cheap, user friendly, assistance with issues (fast). All problems are figured out by highly skilled and attentive techs.

Overall: Everything

Vendor Response

by eTollFree on May 26, 2017

Thanks James, I am glad we where able to meet your needs.

Our Company's Experience with eTollFree Predictive Dialer!

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It was easy to install, not very difficult to learn, and easy to train staff to use it.

Cons: Nothing to dislike, just getting staff to learn how to independently use all the features.

Overall: The overall experience was very positive, once we had the predictive dialer, we were able to route calls properly wirh minimal difficulties.

Vendor Response

by eTollFree on October 04, 2018

We are happy that you enjoy using our predictive dialer and are thrilled that you find our software easy to learn and to use. We are glad you are having a good experience.

Easy setup, works as advertised

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's cheap and easy, I only get billed when there are calls

Cons: I don't have any cons. So far so good. I like it

Overall: Its cheap and easy

Vendor Response

by eTollFree on January 21, 2019

Hi, Grace! We're glad you're happy with our service! We'll be here if you need us. Thank you for your business.

eTollFree Predictive Dialer is a Great Solution

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It save me time scheduling call or distributing call

Cons: would really like if they can auto dial out to other people voicemail

Vendor Response

by eTollFree on January 18, 2019

Time is valuable. We're glad to contribute toward productivity with our easy to use solution.

Contact me to discuss your auto dial to voicemail request and let's see what we can do to help you.