# eTollFree Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about eTollFree Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer

---

# 

 eTollFree Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

eTollFree

## What is eTollFree?

eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs.

## What is eTollFree used for?

[Call Center](https://www.capterra.com/call-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)

Overall rating

Based on 29 user reviews

Reviews sentiment

Positive

90%

Neutral

0%

Negative

10%

Starting price

$130

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### eTollFree

4.6 (29)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$130

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (29)

Ease Of Use

4.8 (855)

Value For Money

4.6 (27)

Value For Money

4.5 (767)

Customer Service

4.1 (26)

Customer Service

4.6 (786)

## eTollFree alternatives

Highest Rated

[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Automatic Call Distribution

Distribute/route/connect calls

Blended Call Center

A call center that both makes and receives calls

Call Logging

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Monitoring

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

eTollFree 24 features

System alerts about the need to escalate an issue or request

Distribute/route/connect calls

A call center that both makes and receives calls

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Transfers live calls to other agents

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Computer-telephony integration is the use of computers to manage telephone calls

Federal Communications Commission (FCC) compliance

Federal Trade Commission (FCC) compliance

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage contacts across multiple mailing lists

Agents choose who to call and when

A call center that primarily makes calls, typically sales focused

System calls multiple numbers at once and connects the agent to the first number that answers

Monitor wait time and abandonment for incoming requests that have not been routed

View and track pertinent metrics to find patterns and gain insights from data

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.3 (29)

4.3

Based on 29 reviews

## Pricing

Value for money

4.6 (27)

Free Trial

[View pricing plan details](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/pricing/)

User Pricing

$130.00

Per User,Per Month

It includes:

-   25 Call Channels Per User
-   Premium Technical Support

Complete Package

$99.00

Flat Rate,Per Month

It includes:

-   Premium Technical Support
-   Unlimited Call Channels
-   Unlimited Users

Bring Your Own VOIP

$350.00

Flat Rate,Per Month

It includes:

-   250 Call Channels
-   25 Users
-   Premium Technical Support

Value for money

4.6 (27)

4.6

Based on 27 reviews

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## Support, customer service and training options

Customer Service

4.1 (26)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (26)

4.1

Based on 26 reviews

## User reviews

Overall rating

4.6

Based on 29 reviews

Filter by rating

5(23)

4(3)

3(0)

2(2)

1(1)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Chief Consultant

Biotechnology

### "eTollFree is mediocre but we accepted that for the price. When they raised their prices, they refused to refund my account credit."

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 13, 2024

I've been with eTollFree for over 4 years and I give them one single star for pricing. After they updated their TOS which I disagreed to, they refused to refund my money. You must pre-load your account, and naturally you would load plenty at once for convenience and to limit service charges. However, eTollFree will refuse to refund your money if you loaded it more than 90 days ago. They robbed me. Be very wary of the customer reviews on here, I do not believe most of them can be real after my 4+ year experience.

Pros

The 99c pricing for a toll free number was enticing. The call forwarding worked most of the time, and this feature specifically was straightforward to setup and use.

Cons

Service interruptions, poor customer service, bad UI design, and TOS changes. The fax feature also did not work for more than two years.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

AJ H.

Account Manager

Hospital & Health Care

### "Service matters"

5.0

Overall Rating

5.0

5.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 4, 2020

Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.

Pros

the software is ROBUST and has all of the features (and more) that you could ask for.

Cons

You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.

Switched from

[Five9](https://www.capterra.com/p/132405/Five9/)

Enhanced features

Alternatives considered

[Five9](https://www.capterra.com/p/132405/Five9/)

Reasons for choosing eTollFree

Startup costs and overrall pricing

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

John H.

Owner

Marketing and Advertising

### "Not impressed"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

September 11, 2019

Tech support is awful.

Pros

Low price. Toll free number works good enough.

Cons

Auto attendant doesn't work for me. Their support guy blames my recordings which were professional make and sound fine to me. They even play fine on etollfree's own portal, but not on their phone system. They blame me and accept no responsibility.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PC

Patrick C.

Director Of Security Operations

Security and Investigations

### "Much Needed Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 25, 2019

It was good. I liked their service and it was reliable and easy to use.

Pros

I did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number. They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.

Cons

I didn't like the price per minute setup but ut actually was cheaper than what others were charging for their allotted minutes so in the end its more of a preference than a con.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 29, 2019

Hi Patrick, Thank you for Thank you for taking time to leave us a feedback. We appreciate the positive review.making the time

JS

Jennifer S.

Manager

Leisure, Travel & Tourism

### "Great Way to Get a Toll Free Number"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 23, 2019

Pros

It's pretty easy to use, and economical too.

Cons

There was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 30, 2019

Jennifer, We are so glad you appreciate what we do and see the value of our eTollFree phone number services! Thank you for your business. Did you know we offer a VoIP Cloud Phone System with predictive and ratio dialing capabilities too? If you need help with your outbound marketing efforts, please contact us to create a service specifically based on your needs and preferences. We will be here when you need us.

VL

valentino l.

owner

Security and Investigations

### "Great in theory!"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

January 30, 2019

It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada

Pros

The price and options are reason enough to try the service out

Cons

Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 31, 2019

Val, Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP. After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you. From: eTollFree Support Sent: Tuesday, September 11, 2018 11:26 AM To: hawkeyeview@ Cc: eTollFree Support Subject: Acct 17085 Hi Val, Here is the result of the test calls that we have conducted for the auto attendant. Press 1: - It rings for a long time and when it answers there is silence Press 2: - It is a VOIP connection - We can see that calls are going to this IP and it is the IP is not picking up - It also not a valid IP address Please let us know if you'll need further assistance. eTollfree Support

RM

Rebecca M.

Owner

Financial Services

### "Easy Implementation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 24, 2019

been using it for 3 years now and plan on to continue use

Pros

Easy business use-affordable-quick responses in changes

Cons

I don't have a con at this time - maybe a moble app would be helpful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 25, 2019

Hi, Rebecca! We are happy you're pleased with our services. Thank you for your loyalty. Stay tuned for our mobile app in the near future. Are you looking to use an app to make and receive calls or to control settings? Have a fantastic day!

Tarrin D.

Owner/Operator

Luxury Goods & Jewelry

### "Set it and forget it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 18, 2019

For the price, this service is good. No complaints

Pros

I like that I don't have to do anything but answer the phone

Cons

It would move if there was a feature to help identify calls coming from this line, like a caller id function

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 22, 2019

Hi, Tarrin! We're happy to make your life easier. Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :) Please contact me if you need additional help.

DS

David S.

CEO

Security and Investigations

### "Excellency"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 18, 2019

Pros

It's very easy software to use. The design is also simple.

Cons

Can we use the number to call customers?

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 23, 2019

We're happy that you're happy! That's what it's all about. Regarding your question; our eDialer may be used as your everyday phone system as well. So yes, in addition to the auto or predictive dialing, this system also replaces your telephone system for manual calls. Please contact me if you have other questions. We're here to help!

GF

Grace F.

Owner

Online Media

### "Easy setup, works as advertised"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 18, 2019

Its cheap and easy

Pros

It's cheap and easy, I only get billed when there are calls

Cons

I don't have any cons. So far so good. I like it

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 21, 2019

Hi, Grace! We're glad you're happy with our service! We'll be here if you need us. Thank you for your business.

[View all Reviews](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/reviews/)

Popular comparisons

[Ringover vs eTollFree](https://www.capterra.com/compare/160687-169627/eTollFree-Predictive-Dialer-vs-RingOver)

[Convoso vs eTollFree](https://www.capterra.com/compare/76768-160687/Cloud-Predictive-Dialer-vs-eTollFree-Predictive-Dialer) 

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